I can say that Ms. Jessica was beyond helpful and Kevin went above and beyond to help me with my project. Mr. Kam was also very kind. From cashiers to management no one has been lazy like other hardware stores. Definitely great customer service. Overall if you need help doing flower beds Mr. Kevin is beyond helpful 10/10. read more

Caution!! LOWE'S DOES NOT TAKE ITEMS BACK, EVEN IF SOLD DAMAGED! I purchased a $3,000.00 Swamp cooler from Lowes. I put it in my business for the recent heat wave 2 days later. The unit had a mildew smell to it; it also leaked and did a very, very poor job of cooling the area. The unit was 6 feet tall, 2.5 feet wide, and 4 feet deep. It required a trailer to move. It has been 8 days, and I tried to return it, and they said they will not take it back! They stated they have a 48-hour return policy for most electronics if not all electronics. I told them about the problems, and they said I need to deal with the manufacturer as they would do nothing for me! They said they would only take back items IF I used their Lowe's credit card to purchase it, so they discriminate based on the method you pay with for returns! I contacted the manufacturer, and they are making me jump through a ton of hoops to get anything done. Due to the heat wave, I need to get a replacement solution in my facility, so I purchased and had installed mini-splits, another 4k to deal with the issue that Lowes will not honorably take care of. I have contacted my credit card company and filed a dispute, and they said that Lowes is NOT doing the right thing. So, in my humble opinion: DO NOT PURCHASE ANYTHING ELECTRONIC FROM LOWES, ESPECIALLY FOR CHRISTMAS, AS THEY DO NOT TAKE BACK CERTAIN ITEMS PAST 2 DAYS! That new cordless drill you purchase for Xmas, they will not honor a return! I ALSO PURCHASED AN EXTENDED WARRANTY FOR $350, AND THEY WILL DO NOTHING FOR ME WITH THIS WARRANTY. In my opinion Lowes adds 0 value to the purchase of an extended warranty. do not purchase it, just purchase it from a different store like Home Depot or even amazon. read more

Went thru Lowe's for a new fence and got farmed out to RCR Construction to do the work. After the job was finished, we complained to Lowe's because the fence and gate did not appear to be done properly. There was a very large space where the gate met the fence, a large gap at the bottomof the gate and the fence seemed to "bow" out. Very poor quality for what we paid. Tried calling the manager at RCR several times but can't talk to anyone, and couldn't leave a message! Ended up texting them and still get a response. Piss poor management! Lowe's may have just lost lifelong customers! read more

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DO NOT GET WARRANTY at Lowe's. I bought both a washer and dryer brand new from Lowe's and also purchased the 5 year warranty. Not even 1 year in (I was about 10 months in) my washer had an error and they told me sooooo many excuses why the warranty wouldn't cover. Went through sooooo many hoops and higher ups to try to get my 350 refunded since I never used the warranty (or was explained all the suppose reasons that voided warranty) and they returned about 35 dollars! Went back to complain about how that was a joke and they still refused to do anything else. I should be happy they refunded anything at all. WHAT A JOKE!!!! read more

We had a staff member named Tim cut glass for us to a certain size and we were so grateful this service is offered here!! It takes a lot of time to measure and cut, so it was incredibly awesome he got it done the same day we walked in. The staff here are all friendly and look for ways to help guests. Daneen was also very helpful! We were looking for small magnets and she knew exactly where to find them, and she helped us at check out with the glass. 5 stars! read more

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Stopped in for an air nozzle for my compressor. Easy to find because the store is well laid out. Price was great. Service was helpful. Nice selection of bath supplies. read more

Lowe's Home Improvement - Nice selection - Nurseries & Gardening Near Me - Escondido, California

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Pro desk 100/10 Suann is incredible!! We came in with a huge list, rebuilding an entire deck. she made the whole experience so smooth and helped us out immensely. Paint desk- needs new employees short answer. Ended up getting paint at home depot instead. If not for the pro desk we probably would have left. Thank you!! read more

