Ridiculous price hike in the last years. The numbers jumped so much and I'm falling behind. I don't understand the price hike, the economy is bad but the price still rise. Now everything is not affordable even if I do like the brand and product. read more

Customer Service is horrible the Manager is Rude staff sucks and the product is cheap and you spend a lot of money on.

The service was nonexistent!!! There were so many unattended customers looking for help. When we approached people who seemed to work there they informed us they were not allowed to help for various reasons (I'm the security or I'm folding these scarves). How idiotic! Why not go grab a colleague who can help people?!?! They let thousands of dollars walk out. We left and spent our $$$ at Gucci instead. Don't go here! read more

Incredible service by Brittney Navarro! I hardly know this girl but she is just so amazing! She's so helpful, loving and caring about my products. I truly appreciate it! I took a wallet in for repair and she was excellent at greeting us and made the whole process just a breeze! She explained how the process works (even when I already knew lol). She inspected my item carefully and delicately which I always appreciate because I'm always scare my items might get damaged and I care a lot for my items. She just makes you feel at peace about leaving your items with her The two times that she's helped me she's always had great communication with me letting me know the updates and answering all my questions. My wallet came back before the estimated time and no surprise Brittney called me to let me know it was back. Since I couldn't go pick it up she mailed to me. I opened the box and there she was! My beautiful wallet fixed and carefully wrapped! That's top customer service! Thank you girl! The two times that I've been there she's always a busy bee trying to help others and smiling at the customers that are waiting. Please please keep her forever because she's truly an asset to your company. I wish all the LV personnel would be like her! I will continue doing business with her. She's truly amazing read more

It's definitely a big mistake of visiting this store and now I understand why its review is so bad. We went there happily and planned to buy a gift. Well, we should trust our gut feeling that something wrong with this store. First red light was no proper greeting. Then we saw some customers were waiting for help, even after they waived their hands several times. Short of hands? No no no. We saw several associates were chit-chatting with each other, but no one was interested in helping customers at all. Finally we had to walk away too without any help received. I really want to ask - if you really don't like seeing customers, why don't you just close the store? read more

Honestly good energy, they let you browse and look and sit down and try perfumes and I want to buy a perfume here for $300 because everything about the store is just elegant. People are shopping and the vibe is just right! Customer service here was good too. read more

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Came in the store planning on spending a good amount of money but my experience was extremely disappointing. I was greeted by a very rude associate who couldn't care less about helping me purchase a bag. It felt like I was an inconvenience in her day. In between grabbing bags for me to look at, she was texting her boyfriend and never said one word to me, she was glued to her phone. She then literally walked away (still texting), leaving me alone at the counter. I was in shock so I left the store. Not to mention her unprofessional appearance- she had pimple patches all over her face, and she looked like she hadn't brushed her hair for a month. Honestly just gross. If you want a good experience purchasing LV I urge you to go to ANY other location. read more

I was skeptical about this location because of all the negative reviews and thus it being my first time shopping at Louis. When entered, several workers welcomed us and asked if we needed help as we walked through. SHANE helped me pick out my first Louis bag and matching wallet, he was the best! I recommend him to anyone. He made me feel welcome, had patience, and was very kind! Definitely will come back and shop with Shane! read more

Louis Vuitton - Louis bag and wallet - Leather Goods Near Me - Costa Mesa, California

I recently had the pleasure of interacting with Lani from customer service, and I can confidently say it was one of the best experiences l've ever had. From the moment I reached out, Lani was not only professional but also genuinely friendly and approachable. Lani listened attentively to my concerns and provided clear, concise solutions tailored to my needs. Her knowledge and expertise were evident, and I appreciated the way they went above and beyond to ensure I felt valued as a customer. What stood out most was Lani's patience and positive attitude, making the entire process stress-free and enjoyable. It's rare to find someone who combines efficiency with such a personal touch. I can't thank Lani enough for their outstanding service. She truly represent the gold standard in customer care! read more

