I bought a certified pre-owned car from Mac Haik Ford's Used Car department with a 100k powertrain warranty & 12k bumper to bumper warranty. Soon after taking my car home, a buzzing noise would start at high speeds. The noise got louder the faster I went (freeway speeds). I took my car in and spoke with Kelli, who said it may be a loose panel under the car or the disintegrated soundproofing on top of the passenger side wheel well which would not be included in the bumper-to-bumper warranty. I tried to look at it myself but didn't find any loose panels. I gave in and made the soonest service appointment with Ron Gunter because I had a long road trip coming up. Ron Gunter said that there were screws loose under the car and that after replacing, the sound went away. They charged me $200 for an oil change and supposedly four screws. I explicitly didn't remember any missing screws under the car when I had checked previously. In picking up the car from service, they left my car running in the middle of the parking lot with grease stains all over. On the drive home after the appointment, the buzzing noise was still obviously present. It was too late to reschedule as my long road trip was right after. On the road, I realized the rubber surrounding the windshield was lose and flapping in the wind, making the sound. I glued the rubber strap back down and vowed never to go back to Mac Haik as they had misdiagnosed my problem and charged me for it. After submitting a bad review on the follow-up email, I got a call from Cyrus Makvandi wanting to make things right. He wanted me to bring my car in to fix the soundproofing and make sure everything else was ok. I brought it in and left it with him, then he came back promising to fix the soundproofing and give it a full detail, and give me oil change coupons if I left him a perfect review. I told him that sounded like a deal. Then he said that he was not going to do anything until I left a perfect review and he got a confirmation that it was received. I told him that I was already deceived by the sales department when Nathan Wood promised a lot was covered in warranty, which ended up being incorrect, and as such I would not submit a perfect review for service that was not yet rendered. He refused to do anything until the review was submitted, so I came back to collect my car and leave. I am baffled that any company would hold services hostage until receiving prior confirmation on perfect review of services. The Mac Haik Service center wasted my time and money. They charged me over $200 without double-checking the problem was fixed, left my car running in the parking lot with grease stains all over, and tried to scam me in to leaving a perfect review before making things right. I will never go back and strongly advise others to not do business here. read more

I would highly recommend this dealership. Samuel Torres is very knowledgeable and was always available to answer all and any questions i had about the vehicle i was intrested in purchasing. I let him know what i was looking for and he was able to find the right vehicle for me. I would highly recommend this dealership to friends and family when they are looking into purchasing a new vehicle. Erika Molina read more

scheduled an appointment online to get an oil change. I arrived 20 minutes early only to be told the wait is 1.5 hours but not to worry because I'm next in line. every time I come here there is always some excuse as to why an oil change takes an hour and. a half. Stay away if you value your time. There is no reason to schedule an appointment because it doesn't mean anything. read more

I own a Ford Bronco Sport- Badlands. I made a service appointment for the recalls I was sent by Ford. I mad an appointment on the Mac Haik Ford website- you choose the day and time available and then put in your name, number, email, your type of car, VIN number and what it's for. Sounds good, right? I show up for my appointment and no one greets me in the driveway- so I go in. There is man helping someone who I actually thought worked there because he was dressed in the same sort of outfit and was standing behind the desk. I say I'm here for my appointment. He says okay I am helping someone- which is fine o didn't realize he was helping someone. So no one continues to address or help me. Eventually the man that was helping the customer when I first walked in was available. I say I have an appointment at 11am. He says those don't count or work. I was like so what is the point of the reservation? He ignores me. I say I also need a loaner car. He says there is no loaner cars until the 28th but we can try to service it today. So he asked for the VIN number which guess what? It Was in the reservation. The he asks what I need service on and I say it's for the recalls I was notified of. He then ignores me again types in the computer and claims there is no recalls on this car. Uhm so why did Ford send me things in the mail saying there was?! I then decide this place is a waste, they are rude, disrespectful, chauvinistic, and have horrible customer service skills. I did not buy my car from Mac Haik and the reason I went there was because it is close to my office and I could go there on my lunch break. My lunch break that is an hour and that I have to clock in and out for. So Mac Haik not only was disrespectful, chauvinistic and the rest of it but it wasted my time. The reason I made a reservation on a certain time and day because I have a busy work and personal life. Don't waste your time at Lac Haik. My family and I have a lot of cars- expensive cars. Mine is the cheapest one. Cars ranging from 150K down to the price of mine. They just lost my business and the rest of my family's. There are many other Ford dealers that are better. read more

