I bought a dishwasher less than 1 year ago and the seals broke. It is still under warranty so Loews sent someone to repair it. He said he had to get a part... It has been 3 weeks and we are still waiting, no one called to advise us, finally he says tomorrow, we shall see Also ordered carpeting, a date was set to have it installed with the provision furniture was to be moved and we paid for that. The installer called the day of installation and said he had no one to help him move the furniture. Cancelled carpet and got my money back. Not happy with Loews contractors and will not use Loews again, if I can help it. read more

Decent enough selection, typical of your average lowes. However rude staff. Was pretty new to the store, didnt know the layout. Approached an employee in flooring, she wouldnt even stop the conf call to tell me where the facilities were. Which would've taken all of 3 secs. I tried to get her attention, she didn't say anything just pointed at the phone. Very rude and unprofessional. If it wasn't for lack of choice I'd never go back. read more

Ordered gas grill in store Fri 3-26. Given delivery date of Mon between 7-11am. Was told I would be notified if any change. Credit card was charged at that time. Rcvd confirmation call on Sun. Mon morning tracked my delivery and it showed I was second delivery.Waited til 1230 and contacted Lowe's National # and they called Sonora store who said the item was never assembled on Sun so it couldn't be delivered. I asked the National Representative how I could cancel my order and was told she would contact Sonora store & management would get back to me . 540pm and still no call read more

Attempted to purchase new kitchen counters and sinks from the Sonora Lowes. 7,000.00 order, what a disaster from the start, the enoloyee that worked that department took our order and appeared to know about 50% of her job, we were concerned when we left the store! A day later the women that works in the department, reported to us that the Store was having problems with the incompetent installer. In addition the quartz counter that we chose was suddenly discontinued over night and we now had to choose something else. The employee had an a experienced co worker in the department but he would hide when he realized his partner needed assistance. We have since Cancelled our entire order, far too much confusion and headache. Best advice, Shop somewhere else and save your self alot of B.S . You will sleep better!!! read more

Thus store is amazing!! It's exactly what the town needed. I wished they had it when I lived up here. I was getting tired of the rude slow service at OSH, and the higher prices at Andy's hardware next door. The store is brand new, & still has that glossy new store shine and smell. It is laid out very well & stocks the same variety of items you can expect in larger stores. I found the staff very helpful and knowledgeable in the DIY areas. check out was a little slow, but overall this store is better than anything else in the county. read more

They don't require masks was there today more people without masks than with them. Will no go back

Store opened 12-27-2010. Grand Opening 12-30-2010. I liked the availability of Redwood Tree's. Store was super clean and I like the fact that for many home improvements no more runs to the central valley. This store will attract many of our neighbors from surrounding counties. Lowes has also supported the local habitat for humanity project. read more

So on October 5th, I paid $2000 in the store for some merchandise that was not in stock. My delivery date was supposed to be the first week of November. They called me and said they were pushing out my delivery to the 19th and 20th. Okay fine. They notify me at 10:00am on the 20th that my load is 49 minutes out. I had driven146 miles to receive the load and it's a no-show. I called the store at 1:00 and they tell me that the load is on the flatbed and they will deliver it to me later that afternoon. By 5:15 pm still no show. I call the store and was told that They hadn't even received my merchandise from the vendor. So, how is it that my merchandise is on the flatbed truck yet it hasn't been received from their vendor. Somebody is lying... Lowe's corporate will be getting a call and email from me. Bad business practice. read more

Worst customer service! Nobody greets you or asks if you need assistance! I've been here on several occasions and only because I have to. I bought a cabin up here and it needs lots of improvement ... I would rather bring a car load of supplies with me from the Bay Area than shop here! Lowes you really need to shape up! read more

Ive been in this store for years, I even worked there 7 years ago as a matter of fact but the service has gone horribly wrong. Went in this evening to get a product that says online is there. Its back ordered and the website hasn't caught up. It happens, factory buy back. It is what it is but the way it was handled was disgusting. "melissa" in flooring was out of her way rude, downright obnoxious actually to not only myself and young son but to an elderly couple that made the mistake to get in big melissa's path and actually ask a question. Maybe if I had a sandwich for her she wouldn't have wanted to bite everyones head off. I would expect management to do something but we are seeing that Lowes wont do anything with employees who insult people. Trust me, there are good people there but if you see big melissa run out of the store to your car and drive to home depot!! I would mention that dealing with her was the worst experience Ive had to endure in years but I know somewhere there is a person who actually has to know her, or God forbid marry her. I feel for him. Spend your money at home depot. read more