LV is LV. I like LV though I don't own anything LV, except my LV wallet gift from Mr. Arnault with my initials engraved. Thank you, Mr. AB. I was in OC for D23, so I stopped by South Coast for a breath of fashion air with Yoda. I thought Yoda looked exceptionally fine with LV. Maybe I should ask Mr. AB for having Yoda to walk on the LV fashion show next year. I am sure Yoda would look so awesome with LV!! LOVE LV, yes go buy some!! read more

Louis Vuitton - LV needs Yoda on the runway!! - Leather Goods Near Me - Costa Mesa, California

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The help is terrible and if you want an overpriced item u better buy it now. u cant call customer service. I did the order online pick up in store. my bag came in the the next day and it took over an hour to get my item. I came in just looking and ended up buying a bunch of cool stuff. this store is always soo busy. where do all these people come up with money? people go in and drop like $6000 like its nothing. i try not to come in here honestly cuz its nothing but a headache. one bag i wanted apparently got discontinued so i had to buy a fake one. read more

I think I'm being robbery in my face. I placed an order inside the store and 20 days later no response regarding item or refund. Called client services and they keep telling me call back in 48 hours or someone will contact you. I have called, emailed, Facebook, and now I'm here. Just give me my money back. For them to be high end or luxury I sure did expect a better experience but hey!!! read more

As my husband and I walked in on a Sunday evening we were greeted by some employees, normally in luxury stores you're assigned to someone right away, I guess this location is different. I already knew what I was looking for but no one even came around for a good ten maybe fifteen minutes. I finally got assistance and my SA was nice but I don't feel like it was anything special, it's almost like they treated everyone like it was just a basic store, there was no sense of urgency to assist. I don't even think she said thank you, enjoy your purchase or have a good day. I'd rather wait to do my Louis Vuitton shopping elsewhere than to do it at south coast. I was able to buy the boots I intended to get and I'm happy with my purchase, but not the experience. read more

I was in dire need of my wife's anniversary gift, and unfortunately, my experience with John Au (manager/lead) wasn't professional as he neglected all of my follow ups. I had this store ship me an item to my house, and the worst happened. My gift was stolen and all John kept telling me was it's on UPS and there's nothing her can do. After 29 days without an update nor my refund (I'm deserved) I had to escalate to corporate for them to handle my issue. Thank you, Takiera (corporate) for resolving my issue and addressing the concerns to the store manager. Save yourself time if you're given John to fix your issues. read more

I had a strange experience with the repair team. I brought in a purse for my mom to have it repaired. I talked to one woman and she looked at it and then looked to her coworker who shook her head and walked away. The other woman said "this was repaired with materials inconsistent with our products". I asked for her to elaborate because I didn't know what that meant and she repeated herself. Then they whispered to each other. I told them I needed more info and then they just stared at me. I asked if they meant that it was fake and she said I can't say that. So if it was repairs by someone was it real before the repair? The whole experience was odd and exclusive. Just say it's fake or use the words. We won't fix this for you and I'll be one my way. We are adults. Use your words! read more

I will never recommend the LV store in Costa Mesa. The SA's are rude and in need of some serious customer service training. I have been to several LV stores including in Europe and have never experience such rude people. Barcelona LV sales associates have the best customer service. All your SAs have a thing or two to learn from them. I will put 0 star if that is an option. read more

Amazing experience here. The sales associate I worked with was very helpful. They are limiting the number of people in the store which was nice. I was looking for a purse that has been sold out for close to a year. I was finally given information that they had it in stock! When I arrived to pick it up, he had it ready for me. Highly recommend this store! read more

It was okay. This was my first purchase. I went in around noon today. My experience in Texas was much better. The staff was much more welcoming, gave me can coke plus a good quality napkin lol, had fewer people in the store, was very patient, and took the initiative to look for any item we wanted to see. Plus, I like how friendly they were with just making conversation. The lady managing the lines was nice, and she informed me that there was two pochette accessories left. The lady that came to help me was like right off the bat oh, we don't have that item. I told her that I called the national hotline 3 times each time confirming the bag I want is here. I got annoyed because she didn't even bother checking until my friend was like the lady in the front checked before we came in and informed us there was still an availability. Then she checked on her phone and was like, oh yeah, there is. I just felt overall rushed. I know there is a line outside, but still. Even with limiting how many people are let inside, I still felt there was too many people inside. We had to wait for a cash register to be open. Also, we were allowed in to look around even though I told the first last I am only here for one item. So it got crowded with people in the process of purchasing and with people like my friend and I just standing there waiting for a sales person. Also, upon opening my box, there was like a small piece of dried hand sanitizer goo inside the box. I mean it's nice she sanitized her hand but like eww to seeing that residue. read more