Poor customer service. Went in about a month ago for an oil change and had a coupon for the Works at $39.95. But the service associate told me that I had to have it printed out or he had to have it emailed to him and they couldn't accept it on my phone even though it was from THEIR website! Annoying but fine whatever, i emailed it to him and got my reduced rate. They get one star because I went in yesterday for a dead Ford Motorcraft battery that came installed on my used Taurus. It was 2 months out of the 36 month free replacement warranty, ok fine. But even though this came installed on my car and had a 100-month prorated warranty Mak Hail Ford would not honor the 100-month warranty because I didn't purchase the battery separate NOR did I have a receipt showing I had purchased the battery. So you're telling me, a customer has to keep a receipt for 100 months in order to get a 100-month prorated warranty on a battery?!?!?! I will no longer be going to this stealership for any service or products. I'll wait till I go to San Antonio to visit and go to the local Ford dealership there where I've experienced little problems and good customer service! read more

My car is a 2016 Lexus IS 350. This car has been wrecked before and has after market parts which makes it very difficult to fix. My head light is going to cost $1500 to replace. This is ridiculous. I hate I ever went to this stupid place in DESOTO. Thieves. I hope every one who was involved in the sale of my car end up with problems with their prostate. YES I SAID IT!!!! IM PISSED!!! read more

BEWARE of SERVICE DEPARTMENT !!! I would give this place zero stars! Service Center is horrible!! Took my truck in February and it came our in March with a new problem. Returned it in April and it is still in the shop as of June. Paul Scanlin the service manager will not return calls and the General Manager Tony Cirotto will not return emails. This is the worst service experience I have ever had!! Do not take your car here you will regret it!! read more

AVOID AT ALL COSTS. Even if associates and employees are professional and courteous. The service Dept is a nightmare. 1. Overbooking strategy for servicing vehicles. 2. Takes at least 24H before a diagnostic or "someone to look at it". 3. Every service will be 2 to 3 days. 4. Rent a car with them (extra income). No need to say more. read more

bought a car for 32K new with 5 miles on it............. Arrives in Arizona with 368 miles on it................ No gas, big scratch down the side................. Filthy inside and out.................. Ray Wright was the sales guy a real liar, cheat, and crook........................ These guys are big CROOKS LIARS, CHEATS, AND CROOKED SALES PEOPLE............ Do not buy from them EVER..................... read more

I reached out to the Quicklane yesterday to schedule an oil change. I was told that There was no oil or filters available for my F150 diesel truck. I called Planet Ford in Spring and scheduled my oil change with no problem. While at Planet Ford I had questions about maintenance history on my truck. I called Mac Haik and was put on hold for 20 minutes due to lack of counter support at Quick Lane. gave up waiting after 20 minutes and never talked to a technician. I became a loyal customer to Mac Haik over the last 18 months but now feel Mac Haik is slipping from what I previously deemed top notch service to second class. I do not know if I will return to Marc Haik but I doubt it. Very disappointing. read more

Don't order from Ford and have this dealer handle it. GO elsewhere. They WILL charge you more than your agreed and signed price. They will try to get your closest relatives data for marketing purposes (called buyer reference), they will not care how you feel - except ask you repeatedly to give them 5 stars. You have a choice when buying a Ford. Go elsewhere. read more

