Cheesecake ice cream was Wonderful! Staff was very friendly. Would definitely return and get the same thing it was so good! read more

Marble Slab Creamery - Cheesecake IC with graham crackers, marshmallows and Cinnamon Toast Crunch! - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

: I'm writing to express my disappointment with the service I received. I waited in line without any acknowledgment from staff, while another customer who arrived after me was immediately assisted. The employee then spent several minutes with them and never acknowledged me at all. Other customers noticed the situation and left, and I ultimately did the same. This experience made me feel that my read more

Best ice cream i've ever had the employees where very nice and friendly! They greeted me when I walked in and one employee named duriel was very nice, kind and very funny. He made me feel welcomed the minute I walked in. If you come here make sure to leave a big tip!! read more

Horrible location. It was hot and ice cream was melted. The sewer smell is absolutely disgusting and we had cockroaches under the table. This location needs the health organization to come by and shut it down. read more

Marble Slab Creamery - cockroach - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

This review is NOT about the store, but rather it is about corporate customer service. First off I love the ice cream, but I probably will not go as often. I am a member of their rewards program which at the moment appears to be in shambles. I have tried repeatedly to port to the new program, but have been unsuccessful. I tried reaching out 4 times via email to support, but other than acknowledging the email I have received NOTHING back. I managed to get a phone number for customer service (which is not in the website), and have tried contacting them that way. Unfortunately, that number brings up the most useless keypad system I have ever encountered. There is no menu to select from, it just says that anything you push is invalid and keeps telling you to select from the non-existent menu. So to sum it up Marble Slab doesn't seem to care when you contact them. read more

Poor cleanliness. The floor was a complete mess, the grout and baseboards look like they haven't been cleaned in years. Poor service. No greeting, no M&M's that my daughter was so excited about and they didn't even mix in the toppings just sprinkled on top. Deceit. On the counter they only display the regular and large size cups when the small is listed on the menu and should be displayed as well. Overall much to improve on to deserve the Marble Slab name. read more

Cleanliness- there were bugs crawling next to the topping. Told staff & they said "yeah something happened in the back & we've had a lot." Ummmm...that's not what you want to hear as a customer. , it was absolutely disgusting. Grossed me out. Trash on the floor. It was not clean. Will not be back. read more

Well this place is a bit of a mess. Ice cream is decent enough but the staff needs more training. We had a mix up with the order and the person putting together our order put the wrong flavor on top of the first scoop. When we asked her to correct she removed the top scoop leaving smears of the other flavor on top and was going to use the same ice cream till we requested she start over. Isn't this basic, service 101? Then we asked for mango for the second ice cream and were told it's running out. We said it's ok give us what you have and it amounted to half a scoop. They still charged us full price. At least take a dollar off or sell it as a kid's portion. The ice cream was ok, fairly standard. Not a great experience. read more

This is the greatest cookie place in America. I literally nutted when I ate their cookies. If I had a choice between my kids or this place, it'd be this place. read more

A solid ice cream place made better by the fact they use the old Maggie Moo brand. (A)

I would recommend finding a different location if ordering delivery. I tried to call and let them know what happens with their orders for delivery and how their lids were not secure and how to FIX this for a better customer experience and the lady had NO intentions of fixing this KNOWING orders are making it for delivery as a melted mess in a bag. instead she argued and gave me attitude. sorry guys if you receive messy door dash orders. we tried i told her I'm not arguing, take the advice or leave it, I tried to let them know for better customer experience. read more