I purchase three sneaker from LV Store online. However other two color in blue is not stain to my wife and my daughter sock. But my sneaker in red is stain to my sock . I took the shoe to them for examine and they come back to me with the answers that because my feet is moisture the inside of my sneaker and causing the red color to stain into my socks. I was laugh at them and let them know that they are joking and provide me with the running round response . Therefore I will not purchase any LV product again because their product is not quality and durable . read more

I've shopped at this location twice - June 2021 and July 2023. Both times, the associates have been nice BUT their demeanor does change when they notice that I'm serious about buying and that I'm making huge purchases. Both times, I have walked out with TWO bags. At first, they hold back. So yes, the other reviews complaining about customer service are true. June 2021: I recall the associate getting irritated when I asked to see different style bags, but then once I told him that I wanted to see different styles bc I was buying 2 different bags, everything changed. Granted, I walked in looking like I didn't have a penny to my name as I was in yoga pants, no makeup, and my hair in a bun. July 2023: the associate was friendly since as soon as I walked in, I knew what I wanted. Once he realized that I would be buying 2 bags, then he got even friendlier and gave me several perfume samples at the end. At first I could tell he was skeptical if I would be buying anything. I was dressed up but was not using any of my designer bags. This is the closet location to me so I will continue shopping here. read more

What horrible and disrespectful customer service. My husband and I popped in to the women's store to see what was new when I immediately saw a pair of boots I had been trying to find for a year. Needles to say I was stoked. When we were able to flag down a sales associate I asked if they had the boots in a size 8. Instead of a "let me check" she replied with "well do you know how much they are, do you still want to try them on?" Seriously wth! I should have responded with "do you know you shouldn't judge people based on their looks" but I replied with "yes, I am aware and I would like to try them on." What a rude comment to make, I'm in a luxury store, I know the price points, just because I'm wearing sweats (aviator nation btw) and my husband is in jeans and a Hawaiian shirt doesn't mean I'm poor and wasting your time. I should have left then but I've been wanting these boots forever so I ignored that comment and tried them on. Flash forward to trying on the boots - they were extremely uncomfortable and just didn't fit the shape of my leg. I tried going up to an 8 1/2, didn't fit and the 9s weren't much better - I'm bummed but it's not a big deal so I decided to pass. Im assuming she's now desperate and trying to make a $2,000 sale - she had the balls to try and convince me to buy a size 10 (I wear an 8) and to "just try and make them work." So she went from basically assuming I can't afford anything in the store to trying to get me to buy something that I no longer wanted. I'd say do better but it's Louis Vuitton and they'll always have customers no matter how they treat people. I'll drive to LA from now on, their Beverly Center location is full of great sales people that don't judged based on appearance. read more

Some of the sales associate is not nice at all. I spent over $5500 at this store last week and didn't get treated well. It's really sad that LV hires rude staff. read more

Needed to buy a very nice hand bag for my wife while we are here in SoCal and decided to stop by. Louis Vuitton has always been the standard of high fashion and elegance for everything Purse and Hand bags. However, I've never been to this particular store front at the South Coast Plaza in Costa Mesa, CA. Here is the whole experience. The main entrance is through a double panel glass doors where you are met with a warming welcoming committee of attendance. They ask if you would like service and immediately adds your name to the queue. In the meantime you are welcome to browse around in their typical elegant 4 rooms of wonder from fashion wear to enticing body sprays, perfumes, and anything hand bags, clothing, travel gears and even LV shoes. After about a good 5 minutes of wondering around, the clerk attendance found us and proceed to help us look for the hand bag. It gave me enough time to sit at this comfortable lounge chair writing this review while the clerk assisted my wife for the hand bag. It's about 8:36pm here local time in SoCal and the mall is closing at 11pm. There are still over 40-50 people wondering around in this store. Recommending this Louis Vuitton store to anyone who could afford some do the items they have to offer. read more