We are here for the kids workshop....the staff are very nice..they are making a birdhouse today. The only problem we have here, is that the tables that the kids are working shake when they use the hammer....they have to move to the floor when they need to use the hammer. The monthly project is free...that's great...you just need to sign up ahead of time.. read more

If you're looking for a security door for your home DO NOT GO THROUGH LOWES!!! Absolute nightmare of a service as well as the 3rd party team they use. The guy who came out to do the measurements didn't do what he was supposed to do. So when the install team came out the door didn't fit and wouldn't open properly. So we get the exact measurements and (no thanks to Lowe's or their team) call to get it installed once again. Now we have to get the door refunded to start the whole process over again. You'd think a simple security door install would be easy and a smooth process but if you go to Lowe's you'll get the same pathetic customer service Complete waste of time and money. read more

I ordered product online which was available next day. Turned out they didn't have the inventory, but they waisted so much time looking for it I spent more than an hour in the store. Jaunita was the customer service person who "helped" me, but honestly it was a bunch of blank stares and no answers. I watched her click on the screen in poops over and over again. She walked away from me several times, and I had to keep asking for an update. At the end of the day I only was able to get part of my order. She couldn't tell me when they would have the rest. They have so many employees but no one seems to know what's going on. read more

The staff here are so helpful and kind! I also love that they can cut glass and plexiglass here for you, which is a service hardly any places offer anymore. Thank you, Lowe's! read more

What do you know, Lowes has a 2 and a half star rating. I wonder why. Honestly, that's a much higher rating than I would give them. I went to Lowes two times to try to get help with a plumbing issue and couldn't get anyone to help me. I walked in and ask the guy at returns to send someone to help me in plumbing and after twenty minutes wondering the plumbing aisle, I decided to leave. Apparently Lowes doesn't need customers to keep their doors open. That will be my last time trying to shop there. read more

Do the survey cause it will allow us to cater our highest performance to your needs!! This place is so great and love being working I. This store for SUNRUN. If you see me, I'll definitely greet you. read more

Lowe's Home Improvement - Do the survey cause it will allow us to cater our highest performance to your needs!! - Nurseries & Gardening Near Me - Escondido, California

Lowe's used ARS Rescue Rooter to install our hot water heater. This is a huge disservice to their customers! ARS charged twice as much as the norm. Then when I asked them about replacing the PRV, they quoted $1400+. I ended up having Carroll Plumbing doing it for $375. Lowe's should drop ARS as their installer. read more

Best Lowe's ever !! We forgot our can of paint and the three ladies went back to grab it for us even tho they had already closed ! Thankyou ladies ! read more

Not about the store but the Independent solar sales people really need to be reeled in with their behavior. This lady was extremely rude, pushy and aggressive telling us we were wrong for not being ready to buy Solar right this moment. We are at the point my husband and I would rather go elsewhere to purchase anything we need for our home than return here. I don't want to be harassed as soon as I walk into a store, and then risk being kicked out because my husband had to stop and raise his voice to tell the sales lady he's not interested, to leave him alone and stop following him. read more

Walked about a half a mile after I parked in contractor parking to find a couple drain fittings that are ABS you don't have a 4 x 3 wye And you don't have any reducers and you don't have any anything so I'm gonna take my business elsewhere. read more

Walking around was FUN! The whole place is CLEAN. The new Xmas displays are so AMAZING! They have an ELF display that would rival Macy's windows. Megan actually pushed the button on the giant snow dude. They have EVERYTHING, including dog toys and name tags! The bathroom is killer clean and big! John was the front door guy and very nice. Go take a picture with the display! read more

Jose at Lowes Escondido went way above and beyond the call in helping us in so many ways.I am handicapped with knee problems so Jose took the time to help was out with our purchases and loaded up all of our purchases into our carin the safest and best way possible. When we returned home, I discovered I had lost my card and immediately called our Lowes Store and it was Jose who answered the phone! We told him of our problem and he immediately inquired at each check out stand and then went outside to the parking lot in the dark and checked the entire lot! Unfortunately, we could not find our card and immediately took action. In this day of poor service increasing at an alarming rate, it's so wonderful to experience a employee such as Jose who went above and beyond the call for us. He should be commended by Lowes for his wonderful work! read more

