Poorly trained staff and horrible customer service love mainland but this location specifically is a Big No, management needs to step up or step aside read more

Everything is overly complicated. Sizes are limited. Seems easier to just buy online. read more

My credit card was stolen and used for $92.70 recurring charge of the $92.70. EVERY MONTH . .$92.70. 12/28/2024 $92.70. 01/08/2024 $92.70. 12/20/2024 $92.70. 12/14/2024 Once a week $92.70 back through November and October 2024.. cancelled my card. . No effort has been.made to make charges that were jfraudlentky made in their store. My card ending #2229 a ( Cashwise Visa) Please contact me at email danitapoore60@gmail.com.. Sincerely. Mrs. Danita Poore 217 Reservoir Ln Suffolk, Va 23434 read more

AVOID THIS SHOP. TWO TIMES tried to order something online. First time they sent a totally random shoe. They said it was a mistake then they send the right shoe but the wrong size. The item that I wanted in my size is now sold out. Lol They dont even bother to answer the phone. Good thing I didnt trust this company Mainland Skate & Surf to begin with (look at other reviews) and bought (A THIRD TIME) from another website that is actually reputable. Horrible first impressions (x2) I am very skeptical now and WILL NOT be doing business at Mainland Skate & Surf in the future. MY RECOMMENDATION IS TO AVOID THIS SHOP. read more

They were racist my son in law. He went in to apply for a job and the guy at the store was very rude and not helpful at all. He was racially profiled! Don't waste your money here.! read more

Just went in to see if they can untag (I had the receipt) something for me as I didn't want to drive an hour in a half away to the original store, the manager Tommy Gordan Gordon? looked at me and replied "if you want me to bend my rules what are you going to bend for me" in shock I replied "if you can't do it you can't but I'm not doing anything for you". He then said "well if nothing can be done to me" as he shrugged and walked away. I feel so grossed/ creeped out givin the store was empty. Do not let your daughters shop here!!!!!!!! read more

Great service I got a sweater for Christmas and didn't like the color. I went into the store and Cam was able to help me out in the exchange. She went over and beyond to help come up with a solution we where both happy with. Thank you great customer service. Sadly something you don't see as often now in day in retail. So when I do see I like to take the time an appreciation good customer service. Thank you will be making this store my only one. So much better service than Valley Fair. read more

Mainland Skate & Surf - Cookies sweater - Skate Shops Near Me - San Jose, California

The service is beyond horrible as shown in these reviews i don't even have to write this review to tell you how bad it is no help at this rate put a self checkout and have no employees there read more

After the mess at the Roseville location, I went to this location to pick up the shoes that I hoped had actually been held for me. The first person to greet me was looking for the shoes but having some trouble. As he showed me the shoes, the manager got involved, hearing my story. She wanted to keep my receipts from the other store and I gave them to her. They both noted that I did not get the 20% discount and since it was a 20%/40% sale, I should have. They gave me that discount. They also apologized multiple times even though they were not responsible for the mess I'd experienced at the other store. I'm not feeling 100% about them, but close. They tried to make me feel better about the situation. read more

I will no longer shop at any of the mainlands !! Way overpriced ! Customer service is trash bought a shirt previous day ! I thought I had a XL but it was a L tried to exchange it but I don't keep my receipts because I don't return stuff even bought it with my card they couldn't find it in the system so I was stuck with a Large shirt ! I will never ever shop here my whole family shops here I will make sure to tell them goto Zumiez or something ! Horrible policy's read more

Reviews pretty much some it up. This is a chain store, like the chain used to be to flush toilets! Zero customer service. You may get a greet at the door hit or miss but that's about it. Nobody will come answer any questions, nobody will help find you anything. Went looking for a longboard, nice selection, but nobody around to help answer questions. And signs not to try out the board? How do you buy it, without trying it? Do you by a car or a bike without a test drive? Was looking for a skateboard helmet but couldn't find a size for my son? Nobody around again. What a disappointment they lost out on a $260 sale here. Lots of merchandise but no customer service to help move it. Recommend go to a real skate shop with customer service like a small business store like Ohana Board Shop, they will treat you right and explain things, let you try out stuff. Unlike this store. Rating barely a 1 out of 5. read more

Ordered a cookies smell proof back pack, I was expecting it to come in somewheee around 2 to 3 weeks, but it actually came in about 4 to 5 days, which was great, really stylish, and official, definitely would recommend. read more

This place is a JOKE! Tried to do an exchange without a receipt and it was next to impossible. I didn't want money back...just an exchange. First I tried to return it to Valley Fair and they said I needed to go to the store where I originally purchased it from. I'm like really??? I just want to exchange the shirt. NOPE! So I go back to Oakridge and it literally took an hour to complete the entire process. I had to know the date and time it was purchased AND which register it was purchased on. WOW! Talk about inconvenient. Retail stores like Nordstrom and Macy's make it so easy to return and exchange things and I think that Mainland needs to upgrade their policies if they want to stay in business. I will not be back EVER!!! read more

