I recently visited Lowe's route 112 and unfortunately, I had a disappointing experience that compelled me to leave this review. The level of service at this store left much to be desired, and I can only give it a two-star rating out of five. Upon entering the store, I noticed numerous employees wearing red and blue vests, but it seemed like nobody was willing to assist customers. This was a stark contrast to my past experiences where it was difficult to find any staff members. However, this time, it felt like there were plenty of employees present who simply weren't interested in helping. When I asked one of the employees where the tool section was, I received a dismissive response. He simply stated that the tools were in the tool section and started walking away. I had to insist on receiving clear directions, and even then, the employee pointed me to the front of the store without any specifics. Eventually, I managed to locate what I needed, but upon reaching the front of the store, I was thrown for a loop to find that there were no open cash registers. Instead, only self-serve checkout was available. This posed a problem for elderly customers who appeared lost and uncomfortable with the scanning process. It's disheartening that there wasn't a single open register as an alternative option. The lack of customer service and the absence of open registers left me questioning the state of customer support at this store. It's disheartening to witness such a decline in service quality. Shopping should be an enjoyable experience where customers feel valued and supported. I sincerely hope that Lowe's route 112 addresses these issues and prioritizes customer satisfaction. I feel It's crucial for businesses to understand the importance of providing helpful and friendly service to ensure a positive shopping experience. BUT .. Maybe its just me read more

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We bought a condo and had to do close to a total reno. Most of what we needed we got from Lowes in Medford. They even replaced the bedroom windows. In March we decided to replace the 2 kitchen windows. The windows came in and installed with no problems....except. As they were leaving I notice there were no screens. They said they would order the screens. ONE MONTH later they call me to tell me my 2 screens are in are and they will come to install them. Gentleman comes and installs the screens. The only problem was the screen was about 2 inches too short. So they order 2 new screens. about 2 weeks ago they call and tell the screens are. The man comes, installs the screens and THEYT ARE STILL ABOUT 2" SHORT. I am going thru hell dealing with this. They said they will reorder the correct size and it will be shipped on JUNE 29. That's 3 months I can't open kitchen windows. I put a hold on payments and I have a feeling I'm going to end up in small claims court. DO NOT USE LOWES FOR ANYTHING. THEY ARE NOT HELPFUL AT ALL. read more

Always a positive experience at this location. Great selection & pick up of items are always a breeze. I go back & forth between Lowe's & Home Depot depending on pricing of things. I'm always satisfied with my purchases. Customer service is just regular though nothing above what you'd expect. read more

Lowe's Home Improvement - Hardware Stores Near Me - Medford, New York

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So I'm going to start this by saying I bought a refrigerator at Lowe's.com. I purchased a refrigerator on Nov. 11th. It arrived on the 22nd. I was home and outside when they arrived. THE DELIVERY MEN WERE AWESOME NO PROBLEMS. I saw them take the new refrigerator off the truck with no issues. They took my old one out again no issues. They brought in the new one. Upon setting it up the delivery driver and myself noticed a huge dent on the freezer door, and a crack on the inside of the freezer door. This is the week of Thanksgiving. We called Lowe's service to inform them. They said they can't send a replacement until Dec. 17th. Now here's the funny thing. The Freezer is what is damaged and everything is frozen solid. The fridge is all the way up and everything is warm, my food went bad. Thanksgiving was ruined. $943 I expect a refrigerator in working order. I also want my money back for lost groceries. Unacceptable customer service. When you spend a lot of money you expect good value. Now I'm stuck for another 16 days still without a refrigerator. You should be paying my Uber Eats bill. Obviously this refrigerator was dropped at the warehouse or wherever it came from. It was damaged by employees and then sent out to the customer. Disgraceful. read more

Lowe's Home Improvement - This is the damage to my freezer the dent. - Hardware Stores Near Me - Medford, New York

