I love being a Norwalk Self Storage customer. The service is top notch and the facility is well…read moremaintained. It is a popular place for all your storage needs. I recommend Norwalk Self Storage very highly.

This place is very nice and well kept! I had a recent storage unit in Hawaiian gardens at extra…read morestorage on Norwalk blvd. ( owner is nice, one other employee I encounter was nice and understanding.. the others a holes! Are dark and eh... it was ok Now, shooting forward to this your space self storage, units are IMMACULATE!! Very neat and clean. Well lit and very well kept. And I loved the fact that my storage unit wasn't in deep (5x10) it was 10x5 meaning 10 ft in width and 5 fr deep. With a roll up door! So much easier to put things away and also to find anything I may need going forward!! thank you so much your space!! Keep up the good job!! Oh! And before I forget... the girl at the front desk!! Give her a raise!! She's amazing! I can't remember her name, but she went above and beyond for us. Thank you so much

Came here a few months back. Evelyn was at the desk. She was very helpful and patient, being that…read moreI had never rented a storage before and wasn't quite sure how the whole sign up process worked. She explained everything and took time showing us various units that were available. The property and units are clean and secure. Every time I've gone in to make a payment, the staff has always been friendly. We recently downsized to 5 x 10 and once again the staff was very accommodating in showing us the units that were available. Thank you Evelyn and the rest of the staff for your helpfulness. I highly recommend this storage facility.

Great customer service and was very helpful in answering questions regarding the facility.read more

I was a customer at this facility for well over a decade, until about 3 years ago…read more Watched the rates go up exorbitantly & steadily, the service slowly decline year by year, and the front desk employees become surly and apathetic. Example: one time I watched 2 employees posing out on the lawn, taking 'glamour pics' for a couple minutes, while another customer and I were waiting at the front desk for service... Then my unit was broken into - the perpetrators were able to push the roll-up door off its' track and force it up a couple feet, then grab everything within reach. So this business can talk all they want about security and on-site cameras, but MANY parts of the facility do not have camera coverage, and if something does happen they will be very uncooperative when it comes to allowing police to access footage when you file a police report. I had to plead with them for multiple days before they would finally allow police to view the tape before it 'timed out.' Beware these guys... Been with the Extra Space Storage on Carson Blvd in Hawaiian Gardens, about 2 miles away, for 3 years now, and they are flawless...

Here today talking with Daisy and Dy at this storage facility. Have to tell you all, when we walked…read morein- the place smelled so clean I was amazed. Daisy was so helpful with all the information about the unit in question. Thank you for all your help and making this process so easy. We will definitely refer others here if they need a storage facility near Cerritos. Thanks again.

Mr. Matt BorJa has great energy and outstanding customer service! He took care of me, went over…read moreeverything thoroughly and made sure I had a clear understanding of my unit size and rates. Originally I wanted a unit at the Ibbetson location considering it is closer to my place of residence, but that location was closed for the day. Low and behold Mr. Borla was the site manager for that location as well. Mr. Borla was able to accommodate me with a unit at the Ibbetson location. When I tell you I was a happy camper. I was indeed a happy camper. I was able to get my heart desire after all. I walked out the building, smiling, happy and a satisfied customer! Thank you Mr. Matt Borla. You are appreciate! Great customer service and management. I definitely will refer family and friends to ExtraSpace Storage. You guys are alright with me!

Overpriced and they increase the price without telling you. I don't recommend it. The spaces are…read moresmall and the features they offer dont really help.

Cherry carson rv storage. Is an awesome facility. It's a nice clean facility. The staff is nice…read moreand knowledgeable. There is storage for vehicles, item's. The prices are reasonable compared to other facilities.

Right now I had to give Cherry Carson RV a 3 only because of RJ who works the front desk. RJ…read morewouldn't let us speak to the manager Jay after already speaking to Jay in regard to work information on the application to rent a space. Our insurance which we do have, made a mistake on the VIN info. And RJ wouldn't let us talk to Jay to explain. He refused our rental. We needed to store our trailer because the city of Carson is giving tickets for parking our trailer outside of our house while we are preparing to move. We left and found another storage in Orange County when Daniel called and said that we could get the space at Cherry Carson RV because they offer their own insurance. Even though we have proof of insurance. So thank you Daniel for doing your job and fixing what RJ couldn't. The place seems clean and secure. Easy access. It's close to our home. So the value of that alone is helpful. I will update in a month on any changes.