First of all the service here sucks! There only nice to you when your buying something. I recently bought a G Shock here for a gift and it was broken! I took it back and Patty the manager was a stupid B**** and said we can give you another one in 2 weeks. Well patty that defeats the whole purpose for the gift! She refuse to give me back my money and I was stuck with a broken watch. Now I'm going to let corporate deal with her. I'm never shopping at this store again! read more

So.... I'm currently walking around this store as I type this. Not one employee said a word to me. Not the girl standing at the front, who should greet everyone as they walk in..(Isn't that what she's there for?) Not the one standing in the middle of the store, and not the ones standing at the register. These kids really just get paid to stand there huh? Must be an easy job. Maybe I should apply to work here. Anyway, store itself has a little bit of everything but I'd rather go to another store where I'm acknowledged and don't have to go searching for someone to help me. read more

Mainland skate and surf is a great store with lots of the latest fashion trends to select from and for those who skateboard there is a HUGE! selection of decks,wheels,bearings,skate shoes,even protective gear. The service is what really makes you remember the store right as you walk in you are greeted with a smiling employee saying "how are you guys today?" This store has a great vibe that the employees give off you can really tell they love being there and as for "Ray A." (his review on the right) his description on the manager patty is way off! I know patty very well and the reason she would not be able to get you a watch is maybe there isnt a shipment coming in for a while or they have to get one from another mainland store......all in all this is a FANTASTIC store for anyone - Chris Brotherton read more

I realized I pretty much hate Bones China Reds Bearings, always having to clean them and lube them up. I decided to bite the bullett and purchase some Bones Swiss Ceramic bearings. I called all the Zumiez in the south bay area and the people working at zumeiz said they had them in stock. I went to Zumeiz and they had the ceramic bearings but not the ceramic SWISS bearings; the difference between the two is significant enough for me to bitch and moan about their confusion in the matter. They dont even carry the ceramic swiss bearings which is retarded. I don't want to sound like a bitter old man but if you're going to open a so called skate shop you should probably carry competition grade bearings and hire employees that know a little bit about skate products and who have some common sense as well. Anyways I called Mainland and the guy on the phone actually knew what the hell he was doing and confirmed he had one box left in stock. I asked him to hold them for me and he agreed to do so. I skated there with my friend and I walked into the store sweating like a Punjab but they didn't mind and actually had the bearings set aside when I told them I had called in earlier. That was really cool of them to do that. After completing the transaction the guy behind the counter went ahead and installed the bearings and we had a friendly conversation about skateboards and had a few laughs while he was doing so. Once they were on they spun like butter and were quiet as a mouse. My buddy even tried to get on my board and it slipped out from right underneath him and he busted his butt in front of a few people outside the mall which totally made my day. Mainland is legit. read more

This store is a mixed bag of zumies and tilly's maybe a little of skateworks as well. Im surpized they had Nike Sb's out on display and for sale. Great variety on stuff. Thats all I got to say about this store.. read more

Sean was great! Gave me great recommendations and fixed my board really well! Come here if you need your board fixed!!!

My fav mainland location. I come here to shop for my BF and we almost always leave with a good item. It is rare when we come in and he finds nothing he likes. This is my favorite location, again, because mainland employees are great. They are some of the most fun employees I've had a chance to interact with. They are down to earth and always willing to participate in friendly conversation and it doesn't feel weird. Definitely recommend this place. read more

3.5 Stars I totally love their selection of TOMS shoes here. They carry tons of colors, even colors that have been discontinued for a while now. I would say that they carry a larger variety of TOMS than I've seen at the actual TOMS store (in LA) or at Nordstrom. Very helpful staff that approached me to ask if i needed help but didn't hover over me while i took my time to browse. Their clothing section however doesnt seem to offer too much and things are still very pricey. Would def. come back here for shoes though. read more

I bought an Adidas Shoe for my daughter on 30/07/2019 and when I reached back home, I realised that that was a men's shoe. Store : Stoneridge Mall, Pleasonton I went to your store on 02 August to exchange the shoe and your store manager (SAM) refused to exchange the shoe and rather threw the bill on my face. At the time of buying the shoe, I told that I don't need the box as I am here for business and don't need the box. Sam ( Manager) told me that I told them to throw the box and that is why you cannot exchange it. The shoe is in its original state and have not even removed the tag. However, even on my several requests he was too rude and never bothered for a customer. I am here till 09th August and would request for a resolution. I have left the shoes at the store, as I don't need a men's shoe for my daughter. read more

Cool store but the only thing they really need is more orders of premium plain black Connectic shirts. Hopefully they keep XL in stock.

