Beware of this dealership. They blatantly lied to us about our financial terms. The finance guy, Donny, told us that in order to get the best interest rate we had to get the extended warranty, an additional $3700. Yes, we were gullible and fell for it, even though it didn't sound legit. My husband called our finance company after the deal was done and confirmed that our suspicions were correct, that was never a requirement to get a lower interest rate. Funny how before the deal was done they would actually take your phone calls or call you back almost immediately. But once it was a done deal they were virtually impossible to get ahold of. When we get ready to trade my car in next year for a new Expedition this is one dealership that will be crossed off of my list. If you decide to use them don't let them try to scam you. Make them show you in writing the finance company's terms. read more

Took my car in for service and when I came to retrieve it, I noticed I was missing personal items from the car. I confronted the mechanics about it and said that they are not liable for lost items. Told me to read the fine print when I signed off for them to work on my car. WTF! You stole my stuff! Beware of this shady place. read more

Best car buying experience we've ever had - thank you Mac Haik Ford and to our salesman DJ! We came from Russel & Smith where we've actually purchased before, but have always received a very pushy experience from multiple salesman and management. After test driving, and even filling out credit apps, we decided to head elsewhere... on to Mac Haik Ford. Immediately DJ was so helpful, and not at all pushy. We went in strictly to test drive, and he let us come and go with no pressure. We called him back a couple of hours later and ended up going back to meet with him and purchase our two vehicles. We'd definitely recommend DJ as your salesman if you're in the market for a new vehicle! Since purchasing, we've also had to deal with the Service Dept, and Body Shop. Both also provided great service to us, and in a timely manner. read more

Brought in my truck for repair. No place to park. Although the service guys were friendly, they were un-apologetic about the poorly engineered ford product. Less than two years and the steering sensor failed causing me to drive with the wheel turned to go straight. They say I need a new steering wheel which costs $2500 plus labor. They also said it is a common problem so the steering wheels are back ordered. DO NOT BUY FORD PRODUCTS. read more

I bought an extended warranty through Autonation Ford in Webster, TX for my 2018 Ford F-150. Truck broke down in Katy, TX and was towed to Mac Haik Ford in Katy, TX. I was told no rental cars were available (despite my extended warranty promising rental car coverage when my vehicle breaks down). I had to get a ride from a friend an hour from home. I sent Mac Haik Ford in Katy, TX my extended warranty information the day they called with the diagnosis. A week later I left messages and called five to six times to try and get an update. I even had to call sales and have someone personally walk over to tell someone in service to return my call after days with no response. The service manager Paul Scranlon was arrogant, disrespectful and rude. My service tech was apparently on vacation for 5 days. I explained I had a transportation company and not having my vehicle or a rental was costing my company money every day. Three weeks later I finally got them to verify my extended warranty. They told me I owed them the difference between the labor that my Autonation extended warranty approved, and the labor they quoted me. I paid $444 to get my truck out when my extended warranty should have paid all but my $200 deductible. I finally gave up fighting and went to pick up my truck accepting defeat. As I was pulling out of Mac Haik Ford in Katy TX service department the low oil pressure light came on and when I accelerated, my truck had no power. I turned around took it back and told them something was wrong. These were not issues prior to them receiving my truck. They told me it was "probably just a sensor", and "I can drive it home". I told them the repair was not complete and I wasn't leaving and driving a truck that is registering no oil. We went round and round for six hours until I was in tears, furious and ordered an uber for $70 to get home in Seabrook from the Mac Haik Ford dealership in Katy. The rental car I am supposed to be covered for only covers a rental with Enterprise for $35/day. Apparently, Enterprise's lowest vehicle rental agreement with Autonation is a $40/day rental car. QUESTION??? Why would I be offered an extended warranty that doesn't even cover the lowest negotiated rate in their agreement with the rental company? So I'm out more money for a rental I believed would be covered in my extended warranty I paid good money for, on top of the repair fees for what Autonation wouldn't approve for Mac Haiks labor (that they wouldn't allow me to pick up the truck before paying), and was charged double deductible by Autonation warranty for "out of network repair" because my truck dared to breakdown too far from an autonation location. I've lost business income for the nearly 4 weeks. I've been without a truck or rental. This is a complete lack of customer service, waste of money on the Autonation extended warranty and incompetent repair by Mac Haik service technicians. All anyone can tell me now is "I'm sorry but there's nothing we can do about it". What happened to customer service? Contracts? Service with a smile? Autonation Extended Warranty and Mac Haik Ford of Katy, TX should be ashamed of the way this entire situation was handled. read more