I'm torn on Lowes... It's one of those place to go when you need something off the wall and don't want to wait for Amazon to ship it out. It's convenient but it's also pushed out other small towns businesses that everyone was afraid of when they built in Sonora. They have a pretty diverse selection of things but not always available. Their app drives me crazy.... I will use it to find the location of something in the store instead of searching out an employee but most of the time it isn't where it is said to be defeating the point of the app. 3 stars = meh read more

Worst service here yet..... can't find anyone to help and when I did they can't help. Not because they are unable but because they don't want to. Taking my business elsewhere and so should you!!! read more

Beginning to love the online order/ In store pick up process .. If you haven't done it yet , try it .. It takes the hassle out of searching for things .. John and Lindsay are awesome .. They keep you updated and are always so personable when picking up your order . read more

I was really nervous about ordering my new refrigerator from Lowe's after reading the review about the delivery. Also, a friend of ours had a bad experience with Lowe's appliance delivery. So I really wanted to leave a review because we had a GREAT experience with the delivery team that delivered my refrigerator last Sunday. Yes, SUNDAY. We had planned to order from Sears after hearing about delivery problems from Lowe's, but they wouldn't deliver on the weekend and we didn't want to take off from work. Also, their price was higher and they wouldn't price match. So we ordered from Lowe's. Mike and Jonathan called us Sunday morning to tell us when they would be delivering the fridge, just as Lowe's had said they would. They said the would be there between 10-12, but said it would probably be around 10:30. They got there at 10:45. They measured the front door and the area the fridge was going in to make sure it would fit. They removed the front door and were very careful about their handling of it. They removed the old fridge, and then brought in the new fridge. They got the whole thing set up, including the icemaker, in less than an hour. Mike was also nice enough to note that my old fridge had an egg holder in it, and suggested that I keep it, since my new one didn't have one. They made sure the doors opened without bumping the walls, and carefully leveled the fridge. I know that other people have had problems with appliance delivery from this store - make sure you ask for Mike and Jonathan! They were GREAT. read more

Recently went back to Lowes to purchase a dishwasher. The service was good and we received the dishwasher in a timely manner. The contractor that installed it however was a different story, believe they were called progressive logistics out of Ceres. The dishwasher was not installed correctly and not even screwed in. Norma and Jo were our saving grace and got a great contractor out here immediately to re install the dishwasher, James Brown Construction. JB Construction did a great job and Norma and Jo went above and beyond to make sure we were happy. I will use Lowes again if only because of the quality customer service we recieved from those girls in installations.....Thank you Jo and Norma. read more

This particular Lowe's has gone downhill in a hurry. This morning I was checking out and one of my items did not have a sales tag on it. So the cashier called back to get a price. Phone in the department rang rang and rang. No answer. The cashier tells me, "I can't ring you up because there is no price tag on this item and nobody is answering the phone back there." So, I leave my other items at the cashier and run to the back of the store to get one with a price tag. While getting the price for the item, I notice no less than 7 Lowe's employees just standing around talking, phones ringing away. I asked them, "Shouldn't you be answering that phone?", to which they replied, "That's not my job!" Then all 7 of them started laughing. When I returned to the register, the cashier saw me coming and went ahead and took the next customer telling me to wait while he checked the person out. I asked to speak to the manager on duty and was told they were too busy to come to the floor. I will definitely NOT be giving this Lowe's any more of my business, if I can help it. It's a shame that the store management doesn't appear to care about it's customers and that employees are not trained in customer service. read more

I waited for help in flooring for 20 minutes then was told the item I needed was in gardening. Two employees then guided me to two different location and they don't have the artificial turf. Terrible customer service. read more

You would think that with a store as big as Lowes, and with as many employees as they have, somebody there would know how to answer the telephone. All they really need to do is when the phone rings~ answer it. How hard can that be? read more