This review is ONLY regarding the service co they use for extended warranty issues. The word service should not be anywhere in their name. It takes at least 2 weeks to get an appt. I was scheduled 12-23 from 12-5. Tech showed up at my door at 11:15 calling me to install part on my dishwasher. I was at the hospital with my mother. I asked him to please come back and he never did. It took another 2 weeks to reschedule. Most unprofessional company I have ever had to use. My Samsung dishwasher broke after 1 1/2 years. read more

This is the worst Lowe's location I have ever visited. Yesterday, I went to buy medium boxes, and I noticed that other Lowe's locations had it at a cheaper price. So, I went to the customer service desk to ask if they could price match. The guy said they could, but they needed to make sure the item numbers matched. I checked, and they did match. When I went to the cashier, he checked and confirmed it was the same item, but then said they wouldn't price match. I went back to customer service, and the person there, with a bad attitude, said they had changed their mind and wouldn't price match anymore. Can you please be more professional? If you can't do the price match, you should have said so the first time instead of wasting my time. This is ridiculous. There was another time I tried to make a return. I arrived at 7 PM, and they close at 8 PM. The customer service person said I couldn't make the return because the manager had already taken the money away. You close at 8 PM, not 7 PM! This is terrible service. read more

2021 update. Pro Center review. This summer I had another large yard project planned.. We used Lowe's for a backyard project last year and their shipping was very reasonable for heavy material delivery ($79). This year we needed another large order shipped to our house.. Jesus was our pro rep and suggested I sign up for their credit card because it drops the truck shipping to $20 forever and you get and instant $200 off your bill. We don't really use credit cards, but we use Lowe's often and love that $20 shipping perk.. By comparison, there's a local rock yard that wanted to charge us $175 (plus other fees) to ship a heavy load! But regardless of offers, their large order process is spot on. The main negative here are the homeless in the paking lot and in large encampments on all sides of this store. This past month Lowe's hired security guards to patrol both inside and outside of the store to protect employees and customers. NOTES- You simply can't trust their "x number of items available in store" when browsing from their web page or app. Either they're not in the location where the app says it is, or they were "stolen" as I often hear from employees that can't find what I'm looking for. It's also tough to find or get help from staff walking the floor. - I like the garden center here over Hone Depot. - Lowe's doesn't rent tools and equipment. - Better power tools are found at Home Depot. - Better quality wood at Lowe's than at Home Depot. - Lowe's is cleaner and more organized than Home Depot. - More focused on decor at Lowe's read more

Lowe's Home Improvement - Big order delivered - Nurseries & Gardening Near Me - Escondido, California

A very frustrating experience with our small kitchen remodel. It's been 9 months of a bureaucratic nightmare and no accountability. We just wanted to get the project done and wash our hands of it, but even the final product was disappointing. Counters came out terrible. Cabinets needed lots of work arounds. A truthfully regretful decision choosing Lowes. read more

Lowe's Home Improvement - Counter is supposed to be seamless - Nurseries & Gardening Near Me - Escondido, California

