Elite responded very quickly and timely. Within hours of reaching out to Elite my appliance was…read morefixed (electric dryer). The quality of work was excellent and they did a great job of cleaning up after fixing our dryer

its been a few months since this company came out diagnosed, ordered repair parts, and ultimately…read morefix a defective refrigerator. totally satisfied with the service and promptness. Half the battle is having someone actually come out on a service call or follow thru with communications. You cannot go wrong. Highly recommen.

I contacted JM Appliance Service for a problem with a refrigerator…read morenot cooling to proper temperature. Jamie came to my home within 3 hours, diagnosed the issue, ordered the part, and set up a date/time to return to finish the repair. JM Appliance Service is, without a doubt, the best appliance service in the Worcester and surrounding Towns area. Professional, knowledgeable, timely, responsive, reasonable rates - I could go on and on but you get the idea. HIGHLY recommended and I will not hesitate to use and recommend JM Appliance Services again for any appliance Service or Maintenance. Give them a call, you won't be disappointed!

Jim is the best appliance repair man. He can do it all. I…read morefinally got rid of old appliance and bought the machine he recommended.

Kubota and Ahearn is a great combination! Reliability and service in the same place. Love their…read morewebsite

Be super careful with this company. I got scammed by JUSTIN ADAMS ( Sales Manager apparently )…read morescrewed me over on a SY500 excavator. Don't believe him a single word. There will never be enough words to explain how dishonest he was unfortunately... Very sad...

I drive almost 2 hours to go to this store...I was not disappointed, They were organized, timely…read morewith service and kind. All three of those things go a long way for me....Any problems with my Dyson in the future will be taken there. Thanks so much!

I would give this place 100 stars if I could…read more My 18 year old vacuum died recently and I was practically heartbroken. The idea of buying a new one that might only last a few years filled me with absolute dread. So many products made these days are absolute garbage. I remembered The Vac Store where I'd bought a Miele in the 90s that also lasted forever. I walked in and talked with Tony who was marvelous. He was friendly and helpful and did not pressure me in any way. (He had also helped me troubleshoot on the phone earlier that day and commiserated with me on my old vac not being fixable.) I don't have the kind of income I used to have but I ended up walking out with a new Sebo E mostly because the company offers such a great warranty. With registration Tony explained that I'd get a ten year warranty (7 for labor). Wow I thought, any company that offers that kind of warranty must be making a solid product. I'm very cranky these days about how rare customer service is and how poorly things are made. It was really nice to not feel cranky for a change.

I have used this company for over 20yrs They are excellent…read morein every way - honest about repair or replace, prompt and reliable Highly recommend

The belief system of company forbids technician mask wearing and prides itself on going to nursing…read morehomes unmasked despite risks of spreading disease (flu and COVID) to residents. This company refuses to send a masked tech to my home prior to major surgery despite clear medical justification for protection. They may be technically good but they do not respect human life nor respect clients with greater medical knowledge. This in the midst of a super flu outbreak that has yet to peak, sent thousands to inpatient hospital beds and has killed thousands of Americans. Sad.

Bob is a tremendous individual who truly enjoys helping people. I had never met him, but because of…read morehis great reviews I contacted him. We have 2 young children and had a bit of an emergency with a refrigerator that would not cool . Bob without hesitation (even knowing he would not get paid for the repair) went out of his way to get us in touch with the manufacturer who could help with our problem. He did this without asking for ANYTHING or receiving anything except the details of the problem. I'm not sure who you're using now to repair your appliances, but if it's not Bob, you have the wrong person!

Bob was very responsive to my concern fit my washer. He drove to my home and spent time with us…read more Very informative and showed us how to fix our washer. I will definitely contact him again when I need appliance repair. Thank you.

Just a few weeks back our washing machine was failing to eject water in the spin cycle leaving…read moreclothes too damp to put in the dryer. So we called B &B who have been providing us with excellent service for nearly 15 years (and we're up in the hills). The best part of working with Bob is his ability to communicate clearly. When something goes sideways we troubleshoot it over the phone. On our end, all we have to do is give Bob the correct model and serial number for the machine in question and he'll tell us straight up front if the machine is too old to be repaired, or if there's a problem getting parts due to supply chain issues etc. Once the parts come in, Bob and Bob arrive promptly at the scheduled time, and with seemingly minimalist precision install the part(s), check equipment performance and were good to go. Good service, fair pricing and reliability; we can't ask for more than that! Peg & Gerry C

We were scammed by B&B Appliance. We called them to view our fridge which had been collecting…read morecondensation over the course of several months. When they arrived, they quickly opened the fridge doors, saw the condensation, and without any further evaluation or listening to my description of how long the condensation had been an issue, told me that I hadn't been closing the fridge doors fully, and it was my fault. I have had this fridge for 12 years and have not had this problem, yet they insisted that I was wrong and just wasn't closing the doors properly. After they left, I wiped down all the condensation and left the fridge securely closed for 15 hours and guess what-- when I opened it the next morning, all the condensation was back. To add to the situation, both repairmen kept insisting I was too anxious, and one even gave me an unsolicited hug. To say I was shocked is an understatement. They were pushy for their $140 service fee, and my husband and I paid them cash but immediately regretted it. Since then we had a real repairman come by who diagnosed the problem after quite a bit of investigation. I have called them several times and left messages, but my calls have never been returned. I have requested my money back, also no response. I would avoid them completely.

I would shop around before ever returning to Quimby's. The appliances I purchased were the same as…read moreI could have gotten anywhere else. At least one major appliance cost more than it's "big chain" competition, but I try to do business with smaller shops like Quimby's. The appliances so far are mostly satisfactory. When I had a problem with one, however, the owner did not follow up when requested and instead I was treated very poorly over a simple misunderstanding related to delivery. I do not deserve to be spoken to so rudely and disrespectfully for any reason - especially at these prices.

We live in the age of convenience. But, if you do not know how to fix it, you should pay for it…read more But the emergency fund is not always available, when you have experienced this kind of emergency, you need help from someone who knows better. I had two experiences which Whirlpool washer I purchased four years ago, First one is about the door lock, error code was E01 F03, I looked after the solution by googling and YouTube. That thing was not easy when you encounter first time, I called them the service, Bob came in same day, he fixed for me, I paid because, the time was just passed the warranty period. The second time was happened just couple of days ago. This time was not the door issue but about the drain pump which is not working. I called them, and they scheduled me next day, then they ordered the pump and fixed the next day, it costs me about two hundreds which include the cost of service and the pump. I called the other service center for the repair, when I was waiting. They said, they will charge me $99.00 even though there is no repair. Maybe, I try to show that what is the better option to choose when you have similar occasion. I suggest their Good service and better timing. Thanks Bob.