Horrible service on my suv The service department broke off the oil dip stick and did not put back two mounting / securing bolts for the exhaust manifold area read more

Had the best Experience with Truck Repair Shop - Earl gets 10 stars. We called the two dealers closer to us and they said it would be between a week and a month to see us. I call Mac Haik and Earl in the Truck Repair shop said he could see the same day. I was in shock. We brought the truck the next morning (Friday) and they fixed the issue the same day. The replaced the power steering pump and gave us back Big Red. Still in shock with the top notch customer service and repair. I am so thankful we drove the extra 30 min to go to Mac Haik. HIGHLY Recommend read more

I have brought my 2015 Mustang GT in for both service and body work. The service issues were to fix multiple re-occurring issues. I brought it in for the 3rd attempt to fix my backup camera and for the 5th attempt to fix squealing brakes. My camera appears to be working so far, but I was told that I needed to learn to live with my squealing brakes by their service manager Paul. I am the not-so-proud owner of a $43,000 car that sounds like a freight train anytime I touch the brakes. Dealerships tell us that they are the experts at fixing their model of cars. Mac Haik Ford cannot fix squeaking brakes. Can they be trusted to fix something actually complex? I brought my car to their body shop after an accident. They replaced and painted the hood and they actually missed painting a couple large parts of the underside of the hood. Now I have to bring it back to have the hood repainted. Who paints a hood and forgets to paint portions of it? The staff has always been friendly, but I don't go there to make friends. I go there to get good quality work done by competent, self-proclaimed experts. I would not recommend this dealership to anyone, for anything, under any circumstance. read more

Great car dealership for service parts and bodyshop needs also have purchased several new cars seamless operation great people

Lets just say, NOTHING Mac Haik's service department did too my truck was correct. Well, not true, the oil change was fine (I suppose). I took my truck in for routine maintenance items (brakes, etc), and it came out worse than when I went in. Not sure how they screwed it up, but that's what I get for taking it in for "factory" work. Better off just taking it to a local mechanic. Probably half the price too. read more

I am writing this review of Mac Haik and I did not even visit the place! I was interested in Chrysler Pacifica. I saw couple interesting vans on Mac Haik website. I gave my info details to CHat Contact person. No response. I posted using their contact page. No response. I called telephone number on their webpage for sales. The number was WRONG! Can you imagine that? Then I contacted the web chat person and bingo! The number was corrected instantly! No use though as when I called the phone rang and rang with no answer! Now, tell me why should I visit this dealership if they are so careless with the first contact. I cannot imagine what kind of service they will provide after a purchase is made! Stay away from this place! read more

Meh. Typical dealer. They were eager to sit and talk business. The front end pricing was agreed upon. Then they send you to the finance office and tell you about all the needed add-ons that you didnt incorporate into the price. I had to detract from my experience by buying less coverage (warranty, gap, etc) than i should have since i was already maxed out on my spending budget. I left feeling like i made a bad choice buying a car. read more

Service is horrible. So rude. Terrible experience. They spoke to me like I was an imbecile, and wanted to charge an exaggerated amount for the basic service of checking the code for my check engine light. read more

Worst customer service ever. Don't even try it. Long wait time in the service department, the shuttle doesn't follow the schedule, doesn't announce when it leaves and once you are left there they just don't care. Go to another Ford Agency. I am sure any of them will have a better customer service. read more

Service department is a joke!!! I took my 2013 Edge in for a recall that we received in the mail. I was told that the recall wasn't mandatory and that they weren't going to replace it. It took them 3 days to decide this and then they had the audacity to charge me for a rental. Now for the REAL reason I am writing this review : I was changing my tire on the Edge when the jacket bent causing the truck to fall off. Luckily I hadn't taken the tire off yet so there was no damage to the vehicle. I went into Mac Haik on a Tuesday and spoke with a service advisor (Jerry) about what happened. All I wanted Mac Haik to do was to replace the jack. He said they don't warranty parts like this and that he would have to talk to his manager. This is AFTER he asked if the jack was broken. I looked at him, then showed him the jack that I brought with me and I said that I wasn't going to put my car back up on that jack. So I waited for about 15 minutes and he finally came back saying that his manager had to call Ford to see if they could replace my part and his manager would in turn call me back the next day. Apparently after my wife and I have spent thousands of dollars on this vehicle, he had to call Ford to approve giving me a $50 part. Again, this was on a Tuesday. It is now Friday. I have left two messages with the service director and have yet to hear back from anyone. Needless to say I am beyond frustrated with this stealership read more