They fix the vehicles. Most pricing reasonable. Recall issues reasonable too. Keys? $500 for a key? So yeah it has a 99cent battery in it. Does it seem reasonable to rip off customers for that? I get that Ford has quite the 'proprietary' thing going with the keys. 4 hours though just to bend you over in that is a bit long. I will definietly not buy a used Focus next time when a second key costs me 5% of the price for the whole car. Only giving them 3 stars because of a particullary annoying salesman. While having my Focus in for a safety recall the salesman started calling trying to sell us a new car. Get a reality check idiot, if I wanted a new car I would shop for one! I don't like this type of behavior and it was a violation of my privacy for him to be accessing that information. When I see my caller id showing MacHaik I am quick to pick up the call because I am expecting to hear from the service department. I do NOT want to be interrupted with some salesman who doesn't even speak enough English for me to figure out he isn't service until I have been on the phone with him for two minutes. And it didn't stop there! He next called my wife's phone about fifteen minutes later! Same sales drivel. Once is just rude, twice is stalking! Management needs to have a conversation with sales staff about inappropriate use of confidential data! read more

Where to start with this place... I guess I should start by saying that if you want the truth out of doing business, stay away from Mac Haik Ford. I purchased several additional packages with my truck when I bought it about 5 weeks ago. Fast forward to today and the service department cracked my windshield, then blamed me for it, and I had to pay for half of it to get a factory Ford windshield installed. I was told when I bought the truck by both my salesman and the finance manager that "the only thing I have to worry about is wearing out the tires, everything else is covered". Now I had to pay for half a windshield that I DID NOT DAMAGE, and am having to pay to get a nail pulled out of a tire. This is my first Ford as well as my first brand new vehicle, and Mac Haik Ford has sincerely made me regret my decision. After this morning I will never return to this dealership, won't recommend anyone work with this dealership, and will probably never buy another Ford due to the business practices in place by this dealership. I'm not only upset, I'm sick that someone can spend $86,000 on a vehicle and extras, then turn around and treat a customer this way. It is inappropriate to deal in lies, immoral, and extremely unprofessional. I will be contacting Ford and detailing my experience with then over this whole ordeal. Oh and I might add, I haven't even MADE A PAYMENT ON THIS TRUCK YET!!! read more

Bought my Dodge Durango from their used side. After having it for 6 days the check engine light came on but I called them and they were able to get it looked at and fixed! Although it took a week I have my Durango back and it's good as new! read more

dont come here if u get one of the free gift card offers with test drive i never receive my $50 amazon visa after months of waiting read more

***THIEVES *** Please save yourself a huge headache and don't go to this Dealership!!!!! I took my vehicle for a service that took months, when I went to go pick up my car so i can take it to a different mechanic to get it fixed because they didn't know how or what was wrong with it... I had to get another tow truck to pick it up and when I looked at the tow truck I really thought it was the wrong car he picked up. But it was mine and noticed that at this Dealership "Mac Haik Ford" That all of my 4 Rims and Tires were STOLEN!!!! I called the police and I got the police report, spoke to The General manager Chris and Paul from services and the were very unhelpful and that they will call me back in 3-5 business days(11/30) and I have not heard back from them and I have called and left them a voicemails to get this settled. They told me on the same day that i would have to file it to my insurance!!!! This Dealership is fully responsible for theft that happened in their dealership and it doesn't matter of the time frame it was. So I repeat DO NOT TRUST THIS DEALERSHIP! DO NOT GET YOUR CAR SERVICED THEY WILL STEAL YOUR CAR PARTS!! AND MAKE IT SEEM THAT YOU ARE CRAZY!! Save yourself a huge headache and MONEY!!!! read more