I don't live in Texas but I found the exact car I wanted here and I was fortunate to work with Sam Torres who made the process quick and smooth. It can be difficult to purchase a car sight unseen but Sam made sure I had everything I needed to feel comfortable before I signed off on it. I'd highly recommend working with Sam. read more

Do NOT even think of using their service department. For four weeks they had my still under warranty car and kept telling me my oil leak was fixed- and every time I took it home- I had the same original problem. They kept insisting it was all cause by "residual oil burn off" which even my mechanic scoffed at. Finally drove to Planet Ford in Spring that has one stellar team- who after checking with dye, found the horrible work that Mac Haik had done and tried to cover up and fixed my car right in record time I repeat- DO NOT TAKE YOUR CAR TO MAC HAIK FOR ANY REPAIRS!!!!!!! read more

Enjoyed my recent car buying experience when I purchased a new Escape. I was very straight forward with the dealer from the beginning and, after looking at a number of other dealers in the area, felt like the dealer was pretty straightforward and respectful of what I said I wanted and was willing to spend. They were also very accommodating of my schedule and my time limitations, which was not the case with other dealers. I also felt like they were respectful of my opinion about what I wanted/needed in the car, and they seemed to get it that I knew what I was talking about and didn't just try to pacify me, as they had done at other dealers. The car was not as clean as I would have thought it would be after they "prepped" it, but not everything can always be perfect! I haven't had experience with their service department yet, but new car sales was great! They do try to have you add on a bunch of extended warranties and whatnot when you meet with finance, but this is pretty standard. I just stood my ground with what I felt like I needed and wanted and made it out with the car I wanted in the budget I wanted. read more

This was our first time buying a used car at Mac Haik. We were looking for a safe, reliable car for our daughter. The sales person showed us a car that had just been traded in and gave us an okay price. After thinking about it overnight, we went back the next day to see if we could get the price down a little. First they raised the price. Then after we told them the price they gave us the day before, that's as low as they'd go. We were paying cash and only wanted a few hundred dollars off. The manager wouldn't budge and while walking by the office, I actually heard him swearing about it. Very unprofessional. We ended up leaving and looking at a few other cars, but we really liked that one. So, we went back and paid the price they were asking. However, since it had just been traded in, they said it had to go through their safety checks and inspections and they said they were going to detail it and fix the headlights which were "clouded over". They asked for a few days to do all that. When we went to pick it up, we were told it had checked out, but would probably need spark plugs soon. They said they detailed it, but it sure didn't look that way as there was still trash in the car. And the headlights were no better. The sales guy actually told us to go to Walmart and get something to clean it up. This was what we were afraid of. They wouldn't do anything because we had already bought it. On the way home, it made a rattling noise that it didn't make when we test drove it. We brought it to a closer dealership and found out it needed over $1200 worth of work (the car had 2 broken motor mounts, there was something hanging down underneath the car making the rattling noise, something Mac Haik did to it, and it needed to be flushed and have some other things done). It sucks to buy a nice car, even if it's used, to find out the dealership lied about everything being good and didn't do what they said they'd do. We won't be going back and we won't be recommending them to anyone. read more