I chose them because I thought they'd be the best body shop. I had to take it back three times to get fixed and it still has scratches they caused. They do not care about fixing your car good. read more

Made a deal on the purchase of an F-150 and arranged a time to complete the sale. After an hour or so, I was notified by Jim Talbot - Internet Sales Manager, that he made a mistake and was adding over $1000.00 to the final price. So, they made a deal and then won't honor it - expect their mistake to become my financial problem. read more

This is a review of the service department as I bought my Edge from another dealer. The staff is very friendly, but as with most service depts. at dealerships they will nickel and dime you for everything. Even though I bought the extended warranty, the three times I have brought the car in to be worked on they have tried to charge me. read more

Went in for "The Works" oil change. They got my truck taken care of in the time they told me and even looked for a deal for my service. Clean waiting area. Polite & informative service consultants. Very happy with my service. Thank you for keeping my truck running smoothly! read more

Go to Sterling McCall Nissan! The customer service was by far the best I have received in buying a car. They lost me and my family's money. I've always been a Ford guy, and I now switched to a Nissan and couldn't be happier. read more

I called to make a service appointment cause it's the right thing to do. They told me they had an opening on Saturday morning at 7am. I told them their website says they don't open until 8am. The guy on the phone said the website is wrong. I booked it and drove the 30 min to get there at 7am and found out they were closed and open at 8am. If they lie that bad on the phone making an appointment I'm scared to find out what else the lie about. I'm never doing business with Mac Haik again. I will go to Joe Myers who has always been awesome or try out the new Autonation Ford that is close to my house. read more

PARTS: Way too expensive. If I had known I could get them cheaper from another dealership, I would have. Even one of the parts quote tickets they gave me to take back to my husband had MSRPs printed on it that were false - they were higher than actual published MSRP. And not just one or two items, all the items on the quote ticket were listed that way. Who wants to be mislead into feeling they are getting a good deal to then find out they were paying full retail anyway. Regretfully this was discovered after purchasing the parts another day. We won't be back for the mislead alone, but the guy behind the counter was never pleasant either, just listless and curt. read more

Got my oil changed and a warranty item fixed on my Mercury Mariner on Friday. Easy to find and friendly staff.

I have now bought 5 vans in the last 6 months and one had a motor issue. Brought it to the ford fleet service and they have had it about a month !!!! Still no word when it will be done or can't even tell me the status of the repair. No one ever calls you back and when u do talk to someone they are always out to lunch. Must be the life fest lunch ever because they say they will call ya back when it's over ! I had two vans on order and had to cancel due to poor service dept. I will say the only good thing I have had was the sales guy Phillip when does everything he can for you but beleave this is out of his hands. I have also sent an contact email to ford and have had no response except for a return email asking if I'm interested in buying a truck ??? Clearly the internet guy did not read the comments FYI if I could give them a 0 star I would. read more

Horrible place for after purchase service/repair, I've been trying for two years to get the tire pressure monitor system on a 2020 Lincoln Aviator that I bought Brand New repaired with absolutely no resolution to this date, I went in yesterday (10 Feb 2022) and spent 5 1/2 hours in an attempt to once again get that repaired along with two Safety recalls and for a standard service, I left with the standard service "almost" being completed (no cabin air filter replacement available), even though the appointment was scheduled months ago, giving them more than enough time to be prepared), they had no loaner vehicle even though I paid for the maintenance package that is supposed to provide one (3, 895 Dollars). Bottom line, Neither of the Safety Recalls were repaired, the Tire pressure system problem wasn't repaired even after 2 years and to top it off on the way home I got two more system messages, Driver's door now has a problem, and the Auto Hold no longer works, if that isn't enough, on the way home I took a left and the driver's door flew wide open. How's that for "Service" folks? The only good point was Robert Gonzalez who was doing his best to work through an impossible situation. They also have some sort of a deal with CARFAX that I fell for a couple of months ago, they'll send you an email giving you the minimum to maximum trade in on your vehicle, then after you waste your time driving out there and talking a salesman while they're "estimating" the value of your trade in you find out your trade in is worth $10.000 less than the promised "Minimum." read more