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See evidence below. We recently purchased four new appliances from Lowes. The stove that was purchased malfunctions and fills our home with gas. Lowes will not help; they blame the connection at the wall and indicate they cannot help and will not send service professionals. LG will not help because they say it is Lowes responsibility. My family has been put in danger and I have not had a stove in a month! Do not buy appliances from Lowes! Good morning James We are contacting you regarding todays scheduled service trip to check on the range due to "emitting propane in the home". We apologized for the issue but here at our fulfilment center, none of our driver's hook-up/install the propane. This means, none of our teams are equipped to handle/resolve issues regarding this unit. Please contact the installer who hooked up the range or contact the manufacture LG 1-800-243-0000 to have a certified technician come out and take a look at the unit. For this reason, the service trip for today has been cancelled. If you have any questions, please contact us at (951) 571-2810 option 2 Thank you Market Delivery - XDT Los Angeles East #3363 24385 Nandina Ave. Moreno Valley, Ca 92551 O: 951-571-2810 ________________________________________ NOTICE: All information in and attached to the e-mails below may be proprietary, confidential, privileged and otherwise protected from improper or erroneous disclosure. If you are not the sender's intended recipient, you are not authorized to intercept, read, print, retain, copy, forward, or disseminate this message. If you have erroneously received this communication, please notify the sender immediately by phone (704-758-1000) or by e-mail and destroy all copies of this message electronic, paper, or otherwise. By transmitting documents via this email: Users, Customers, Suppliers and Vendors collectively acknowledge and agree the transmittal of information via email is voluntary, is offered as a convenience, and is not a secured method of communication; Not to transmit any payment information E.G. credit card, debit card, checking account, wire transfer information, passwords, or sensitive and personal information E.G. Driver's license, DOB, social security, or any other information the user wishes to remain confidential; To transmit only non-confidential information such as plans, pictures and drawings and to assume all risk and liability for and indemnify Lowe's from any claims, losses or damages that may arise from the transmittal of documents or including non-confidential information in the body of an email transmittal. Thank you. read more

I was so impressed with the service from the plumbing, blinds and check out representative. I was welcomed when I entered the store. When I asked where plumbing was they escorted me to the department and introduced me to the representative thier. He listened to my need and helped me understand the different sizes and brands. I didn't have a cart he went and got one for me. While their a checkout rep was introduced to me and shared what discount I would receive if I purchased the item on a Lowe's card. She actual took my cart to the front and asked if I needed other items as I would receive a 20% discount on all items the day I apply for the card. I said yes I needed blinds and she took me over to the isle and introduced me to the rep there. Both reps I spoke with there were fantastic. They saved me money by Shari g I only need verticals blind canes and the whole header. I'm both departments I baited they were great listeners and ask great question to make sure I had all the items I needed to complete my projects so that I would not have to make return trips. That the best customer I have received in years. I saved money, got everything I needed and did not have to return to the store. I will always choose Lowe's for my projects and recommend them highly. You will not be disappointed. read more

I decided to return items purchased at Lowe's the other day to end supporting Lowe's . While at the store decided to speak Georgia who called me to let me know the four batteries were in. I asked Georgia if any status change on the four pack batt 15-20 boxes that came in a day ago. Georgia called the her assistant manager Enrique if okay to release the battery pack. Enrique had Georgia cancel the order and charge me the price of the Black Friday day sale. Compared to the decision of the other store manager Carly S., left customer hanging and Inconvenienced. I was happy with the Assistant manager Enrique decision and specially with Georgia was always there to help customers out and do her due diligence to server her customers. With this outcome, changing 1 star rating to three, not five since there still need training within Lowe's specially Carly S how to treat customers first and not herself. Also, changes within Lowe's toll free customer care not able assist customer when requested and resolving issue due to their policy they don't handle in store order pick up. When comes to complaint filed, the customer should always be updated on the complaint and not left customer assuming the complaint filed went into a trash bin. read more

I went into Lowe's looking for concrete and a picket fence for my duck coup with no idea as to what I needed exactly. When I was a greeted by Alex. This dude was mad chill and was very knowledgeable of all the things I needed. I was directed swiftly as he knew exactly where everything was and I was shown multiple options and choices. He even helped me load the concrete! Overall great experience if you ever need help at Lowe's hopefully you find Alex! read more

I always find what I am looking for at this Lowe's. We needed two new faucets and easily found them. One was on a top shelf which needed to be retrieved by an associate. There was no problem locating help quickly. I was impressed. read more

I'm here all the time. I should get a loyalty discount lol. When you get a fixer upper house you are gonna basically live at a Lowes or equivalent. Great store that has everything you'll ever need. read more

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Shout out to Kevin at the Lowe's on Mission in Escondido!! Young guy who took the time to help an old guy (me!) figure out his staple gun!! Great job, Kevin!! read more

