We initially stopped by on our way to the bay to go to the bathroom. We were ahead of schedule so we thought we'd do some shopping. We needed some over cleaner so we headed to that section, then realizing we weren't in our home location we had no idea where to go. We stopped and asked a sales associate for directions. They looked up the product on their hand held computer and directed us to turn right after the abominable snow man. It was right where they said it would be. It's a great product that we have used in the apartment and we wanted our own can at home. It's really strong stuff, but claims it doesn't have an odor. We'll see when we try it out. I have to add that they are so convenient if you are on the freeway. They are right off the freeway at the first light. They have a private parking lot that always has plenty of free spaces so it's a no brainer to stop her if you are on your way to or from the bay. read more

Lowe's Home Improvement - Gifts - Hardware Stores Near Me - Fairfield, California

Might sound crazy, but an employee by the name of Karen helped me out a lot. I'm very thankful I went to Lowe's instead of The Home Depot. read more

I purchased African Violet and Wandering Jew plants today. The plants looked really good today. The orchids were beautiful . Lots of plant pots and pottery were available. As always they were well stocked with fertilizers and plant food. The staff who waited on me was friendly. There is plenty of parking in their private parking lot. read more

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Ordered fence panels and the delivery has not shown up for the 2nd time. When I called Lowes after 2nd delivery window had passed, the mgr mentioned they could see the order had not made it on the truck at all. Super frustrating to have waited 2 full days with zero updates. 3rd delivery is scheduled for next week. Delivery was a nice idea to save time, in theory. I'm losing faith however and feel terrible this is impacting my contractors schedule to take other work. read more

I placed an order for delivery of building materials from the Fairfield Lowe's and the experience was extremely frustrating. My delivery time was changed twice, zero calls, and the order was never delivered, still no calls. I had to call the store three separate times and each time was told they're working on it. When I finally reached a manager, I was told my delivery wasn't being worked on, that there was a computer issue, and delivery couldn't be rescheduled for another four days. I cancelled it, rented a trailer and got it myself from the Vacaville store. Poor communication, zero accountability, and absolutely no sense of urgency. I won't be ordering from this location again. read more

We ordered a new dishwasher at the Fairfield Lowe's and were dismayed to see that delivery, installation, all installation parts, and old appliance removal was going to cost 2/3 of the price of the appliance, but we did pay for that. They said it should arrive at their warehouse in about 10 days but the installation company would call to set a date a few days later. When we had not heard 4 days after confirming they had it, we called the installation company. They put us off another week and told us to expect the delivery between 8-6. No set time. The day of delivery they did then narrow the time from 9-1. When they arrived, the installation person determined that the air-gap needed replacing. We could repair it ourselves (the part was $15.95) and reschedule his delivery or pay them an additional $150.00. On top of the already paid $206.00 for installation and ALL installation parts. We called to speak to Lowes, again, but they said their installation kit did not include that part. We are in our 70s, had already waited several weeks for this appliance, and just buckled under. So in the end we paid almost as much for the delivery, installation, and removal as we paid for the appliance. What terrible customer service. I will never purchase another appliance from Fairfield Lowe's. read more

I recently read a review about the poor service at Lowe's Fairfield. I had just the opposite. There were not a lot of customers when I went in. The items I needed to purchase were all over the store, so I had to ask for direction. Every sales associate i spoke to was helpful, including walking me to the location of the items I was looking for. One employee was exceptional. His name is Moses. He helped me to my car and conversed with me while I hobbled along beside him. He was patient. He was kind. He was thoughtful. And he's 18! I threw that in there because I'm not used to youngsters that have personality and a willingness to assist. I'm proud to shop at Lowe's and I praise the working staff. I had no issues with anyone I encountered. Go Lowe's! read more

I received good service from Lowe's to have my new front door and security screen purchased. Once it was installed, good luck getting the support when there is an issue. I've been waiting for a resolution going on a month! Still nothing after 5 phone calls and going into the Fairfield Lowe's store. Very disappointed! read more