Don't buy used vehicles from them. We bought because we were told vehicles were inspected and had to pass to be sold. I bought a used Ford. Drove it home before we finished signing. Light came on Service RCS soon along with crazy beeping every 5 minutes. Took it back, they said they would take care of it. Went back to pick it up. The very next day the light came right back on again. I tried taking it to a mechanic, their machine couldn't read the code. Then ck engine light came on, had to replace thermostat and housing. Took it back to Ford they can't get the part until a month later. Suggested I just keep driving it and wear ear muffs. Also with the engine computer messed up it can stop accelerating or stop running, but who cares if it's safe or not. I asked how much they will give me for it. I need a safe vehicle to drive and they said they don't want it back. Of course not, because they know they sold a messed up vehicle. I don't even know how it passed state inspection with that light on. Also price was for 13k, when I went to sign they dropped it down to 10k. Why? Because they knew they were selling me a piece of junk. They had already said the price couldn't be dropped just the day before. Don't but used! Can't be trusted. read more

Do NOT buy a used Vehicle from Mac Haik Ford. I recently purchased a truck from them, part of the deal to make the sell was that they would fix a few blemishes in the paint and replace a seat control cover that was missing. They told me that it would only take a few days. It was as though as soon as I signed for the vehicle, they forgot everything about customer service. The correspondence was crappy, it was like I could never reach anyone on the phone. I got a voicemail from the used dept. manager of him laughing. I emailed the GM after about a week and half and no word. The sales rep TEXTED me to tell me they couldn't fix one spot because it would cost them too much (after being promised they would). I asked what would be done about this and was told "Nada". Overall all their chain of command is poor, they have a lackadaisical work ethic, and poor correspondence. I was given the run around and told predictable excuses day after day. After two weeks (the whole time being without a vehicle) I went and pickedup my truck out of frustration to find that them "fixing" it was really more like them using a paint pen and coloring in a scratch. The manager said, " Oh I thought you understood we were just gunna touch it up." COMPLETE GARBAGE!!! They said FIX during the sale, not HALF-@$$ cover up. I would recommend that the Managers at Mac Haik Ford take a class in Leadership and Integrity. This was the second vehicle I purchased form Mac Haik in 6 months and I will NEVER return their again!!!!! read more

This is by far the worst car buying experience. We called about a truck posted for a certain price and when I got there they kept increasing the price just because other people were also interested in the truck. I purched the truck anyway and they told me to pick it up the next day because it was going to be detailed but when I called the next day to pick it up they gave me another excuse that it had to be serviced so I would need to pick it up in two days. The two days passed and I was told that it still was not ready and to come the next day. It has been a week and I am still getting excuses and now they decided that they will not give me the keys until they get a utility bill when all the paperwork was done and approved since day one. I will never buy from this dealer again and will tell everyone I know not to waste their time here. read more

Used their service department for scheduled maintenance and a few other things. Overall I'm happy but sometimes they try and BS you with false excuses when they fail to meet time expectations. I know this because my best friend works in a Ford service department in Austin so I know what goes on internally rather well. read more

My wife and I recently bought a new Ford Taurus from Mac Haik Ford. This was the third vehicle we bought off this lot. As usual our experience was a good one. I spoke with Jim Talbot on the phone before we went over and told him what i needed. He made it happen with no high pressure sales tactics or tricks. Mr. Talbot is a veteran car salesman and handled himself professionally and was respectful towards our needs and financial ability to make the purchase. Our financial consultant was Timmy. He offered us extended warranties that we passed on. He was very courteous and professional as well and did not try to pressure us when we opted for just the basic 36 month/36,000 mile warranty. I have all my vehicles serviced at the Mac Haik Quick Lube center. Megan is a veteran service adviser and we are always in and out of the shop in a timely manner. We like Mac Haik Ford because it is a smaller establishment and you get more individualized attention than you get at the bigger three ring circus lots. If your looking for a new or used car Mac Haik is a good place to go! Fred and Norma Jean Sission read more