If I could give less than 1, I would. I ordered a TerxDeck kit in May for a June install by my contractor. I explained to the service desk that I needed a kit for stairs. When it came time to install the sent kit, it was not for steps but for a horizontal railing system. The contractor confirmed it would not work and to return it to Lowes. Upon contacting Lowes, I was told there would be a restocking fee of 20% (I was never told that when the order was placed). That is a $600 charge to put something on a shelf or return it to a warehouse. Really, I do you justify $600. The ProDesk was nasty and no help. They can't explain to me why I am paying $600 restocking fee for an order that was incorrect? I have been a customer for decades and for $600 they lost a customer. Next post, Better Business Bureau read more

Anahi is a good helper as well as at the construction site helping me very enthusiastically

Terrible nursery! Flowers door in one day! Don't shop here! Why waste your money with s company that doesn't honor their guarantees? Support local nurseries! Lower Escondido duvks! read more

Lowe's Home Improvement - Dead flowers on day! - Nurseries & Gardening Near Me - Escondido, California

Sorry security guards here busy talking on the phone the entire work day and to each other man stand vigilant do your security job lowes wasting money with these guys! Upset at me for using a loading zone? While he was on the phone telling his girl hold on I gatta talk to this guy lol hold on I have to work what a joke. I spent a lot of money at Lowe's for my company and if these guys don't realize that they're just hurting their business then they have another thing coming man Lowes has really turn for the worse. No wonder I see Home Depot's parking lot completely full and Lowe's always empty. They really have nothing better else to do than to bother an actual paying customer parked in the loading zone. What a joke. Take a look at my picture for proof lol. read more

Lowe's Home Improvement - If you think my review is BS, just take a look at homeboy on his phone come on buddy do your job Lowes stop wasting your money - Nurseries & Gardening Near Me - Escondido, California

It's a great store it's never usually very busy and I like the music they play. They don't carry as much of some things as other hardware stores but they do have a large selection. Thanks Jeff for helping me out with the contractors that he's been very helpful and friendly. read more

Lowe's has everything you are looking for in terms of home improvement, and works out as such: 1. BETTER than Home Depot because it is far less crowded (which is especially important in these days of social distancing). 2. WORSE than Home Depot in terms of being able to a. Find an associate b. Find an associate who knows anything. Return policy for items for which you have lost the receipt is generous unless you abuse it - as your ID is recorded each time and forget your receipt too many times and you may need a manager override. If you do still have your receipt, returns are automatic. Over all, friendly helpful staff, but just don't expect them to know too much - unlike Home Depot, retired plumbers, carpenters, electricians, landscapers and other former tradesmen etc. do not seem to work at Lowe's - a handyman friend of mine used to preface each question he asked to anyone working at Lowe's with, "Do you know anything?" read more

Forget going to any other Lowe's, or Home Depots for that matter! I told every worker I encountered that they were the friendliest and most helpful store ever! I've been a homeowner for close to 40 years, and I am blown away by these employees! They value their job ! I was greeted by Georgia, and she quickly processed a return of mine. I asked her for help in finding a mirror and tiles, and she directed me to the aisles. Every time I got into an aisle, there was a worker nearby who asked if I was finding everything I needed or if I needed any help. One nice man help me find new electrical outlets. There was another nice man in the tile department who complimented me on my choice! Even though we live in Fallbrook, if we need some items, we will be headed to this store in Escondido and then have lunch at Four Tunas! read more

Lisa and Caesar just blew me away with their kindness and willingness to help! I came right away to write a review because it's not common to have such outstanding customer service these days and those two individuals literally made my day 10x easier. read more

I loves lowes but I won't be shopping there in the near future. Not one check out all self check out. This is stupid.. all those jobs lost People will be stealing crap and You pay the price for the good and have to checkout yourself?? No read more

Nice clean store with nice fresh merchandise. Customer service was atrocious. I was walking around for a half hour, kept asking people for help and they were almost a little on the rude side and of course nobody came over to help me so I just left. I'm going to just stop at Home Depot first from now on read more