The staff is extremely friendly and will find EXACTLY what you're looking for. They're all wearing masks and gloves. Despite the horrible reviews from two years ago, they have definitely changed in a good way. Exceeds my expectations for your standard skateboard shop. My go-to skateshop. I definitely recommend swinging by even if you're contemplating on whether or not to go. read more

They have real surf wear. Not to say their fashion aren't good. But if you need real surf/snok/swim you will need to remember this store. If you are going to the water, this is a good place. If you are going to the beach you might want to shop at a vanity surf store. read more

Love the clothes they have here-- they have brands that most other stores dont (like Connetic), but also have the staples (like RVCA). Nice little switch up from the usual stores. Ben and Natalie helped me out the last couple times I was there and were super nice. read more

We arrived in the store 15 minutes ago. I am looking around with my son ( who loves this store) and not one of the three salespeople have spoken to us. We are 1 of 2 groups of people in here. There's a male worker who is flirting with his coworker who is in a flowing dress and oversized sweater. All she wants to do is laugh and spin around in the middle of the store. It's all very bizarre. I give 5 stars based on the selection of clothing, but 0 for customer service so I'm meeting in the middle at 3. We come here often and have never been treated like this. They need to get rid of these employees. read more

Has some tough to find at the mall items, such as lots of Tom's (tiny Tom's too), cute baby-g watches, skate/surf/snowboard stuff and Krochet Kids hats. The cashiers have been helpful and kind each time I shop here. My only complaint would be in regards to the feel, the store is BIG and doesn't feel all the way full. The sparse feel is off-putting at first. read more

Was looking for a cruiser board. Instead of coming over and offering to help me out, the guy behind the skate counter just stared and did nothing. Also the boards are way expensive. I went to Zumiez. read more

Just came in here and the customer service was AMAZING OMG. Worth every penny I spent just because of that! Keep it up!!!!!!!

I love the clothes just kinda pricy need more LRG

Customer service here suck!! They guy standing at the front who's suppose to greet people just want to talk to his co worker. Ask his for help and he'll tell you "what we have it out." read more

Dropped in again to get more skateboard parts and couldn't believe it. The service was even better than the last visit. Way to go Mainland, you're hiring the right people. read more

The service here wasn't bad. This place has a significant amount of skating things. The employees were quite helpful to us and weren't a pain to deal with. Overall this place is pretty good for both clothing and not bad for skating. I recommend shopping here for both clothing and skating. read more

So my girlfriend went here on Christmas Eve and and bought me a RV CA hat and when I opened it as a present I noticed it was open on the side and I and I told her look she sed that's how it was wen I got it I went to the store with the receipt to get a new one and the guy that has tattoos with big plug earring told me no u did that we don't sale stuff like that here I can't Exchange and that's all he told me that's messed up read more

I purchased a new skateboard for my son the other day. My son was very happy with all the extras they gave him. They had a huge selection of all sort of skateboards and clothing. Next board he gets we'll be back. read more

Disappointing and uncomfortable. When someone goes into the store with the intention of spending at least $100, and then gets followed around by the store personnel while trying to shop to the point where they feel uncomfortable, it kinda makes you want to spend your money elsewhere. Next time don't make it so obvious that you think people who aren't thieves are. Perhaps follow someone who really is there to steal. Still spent the $100, but will never go there again. read more

Worst business ethics ever. we tried to return clothing we received as gifts from Christmas and the store associate literally smelled the clothes and said that someone has worn it. literally. what was worst was that although they sold the sweater without the tags they expected the sweater to have the tags to be able to return. on top of that, the DM said that "his" store would never sell anything with a "stain" or "odor" on it, yet he says they mark down items with stains on it and sell it for less. yet, the receipt does not indicate that "markdowns" are nonreturnable. how does that make any sense? it doesn't. never, ever again will we do business there again. if i could give no stars, that would even be better! read more

I would give this place 0 stars. After purchasing a t shirt for 30$ . i got a allergic reaction to the material after wearing it. I took the t shirt back with original tag and reciept. The clerk smelled my shirt and said it smells good so that means its not in original condition so therefore he will not return it. Very rude in doing the transaction. Very sad to hear that. I will stop shopping there and i highly recommend everyone to do the same. A better store to go to is zumies. Same products with better service. Poor customer service and poor quality of clothes mainland. You failed today, sadly. 0 stars read more

I went into MainLand on 5/4/18 at the mall to get my boyfriend sweatshirt and the girl at the register in the rudest tone goes "and an extra large was okay for YOU?" then looks me up and down and was rude for the rest of the checkout. I am overweight but not by that much and normally I would wear an XL but in this case it was actually for my boyfriend. My friend who was with me even looked up and said excuse me did you hear what she just said. I was going to call in or even go back in to complain but I'm extremely embarrassed to go back in there after this which sucks because I was consistently in there to shop for my boyfriends clothes because they have super nice Thrasher and Santa Cruz apparel. I just don't think it's good for one of their cashiers to be rude in that way towards other girls especially. You don't know the others story and if I was too big for an XL and I was buying one you still should just keep your mouth closed because you don't know what that person is going through. I'm currently trying to lose weight and I have successfully lost quite a few pounds but hearing the skinny girl at the register say that ruined most of my night I didn't even go out with my friend after I went straight home. I guess I'll just go to Zumiez now for his clothes because it is right down the way. I really regret spending $70 there but I couldn't just walk out once she already started checking me out I was so shocked that she would even say that to me. I may actually still call the manager because that's what everyone is telling me to do. Thanks for ruining my night though skinny girl. Rude: read more