Buying experience at Mac Haik was very good. Our salesman (James Talbot) seemed genuine and friendly right off the bat. We told him we were looking for an FX4 truck so he searched his inventory with our specific requests for trim, color, etc. He presented us with the perfect truck on the first try! We had already test driven the same type of truck at a different location but we wanted to come in and see what price we could get on the truck and our trade-in. Boy, did they low ball on the trade-in. Folks, do your homework. Go to different dealers and get quotes for your trade in. It takes a bit of time, but Mac Haik really tried to stick it to us and if we hadn't just gotten in appraised at Toyota (and KBB obviously) we might have been up a creek during negotiation. They were willing to work with us though. We told them what price we wanted out the door and I believe they did their best and got very close. We called Lone Star Ford and got a comparison and it was very similar so we went ahead and bought our beautiful new truck! Finance was simple - we went with their financing because there is no pre-pay penalty and so we will likely refinance with our bank. However, their interest rate was fairly low in our case, I think it was around 3.4%, which was very unexpected considering we told them upfront that we were probably going to refi elsewhere. We did the same thing at Hyundai but they gave us a 6% interest rate with the same or very similar credit scores! Ouch! The other thing I liked about the finance manager (R. Hipolito) was that he didn't do anything to push warranties on us. He suggested one of them if we weren't going with anything else - the LoJack - but when we declined he didn't make a big fuss. This made a huge difference in our buying experience. I always prepare for battle when I enter the finance office, but he made it...dare I say...pleasant? I would definitely put Mac Haik on your list if you're looking to buy a car or truck. Ask for James - he is a very reasonable man and definitely not your average salesman. Hipolito was also a very good person to do business with - request him if you can! read more

If I could give them negative stars I would. Beware they have no idea about Loans or Leasing. I was quoted $999 per month on a 37k car with $5k down for 24month. Which would leave a residual value on a car of about 8k. When I asked for a break down of the costs they had no idea. I even did the math for them which they didn't follow or understand. I just feel sorry for people who got ripped off by these guys. Purchase option was not much better, interest would have been about $10k on the same car with $5k down at the end of the loan. When I asked to speak with the general manager, as I was getting irritated at this point he was no help either. This is not the dealer you're looking for, move along!!!! read more

I sent out a request for a 2016 Fiesta ST, I needed one without any packages or options, as I needed it to be a certain price point. I worked with JR Gonzalez -- He was very upfront and honest with me throughout, I was however very specific to what I needed and wanted, I know at first I was the one difficult to work with, but he stayed strong and worked with me and when I came into the dealership and met him in person everything went smoothly. I had an overall pleasant experience with this dealership, it's a business and of course there were some little "sales things" discussed, Extended Warranty, etc...it was brought up and mentioned. . Financing was pretty quick, my credit situation had given me a higher rate with Ford Motor Credit, and I came in the next day after securing a loan with USAA for a much better rate and wrote them a check, Timmy the financing manager was very detailed and made it painless, we did have to reprint paperwork once as I didn't catch the address was in wrong (We have a long crazy address, easy to mess up on) other than that, this process was quick and easy. The car was delivered and detailed to me, and I am enjoying it. They had the best deal in Houston for an ST, trust me, I even contacted and attempted to negotiate pricing outside of Houston, as far as Austin and San Antonio. Mac Haik Ford Katy did an awesome job and I appreciate JR and Timmy for making it quick and easy. Thank you again guys, Josh read more

If I could give it a zero I would. This is the second time I come here first for a battery, but's that's a different story anyways I'm here for an oil change and tire rotation. Got here around 330. It's almost 6pm yes I'm typing this while they still have my car lifted up. This is ridiculous it should not take this long for an oil change and tire rotation. I will never come back to this dealership!!! I'm very disappointed!!!! read more

I had appointments,took truck in at set time. Checked on vehicle 3 day later ,had not started to repair truck yet. Was told it would be ready in 3 more days. Picked up truck and truck was not repaired per issue it was taken in for. The service advisor said it was already road tested,repair was done and I could pick up my truck. Negative! More to follow on this issue. read more