KOSH in the lumber department is AMAZING!!!! I went in as a damsel in distress and he was so knowledgeable-helpful and professional. So refreshing to be helped by such a great person!!!! Thanks Kosh read more

Tati was nothing short of amazing! Tati helped me in the paint department today, picking out paint for my walls. She was kind, helpful and attentive to every detail that I was talking about to her about redecorating and painting my walls in my house. She's a great worker and has great customer service! read more

Shocked to be getting scammed by such a large, well-known corporation, but that's what this is. They have a 48 hour return window (from purchase) on large appliances, which means that if they deliver more than 48 after purchase and damage the appliance in the process, you're out of luck. In our case, they said they could take it back due to our "unique" circumstances but ONLY if we bought a new one first. This could not be an exchange - we had to buy a new one before they would process a return of the damaged one. Lo and behold, they have never picked up the damaged one to return. They have promised to pickup 3 different days and on each of those days no one showed up. They don't have any problem delivering new purchases (we now have 2 washing machines, one which is damaged and blocking the garage after being abandoned by Lowe's) and taking your money, but returning and refunding is a MAJOR issue. This isn't just bad customer service, is a full blown scam. read more

Anything that you need for your home this is the place. The service is great and the selection that I needed was vast. Also the value was good. read more

One of my favorite stores to buy all of my home needs. I've bought a bunch of appliances here over the years. For the most part I'm satisfied k just wish Lowe's would deliver and install the appliances vs having a 3rd party deliver and install. The store prices can be a bit more than Home Depot but customer service here is better in my opinion. read more

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Had the worse experience with their door installation service. Took 3 months to complete 3-4 hour job. Regional manager made it very clear that they didn't have to offer me any compensation which was very unprofessional. Still have a hole in the door at the bottom which I was told by one of the operators that I can just close the door. Horrible customer service. read more

Lowes was on my to go list Saturday afternoon. I bought a couple plants from Trader Joe's (a monsters and an orchid for my fellow plant enthusiasts!), and was positive one of them needed to be reported when I got home. I walked into the Garden Center looking specifically for potting mix, perlite, Neem oil, peat moss, and a couple of planters. I was able to find everything on my list. It was tricky finding one of those big blue carts to push garden goodies on. But, I was able to find an abandoned one in one of the far aisles towards the back. I was able to find what I needed and zip out.There wasn't a line when I was ready to pay for my goodies, making checkout breezy...which I'm a big fan of! This Garden Center was spacious and had an array of flowers, various trees and plants, soil, planters, fencing, and everything you can think of for your green haven. Only thing I couldn't find were garden tools, and there were no employees on the floor to ask. But, that's okay cuz Amazon here I come!! The prices were affordable for all I bought. I definitely will be returning when my garden supplies run low! :) read more

Please train your staff, I had the worst experience waiting for help today and then ended up having to return an item because all the pieces were not there. Yolanda helped me and dod not even care that I had to come back. She was too busy talking to colleagues about the lack of coverage at the paint station. read more

If you shop this store in the evenings forget about getting any help. It's as though the adults went home and left the children in charge. You walk the aisles and you're likely to come across pallets of stock blocking access to the shelf that you need to get to. Sometimes an aisle in the lumber department will be roped off because a forklift is going to be used to pull stock off an overhead shelf. There will be a forklift sitting there but no humans in sight. And while we're on the subject of lumber, what a mess that department is. At any big box store you have to pick through a stack to find satisfactory lumber. Lowes elects to put 2x4's on a rack that is eye level. How do select lumber when you can only reach 2 or 3 pieces out of a stack of a couple hundred? read more

Mr dean was so nice and patient with every customer that he assisted. He also noticed that we were next in line without us noticing him. He suggested a very nice selection for us that we appreciate. read more