I must say that the customer service I received was truly exceptional. I was greeted with a warm…read moreand friendly smile from Jacklyn, which immediately made me feel welcome. She was knowledgeable but also went above and beyond to assist me with all my storage needs. Jacklyn patiently listened to my requirements and provided valuable advice on selecting the right unit size and features that would best suit my belongings. The price was also more than fair. Her expertise and attention to detail made the whole process seamless and stress-free. What impressed me the most was her genuine willingness to help and build that rapport with me. She took the time to answer all my questions, alleviating any concerns I had. Whether it was explaining the rental options, or offering packing tips, she was there, ensuring I had all the necessary information to make informed decisions. The facility itself was well-maintained and clean, with excellent security measures in place. I feel confident that my belongings will be safe and secure during the time in storage. The convenience of accessing my unit by driving up is an added bonus. The professionalism and dedication to customer satisfaction were evident throughout my entire experience. I highly recommend this storage unit facility for their outstanding customer service. This is my second time using them in the last 2 years. I will definitely be using their services again in the future. Than you again Jacklyn, you are awesome!

I would not recommend this storage facility…read more The first issue is the misleading information regarding access hours. We specifically called the night before to confirm that we would be able to access our unit at 6:00 AM because we needed to retrieve an important item before heading to the airport. We were assured that there would be no problem. The next morning, when we arrived at 6:45 AM, access was denied and we were unable to get our belongings. Being locked out of your storage unit right before a flight is incredibly stressful and unacceptable. The second major issue is the constant rent increases. After only a few months, our rate was increased by approximately $40. Then, after being loyal customers for over two years, we were hit with another increase of nearly $120 per month. These price hikes feel excessive and unfair, especially considering there were no noticeable improvements to the facility or services. Customer service has been inconsistent, communication is unreliable, and the pricing structure feels like a bait-and-switch. They get you in with one rate and then continue raising it over time. Between the unexpected access problems and the unreasonable rent increases, this experience has been extremely frustrating. If you're looking for a storage facility that offers dependable access, honest communication, and stable pricing, I would strongly suggest looking elsewhere.

Well. Not the review I ever thought I'd have to make - and not for the business. Getting a storage…read moreafter my mom just passed away. I will say extra space storage so far has been very good, price point is ok, access seems easy and decent, and Esmeralda made my experience very painless and to the point. Appreciate her very much.

0 stars if I could. If you have the same problem as I did…read moredispute it with your bank and please pay attention to what they are charging you!! My husband and I were moving, we rented a storage unit dec 28th and paid for it. The next day dec 29th, we were to move in. We ended up not needing the storage unit so I called on jan 5th to cancel it and get a refund because I was within the 7 days. The lady I spoke with, said she cancelled it and that I would get a full refund. She said she understood completely and she was so apologetic said she was going to make sure we got the refund knowing we are tight with money. I don't understand what happened?? Today feb 2nd I get a call from them saying my accounts going to be over due? I'm in the middle of cleaning and he asks me when i called, i said maybe the second week of january i don't know exactly id have to look.. immediately put me on hold, told me there was no notes that I cancelled at all or called even.. and to top it off he said i told him I called jan 14th?? and there's no way to "check". He was unhelpful but he actually cancelled my unit but wouldn't give me a refund even though they screwed up on their end. Anyway I had to dispute it with my bank where I found out I was charged $105 instead of the $76 it was supposed to be. Thankfully my bank handled it professionally and opened a case. Thank Wells Fargo for giving me my money back immediately and for taking care of your customers! Wells Fargo is the best bank I have ever had the pleasure of being with!! Extra Space Storage was very unprofessional, extremely disappointed with how they handled it. We never even step foot in the building let alone the unit and they had no idea? Seems very disorganized and not taken seriously. I wouldn't store any of my valuables here. I've worked at a very similar company and we actually took care of our customers and paid attention. Maybe find a different location than this one? Idk. Do not recommend this place, go to uhaul or something that is better and they won't steal from you! and sorry I don't have pictures cause I never even stepped foot in the building! Edit: After they responded I just want to say thank you, and please look into the break ins that are happening. That's horrible for people to go through. I'm happy we dodged a bullet. Sorry your employees are failing you. Maybe some new training is needed! Thank you Emily, I hope you have a good day.

They NEVER answer the phone! I guess it's fitting since they're also NEVER in the office during…read morebusiness hours. I paid on my bill on the app, yet it's not showing. It's showing in my bank account though and that's what I'll be using to prove it's paid. This could have all be resolved if someone actually worked there.

Update: Poor communication skills…read more No one told me this location specifically has you come back into the office when you're using your unit for the 1st time. So they had me sign up, checked my ID and had no issue charging me and now that I have my things I don't have access to the gate. Oh and of course it's after their office hours, so I call the Emergency Access. Nope couldn't help me and that's how I found out I have to come in with an ID again.... No phone call, no no voice message, no email, I even checked my junk folder just in case I really missed something. So now my things are stuck in my car. Irritated at the situation is an understatement. Poor communication skills. It's almost the end of the month and I still have no access to my own unit, that's been paid for. Ludicrous