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I see the other reviews and I can't see why they would be negative. When I walk into the store, I am always greeted and treated with respect. The sales people are super friendly, even when I was there the day before Christmas eve! I have purchased several items, and even had something repaired. On all accounts, I was overwhelmingly pleased. The employees, really know their stuff to, even the LV history, which is fun to hear. Makes me inclined to purchase other items because of the long history of quality. I believe they keep up with the reputation and professionalism that Louis Vuitton is portraying. read more

Louis Vuitton - Jeanine making a trunk even more beautiful. - Leather Goods Near Me - Costa Mesa, California

I had such a great experience Thank you Jeanette. Your lovely. I picked up a few items and had maintenance on my bag today how great. Love Love :) My bum bag will be delivered shortly to the store can't wait to see you guys again. read more

Ok, when I said Nicole Ramirez was HANDS DOWN the BEST Client Advisor around...I wasn't kidding! Not only did she find my dream bag during Christmas when NOBODY had it in stock, she recently helped me out with an LV bag I purchased while I was traveling and I was less than pleased with it. She was able to locate a brand spanking new Speedy 25 Empreinte in Noir and had it Hot Stamped for me which of course...turned out perfect! Nicole is that girl that every gal wants to have in her cirlce. She's real and honest and she isn't just trying to sell you something you don't want or need which is why I love her even more. I pretty much bugged her for quite some time asking her for help. She never made me feel like an inconvenience even though I know I might have been a little much haha. She's so sweet and when I say she goes above and beyond, that's an understatement. I've had several Yelpers ask for her number and from what I hear, they adore her as well. She pays such close attention to detail so everything she hands you is flawless! She's incredibly patient, I walked in so unsure of what I wanted so I proceeded to try on every damn bag and she stood there with a smile and an honest opinion. Thank you for being you, Nicole! If you're in the market for an LV item - Nicole Ramirez is your gal! read more

Louis Vuitton - She had it wrapped so beautifully even though it was from me to me! - Leather Goods Near Me - Costa Mesa, California

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Walked in to the rudest operations manager Monique at the South Coast plaza. Came from San Diego to get a refill on the L'MMENSITE men's fragrance and Monique said they don't have a refill - only option is to purchase a new bottle TRIPLE the costs! Then we went downstairs to the other LV store and we got the same answer from the manager. If you need a refill please don't waste your time and money. They will have you purchase a new bottle $400 rather than getting a refill at $140. BE WISE DONT COME TO THIS STORE!! read more

I got a Pallas bag and Victorine wallet for Christmas. I came back to get the wallet hot stamped, and 2 hours later here it is. Always great customer service. And cheers to Daniel and Christina for being so helpful. read more

Louis Vuitton - T'is the season! - Leather Goods Near Me - Costa Mesa, California

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This location is seriously understaffed, and the wait time is insane... even for online order pickups. After I walked in, I stood waiting for someone to assist me, but it was like I was invisible. They helped people who came in after me! Finally my husband went and flagged an associate down. After that, there was more waiting. I'm still giving 4 stars because once you actually get someone to help you, things go quickly and smoothly, and they're polite and helpful. read more

PJ was fantastic. Came in with my husband and we were greeted by the most pleasant associate. He was kind, knowledgeable and patient as I was trying to decide between a few options. He also had wonderful recommendations based on what I told him I liked in a handbag. If you are planning to purchase from this store, ask for PJ. Best associate ever. read more

Abysmal. Worst customer service. The manager doesn't even want to give his business card when you ask him for his name and business card. I spoke to another LV store and they told me this location is BAD. DISHONEST. POOR ATTITUDE. You have been warned. Don't hold your breath for someone decent to provide you satisfactory service. expect them to be disingenuous and make up every excuse in the book not to provide you with good customer service. Do NOT go here. Please go to Newport Beach?m, or save some money and buy your next LV good in Hawaii (10-15% off when you buy in Hawaii!!) read more