Just came from Lowe's to find rubberized cobblestone edging at the garden center. I approached a group of employees for where to find the cobblestone after seeing that there was 65 available online. I was pointed at the general area where there was none available. I went around the general area and couldn't find it. I approached another employee who came to look for it and redirected me to go to the lumber area. After searching the lumber area I went to a cashier who was helpful enough to tell me it wouldn't be located in lumber but that it should be in the garden center. The cashier redirected me to customer service who called another employee to help me find the product. The other guy asked me if I checked the location, I responded that yes I checked up, down and around, and asked 2 people in that area who searched as well and that one of them redirected me to the lumber area. After some searching in different aisles, he was able to locate the product and delegated the 2 employees (including the one who misdirected me) forklift the product from a higher shelf. I wish I knew his name because he was the only young guy that seemed to be the only competent person in that department in terms of helping people. While I went off to find a cart, the same young man who helped us locate the items asked my mom where I went and she told him that I had to find a flat cart. Apparently he told the other two employees he originally delegated to start loading the items on a nearby flat cart so by the time I went back they actually were doing something productive. Again, props to that young man for helping and actually doing his job. The other two were disappointing and frustrating and obviously just there to clock in hours. They were more engrossed in the mortal kombat movie than helping. This was my observatio Management seriously needs to Reorient employees to customer service, and if the employee doesn't know, teach your employees to refer the customer to someone who knows. What a waste of time read more

Went to get some plants and plant food. Reasonable price. They have a fast check and easy check out. Looking for staff to help is not easy. read more

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WOW! Most of the time Lowes is a great spot to shop, however today was absolutely horrible. Went in through the garden center, a little rain started so they locked it up. Okay, understandable. Went all the way to the front where there was only 1 cashier. They were charging for bags, yet they didn't have any bags. This unprofessional cashier tried to play manager and had a attitude, what a joke. He had no clue what he stepped into, but boy did he think his sh** didn't stink. Finally, another employee, a real manager I believe was able to help. But, WOW! read more

Lowe's Home Improvement - Pretend manager with a nasty attitude - Hardware Stores Near Me - Fairfield, California

Had an okay shopping trip here today. The employees that I encountered for assistance were helpful. I went looking for some type of cat repellent for my yards but was unsuccessful. Was able to browse the aisles and gains some ideas of some updates I want to make to some walls and glass doors in my house. Will be back to purchase the glass film and wall paper once I take measurements read more

Lowe's Home Improvement - Hardware Stores Near Me - Fairfield, California

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Lowes is the worst!! Don't stand behind products and customer service is outsourced and nobody cares!!! I will never purchase anything from this company!! Be careful read more

Holy dang they're slow here No sense of urgency here. The associates are more concerned about their conversations then helping customers. I stood by the exit for 20 minutes waiting for someone to come help me unlock something. I can't believe this one is worse than the one in Vallejo read more

I just saw the biggest RAT i have ever seen in my life running around the lightning section, i don't like rats and they should do something about it, I know Home Depot has some great traps. read more

Lowe's Home Improvement - Prime time and only 1 cashier, 7 customers waiting, bad management :( - Hardware Stores Near Me - Fairfield, California

If you need some excellent customer service, here's my top 2. Cora Cody try Jovina at the customer service desk. read more

My experience was pretty good. I shopped the garden center and it was as well watered and very healthy. I bought plants that are somewhat difficult to find and found checkout so smooth. I was pleasantly surprised. I think we all need to take a pause and look at our own attitude before we judge so harshly. Maybe it's us. These employees were fantastic. Thank you for such a great experience! read more

I came to this store looking for screen frame supplies. There were about 4-5 employees in the aisle where I was browsing the shelves for the supplies I needed. The employees (who were literally standing right behind me) were enjoying conversation totally non work related. I stood there for about 10-15 minutes browsing the aisle for supplies and not even offered if I needed help, but I did not feel comfortable interrupting their conversation so I did not bother. I stroll down the aisle further as I see a lone employee with a hoody on facing away from me in front of a cart full of supplies ready to be stocked (except she is just standing there in a trance). I thought this is my chance to get help. But I walk by her and she is busy chewing on a candy bar or some snack and we lock eyes as she casually slowly chews her snack with a mouthful.. I decide she is unable to talk with a mouthful of food.. so I continue wandering around the store. I go to the windows section and am greeted by a friendly employee, who gladly redirects me back to the aisle I was just in and has one of the employees there search for the product I am looking for. The employee does a quick scan on his device and says they have it in stock..but he says "they're expensive." Is it really expensive or do I just look that broke to you? After retrieving one of the pieces, I started asking questions about where I can find the rest of the parts to assemble a window screen frame.. I was pointed in a general area of the shelf..where I did not find any of the pieces.. I look around and I am all alone in the aisle. I drop my supplies and head to ace hardware across town where I am quickly greeted and was explained in detail what I needed for my project.. and this only took 5 minutes. read more