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As a Contractor, I will never use Lowe's again for deliveries. Stores are nice and well kept but 3rd party delivery services are atrocious. I can't tell you how much time and money why they have cost me. I thought the first time was just a mistake but this is a pattern with them they don't care to fix. All ANYONE in the whole system can tell you is 8am to 8Pm. When they do don't show up all they can tell you is to wait again for 8am- 8pm again. They have NO control or communication with their delivery service. They act like this giant corporation is at the mercy of some small local delivery guys who won't talk to them. Terrible. And when they do get there it's also bad. 3 separate attempts to deliver a washer. 1st guy said it wouldn't fit. 2nd guy said it fit and that the first guy just didn't want to do his job. Yes. That's what he said. Then they tried to deliver a washer that was kicked in on the side. Finally cancelled and called PC Richard. Today I'm paying my workers to look at their phones because Lowe's didn't show up yesterday and after 8pm, it was too late to book another job. They've cost me $800 already for $1600 worth of materials. Terrible. read more

I have been a loyal Shopper at Lowe's for many years, walked through those doors a few hundred times prior to being a Yelper. To this day every experience has been a positive one. Now that it's been a full year since I purchased my new appliances I feel it's an appropriate time to leave a review. My husband and I were greeted by salesman Gary. We found Gary to be polite, friendly, professional, knowledgeable and patient. We met with him on three occasions and not once did I feel like I was being a pest. Gary was beyond helpful and clearly an asset to Lowe's. Gary helped us get the best discount, informed us about a rebate from the electric company and told us how to obtain a $150.00 Lowe's Gift Card for purchasing several appliances. Everything went very smoothly and we are 100% pleased. And let me mention, free delivery and a Veterans discount! How cool is that! We recommend that you go to Lowe's to purchase your appliances and ask for Gary. read more

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You want to waste all of your time and have tons of stress and aggravation? Order items from Medford Lowes! The absolute worst. I ordered a shipment to be delivered weeks ago and after so many times calling this store, speaking to customer service and managers like Tiffany I was assured the delivery was on the truck and on it's way to me that day. And what happened by the end of the day? You guessed it! A no show, no call, no reschedule no nothing. Told over and over again a manager Jason was going to call me and it was on the way! This went on for A weeK! This store lies to it's customers by telling you over and over some BS Like "We're very sorry about the difficulties you encountered with your orders it's alway important to us to deliver our products quickly and seamlessly, ect" Lie Lie Lie. They are not looking into anything! DO NOT GO TO THIS STORE, You have better chances with the DEPOT! The "OWNER" will respond here with some more BS that should have been resolved 17 phone calls ago. It's just Lowe's no longer lying to me, they're now lying to you! I gave my large order to the Depot with no issues. I will spend my lost time sharing with all on social media how Medford Lowes does not care about losing money and customers! FACT: customer service is NOT their priority and will Not be part of their training or shared with the team! Otherwise I would not be writing this after months of similar reviews. This is not the first issue I had with this Lowe's but it is the last! Every customer service rep at this store gave me an attitude like the problems they are causing is my fault for making this purchase. And to the response from the "owners" lies below, my response to him/her is something that will violate the rules and get this post removed! read more

Very attentive customer service. Maybe not the product selection of home Depot but they are gaining ground fast.

I usually shop at Home Depot. Very happy with them. I have two homes and always need something done. Had my kitchen remodeled by them and after 15 years still looks amazing. Lowe's had a promotion in November and offered free measuring and free installation on certain carpets so I decided to head over there an get my project started. (I needed this done by January 1st and thought it would be ample time to get this project completed) I was so wrong. The installers took weeks to set up the measuring appointment. Once they came it took another week for them to contact me and have me go to Lowe's and pick out the carpet of my choice. There are stairs involved so I picked out one carpet for stairs and different carpet for my 400sq ft basement. The salesman at the store informed me that the carpet installers would have to return to my home an remeasure. What???? Isn't everything on their diagram. Another 2 weeks. Finally someone came. Remeasured. I instructed the gentleman where exactly I wanted the carpet. The installers came last week (January 27th) Far cry from November. I just had surgery and was convalescing. But I was going to be home for a while and didn't want to have to wait for another Saturday appointment. The installer showed me a one inch piece of carpet and asked if this was the right carpet. It was looking pretty close, hard to tell after my eye surgery but I trusted that it was the correct color and style. I was wrong. I had taken a sample from the store of both carpets so I matched up my work order with the sample and low and behold it was the wrong carpet!!! I went down to Lowes (Again) On Friday January 29th. I still have not heard from either the installer or the store. I am going to contact my credit card company to see if I can refused the charge and get some help Totally disgusted! Julie read more