Worst customer service ever. Very rude and so many employees yet all unhelpful. Extremely disappointed at the deteriorating company. Go to another location this one sucks. read more

The irony of this LV location is that every LV store my family and I have shopped at around the world prides itself in excellence of products and service. The problem starts with the management and how they chose to handle clients and direct the staff to handle clients. Here's a quick lesson on client services. When a customer comes in for an issue, or a color exchange in my situation, and you identify an issue with the product, whether or not you think it's caused by me, the customer, stick to the FACTS. FACT: There is a defect with the product I brought in. FACT: I bought it the day prior at a different free-standing LV store in a different city (Las Vegas). FACT: Your store policy doesn't allow for exchange or return at your store for defective products sold by a different store. NOT a Fact: You THINK I wore it. NOT a Fact: You THINK I damaged the product. NOT a Fact: You THINK it smells like I wore it. Your assumptions that I would wear it, damage it, and then try to exchange it is what offends me personally because you're implying I'm dishonest. If you can't back your assumptions with proof, stick to the facts you know (see above). Don't start with accusing the customer of what you THINK happened. Did you see me wear it? Did you see me damage it? Is it possible that the person who sold it to me accidentally snagged it on their jewelry without noticing? Is it possible you snagged it on your jewelry when you took it out? Why don't I jump to accusing, you, the store reps? Because they are not facts I can back up. So I don't have the audacity to blame you. Your accusations are NOT facts, they are YOUR speculations based on your biases, and they will only serve to vilify and aggravate the customer because no person on earth likes to be accused of something they did NOT do. Above all, you blaming the customer serves zero purpose to solving the problem. You blaming the customer shows you just want us out of your hair and you don't even want to help. Once you've identified the facts, try your best to HELP the customer with a solution, even if that solution isn't an immediate resolution. If you're saying I can ship it in for exchange, offer to help me ship it. This IS Louis Vuitton right? Don't tell me to drive back to Las Vegas LV. If you want to use your imagination and creativity, use it for problem solving, not customer blaming. I could've cared less about having to buy a replacement item if you weren't willing to return the first one because of a defect I didn't catch at time of purchase. What pisses people off (seeing the other reviews) is when you jump to conclusions that you cannot substantiate and disrespect the customer by being blame-oriented vs. solution-oriented. If you don't want to help the customer or treat your customers with common decency (by not accusing them with your biases and speculations) don't be in sales, especially not at Louis Vuitton. My two cents, take it or leave it. read more

Louis Vuitton - Defect I was blamed for. - Leather Goods Near Me - Costa Mesa, California

Pictures of the broken wallet were uploaded to my review update. For some reason, it had broken 3 times since it was purchased in 2015. The LV French Purse wallet hadn't been used every day and had been stored in the provided dust cover and box. I found all of this strange, considering Louis Vuitton's reputation for durable goods. The store was still been granted 3 stars due to the intriguing charm of the bags, fashions, accessories and staff. In all fairness, the bags have lasted with no problems whatsoever. Tonight I planned to type an update after my third repair (there is a one year warranty on repairs). Not enough minutes in the month existed to transport me to the store for a third repair. read more

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Annie was terrible. Someone like that should not be working in customer service. I went in to purchase a belt and there was an issue with the purchase. She says she's getting a manager, when she brought someone else who later admitted she was not a manager, but would get a manager for me. Manager then agrees with me and when we go to purchase the belt, Annie takes it upon herself to restock it which only took up more time. I'll say it again, AWFUL 'non' service. Never buying LV again after so many bad experiences with their workers. read more

Not at all surprised by the bad reviews. Jeremy should learn some customer service skills. If you're displaying items for a customer just say so. Don't approach other customers in a condescending way and rudely tell them it's taken, when in fact the item has not been sold and is obviously on display. Awful. Avoid, spend your money elsewhere. read more