All the employees this morning were extremely rude. The black lady working up front was so disrespectful I've never experienced someone with such bad manners and lack of customer service. I will be writing a more detailed letter on the incident I experienced with her today. I'm tired of these rude ass employees thinking they are above everyone. read more

I opened a line of credit to save $100 on a new washing machine. The appliance center area had me fill out my information on the computer. I was approved and off I went. Well long story short I am a victim of online banking fraud-the hackers got to my banking accounts. I would be very weary of opening a line of credit with Lowes. The reason I know it was Lowes is because of one of the phone numbers that my bank asked me about to verify my account and the number used was the number that was used during the Lowes delivery (purchased 2 washing machines) and I never use that phone since it belongs to a family member that was receiving the machine. So all this and had to freeze my credit, police report, closing accounts,etc. to save $100!!! Inside job? Not sure. Lowes-maybe you need to up your security on your computers especially when offering savings! read more

Worst experience of my life! Literally just called a liar by the manager, Tim, a total of four times at the checkout. All because someone forgot to change a price and they're covering their own ass. I tried to purchase this skill saw for the listed price of $59 and it rang up as $79. The manager, Tim went to check and said there was nothing like that over there. So I walked back and took a photo. The lady I took the photo to went back with me and pulled the tag saying, "we missed this one when changing prices." Then she walked me to the front to get the price correction. The manager, Tim, walked over and said "that wasn't there when he walked over." So I asked if he was calling me a liar. Seems simple, but his statement was very pointed. Then he said it three more times as I tried to clarify that I wasn't understanding. All this time, I didn't know he was the manager, so I demanded to speak with the manager. That's when he puffed up his chest and slapped it (literally) and said "I'm the manager". So I asked for someone higher and another gentleman approached and said that he, "Bryan" was the manager. I asked him what he was going to do about the situation and he just looked at me and said, I'll look into it. I demanded that they pull the security footage to prove they called me a liar and lost our business for absolutely no reason. He continued to look at me like I was crazy. Was I? I don't think so. Just a normal everyday purchases turned to hell by very unprofessional staff. The only people who acted professionally were the two ladies who rang me up and refunded me, Gaby and and the other cashier, I can't recall her name. For a handicapped and marginalized person, I have to believe this was personal. It was terribly unprofessional for the manager to call me a liar and act so much like a child in front of other associates and customers. I, and my company will never spend another dollar at lowes. read more

Lowe's Home Improvement - Item and price I tried to purchase - Hardware Stores Near Me - Fairfield, California

After having special order issues on ordering a French door assembly on July 27. We found out that when it was finally received in early September had not been inspected for damage until October 3rd the day of installation. Then reordered and received in late November. After having to wait for installation until January 3rd it finally got installed. My only disappointment is the trim for the door. It isn't wide enough. 2 inch wide where it should have been 3 inch wide. Now there is a 1 inch gap between the outside of the interior trim and the finish of the wall. I don't hold the installer totally responsible for the error, but it should have been brought up and Lowes sales person should have been more informative at the time of purchase.. read more

4-11-25 4:50 pm!! what has happened to Lowe's Fairfield?? I just left very bad service very bad attitudes!! 3 people told me to find someone else for help! the brown skinned black guy did even stop just to me to find it yourself!!! horrible service!! the only reason I gave 2 stars was because a tall man (6/3-6/4) left his area and helped me with a great attitude and a smile!! give him a raise!! DO BETTER LOWES!!! Hire people who care!! read more