Zero Stars. Wish I had read the reviews before ordering my Front Door from them in Sept. Was supposed to be ready for pickup mid-Nov. Wasn't able to get anyone on the phone. Went into the store and was able to get someone to look up the order, but it didnt have an update. Rep said she'd call me with an update. No call. Over the next several months I'd have to go in and get an update. Then March '21 go in and find rep and ask if he could check status and he slams his personal cell phone down and asks for phone number in rude voice. Friend that was with me noticed too. Ended up getting a refund. Guess they're making so much money that they dont care about losing a $4k sale. I will never order anything from that Lowe's again. Oh, and it has a reputation with other Lowe's locations as being poor at service as well. To the store manager... Contact me as I've not been able to reach you. I bet that door was received at your store but wasn't marked as such in the computer and is just sitting in the back. Good luck selling that custom door. read more

Both of these "men" stood here and watched My husband load up almost a pallet of 80lb concrete bags in our truck by hand. Never not once asked if he needed any help. Just stood there the whole time. I sure hope Lowe's isn't paying those guys very much. I gave hem two stars because they had the concrete. Should have went to Hurst Ranch yesterday I guess. read more

Lowe's Home Improvement - Hardware Stores Near Me - Sonora, California

I suggest not using Lowe's for any of their subcontracted work. They refuse to back those subcontractors work and the subcontractors are suspect. Recent countertops install needed some fine tuning. Subcontractor finally came to "fix" the situation and advised unable to do because we signed off on the project when in fact Lowe's signed off after we had advised both Lowe's and subcontractor that we were not satisfied with the results at the time of the install. Thank you Lowe's! read more

Posted a review about a year ago regarding abysmal phone service at Lowes, Sonora CA. Not much has changed since. I just spent 45 minutes, 9 call attempts, on the phone attempting to speak with rep from windows/doors. Most times no one even picks up at main switchboard. If they do, there is no follow up when department does not answer, phone just hangs up. When requesting a manager, they don't pick up either. I have seldom run into customer service that is so lacking. It seems with Lowes, "the customer is never correct". Do yourself a favor, save frustration and shop somewhere else. Lowes in Sonora does not deserve your business, its always all about them, never about you, the customer. If I could give "0" stars, I would! read more

We replaced 4,000 sq ft of flooring in September 2020. When the materials were delivered, the delivery crew gouged the frame of the front door and damaged the weather strip underneath the door. (The installers also missed installing a transition piece.) They assured me that they would return to fix the damage. I've called the store and their complaint line numerous times, holding for an hour or more to get through. I get a lot of sympathy and assurances that somebody will call within 24 hours, and here we are, seven months later. I have several other home projects, which I will take elsewhere. If I could give a minus number, I would. read more

I'm giving Lowe's five stars for two reasons. First they are not only service dog friendly, they are all dog friendly. My wife and I saw the sign that said that and we were impressed. When we went inside we saw at least 6 dogs. The second reason is that they give Veterans a 10% discount. read more

This place is a nightmare to order something through, especially if it has to be installed. They do not follow up with customers. You have to do your own follow up with them but be careful, you will get the blame because customer service is non existent. Most of the installation they farm out to some local yocals whose service is iffy at best about 50% of the time. You really can't be selective about the quality of the installer because Lowe's doesn't do any quality check on their installers. It allows them to pass the buck when installation problems occur. From now on I will go with local businesses. It will be more expensive but I would rather have it done right . Lowe's really needs to get its act together! No wonder they have to lay off a ton of people!!!! read more

I've been lied to 5 times regarding the date a stacking kit would arrive, not to mention the number of times I've been disconnected. I've been given a new date every time I called to check the status. Unbelievable read more

I pulled up in my motorcycle to try the curbside pick up for the order I placed the night before. I called the number and it kept ringing and it kept transferring me back to the main menu and I had to keep pressing 2 to get to curbside pick up again. I had to contour doing this and this probably 15 times and it took over 10 minutes for someone to finally answer. And the reason for that is I caught an employee outside and asked her for some help. She kept repeating that I can just go inside to customer service and pick up my order. I explained that I had my helmet and backpack motorcycle and I wanted somebody to bring it out to me since I was using curbside pick up. I asked if she could to go find a person who supposed to come out and do curbside pick up., which she reluctantly did. Why have eight curbside pick up parking spots if nobody manning the phone?? Very disappointed. read more

I have purchased a Dryer twice online and been billed both times but as of now I have not received a dryer. The latest no show was this morning, with yesterday being the first time they didn't show up after receiving confirmation both times from the delivery company that it would be delivered. I am wondering how Lowes can keep selling something they can't or won't deliver. Each time they bill me at the time I order the Dryer, and I have no idea what I should do now. read more