Stopped in for curtain rods..selection was poor to say the least. I also made my way over to the garden section and wow, those poor indoor house plants haven't been watered in god knows how long. Half of them were wilted, dry, yellowing or altogether dead!! I couldn't believe it! Definitely skip the house plant section here and go to Home Depot, which is far superior in general. read more

Bob in charcoal grill department was rude. He kept ignoring us even though we wept trying to get his attention. We were unhappy with his behavior which definitely does not reflect Lowe's code of conduct. We decided against the purchase. Eventually we went to Home Depot to get the grill. read more

This store sucks! Went in there to purchase a shed...big purchase but no one cares since the employees are not commissioned. They gave us the run around and sent us back and forth back and forth. Employees are rude and nasty and cannot be bothered. They gave us the biggest attitude. One woman was standing there complaining to another employee about a customer who was standing right there and how he was keeping her after her shift was supposed to end. SO unprofessional. We went outside to the garden center and the employee told us to go elsewhere for the shed or to call the manufacturer directly! Ha! How does this place even stay in business??!! We purchased the shed from Home Depot instead. We returned a few weeks later looking at kitchen cabinets. An older man was sitting at a computer sketching out a job in the kitchen dept. He never even acknowledged us or asked if we needed any help. My husband said "Excuse me?" And he completely ignored him. We left and went to the East Patchogue store and there was no one even in the kitchen dept.! I seriously don't understand how Lowe's is in business. Worst customer service ever. read more

Horrible customer service and incapable of making a correct delivery. I placed an order for retaining wall caps and blocks. 83 out of 95 wall caps got delivered. I went to the store but was told a case needs to be opened. A week has passed and I have made two phone calls and I still have no answer about the caps I paid for. Additionally, I ordered 360 blocks of the same color and finish. I got 360 blocks but three different finishes. 145 were the wrong color and finish, 12 were the right color but wrong finish and the remaining are right. This company is hands down the worst I have ever dealt with and I am an optimum customer. Save yourself time and aggravation and go somewhere else anywhere else. read more

What a horrific experience trying to return items to this store! There is not a single manager available for an hour because they are "in a manager meeting". Therefore, the customer needs to wait an hour for them to be done or go home and come back?! What kind of customer experience is that? The items are "past 90 days in the system since they were ordered on the 11th of November, however, the items were not delivered until the 17th of December (proof of delivery date right in the app) so how can a customer be held accountable for 5 weeks that the product was not in their hands! How can a customer be sure that the next time they come back a manager will be available to assist? Extremely poor people management, shame on you! This Veteran thanks you Update, back day 2...again, not able to get someone to assist! Who is running this store? read more

In early December, I bought my wife an animated Santa as part of her Christmas gifts. The Santa is animated and supposedly plays music. When she opened it on Christmas and tried it, the unit would not play. Today I brought it back as a defective where I was told that they "DO NOT ACCEPT RETURNS FOR HOLIDAY ITEMS AFTER THE HOLIDAY". I wish this policy had been posted next to the items prior to my purchase. I would NOT have bought it as a gift had I know that. It wasn't terribly expensive but its the principle that counts. As usual, there is no problem taking my money!!!! Unfortunately for Lowes, I will now shop else places first. read more

Beware if you need to rent a truck here! I took a day off of work to rent a pickup truck at Lowe's to pick up some furniture. They refused to rent the truck to me because I wasn't purchasing anything from their store! Nowhere does it state this is mandatory on their website, nor did they mention this when I called ahead of time to ask if a truck was available. Don't bother going here. We went straight to Home Depot who rented us a truck in just minutes, with no purchase required. They will be getting our business from now on. read more