$750 'lease purchase fee'? Yeah right. They tried to slam this on me when I wanted to buy my leased vehicle at the end of the term (and re-finance through them). The $750 fee was not detailed in my original contract. They added the $750 fee, I imagine to force my hand into getting into another lease, new purchase or leave the keys. I'd understand a smaller fee to cover dealership costs for the transaction, but the $750 was unheard of. My momma didn't raise a sucker. I called AutoNation Ford down the road and they took good care of me with NO lease purchase fee. Slimy practice to scare people into making a decision that is best for the dealership, not the consumer. Never going to Mac Haik again. read more

Went in to check the 2019 ford Expedition out. Met Nathan Woods. Very pleasant to deal with, no pressure, great personality. A breath of fresh air, compared to past dealings and there have been many in my 56 years. Thank you Nathan for the care you provided us, and thank you for your service to our country as well. The rest of the staff was impressive too. read more

Buyer beware. Inquired about an F150 advertised on their site and cars.com, CarGurus at $5k below MSRP. Got a call from salesman stating the vehicle is a program car but the price is MSRP plus $1700 for add ons. Kept telling me the price is MSRP not what is advertised but he would talk to his manager to see what they could do. What a joke. Stay away from stealer. read more

I took my Ford Fusion to this dealership, and after a few discussion with the rep about price and labor, the Director of Operations Paul Scanlin contacted me and apologized about the situation and offered me a few other options. All I can say is that Customer Services is the key to maintain a business and in this case, Mr. Paul did a great job trying to satisfy my needs. I really appreciate that. Now that I passed thought this experience I can say that I really recommend this place because of their professionalism and the way Mr. Paul handled the situation. Thank you!!! read more

I had probably one of the worst car dealership experiences at the Pre-Owned section. They listed an Audi that was not even ready to sell on Google. From the start, I ask if the car is for sale and if I'm able to see it, the salesperson sent me the wrong address. I call to clarify and arrive at the right one, he's not there. And, NEITHER is the car! From the start, the car was NEVER at Mac Haik. We had to drive to a proper Audi dealership at service that was 10-15 minutes away (why not just send me there instead?) It's recalled and missing a part.. so why have me come there? They negotiate and stall for hours, rejecting to get a second key, pressuring so much, lying that 6 families want to look at it, over a car they promised I could drive away with today? Of course another surprise, they "didn't know" they weren't allowed to sell me the car! They had already told me to strip my trade-in and were pushing me for a lesser car than my trade-in when I was going to buy a 65k car, lol. Much too many red flags by now, it's been 5 hours and I just want to leave or see the car one last time if I'm being shoved into it. Then cause they stalled so long, service closed, and they wanted to push me into financing and paperwork without seeing the car again, I said no and left. They ACTUALLY asked me to come back at 7pm an hour after I left, LOL! All they did was lie the whole day. I DID NOT go into financing nor look at any numbers and today 1 month letter, I'm receiving letters of them running and ruining my credit by 40 points. I wasn't going to write this cause I felt bad for the person in training, but everyone back there at pre-owned has scummy attitudes. Safe to say I ended up buying a new Audi at a proper Audi dealership. Learned the hard way not to waste my time at Mac Haik Pre-Owned. read more

This place as well as the ignorant salesman Julio Aparicio is an absolute JOKE!!! We were going to test drive a truck we were looking at online, Text the Julio that we were on our way and he acknowledged. By the time we got to the dealership, he sold the truck to someone else. Like are you serious?? He couldn't simply pick up the phone to let us know HE just sold the same exact truck we were looking at and just drove 35 mins to look at?? He had another salesman come outside to greet us. The other salesman was just nice and very apologetic but this place needs to get their shit together!! read more

Mac Haik Ford - Car Dealers Near Me - Houston, Texas

If you like being treated like you're stupid for asking them to resolve an issue, not have your NUMEROUS phone calls and emails returned, shop Mac Haik. Horrible service, no one takes responsibility for service at any level. Would not recommend, ever. read more

This place had the best employee, John Needham. We were taken care good by John. He went above and beyond to provide great services.