Ismael Sanchez was incredibly helpful and patient with my many questions and concerns while discussing the purchase of a 2017 Ford Edge Titanium. He was instrumental in making the deal. Mannie P was also able to get me a lower rate for financing than my own financial institution. Highly recommend both Ismael and Mannie! read more

Oh where to begin. I was in the market looking for to trade in my Expedition to get a newer F150. I went to the location and I was forwarded to guy by the name of EJ. When I get there, EJ was at lunch so they handed me over to another sales man before EJ came back simply because he was assigned to me. Quite honestly now that I look back at it, I would have preferred to stay with that salesman over EJ. Unfortunately I forgot his name. Anyways back to EJ. He shows up and looks at my vehicle. Ends up giving me lower value than KBB and claims that the best I can get in town. In honesty, my vehicle was in excellent condition minus a cracked by functioning passenger side rear view mirror which is like a 100 dollars at LKQ. This guy tells me he will undervalue my car by almost 3K dollars because it will take him time to replace the mirror and the cost would be too great. Its a freaking mirror! Anyways, he shows me a used 2016 Ford F150 sports with 5k miles on it and I really liked the truck but he wouldnt budge from the price. I had to leave for the evening but before I left, he shows me a paper where the deal looked good on paper. The next day I return because I'm all happy. The deal is good and im facing least possible negative equity and I brought my brother-in-law with me because he was in the market for a raptor (he had raptor fever at the time). EJ tells me the deal wasnt going through and he never promised but simply said he would try to get me the numbers I liked. The old bait and switch. So my BIL asks to see a Raptor which EJ showed us. He had three on the lot and claimed that 2018 Raptors were a commodity so he would charges us 10k over the price. He said there werent many in Houston. We debunked that immediately by showing him a bunch (yup! the power of the interwebs) standing at Planet Ford. He tells us thats the best he can do. So BIL tells him that he would put half of the raptor's price as a down payment (this is about to get very mathy!) if he gives me maximum value for my SUV or takes off equal amount from the truck I wanted. EJ says no. He first tells us, hey I gotta go talk to my general manager and instead of picking up this fancy device called a phone, he disappears into the main building of the dealership for some 30 minutes. Since he's gone so long, we're thinking EJ is about to bring it home. He returns and tells us the GM passed on the deal. Let me be blunt. You passed on 35k simply because you are not willing to let go of 2k on another truck. How are you a GM? But wait. It gets better. I get up and I leave. I went to carmax who ended up giving me full KBB price for my vehicle and while I'm there EJ calls me. He says his GM thought about it and he will go through with the deal if we do what we said and also finance with Ford financing. I said let me ask BIL. At this point BIL was past the point of dealing with EJ so he said no. I call EJ back and he tells me he will call me the next morning to see if he can atleast get me the truck I liked. Well no surprise he called me the next morning and said his GM didnt want to do the deal. The credibility of this dealership is very skewed. If their GM actually did tell EJ no then he shouldnt be working as a GM but I believe that EJ never went to talk to anyone. He simply did put on a show because he felt he had the upper hand in the negotiation part. Do yourself a favor and dont bother with these guys. They wasted 2 days of my life with nothing to show for it. read more

I used Maik Haik for the 1st time since I stopped going to Tommy Vaugn because of the horrible service that I received... The service department at Maik was amazing! I called in late Friday night and they arranged for a tow truck to pick up my car and Ray, my point of contact in the service department was helpful and kept me informed the whole week my car was there for repairs. The process was quick and painless and even with Thanksgiving my car was still done quicker than I thought. I would and will definitely use them again for any auto repairs that I may need. read more