Never ever buy a pre owned car here. Just, JUST bought a car for my daughter. Stressed that I wanted something low cost... Robert showed me a beat up Mercury I could have bought on craigslist for a grand for almost $10k. Then showed me a civic with 100k mi for over $10k, finally showed me a car that seemed reasonable, which I bought. A week later the tire explodes. "Sorry, looks like normal wear" and I'm out $250 for ONE TIRE. You're better off just finding something parked with a for sale sign. You'll get just as much support after the fact., better, because they probably won't have you drive across town to tell you they won't help you. read more

We brought our Explorer to get serviced last Thursday 8/23/2018 and they said they'd check it in the next day Friday 8/24. We got a call Friday letting us know what the coolant leak was from and we gave the approval to fix that issue. The service advisor Ron said it would be ready by Monday 8/27. We never got a call on Monday. We waited around noon on Tuesday 8/28 and since Ron never called, we called around 1:00pm. Left a message. Called the service manager and left a message. We were suspicious something was up. Finally Ron calls around 2:30 letting us know that there was another issue but the part was on backorder. By that time, we couldn't pick up the suv. We picked it up yesterday Wednesday 8/29 and saw this wonderful (sarcasm) surprise! THEY damaged the rear passenger wheel area, the front passenger light area and two places on the hood!! We are gonna make sure they fix the damages they did! No wonder there was no communication from them for a few days. read more

BUYER BEWARE!!!! I bought a pre-owned vehicle still under warranty from MacHaik Used Car Sales. I have found out that he car has been re-painted from 2 other dealerships. Mac Haik has committed FRAUD for Non-Disclosure of problems with this vehicle including the paint job. Their only response is "let me speak to my manager". DO NOT BUY a vehicle from them - Go elsewhere. My posts are just the beginning for them. This is NOT OVER! read more

I tried shopping here for 2 days, but they are the typical sales gimmicks company to the extreme. I call about an advertisement and after talking to 5 people not one could even tell me if that vehicle was even available or on the lot; however they all tried every attempt to get me to come look at another vehicle. I asked simple questions about the advertised vehicle and never got a straight answer, just pressure to come look... i'll stick with my local hometown dealerships that give honest answers with no pressure sales techniques read more

By far the best service center I've ever used. They really go over the top to check out my truck.

I would warn everyone not to buy from Mac Haik Ford - Yelp won't let you rate less than 1 star. I bought a very well equipped, high dollar, 2012 F250 with a $16K aftermarket accessory package already installed on the truck from Mac Haik Ford on the Katy Freeway. A few weeks after my purchase the brakes started pulling (sometimes VERY hard) to one side, so I took it in for service. EVERYBODY was very friendly, but the problem was not resolved. So, I took it back, over and over. I called Ford. Their position was that since the truck was not "stock," it wasn't their problem. So, Mac Haik worked on it over, and over, again. And, after repeated failed attempts to fix the brakes, I got back from their service dept again a couple weeks ago. And, this week, warning chimes and multiple messages started appearing indicating catastrophic brake system failure. So, I took it back to Mac Haik, again, yesterday. Then I went in to speak with Ron Roedder, general sales manager - the guy that feigns concern on these pages when he responds to bad reviews. He told me to go with a salesman and pick a truck on the lot I'd be pleased with and he would put together an offer to try make me happy. Well, the "offer" resulted in this --- Mac Haik would give me $20K less than I paid them for my truck 9 months ago, and reduce the price on their new truck by exactly the same amount as the price was already reduced on their Website! So, they want me to pay the normal price for another truck, forfeit my cash down payment and trade-in, forget about over $10K in payments for the last 9 months, and they would let me buy another truck from them at the same price as anybody on the internet gets, and they wouldn't ask for any cash from me!!! Hot dog, what a deal!!!!!! My salesman put it like this: We will take your troubled truck, and sell you the exact same truck - without the $16K worth of additional equipment, for the same monthly payment with a new 60 month term. That's the best we can do. Does that sound like they are going the extra mile? It doesn't to me. It sounds to me like they know they sold me a bad vehicle, they have made multiple attempts to fix the problem with no success, and they want me to smile while they make a less than feeble offer to make the problem go away. It's your decision, but, if you ask me, DO NOT buy a new car from Mac Haik Ford unless you like disappointment, frustration, and customer service that falls short over and over and over, again. I will be filing Lemon Law paperwork with the Texas DMV tomorrow! read more