I have purchased F150s for decades. I trade every 2-3 years. The truck I now own has already had two modules go out that run my media/sync/screen etc. Over a month ago it went out again so I took it to the dealer. Had to rent a car. Couple of days later they say the module is out again and is on back order. My service rep calls last week and says the part is in and to bring the truck in this morning which I did. My rep quit apparently this weekend - dealership tells me this morning that the part was not only not in but had never been ordered. Along the way I had also contacted Ford's corporate customer service people. My contact there has been horrible - ignored me for days despite my request for a call or email. So now the dealership tells me they will order the part. What a joke this entire process has been. Last Ford I will ever buy read more

I am giving them two stars for one employee in the Quick Lane, Jonathan, who is always so very helpful. For the major service dept., I give them ZERO STARS. Our car kept having problem after problem, all related. They kept fixing items: battery, starter, starter relay, etc. but could never get to the actual problem. The car would drive to a location, then it wouldn't start back again. They had NO CLUE and were happy to keep charging us. I took it to a small fix-it shop and they found the ROOT problem and fixed it for a very reasonable cost. I will never have anything major done here. read more

Mac Haik Ford replaced the transmission on my 2007 Mercury Mountaineer in 12/2014. The transmission went out again in 1/16 - 13 months later and was repaired under warranty. Now here we are 13 months later and the transmission went out again. And of course it is not covered under warranty, conveniently. Mac Haik and Ford Corporate both state that they will not warranty the transmission. BEWARE any work you have done there. Maybe even Fords in general, since this is my first Ford automobile. read more

Wanted to give the service department a shout out for a job well done. Took the ancient '95 Explorer in for an intermittent problem with the accelerator pedal binding. The service advisor recommended a fuel system service for ~$200. Well, what a difference! Car now runs way better than before and seems to have completely solved the problem. Nice folks, will be the go-to place for any other service needs! read more

Service department was excellent! Jerry - I think his name was? - kept me in the loop the whole time and was very professional. I will keep them in mind when it comes to referrals. Keep up the good work! read more

Terry Shields is the owner of this company and he is very shady unprofessional and money hungry. There service department put on a defective part and it should be warranty because it was installed wrong but no instead they charged me 300 bucks for an error on there in and I contact ford to file a formal complaint nothing happen instead when I got my truck back they cut my pigtail on my fog lamp and broke my oil dip stick just because I filed a complaint. When I contacted Terry Shields threw email he didnt respond and had the service manager contact me and told me the owner Terry Shield wants me to take my peice of shet somewhere else if I dont pay for there screw ups . Beware this is not a dealer this is a stealer that's why they have alot of bad reviews. read more

" Once again" MacHaik ford - I went in to get an inspection on my truck, the lady that helped me was very nice, after they took my truck back and started the inspection, the lady came to me and said I had to have a light bulb replaced where my license plate was located. I told her no problem. I figured I may pay 10-15 dollars. It's just a light bulb. About 10 minutes later my truck was ready. She said the inspection was a little under $5 and the LIGHT BULB REPLACEMENT WAS $81.00. The light bulb itself was about $5. She said that was the service department who charged me the $81.00 and she said it was crazy, but couldn't do anything about it. Is this dealer so desperate for your money that they would charge $81.00 for a light bulb that takes only a few minutes to install. Apparently so. In my opinion you better think twice before getting anything fixed at this dealer. I can only imagine if had something wrong with my car that really needed to be fixed. Your guess is as good as mine to how much you would have to pay. I'm happy I didn't need air in my tires. read more