So, about 3 weeks ago my washer and dryer decided to pass away at the same time! So, off to lowes to drop a boat load of money on said washer/dryer...it will be delivered this coming Saturday. Awesome, no need to take the day off from work (which btw I just got back after 3 months). The automated phone call from XPO Delivery came the night before and said "delivery tomorrow between 8-1" Perfect, no need to change the early evening plans. So, comes "tomorrow" and get another automated call that the delivery will be today between 2-7. Ah, excuse me...didn't you tell me last night a different time?? Well after the hubs got on the phone with Lowes, we got it moved to between 11-3. Now 2 weeks later, the dishwasher springs broke and the door just drops to the floor. Off to Lowes again for a dishwasher. It will be in stock 7-10 days and they will call with the delivery information. 10 days later, they call, sorry, the dishwasher didn't come. Should be next Wednesday...Next Wednesday rolls around...still not in, next Wednesday...Next Wednesday (yesterday) Hubs get the phone call, still not in...Next Wednesday. B-U-T this is where it gets good...We get the automated call that they will be delivering the Dishwasher between 7am and 11am tomorrow. Hubs gets a text that the Dishwasher is out for delivery and they will call a 1/2 hour before they arrive. Take the day off, waiting...waiting...waiting...11:30 am rolls around still not here. Text hubs and tell him to send me the texts. He sends it to me and it says "out on truck for delivery today between 7 and 11. Will call 1/2 hour before arrival" Cool, I see a link to track the truck. I click on it and after scrolling down on this link I see it "CANCELLED" what?!? why?!? So I call the delivery company and after waiting on the phone for 45 minutes, I hang up. Call hubs, he says "let me go, just got a text" That was at 12:20pm and it was a phone call from Lowes saying the Dishwasher didn't come in,...Next Wednesday. Now, is this on Lowes or the Company that does the deliveries?? Anyway you look at it, they need a better system! In this day with Computers, there should be no reason that there is not better communication between Lowes and XPO Delivery. I blame both and so, I guess I will be taking another day off eventually!! Also all out there that purchase the warranty, beware. We bought ours, which begins the day the day but the appliance. However, going on 1 month of purchasing and not receiving the appliance is one month of the warranty. So, now, the warranty is good for 4 yrs 11 months. BS since we bought a 5 year warranty. read more

This is a racist company I had purchased some small plumbing materials, it didn't fit and I wanted to exchange and it was still in the original packaging and I had forgotten my receipt in my store, the amount was about $6. The customer service asked for ID, I showed them my valid passport (good for 10 years, that I do business with constantly). She didn't accept it and she gave me a dirty look when she saw it. I called customer service and they said we do not accept passports for any identification. I'm wondering how they do service for the 12 million immigrants in the US. Not all have a valid ID when returning. If you don't ask for ID when buying, you shouldn't ask for it during a return. read more

Thank you for a positively delightful shopping experience this evening. Lexi (or Alexis), in the outside garden area, is simply amazing. I showed up around the dinner hour on a Sunday. To be honest, I was dreading the purchase. While excited to scoop up a killer sale, I worried it would be onerous to purchase 500 small brick pavers. Having never purchased anything like that I was at a complete loss. (Should I bring a flat bed cart in? Boxes? No idea how I'd be able to save myself the $85 delivery fee.) The first person I asked was busy organizing. Lexi was called in once the size of my order was known. Despite being *very* busy doing end of day work tasks, Lexi made me feel like I was the only shopper in the store. Polite, eager and patient, Lexi quickly offered to grab a pallet from the stock area. Lexi provided clear instructions on how to make the purchase (by going to customer service) and how we'd figure out what my car could safely transport. In case anyone doesn't realize - bricks are heavy. VERY heavy. When I returned with my car I found Lexi efficiently (and by that I mean quickly) transferring bricks off a pallet. She was patiently sifting thru to ensure my bricks would be undamaged. I drive home. I unload. I return. Lexi is outside to greet me with a smile. It's almost 7:30pm on a Sunday. Pleasant as a clear day and happy to help me out. Dude, that's insanity. Thank you for everything. I ended making a further purchase (which I'll pick up tomorrow). Lexi asked if I knew how many bricks I'd be buying. Once I gave her a number she explained that the bricks would be pulled for me, wrapped and be waiting. That's incredible Lowes. Thank you. Lexi is very well spoken, knowledgeable and a joy to be around. read more