Horrible service. Went to get an item the website said they had in stock. It wasn't on the shelf but they said it was in back and they would call me when they had it out on the shelf. NO phone call. Wedsite said they had it so I purchased it along with other items thinking they would email me when they had it pulled. Next I get an email saying my order is ready to pick up but the item I originally wanted is out of stock. So now I want to cancel the order since it's not worth a trip over if they don't have everything I want. Good luck with that! No one will answer the phone. There's no way to cancel the order online. This place is hopelessly out of touch with the needs of their customers. I'll go anywhere but here ever. read more

I came here looking for a battery and a universal gate opener The Lowe's website stated they were available in the store Took forever to find help was ignored several times Finally found an associate Asked if they had universal gate openers his response I don't think so Didn't look didn't try to help his tag didn't have a name other then B Do not go to Lowe's if you have a question or need help Horrible staff read more

This Lowes has to have the worst customer service ever. No one could help me and when I asked I was treated like crap.

Bought 5 gallons of paint last week and got ready to paint. Found the bucket had not been shaken and the tint was just sitting on the top of the 5 gallon bucket. Called the store and they said that it had to be shaken on the machine. I drive all the way back to the store from Copper and was told I should have just stirred it and the lady tossed some oversize paint stirrers on the counter. 2.5 hours and 60 miles later, the place is a joke. When you can find someone to help you, this is what you can expect. Never again ! Kevin B read more

If I could get a negative star review to Lowe's Sonora I would. If you are just walking in an walking out with something it is fine. Go for it. But if you are wanting something installed save yourself ALOT of grief and go somewhere else. It is the biggest cluster F&*k I have ever seen. Plus they charge you for product and installation when you place the order. If the product does not come in or they cannot perform the installation it takes an act of God to get it credited from your account. Especially carpet and tile. Just don't do it. You've been warned....... read more

Rick in the Floor Dept. Is EXCELLENT.. but if you need lumber or heavy stuff the Employees will not help you load it like the Home Depo.. I mean I had a Pallet of 2 x 4's and OSB and the workers were doing anything not to make eye contact as I loaded it myself.. even seen them looking for cigarett butt's on the ground to pickup instead of lending a hand read more

My husband and I have spent an hour looking at counters to replace in out home and not one person has even said hello much less can we help you!!! My son in law needed to buy more lumber for his home and they said ok if you can pick it up our delivery truck is broken!! Seriously worst service I have ever had anywhere. read more

If you need a weed mower don't go to Lowes. You can special order it but otherwise you won't get one here.

This review is for appliance delivery guys Joselito and Mike - they were "super hero" problem solvers who quickly figured out the best way to maneuver our new refrigerator into a tricky space... At first glance, the task seemed impossible as the space between the counters was too narrow, but they did not give up and figured out a plan to make it work. Great customer service, much thanks! read more

We ordered plantation shutters. We choose Lowes over Danmer and a local company because Lowes were confident they could beat the installation date 2-3 weeks earlier than the other vendors (and were more affordable). So, we chose Lowes because timing was critical (installation before guests visiting and new baby coming). We're now still awaiting install, 3 weeks+ after the window they gave us. It may be worth the 10-20% premium to go with an independent installer, who has direct contact with the suppliers and knows a product well (unlike big box stores like Lowes). read more

If you need carpet and carpet installation I would suggest you look elsewhere! They Do Not stand behind there work! Worst installation I have every seen! There installers DEFIANTLY do not know how to STRETCH carpet! In less than 2 years after installation carpet looks like a throw down RUG! Carpet shows wrinkles from being to loose! Padding underneath shows joints where it was placed together! When lowes was address about poor carpet installation there response was, We have the best warranty on the market 1yr installation warranty! They for got to mention that at the time of purchase all they mention is the Carpet warranty Not that the installation warranty is less than the carpet! The carpet that I removed was in better shape than the one I have now and it was in for 30 years! So disappointed in lowes! As a long time customer spending large amounts of dollars With not only my personal homes but my business ,I have looked at spending my money elsewhere! Support you local businesses ! You will get better quality of work from them verses the larger company's read more

I like the store and people that work here. Everyone is very helpful. The store is also stocked pretty well. I have noticed that they do not have as much items as other locations. It must just be the area. read more