Mac Haik Ford - Car Dealers Near Me - Houston, Texas

There's no option for less than a star, this place doesn't deserves mention. Stay away, service is horrible and has gotten worst in the last two years. I had my first Ford purchased here couple of years ago. Went back in to get some advice and even considered getting the extended service and warranty plan. The sales consultant was a joke, he dared tell me to wait for 2-3 hours; the excuse being, all the Finance Managers were busy and it was a Saturday. What!?! That really turned me off, and he didn't even bother getting details from me to call me back. Told me to come back in a week or something. Thank you but no thanks Machaik Ford, you have lost a customer...permanently. I drove over to Autonation (Champion) Ford in Katy/Westgreen Blvd, and got served promptly. Totally worth the 10 min drive from your place! They really wanted my business and it was still a Saturday! Stay away! read more

The worst car buying experience I've ever had, not only should you feel special and appreciated when buying a car, it shouldn't matter that if it's used or brand new. From the first second we walked in they shuffled us out and pointed towards the used lot like we were lost children. The used car salesman showed us a car that had clearly been in an accident but there was nothing on the car report and he offered no excuse. He then proceeded to drive us around in a brand new BMW for basically no reason and offered to drive us to the bank to cash the check we had, seriously? After being approved for a loan he set us aside and made us wait for over an hour and a half for the finance department without so much as a word from him, except to insult my husband (who is German) about how Hitler wasn't all bad and yada yada yada... Any way you get the picture, we basically ran outta this place! read more

My visit to Mac Haic Ford was a demonstration of epic laziness and disdain for customers. I paid a visit to Mac Haic Ford hoping to test drive a Ford Fusion to help choose which company car I will order next to replace my Altima. Four years ago, prior to choosing the Altima, I test drove the old style Fusion and found it to be less than desirable. Test driving the new Fusion may displace that negative impression. What I encountered at Mac Haic Ford was one sales person who was doing nothing but quickly passed me off to a Fleet Sales guy because he determined I would not be buying today. The fleet sales guy had no interest in helping me because I have to order through a company fleet management company and the amount Mac Haic would receive in compensation was not worth having to get up out of his chair. The experience would suggest that Mac Haic Ford does not put customer service first nor are they interested in helping Ford recapture one more sale away from the Japanese auto manufacturers. I was treated much better, under identical circumstances by Planet Ford and by the Nissan dealer, both of whom were told the same thing I told Mac Haic Ford today. While I realize that there was not an immediate payoff that might come from helping me it did not appear that there was a significant opportunity cost from helping me either and there could be some future benefit. I try to help all my potential customers because even the positive experience has a halo effect for our brand. I have bought a fair number of parts from Mac Haic Ford for my old Explorer over the years and never experienced the shear laziness I saw from these 'salesmen' today. When looking for a new Ford, I think other dealers may offer a more satisfying experience. read more

I love my 2021 Wild Trek Bronco but this dealership is terrible. I was lied to and sold packages that were deceiving in the initial sale. "Lifetime warranty" of bumper to bumper warranty and additional maintenance pack was REALLY up to 75k miles OR 7 years whichever comes first. The staff blames most problems on COVID and the car shortages. My phone in the bronco overheats if left in middle charger console and there is a recall on my vehicle. After calling the service dept 10x leaving a message to get an appt and no one calling me back, I called my sales guy who told me he would look into it and then went on a cruise and I never received a call. I called for another month and left messages and then finally escalated to the GM who after 3 messages had someone call me. I was told I needed to get on a waiting list for another month to get a loaner. Cool, I'd already waited 2 getting someone to call me back. Then, the day before my appt, I am notified that there is a new policy of collecting $250 deposit for the loaner. I ask why when they can verify my insurance. They said it was in case my insurance refused to pay and this policy REALLY helps THEM out? Again, cool. Why don't I collect $250 from you while my Bronco is in the shop in case your repair guys F it up? Then we can call it even. Wtf? After a very annoying phone call w two staff members inadequately able to explain the policy in a manner that was coherent, I asked for the GM to call me. I love my Bronco but the aggravation of dealing w this dealership almost makes it not worth it. read more

Pulled in this morning for a front end alignment at the Quick Lane. They were pulling my truck in within minutes and had me on my way in under an hour. Took time to explain what had been done and after driving away, everything is perfect! Great job, Mac Haik, keep up the good work! read more