I went to the store today to get flooring. The employee was unable to work the machine to cut the vinyl flooring I needed. I went to customer service and they told me the Patchogue location had it. I went to Patchogue and they were out and said the team member should have called ahead of time. What a waste of my time, I'm extremely aggravated with my experience. read more

This place just gets keeps getting worse! I figured I would use their APP and order what I needed online and then go pick it up in the store so I can save time and not wander the isles looking for things when they don't have enough employees to help direct you anywhere. I know they have that special desk when you walk in for Online Pick Up. Well they don't use that anymore! The customer service area is now the online pick up area. So I had to wait on a long line of people returning things and whatever else customer service handles to get my order. This place is mismanaged. I'm sure when they started the online pick up idea, having a designated area for convenience with big blue signs, they didn't plan on some middle management idiot destroying the convenience aspect with ideas about what is more convenient for employee disbursement throughout the store. I'll try Home Depot now. read more

No staff, they run in slow motion. You want to know why big box stores are slowly disappearing and everyone's moving online? This is why

Lowe's. More like Low's. Sent to corporate: I bring a lot of business to Lowes and Home Depot by way of my customers paying for supplies and materials and all I needed today was a router so I can install hinges on 6 doors and hang them and be finished with a home remodel needing to be complete tomorrow. First I'm told the customer has to purchase it in person and can't give a card # over the phone. So I said we can no longer purchase and pick it up curbside? "It's not the same thing", she says. I said it is so the same thing. It's the exact same thing. So I have the customer call in, AGAIN. Sat there a half hour already having the confirmation # myself. Your lovely long-haired women, plural, at the desk decided to stall and "work" the order as the tool sits in the return cart behind them and me sitting on bags of fertilizer while they roam in circles doing nothing and no customers waiting except me. I told the customer to cancel the purchase and now I have to go to Home Depot after asking for a store manager, being told he's not in, and referred to the same click of hens at the desk, goons watching me in case I get out of hand having had to raise my voice after being lied to by these hens and told to leave. THIS is why people less controlled than I am go back and cause bigger scenes. All over a piece of crap 150 dollar purchase. Jeff Boyle read more

Ordered custom cabinets for kitchen. Paid to have them measure and install. Our instructions were we wanted the exact same configuration as existing. They came to measure. They didn't speak English so giving them clear instructions impossible. We spoke with our associate about our requirements. She said they understood. We ordered. $15,000 order. When time to order sink they told us it was too big. They said new cabinets were smaller. We said we told you we wanted same size. They basically said too bad you signed off on it. We said we can't read technical stuff we trusted. We emailed to get all the sizes to see if there were other issues. No response. We called the store 4 times it just rang. Emailed again nothing. We called corporate customer care they said call the store. We said we did 4 time no luck. They sent us to the installation center. They said call the store. So sorry we didn't go to Home Depot where we got are cabinets the first time. My advice is stay far away from this store. Finally corporate customer care said case opened they will contact within 24 hours. Still waiting. Calling them customer care is a joke and really insulting to customers. read more