When was son-in-law to Matt hi dealership here in Houston and he has a 2016 ford explore that my daughter drives very carefully and the tires were out at 18,000 miles and they refused to really bad he was really getting the runaround which is really unfortunate as he buys a lot of vehicles but apparently these people don't want his business read more

i received a letter in the mail approximately two months ago concerning a safety recall on my 2015 Mustang Concerning breakage/disintegration on the brake pedal (orange) bumper. I immediately took it to my local Mac Haik dealership in San Antonio, Texas to request a refund because I had already resolved this service issue in Jun 2021 PRIOR to receiving the letter. I was informed by the service manager Steven that my refund request was denied. I do not feel that I should have be out of pocket for something that is a Ford manufacturing issue not a customer car neglect issue. normally I would not go straight to the top to resolve a lower level management issue but I feel like I could not get a satisfactory result answer. Americans are hurting right now more then ever and every little penny helps keep people above water every month. Biggest mistake was dealing with any fat SouthSide manager. I guess the stereotype is true. that part of town sucks! read more

In Feb of 2020, I installed some Whiteline springs on my Focus RS. During this installation we somehow messed up the top hat on the driver side front. Due to this, the strut would make a clanking sound when going slowly over rough terrain. . After two different attempts to get it fixed, they didn't have the part and then the part went missing. Monday, I get a call and am told they found the part and are ready to install it. I bring it down the next day and wait. I am told by 3 that they will not be able to complete the work today but if I leave it overnight they can start on it. I am also told they mechanic who is scheduled to work on it has been pulled into meetings all day and that is why is taking so long. They offer me a ride home and say they will call me in the morning. The next day I do not get any call in the morning. I call around 1pm and am told that they are now working on it. Around 3pm they finally call me and let me know its complete. I drive down and pay the fees and notice they reduced price on the parts. Did some of my own research and installed some Whiteline Endlinks to see if that would help. It got better but not fully. I decide to take it to a specialist to look into the clunking. They remove my Hood cowl, windshield wipers and my Strut bar and notice that my front left (Driver side) strut center bolt is loose and the cable is tied around it. I call Ford and tow it to them. I get a call that explains they are covering the replacement. They hope to have it ready by sat but it could be Monday morning or afternoon. I get a call Monday that its done. I drive down on my lunch break from work. I work around 20-25miles from this location. 1st thing I notice is my car is covered in a sticky substance, guessing this is tree sap. I go inside and get my keys and thank them for taking care of the issue. I start driving down the freeway and go to turn on my windshield wipers and realize they are not there. I look in the back seat and see my strut bar, wipers and cowl. I finish my 20mile drive to work and pop the hood. I notice that my right side cable is not plugged in and that one of the left front side Strut bolts is loose. I have to go to work so, I go inside and finish my shift. Afterwork, I then slowly drive my car to my friend's house to see if we can reinstall everything. I start to unthread the loose bolt with my hand and hear something hit the floor. I look and it's the nut and notice the bolt I am holding is now fully loose. Knowing that this requires a new top hat and due to the issue I had when doing this myself. I get the car towed, again. The next morning I called Quick Lane and they informed me my car is there and are talking with the manager. The manager calls and tells me they will start working on what this will cost. I complain and he says he will go talk with the Service Director. I talk to both of them and they both say they will not work on the car. So basically they are calling me a liar and I damaged my car to just bring it back to get it worked on again. I was never informed that they would not put the stock parts back on the car that were taken off to verify the issue and was told the car was good to go. If they had informed me, I would have asked for them to put the parts back on before leaving the lot. But again, I did not notice this till 10miles away. I get aftermarket parts, however nothing they are working on is aftermarket. This is all stock parts and it's a bad top hat or when installing something went wrong. I even said I just want it fixed and will pay for the it at this point. They inform me that this is not something they will work on and to come get my car. So I am in the process of looking to get it towed from their location to another so I do not cause more damage to the new strut. Hope this experience helps you with making your decision to bring your car to them. read more