If there were a zero star possible I would give this place zero stars. The negative experience I received is beyond words but I will try to summarize what happened. I ordered 8 doors to be delivered on June 10th when I will be in town for new home renovation. On June 4th at 4:30 PM I received an email saying that the order will be delivered on June 5th, when I am not in town. When I called the store, it took an hour to get a hold of someone, just to tell me that all they can do is to send delivery department an email, because they apparently go off work at 4 PM. So apparently they can just make arbitrary changes to deliveries before going off work, and throw all the inconvenience to the customer. But wait, the story is not over. On June 5, I got an email saying my order was cancelled. But I can just order again, right? No, because the price per door went up from 58 to 72 dollars. I wasted 2 hours of my Sunday morning talking to a representative again, to find out that there is nothing he can do and I will need to purchase the doors at the higher price, and that they may not even be available. After wasting in total 4 hours of my life with their mishap, at this point I do not even know if this is due to clear lack of care for their customers or just utter incompetence of their management. I do not recommend anyone placing an order at Lowe's because they clearly do not honor any agreements. read more

This review is specifically about an employee. His name is Arturo (at curbside). As I was waiting for my order at curbside, he was helping another customer load their items to try and make it fit in their car. He helped them by taking the packaging out, used his blade to carefully trim the side packaging out. All while working in the hot sun! Take note, he was all smiles while helping the customer in the heat! While that was going on, he even signaled to me to let me know that my order is coming! Arturo is friendly, efficient, hard working! Very impressed! Keep up the good work, Arturo! read more

I would normally rate this place a 3.5/4, however due to their lack of competency with updating numbers is what dropped this store to a 1. Time to provide context to my 1 star rating. My father passed away in November 2020. He frequently shopped at Lowe's with my mother. Thus, his phone number was on file for the purchases they made over the years. My mother recently bought a new dishwasher and requested to have it installed. Since his passing, we've informed the staff that the number is no longer in use. They have told us several times that they would update it, which they didn't. This past Sunday, my mother wanted to have her new garbage disposal installed by a professional. We headed back to Lowe's to request for someone to install it for her. She noticed my father's number was listed on the contract and we informed the representative that the number wasn't working. She wrote down my mother's phone and stated that we should receive a phone call by Wednesday to set it up. Here comes Tuesday and the technician informs us that they tried calling the number that was on their work order and it's no longer in service. This is absolutely unacceptable! We nicely informed the staff the reason as to why the number is no longer good and request that it's changed. But it's either due to incompetency, too much work to update it on the computer, or the lack of empathy that prevents them from doing their job correctly. I can understand the mishap happening once, but THREE TIMES?! Get it together, Lowe's! I hope a manager reads this. Please train your staff to not overlook these things. read more

Online showed 2 electric log splitters in stock. I couldn't find them. Person in section said they didn't have and wasn't willing to check. The woman at the self check out 10/10 10:30am was willing to check. She called 3 people and one of them I can't remember her name went and got me the splitter. Big up to these 2 women, thank you for making that happen, I drove through 3 cities because online showed stock. I appreciate you. read more

Terrible customer service, employees sitting around not helpful and definitely not working! This is a shame!!!!! They need to regroup and get new staff in there read more

DO NOT GET ANYTHING INSTALLED FROM LOWES Do yourself a favor and hire your own contractor. Might be a little more expensive but 100% worth it to deal with professionals. Not unskilled low level employees that kick you into a 3rd party black hole system. Horrible service, no accountability. They take your order and money easy then have no care or ownership over your installation. Anytime you call they route you to someone else - again no ownership. Nothing but empty apologies and excuses with 0 care, action or accountability. read more

We just had the most amazing service at the Fairfield Lowe's store!! Emily (and a few of her companions) helped us in so many ways!!! She saw us in the garden brick area and did NOT wait for us to ask for help! She immediately came over to us and said can we help you! Amazing! We showed her what we needed and she immediately got a rolling cart to load up the bricks and gave me the item number to meet her upfront. Then after we paid she took the bricks right to our car and loaded it up. After all that we noticed the price of the mailbox we bought was wrong and she took us right back in and fixed it. Congrats to Emily for making our day! read more