I ordered my Shenandoah kitchen cabinets from Lowes over 4 months ago. At the time, the economy was coming back to normal, but some things were still on back order due to materials shortage. The ship date changed a few times. That was understood! So we waited and did not remove our existing cabinets until we knew for sure when the new cabinets were coming. I continuously checked on the cabinets by checking the account online and calling directly to Shenandoah. I was ensured that the cabinets would ship on December 6th. Long story short, got a call from their delivery people calling to confirm "delivery on December 10th" and wanted to "make sure someone would be home to receive the delivery." We were so excited that the cabinets were finally on their way. So, of course we cleared out the old cabinets to make way for the new ones. On December 7th, I received a call informing me that no shipment was coming. No one at Shenandoah knew why, except that their screens now said that delivery would be in January. We are now left with no kitchen through the holidays, with a slew of other complicated situations as a result. No one at Shenendoah will take responsibility for the mishap. We understand that there's materials delay due to COVID, but when buying $18,000 worth of cabinetry, you'd think they would know for sure whether or not the product is ready to ship before confirming shipment. We never would have removed the existing cabinets had we not been told the new ones were on their way. Now, we're spending a ton of money eating out everyday (the whole family, plus relatives who are over for the holidays), since we have no kitchen and are unable to cook. We asked for a discount to help offset the cost of all the unnecessary food expenses, Shenandoah offered us $0 (yes, zero dollars), as per Medford Lowes assistant manager, Jeff. This was after being given the run-around by Lowes (following several phone calls and 4 store visits asking for their intervention). Is is possible to give a review of less than one star, because that's what they deserve. read more

Lowe's has the worst delivery team. I ordered 40 sheets of sheet rock for delivery. It came on time. When I spoke to the delivery man, he paid me no attention. Then he proceeded to bring the material in my yard without says a word. Then he said most arrogantly, "I speak English". Then he wanted me to give him permission to proceed, even though it would damage the material. I had to tell him several times "No". Then I noticed the material was already damaged. I told him to take it back. Then I went to the store. The lady in charge of delivery's was there. She spoke to me like I was stupid, literally acted like she was there and I was crazy. Saying the driver refused to do the job because it would damage the material and that the sheet rock wasn't damaged on delivery. Then I showed her a picture. The manager came and said he inspected the material and it was fine, until he found out I had a picture. The staff are liars, if you choose to use them have your camera handy. read more

Lowe's Home Improvement - The first delivery was brought unwrapped - Hardware Stores Near Me - Medford, New York

The requirements to get a job at Lowes are as follows. 1- Be Lazy 2- Be Rude 3- Give Attitude 4- Hate your life 5- Be sure to have a cell phone so while working you won't miss a text or phone call about what bar you will be attending that night and ignore the customer. 6- when you see a customer approaching from the corner of your eye be sure to walk away and hide. 7- No nothing about your department 8- If you smoke be sure to tell customer I'll be wright back I need to take a few drags from a cigarette cause your stressed. If you meet these requirements then you have a job at Lowes. Welcome to the team of ASSWIPES read more

Re Troy Bilt 25cc 2cycle trimmer how annoying! I have purchased many items from this lowe's for my farm. 6 months ago, I purchased this weed wacker, which we used a total of 3 times before it crapped out a couple of months ago. I finally found time to bring it back today, and was told that there was absolutely nothing they could do for me, not even store credit, since more than 30 days elapsed since purchased. now, I get that it's been more than 6 months, so ok, no dice, but 30 days? that's insane! especially for not even store credit. I have to admit that if I had purchased it like, 35 days ago and was sent away with my broken weed wacker and no refund, they'd be hearing from me with something more intense than a bad rating on YELP. Sorry Lowe's, I'll be buying my equipment somewhere else from now on! Too bad these big box stores have put so many family owned businesses out of business, because at those places you can get good service and advice! GR! PS, I did have my original receipt. :^( read more

My sister has had nothing but problems with Loews & Kraftmaid& their cabinets. She has called both Loews & Kraftmaid re: cabinets that were damaged twice after delivery. They said she would have to pay extra for more cabinets, too She had her kitchen redone by them costing over $150,000. What a mess. The cabinets were uneven( looked worked) some were damaged. I would NEVER use Lowe's for anything&Kraftmaid for cabinets Also, charging customers for their booboos! They should be ashamed. I'm also reporting them to Better Business Bureau. They should of sued. This makeover started in May & is still not finished. They tell her all sorts of stories & blame each other( Lowe's & Kraftmaid) read more

Went to purchase a garage door special order and have lowes install no one on duty to help wtf there lost goin to homedepot

Service was reasonably quick, though I don't think they have enough employees for all the customers.