I scheduled an appointment for oil change and tire rotation. My car wasn't taken in until 45 mins aftery appointment time. What is the point of appointments if it is first come first serve anyway?? read more

Arrived at the dealer for battery replacement and before I exited the Car a Service advisor came out to me to ask what I needed and directed me to the area where I could have this done in less time. This is the FIRST time EVER that I was Greeted by a Service advisor HERE. I want to thank her for The GREATEST Customer service. read more

I would give this dealership a negative rating if possible. I purchased a new 2017 Expedition last August 2017 right before Hurricane Harvey. I wanted cloth seats with 2 benches and they informed me that it wasn't something they kept on the lot because people don't want them. I am a person who wanted it as I have 3 kids and dogs and need a large vehicle to fit my family so the 8th buckle would have made a huge difference. Anyhow we needed a vehicle quickly before the hurricane hit because we are military and while from Houston live in California. We purchased the expedition and drove it to Ca. January comes and it broke down due to a cracked head ? And I had to have it in the shop for 3 weeks. It only had 7k miles on it so it was a faulty engine at no fault of my own. I just called to have my oil change today and also have my back up camera fixed because it just stopped working out of no where and was told it would need to be dropped off and it will take several days to be done. I don't feel they actually care about customers and only care about selling vehicles at whatever cost. Never will recommend this dealer read more

I hate the car buying experience, salesmen are normally terrible wolf of wall st types, but I didn't have that problem here. This is the third car I've bought and this one was painless. I'd recommend to anyone buying. Very satisfied read more

i recently purchased a 2012 Acura TSX and I am loving so far. The sales and financial are really friendly and helpful.

I had an opportunity to buy an F150 from Mac Haik and the team was very helpful. They made the buying process super easy and even managed to get me a better rate. The deal was too good to pass up so, I drove from Austin to buy this truck. So far, it has exceeded my expectations -- what an amazing rig! read more

Went in fully intending to buy a new truck and things started out smooth enough with the salesman throwing out the numbers I was looking to hit. After three hours of waiting around while he fixed errors on the paperwork and searched around after losing my wife's drivers license he comes back with a number that is 15-20% higher than we had been discussing all day (before TT&L). In addition, to help us reach the number we had previously been discussing they just tried to shave the difference off our trade in, offering below 50% of the KBB trade-in estimated value and CarMax appraised value. Big waste of time and a lot of over promising but under delivering. Best of all, after wasting hours of our time, our salesman John started cursing at us because we wouldn't close a deal several thousand higher than was originally discussed. Really unimpressed with this place. Buyer beware. read more

I bought a vehicle from MacHaik Ford abt 2 years ago. It is a Silver Ford Edge 2018. The finance manager who took my case, Cameron, repeatedly insisted that in order to get financing via Ford Credit, which was my only option at that time, I HAD to buy an extended warranty from Ford. I repeatedly mentioned that I did not want that and that I would prefer not to have it. I come to find out a few weeks ago that it is in no way obligatory to buy the extended warranty and called Ford to corroborate the information. Unfortunately I have let some time pass but I had no reason to believe I was being lied when I bought the car. The sales practices used, to make me sign a contract for a warranty I didn't need are awful and this should never happen to somebody else. After speaking with them the finance guy just said he never said that and obviously I don't have a way to prove him wrong. I hope people read this and stay away from this place. You can buy same cars at other dealerships read more

I was required by Fred Loya insurance to take my vehicle to Mac Haik's body shop to get an estimate on repairs. I was informed by the estimater that they have an agreement to only estmate certain prices, which I believe is illegal. The estimate was lowballed. I asked for a copy of the estimate. Many things were not listed. I decided to take my car to another shop with the estimate in hand. Guess what ? they found the things that were not listed. I have decided not to let Mac Shaik to the repairs. Not a good way to run a dealership Mac. As for Fred Loya , they're history too. I wont ever set foot on that property again. See ya theives!!! read more