Brought my F150 in for service recently. Needed a front and rear brake job. Dropped it off in the morning at Quick Lane. Nick was my service advisor. He called later and advised that I also needed to replace the lug nuts because of swelling. He quoted me a good price and I told him to proceed. I needed a lift to work and the service manager said they had discontinued this service during Covid but said he would take time out and drop me off at work. Nick was very polite and deserves special recognition for his efforts. This is my first Ford and I was looking for a dealership to establish a relationship with going forward. I first tried AutoNation Ford but after my first experience, I will NEVER go back there again. I asked a few online forums for users input for another option and I received over 75 comments about AutoNation Ford and they were all negative. I did receive a comment about recommending Mac Haik Ford so I decided to give them a shot. Glad I did - I will definitely be back and I recommend anyone looking for great service with a professional attitude should consider Mac Haik quick lane service and remember to ask for Nick. read more

I recently visit this location a couple weeks ago for service and everyone was extremely helpful. I was able to get in and out without having to wait hours, unlike other dealerships I've been to. Mr. Hipolito, Roy, and their team were very attentive. I definitely recommend this location. read more

Was told price online that I had seen for $39991 was no longer and that prices can fluctuate up and down. That's a "get you in the door price". This is after they let "someone" drive it for weekend while they tried to get them financed ‍‍‍ read more

Worst car dealership. They act like they are doing you a favor to fix your vehicle. Overpriced and bad customer service

My experience at Mak Haik could not have been better. I came in the door having done all my research and these guys went above and beyond to get me the vehicle I wanted. We went to two dealerships (Tommy Vaughn & Sterling McCall) before Mak Haik and I purchased my car from Mak because of their customer service and professionalism. As a first time car buyer they went above and beyond my expectations. I worked with Travis, Timmie and Chris McKinney and they are great representatives of the excellent Ford brand. I have to say Mac Haik has a life time customer. read more

Buyer beware. Do not buy from this dealership because the service department is terrible. I purchased a car in 2015 from Mac Haik with an extended warranty. In every experience so far without fail, the service department has been extremely hard to work with, and rude. Everything takes an extremely long time. I have had to have my car in for repeated service on the same issue. They don't take the time to see if something is covered by extended warranty. Everything is an up-sale. Today I spoke with the service department director Edwin Holmstrom. He was very rude, had no customer service skills and I'm appalled that this person is directing the service department at Mac Haik. There is zero customer service at the Mac Haik service department. I will never do business here again. read more

Had a good experience, Ronny helped me out well, car I was looking for was there. There were no issues with price and they honored all sales that vehicle had. Once you mention you are coming for a particular vehicle they would go get the car before you get there. Which might be a better way of approaching this. Didn't have to wait much and was pretty much a good experience. read more

Sales Department: Carlo is Top Notch. He is a great guy and went over and beyond to make sure I was happy with my purchase. Roy in the aftermarket items is also top notch. When it comes to customer service these two are a powerful duo. My salesman was Dennis and he was very low energy and very relaxing to be around. I love the low pressure sales approach he takes. Yao, in finance is a nice guy with a great personality comes across financial but make no mistake he is good at sales as well. All in all, they all made the purchase of my vehicle easy and worry free. I will buy another vehicle from them. read more

I recently had a very bad experience with Autonation Ford which encouraged me to drive an extra 20 min to Mac Haik. I had a warranty issue with my sunroof that was repaired incorrectly at Autonation. I was referred by a trusted friend to Mac Haik. I couldn't have been happier with the service that I received at Mac Haik. Their 'Service Center' should be renamed to 'Customer Service - Center' for the outstanding care they gave to both my vehicle and I. In nearly a decade of owning Fords and having them serviced at dealerships from California to Texas, I have never received the level of customer care and professionalism that I did with Mac Haik. Ron Gunter (Service Advisor) was outstanding. He called me every other day with updates and a completion timeline. Paul Scanlin (Fixed Operations Director) couldn't have been more accommodating after hearing the issues that I had at Autonation Ford, he immediately went to work to get my car repaired properly. Mac Haik has earned a customer for life. Thank you for the opportunity to write this review. read more