I was in the store today at 11am pass by the guys putting up lights on shelf : Three yough men two had mask but not on So I asked them why they didn't haven't them on they put on then took then off as we pass bye ,! I don't think this guys know how serious this Co -19 is ! I love this store but We won't be shopping here no more , ! When we got home we called manager as we did try to speak to him in store they called him with no answer I also call 1704 Corp couldn't get through read more

I have been coming here for years and I have never had a problem with this place. I usually don't need help but there are times where I do and it is tough to find someone to help me. I went here today to go get a few items and wound up leaving with a lot more than I intended to go there and get. I was very happy though there was a 10 percent discount. happy fathers day. I don't know what all the negative reviews are about this place top notch sometimes it is tough to find someone but get some personality go up to someone talk to them they'll help you. read more

Lowe's Home Improvement - Hardware Stores Near Me - Medford, New York

We purchased wooden fences and left some fences for Lowe's to hold !!! A month later we went back to pick up the rest of the fence! WHICH had been paid for! Only to get there and find that they sold it!!! And had no more left to replace our already paid for fences!! Beware when purchasing anything and leaving some behind to pick up on later date! I think Lowe's employees or the manager needs to get better education on Saleman ship and professionalism! Poor poor salesman ship! We should have at least gotten a call that they were taking our fences! read more

They don't answer their phone. I have called at least 15 times and on different days in the last month. I have let it ring until it kicks me back to the menu, called back again and followed the prompts until I am kicked back to the menu again. I have tried different departments in a vain attempt to talk to someone. I have never yet talked to anyone in this store on the phone. Oh and the reason I am calling now is that I put in an online order for a periscope dryer vent and the piece they gave me is only one half of the the hardware. Yes, it was stupid of me to not look closer but I assumed they would not only bring out half the periscope vent. You may be wondering, if you got curbside pick up you must have called and had someone answer to bring out your order. Oh, if only. I was actually sitting in the car listening to the phone ring for 4 minutes and about to go in when an employee already in the parking lot saw I was in a pic up slot and came to my window. I think I will avoid this place in the future... read more

Just bought a home & went shopping for soil. Asked Johnny in the lawn & garden dept. about different types of soils & he was extremely helpful & taught us a lot! We're thankful that we went to him for help. read more

I have bought a few small things here and there over the years. I mostly use them to rent a carpet cleaner. I find the prices to be ridiculously high here. When I can find the same product at Walmart for $40 cheaper, Lowes is obviously way overpriced. I can even find the same products on amazon for a lot lower. The 3 stars is for the employees. I have never had a problem with anyone who works here and they are always polite and helpful. read more

This store is nothing but rude people working in every department. I bought a washing machine and got a lemon. Lowes is blaming Samsung and Samsung is blaming Lowes. Took me over 6 months to convince them to refund my money. The guy in the appliance department was so rude throughout the whole process and they are acting like it's my fault I bought a lemon. Then when I wanted to special order a light fixture the manager in the lighting department told me the light fixture I wanted didn't exist. When I showed him it was on their web sight and that it did In fact exist he then told me to go home and order it online. When I spoke to the store manager he basically told me there was nothing that can be done about these guys and their rudeness because they were managers too. So basically because these guys can't be fired they can do what ever the heck they want. I'm done shopping here.! read more

I have had 2 terrible experiences with this store....... both times promised calls never returned.... one involved a 2000 dollar rug where I made multiple calls with no satisfaction till I called corporate... other a fifty dollar inline item which they never addressed..... not a Home Depot advocate but always had good customer satisfaction with issues read more

They were super helpful and Scott was great, the whole crew was really nice I am so happy we have a Lowes so close to us!