When buying from this dealer...make sure he keeps his word about the car registration...he often…read moreforgets about the year tags ..so do a thorough inspection on all vehicles...INDIANS folks (the annoying ones) tend to sell their cars to this place with a lot of issues...so do yourself a favor and really go with a person who knows a lot ...

I went to LKS to see a used Ford F150 they advertised online. I drove down from Tracy because the…read moread showed a truck that fit what I was looking for pretty exact. When I reached out online Kevin responded right away and we set up a next day test drive of the vehicle. When I arrived Kevin greeted me, her was very polite, he showed me to the truck answered any questions, retrieved the keys and left me with the vehicle to inspect it at my leisure. After a short inspection I asked him if I could test drive the vehicle and he took a copy of my license and let me take the truck. During the test drive I did a hard acceleration and noticed a sputter with some significant power loss and the check engine light flashed on- it was a misfire. I drove back and let Kevin know what happened and that unfortunately I wasn't interested. He was very apologetic and asked me to wait before leaving and hooked up his scanner to see what was wrong and it was a misfire. He changed it the spark plug from the misfiring cylinder and we went on another test drive and the issue was gone. I liked the truck and the scanner didn't show any other problems so I decided to buy it. Kevin informed me that if the problem came back even though he was selling me a used car as is he would fix it or he would take the car back which from a smaller dealership I've NEVER heard before. We finalize the deal do the paper work and I drive off. During my two and a half hour drive back it happened again so I texted Kevin and let him know, long story short hex was polite and professional and honored his promise. I got the truck home and within the next few days I decided to use my scan tool to see what the issue was and it showed a misfire in the number two and four cylinders so I changed the spark plugs in all of them which I usually do anytime I buy a used vehicle anyway and all codes cleared the truck has been running great now for about a month. I called Kevin to let him know and he was happy it worked it and offered to pay for the repair which I declined. Kevin is a stand up guy, and if I find itself in need of another used car I'll gladly do business with him again. Here's one thing people need to consider though when buying a used car, especially from a small dealer. These vehicles are used they're not certified pre-owned they're usually inspected to make sure they're legal to be put on the road and minor repairs are done. You're delaying with a small business that's trying to make money and most of them aren't going to spend extra money to make sure every major repair is completed because their customer base cannot afford or do not have the credit worthiness to buy those types of vehicles. I could've gone to a certified dealer but I found this specific truck and honestly I expected more issues than what I've had so far. Bottom line I usually don't trust used car dealers but Kevin showed here would make things right during and after the sale. I can't recommend him enough!

I found Kevin on Craigslist many years ago. I can honestly say that at no time did I ever feel…read morepressured to purchase. He was a great guy. Understanding of our situation. Told us that if we wanted to look around more til we were sure he respected that. He had so many offers on this car. Our last two pre-owned cars we felt pressured and ended up making a bad decision. So like he said the choice is yours. It's for sale and I know you're interested, he let us leave and shop around. Within an hour I called him back and told him I want to purchase it. I'll be back tomorrow. He knew I was a young college student needing reliable transportation back and forth to school. He said it's not just selling a car to him, it's an investment in my future. And Everytime I get in this same car now I'm always grateful to him for being understanding and an overall wonderful person.

2.3.26 I took my Rav4 in for a safety recall fix. The staff was fantastic! It took about 4 hours…read more (I left and came back) Cost, thankfully, was none. I'm always concerned about "other" work they need to do. I appreciate them not trying to add on. Times are tough. I'd go back.

The Sales team is just fine no better or worse than any where else. However saying that go…read moresomewhere else equivalent sales but Madera's Finance department is the worst. That lady is in over her head. There service department is slooowwww oil changes should not take 2-4 hours. In other words go somewhere else.

Mr. Francisco provides the best customer service, I was able to purchase a great car for a very…read morelow price and low down payment. My credit was approved in minutes!

From the owner: We Specialize In Used Cars, Trucks, And SUVs.read more

great selection, everyone was nice and respectful. prices were low and we were able to get the…read more car we wanted

They overprice used high mileage cars...their mechanics aren't certified..overcharge you for…read morerepairs costs that they don't fix when selling the cars..don't believe carFax is all made up and not true to their word...

Obviously nobody's looking at Yelp anymore. Went to Madera Auto Plaza with a friend to buy a car…read moreand found out that they sold a car to him previously with a salvage title which I don't know if it's even legal but was definitely not disclosed to him! The owners and operators/"salesmen" of Madera auto Plaza are beyond fraudulent. To have a dealer license in the state of California you are fiduciary/responsible and these people should be in prison for their thievery. I will be advising my dear friend how to sue Madera auto Plaza in court. They are already in touch with a lemon law firm.

Got a car recently and got a great deal! Alignment was off so they helped me take care of it for…read morefree within my 30 day warranty. I was in a money situation he even offered to help me through it! Thankful for their help.

Billy was amazing! Super friendly, respectful and 1000% honest. I am a Senior Manager for a top…read moresales company and I normally play the dunce when I shop but I do my own thorough research and Billy was completely honest, exactly what I look for when I hire. That said the dealer was very clean and had a great variety of vehicles.

This place is a complete joke. They are utter and complete liars. They sold me a car that had no…read morespare. They told me I could get one for $200 with a service they would connect me with which NEVER HAPPENED. Then my start stop did not work, I am an hour away and due to my work schedule and my children's school I could not make it until school was out. I go and they say sorry if you had came 3,000 miles ago. I tried!! It is not my fault they have the same business hours that I do, but apparently they use any tactic to get out of being a trustworthy honest business. I wouldn't recommend this place to my worst enemy. BUYER BEWARE!! They swindled me out of $400 and if they had their way it would been much more. This would not let me leave no stars or else I would. They deserve negative stars. And Jim Hamby is a liar too, textbook used car salesmen.

I am writing to formally express my concern regarding my recent experience with Madera Toyota…read more We traded in a vehicle approximately seven months ago and were under the clear understanding that the transaction was completed and all financial matters were settled. It is very concerning that after this length of time, we are now being contacted and told that we owe additional money. This was never previously communicated to us. In addition, the person who called us regarding this matter was extremely rude and unprofessional. The way we were spoken to was unacceptable and added unnecessary stress to an already confusing situation.

Made an appointment for an oil change for a promotional price of $37 and also asked for tire…read morerotation. They talked me into purchasing an oil change/tire rotation package for $233 for 3 oil changes and 3 tire rotations. I didn't want to use the purchased package yet (because of the promotional price). So I left my truck at my appointment time and went to lunch. Came back a couple hours later and it wasn't ready. One hour later I went to check and the truck had in fact been sitting ready. I went to pay and they only charged me for the oil change. Asked about the rotation and they didn't do it. I was so upset I asked for a refund of my $233. It's been a back and forth (mainly me communicating because Glory Hernandez doesn't bother to respond. When she did she said my refund would be issued in two weeks. It's been since February. Now the end of April and I still don't have my refund and she still has not responded to my two emails. Extremely poor customer service and a don't care attitude from this supposed manager.