I love the brand Louis Vuitton but the workers at this particular Louis Vuitton at south coast plaza had me feeling an extremely unpleasant feeling that I don't normally feel whenever I walk in a store because I would usually get greeted. If you're working for a designer company or any company you should have customer service skills, no matter what you're going through as a worker, you should always keep it professional at all times... towards ALL customers, who cares what color of the skin is we are NOT in the 1800's don't make a customer feel inferior because of their skin. When it comes to the L.V. store at South Coast Plaza, I did not expect to be feeling this discriminated against by people I don't even know at a store I actually love and have no issue spending thousands at!!!! When I walked in the store, I was eyed up and down by the workers in the front and I didn't receive a hello until they saw that I had a Louis Vuitton bag, which made me feel that i needed validation to enter the store before being greeted which isn't a good feeling at all. As I was walking around the store, the workers kept a close eye on me as if I was going to steal something and that made me feel like some of the workers were doing that based on the color of my skin, as other customers were able to freely shop. At the end of the day I'm disappointed with how I had been treated but I will not let these people affect me now or in the long run. I or anyone should NOT have to be treated unfairly at this store or any other store! From this day forward I will just shop for my designer bags ONLINE, where I don't feel discriminated :-) read more

Louis Vuitton - VAVIN CHAIN WALLET - Leather Goods Near Me - Costa Mesa, California

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Like many other reviews, if I can give this place 0 stars -- I would without ANY hesitation. You'd think that for a high-end store, you'd be treated with respect and welcomed in, right? Well, think again because the staff here are extremely rude. They don't do their best in showing you the products and simply just stand around ignoring you unless you explicitly express interest in buying. Their attitude is so bad that I felt like they didn't want to come into work but was forced to. Secondly, the atrocious wait time! Whether you're here to window shop, make a purchase, make a return, or make an exchange... be prepared for a 1-2 hours wait time! There's no accountability here. The wait time simply explains itself because their staff are just standing around the store chatting with each other and not assisting customers. Even when you are paired with a staff member, they do not give your undivided attention. They juggle between helping multiple people, which furthermore slows down the checking out process. I made 3 purchases here for my mom and all three times, they either leave us hanging for 30 mins while they go chat with each other or help other customers while checking us out. This level of unprofessionalism is just so bizarre, especially for LOUIS VUTTON. In addition to the customer service issue, QUALITY and AVAILABILITY is another big one. Whenever we ask for them to check on availability, their answer is that they don't know or that we should just check online. For an example, I purchase a Neonoe MM handbag for my mom yesterday and the staff refused to bring out a few of the handbags for us to choose from and compare. In addition, she left us hanging for 20 minutes while she went in the back office to clean up inventory... After making the purchase and when we got home, I noticed that the leather stitching on the bag didnt match up. I'm currently sitting here waiting for an exchange with a 1.5 hour wait time. Bottom line? Avoid this place. This is going to be my very last transaction here. Third time is the last strike.... read more

If you want to walk into a store and get discriminated based on how you look, this is the place to be. I walked in with my son and husband and was not greeted nor acknowledged. The staff just stared at us. I'll just assume our tattoos on our arms seemed eye appealing that's why they had sour faces. I stood next to the show case by a purse I was interested in purchasing yet there is still no one there to service us. Just looking at us. How do I know we were discriminated? Because they decided to greet and acknowledge other people that entered the store after us. It's okay, I walked out gladly not supporting the store's business and went straight into the Gucci store across from them. Thank you for the 0 star customer service, Gucci gained a customer and treated us exquisitely! read more

Louis Vuitton - Thank you to the rude customer service at LV store! We went into the Gucci store & purchased a few things there instead. - Leather Goods Near Me - Costa Mesa, California

Stopped in to look at options for a new wallet and the girl ( I didn't catch her name) was super friendly and patient with me. I honestly have a hard time choosing because I am so picky and want it to pair with everything. I wanted a smaller wallet (although they are more expensive) and I ended up looking at three Victorine wallets along with the Zippy. Christmas is coming so its def on my list ;) read more