I've purchased 4 cars, new and pre-owned, from Mac Haik Ford in recent years. The reason? Customer Service. Bar none, every time I come in here, it's the same experience. This most recent transaction, last weekend (10/10), I went to purchase a new F150, and trade in my 'old' one. Carlo Danjoy and Jason Brown were on the ball throughout the week, and really bent over backwards to make the deal. Thanks for taking excellent care of a returning customer. Nick read more

Found a jeep on their website and when I went in to look at it they increased the price by 1500$. The salesman claimed it was because they "cleaned it and tinted the windows." BS! I argued for the internet price and when I used the word fraud, he went and grabbed someone who he claimed to be his manager. This "manager" was intimidating and made it out like I had no choice because I had a bankruptcy the year before. Hindsight being what it is, I wish I had walked away instead of being bullied into a purchase more expensive than I needed. read more

I have purchased many cars from Mac Haik. My go to salesman is Art Espinosa. He is super cool, knowledgeable and always right there to help me. Example, my Navigator wouldn't start yesterday morning (Feb 5, 2020), it was stuck in the garage, I called Art and he came to my house to start it for me!! I took it to the service dept to have it looked over. They had be back up and going before the end of the day. Now, that's what I call customer service! All my purchases/services will be through Art! read more

My car battery died, and I needed to purchase a replacement battery. After some online searching, I ordered one from FordParts.com and selected Mac Haik Ford located at 10333 Katy Freeway for the pickup. I ordered the battery around 5 am and called the part shop as soon as it opened. I explained to the representative that I had an immediate need for a battery, have placed an order, and asked them to check when it would be available for pickup. The representative checked the inventory and told me they have the parts, and I could pickup anytime. I want to thank Mack Haik for their great customer focus. I also want to thank FordParts.com for running the special. I was able to purchase a genetic Ford factory battery with 84-month warranty at a great price. read more

So I called about a recall and ask questions about a horn issue. And they were so rude. And talked down to me for asking questions. May have to do my business with another ford dealership cause if the attitude I got on the phone is an example of how they treat people there I think I'll just do myself a favor and go somewhere else read more

Worst service ever! Once they sell you a car the service stops there. They are crooks!!!! Stay away, please!

There is nothing QUICK about their Quick Lane Service. Came in several (3) different times and days to get the oil changed. Each time was there was at least an 1:45 to 2 hour wait. So I figured if I got here at 7:00 when they opened up there shouldn't be too long of a wait. Nope again 1:45 to 2 hour wait. Not a happy camper. read more

Had a great experience with salesman Gary Randall! Didn't have the car I'm looking for today but will certainly be back when it comes in!

Is there a way to give negative stars. I was looking for cars on Facebook and found a 04 ford mustang. It was decent for the price of $2500 but the guy said he'll give it to me for $2000. To make a long story short the dealership is a bunch of snakes that lure you in thinking you'll get a decent cash car then they go about with these elaborate lies on how they don't have the car or can't find the car or the inventory guy is not there. Don't buy from them its a scheme so that they can bring you in and have you buying a much more expensive car. read more

I was here today for a oil change, I paid full amount for nothing, the receipt says that they top off all fluids but when I made it home I realize they did not, neither the anti freeze and not even the water which is disgusting because we are paying for a service that we are not receiving at all. The star is only for the front desk lady that did a great service and was nice. read more

Horrible Experience!! I took my car in for an oil change and I was told that I needed a new battery. Trusting them was the issue since I wasn't having issues prior to them replacing it. So it has been 1 month now and my vehicle has stalled 3 times. I took it back to the quick lane and was told the battery was good and I could check in on the service side and pay for diagnostics to be run. Well who wants to rack up another bill because they are either dishonest or incompetent. I took my vehicle to a local shop and it clearly shows the battery is bad!! I will contact corporate to report this!! Please avoid this dealership at all costs. read more