Buyer beware: with a smile on their face they will fleece you. The air conditioner went out on my Expedition. Took it to my trusted mechanic. He discovered leaks at the manifold hose and air compressor. They put dye in the freon and can see the leak with ultraviolet light. He quoted me $1750 for all of it(ouch!). I had purchased an extended warranty on the Expedition and the compressor was a covered part. However, the warranty rules require that I take it to a Ford dealer. Regretfully, I went back to Mac Haik Ford. My first experience with them last year was not pleasant. They gouged me for $800 in labor for routine schedule maintenance. But I figured with the warranty they could pick Ford's pocket instead of mine. Wrong. They somehow could not see the dye spilling out of the compressor. They could only see the dye coming out of the manifold. Of course the manifold hose is not covered by the warranty. They quoted me north of $1,000. For most of my life I have been on a first name basis with my car mechanic. It's a curse. All I want is honesty and to not be taken advantage of. I have way too much experience with car repair. At the end of the day you have to trust someone and move forward. I am really angry at Mac Haik. I do not believe them when they say there was no leak at the compressor. My mechanic responded with "How did they miss it?" What I do believe is they treat their customers like ATMs. I suspect this was the old 'bait and switch' scheme. They sucker me into fixing the manifold leak, knowing after a few days the freon will leak out and I will come back to see what's wrong. They will give me the bad news and good news. The bad news is your compressor is out, but the good news is your warranty will cover it. They stick me for $1,000 and then they stick Ford with $1,750. Thanks for your greed, Mac Haik. You invalidated my $1900 warranty over a legitimate covered part. You also left me in a weak position to dispute this with my warranty. Who will they believe? A Ford dealer or Auto Care America? I will never set foot on Mac Haik Ford. I am a Ford buyer. read more

Horrible experience with a shady salesman. I called a day ahead and got an appointment with John O'Donnell to see a specific vehicle I was ready to buy (had their inventory number and everything). When I got there, he spent an hour trying to "find" the vehicle, making me drive back and forth from the dealership to another overflow lot they have down I-10 in a more expensive used model (basically trying to upsell me). Finally left because we never got to see the car I called ahead to request! Not to mention the fact that he lied to me on several occasions, not realizing I had done my research for 6 months and know a LOT about cars. When I told him my 2001 trade-in was the first year they made the Escape he told me they made them in the 1990's...bullsh!t! When I asked why a car similar to the one I was looking for was priced a few hundred dollars higher, he told me cars are priced arbitrarily and "Who knows, maybe it was made on a Friday?". What a joke. I had seen the same model online and knew it was priced higher because it came with the Tonneau cover. He could have found that out and answered my question by looking at the window sticker online like I did. Also, he spent the entire time trying to sell the car to my mom who was just there for support and wasn't financing the car. Would have been the easiest sale of his life. Very disappointing and ridiculous. Went to Tommie Vaughn and got the service I deserved! read more

First I discovered that their parts quotes tell you a higher price for the "MSRP" for the part, and then show you your discounted price that turns out to be the real MSRP. So you are paying full MSRP even though it misleads you to purchase as some discount. Despite that, I have made several purchases anyway. But... Noe they just sent me on a horrendous wild goose chase in 5pm Katy traffic to a different dealership for a part that they said they didn't have but the other dealership did... to get there and find out that dealership did not, but that Make Haik actually did... to turn around and go back and get not so much as the smallest apology. read more

My girlfriend went to this location looking for a new car. The sales rep (Nathan Wood) that was assigned to her heavily flirted with her even though he was well aware she was not single and he himself was not single and with a child. This was extremely disrespectful to me and my girlfriend as well as being beyond unprofessional. If you are looking to buy a new Ford at this location I heavily recommend not working with Nathan Wood. It is ridiculous that this kind of behavior is allowed at a business towards a customer. read more