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    Lowe's Home Improvement

    1.9 (58 reviews)
    ModerateHardware Stores
    Open 6:00 am - 10:00 pm
    Updated 1 month ago

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    This is the damage to my freezer the dent.
    Kevin M.

    So I'm going to start this by saying I bought a refrigerator at Lowe's.com. I purchased a refrigerator on Nov. 11th. It arrived on the 22nd. I was home and outside when they arrived. THE DELIVERY MEN WERE AWESOME NO PROBLEMS. I saw them take the new refrigerator off the truck with no issues. They took my old one out again no issues. They brought in the new one. Upon setting it up the delivery driver and myself noticed a huge dent on the freezer door, and a crack on the inside of the freezer door. This is the week of Thanksgiving. We called Lowe's service to inform them. They said they can't send a replacement until Dec. 17th. Now here's the funny thing. The Freezer is what is damaged and everything is frozen solid. The fridge is all the way up and everything is warm, my food went bad. Thanksgiving was ruined. $943 I expect a refrigerator in working order. I also want my money back for lost groceries. Unacceptable customer service. When you spend a lot of money you expect good value. Now I'm stuck for another 16 days still without a refrigerator. You should be paying my Uber Eats bill. Obviously this refrigerator was dropped at the warehouse or wherever it came from. It was damaged by employees and then sent out to the customer. Disgraceful.

    LG and Whirlpool.  Love my new appliances!compliments my kitchen well.

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    6 years ago

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    2 years ago

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    3 years ago

    Very attentive customer service. Maybe not the product selection of home Depot but they are gaining ground fast.

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    5 years ago

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    7 years ago

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    4 years ago

    No staff, they run in slow motion. You want to know why big box stores are slowly disappearing and everyone's moving online? This is why

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    4 years ago

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    7 years ago

    Went to purchase a garage door special order and have lowes install no one on duty to help wtf there lost goin to homedepot

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    10 years ago

    Service was reasonably quick, though I don't think they have enough employees for all the customers.

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    6 years ago

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    7 years ago

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    9 years ago

    They were super helpful and Scott was great, the whole crew was really nice I am so happy we have a Lowes so close to us!

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    Initially, a cheerful guy called me up to supplement my 'Order Ready' e-mail (something I'd normally be frustrated by, but this dude was fuh-riendly

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    Costello's Ace Hardware Of Nesconset

    Costello's Ace Hardware Of Nesconset

    2.8
    (20 reviews)
    7.8 mi
    $$$

    I had a mixed experience at Costello's Ace Hardware in Nesconset…read more The woman at the paint counter was excellent. The store was busy, she was helping multiple people at once, and she still provided great service to me while also taking care of the gentleman waiting for his paint. She handled the situation professionally and was very helpful. The checkout experience was very different. I went to purchase lawn seed that had a yellow sale tag, and the tag also indicated Ace members would receive an additional $1 off. Based on that, I expected it to be a good deal. There were two people behind the counter. One person was helping another customer, and the other man behind the counter yelled "next customer," which felt unnecessary given the small size of the store. Maybe he was having a bad day, but the interaction felt dismissive from the start. When I approached, he asked if I was an Ace member, I entered my phone number, and he proceeded to charge me $11 over the sale price. I pointed out the yellow sale tag on the shelf, and he rudely pointed out that it was last week's sale, which could be seen by the 4/28 date in tiny print. Today is 4/29, so I understand the sale had ended, but the sale tags were still up. Honestly, I did not notice the small date, and I relied on the sale sign that was still posted. He did not honor the sale price and seemed annoyed that I even asked about it. I always thought Ace was more customer friendly, but this experience was disappointing. A simple acknowledgment, explanation, or courtesy adjustment would have made a big difference. Based on this interaction, I guess I will have to shop elsewhere.

    STOP HIRING YOUNG PEOPLE THAT DONT KNOW WHAT THEY'RE DOING. I'm 26 and honestly I never leave…read morereviews, but I have to. Young people should absolutely not be working here and neither should people who have absolutely no experience or knowledge on the products sold here. I came in here today and asked for help with a few projects I have at home. A young man helped me and he was nice but kept rushing through helping me and also didn't seem to know what to look for to actually help me find what I needed, he just pretended he knew what he was doing. He also didn't help me find specific things I needed by assisting me to the correct part of the aisles. He rushed me when I was paying as well so much that when I got home and looked in my bag ready to start my projects he didn't pack half of the things I bought. On top of that, he gave me the wrong screws. I WANT MY MONEY BACK.

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    Costello's Ace Hardware Of Nesconset

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    Lowe's Home Improvement - hardware - Updated June 2026

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