20 years ago, I remember eating Marble Slab and it amazing..... I just went to this location and the guy working said he closed the toppings already, which was 30 min before closing. That's the whole reason for the Slab is to mix the toppings. I can buy plain ice cream anywhere. I asked if a small comes with 1 scoop, he said yes. I told him which flavor and he scooped 2 small half scoops and preceded to charge me nearly $9 for 2 scoops. I said, we just spoke about 1 scoop. I said, if this is 2 scoops you need to add more ice cream. He did add more. The cone was stale and old. Not worth the price at all. I paid and walked out and sat on bench outside the store. As I was eating it, several other people were there also getting ice cream and half of those people walked out due to no toppings. At 9:30 he turned open sign off and started turning away people that were trying to go in. Then after 5-6 people left, he selectively letting other people come in to buy after already being closed. The guy working the counter is Indian and the people he told the additional topping were closed AND the people that were turned away were all White people. The others that were allowed to come in to buy after store was closed were also Indian (and no it was not his family members). I watched the whole thing happen. The place it dirty, the guy at the counter seemed very unhappy to be there. He acted as if I asked him to help dig a ditch when I ask to sample only 1 flavor. I would not recommend going here. Go anywhere but here. This pic is of the person running this place into the ground.... read more

Marble Slab Creamery - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

If there were no chocolate chips in the cake I would give them three stars for getting to order wrong, but since there were about 10 chocolate chips they knew they were meant to be there they just did an awful job. read more

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Although the ice cream seemed to taste fine at the right temperature, the cleanliness of this establishment is an entirely different situation. Despite the lack of customers (none directly prior to our arrival), not one table was clean. Chairs were disheveled and unorganized, and the restrooms were disgusting. I shouldn't have ate the ice cream based on the appearance alone, but my kids were so excited, I just decided to stay. Never again. read more

Marble Slab Creamery - Dirty Tables - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

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When I walked in first thing I noticed was the dust and dirt cakes on the hanging light fixtures. move on to getting the toppings and there were roachs adult and juveniles on 4 to 5 of the topping choices we could see. once I saw that I was done. I would highly avoid this ice cream place and go else where. read more

Good ice cream. Giving this 3 stars since it's so hard to choose your ice cream flavors when there is a long line since they don't have the flavors posted up high above the counter. Also wasn't very clean inside. read more

Marble Slab Creamery - No better way to end a day than with a Marble Slab Sundae - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

If your wanting good ice cream don't come here, WASN'T worth $6 an ice cream cup! YUCK. Old stale toppings and when my 6 year old calls ice cream bad ITS BAD. Also I saw the man making more and more cones when he already had boxes of them so those will probably be stale too! Huge Gnats everywhere... barf. 10/10 don't recommend. read more

Walking in, my only thought was that the entire shop smelled saccharine (a little too sugary). The ice cream was pretty average, but watching the mixing process was fun. We were the only customers there, so we got to try everything we wanted and take our time to order. A lot of the flavors were really sweet to me. My sister and I ended up sharing a small cup of sweet cream with strawberries and blueberries. This was my first time having ice cream mixed with the toppings like this, despite the fact that this was probably five ice cream trends ago. It was a hot day, and the cool ice cream was welcome. Unfortunately, despite our attempt to cut through the excessive sugariness with fruit, it was still too heavy and filling and sticky, and I was searching for water after I was done. If you go, I'd recommend sharing with lots of friends so you don't end up eating too much and clogging all your qi. (I kid. Kind of.) read more

It does not even deserve one star . $14.00 for 2 large ice cream cups. Not friendly at all . The ice cream case is a mess. They have signs up for ice cream they do not even have in stock. The place was a mess. Go to Andy's Custard on Lebanon Road. read more

First off, the lady who served my husband and I didn't speak up. She was mumbling. She also didn't listen to the fact I wanted a cone not a cup. She didn't have what we both wanted initially. She was not very welcoming. The ice cream cone was hard as a rock. The ice cream was expensive. If you want a good ice cream go to Braums for cheaper. My husband ice cream was okay. We will not be coming back here. read more

Marble Slab Creamery - Blue Cotton Candy Ice Cream Cone - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

Went during a very small window that I had for some ice cream I was craving, arrived at 12:34 on a Thursday (opens at 12:30) and no one was there, doors locked. I waited for 10 minutes (in august in the Texas heat, mind you) and no one showed. Very disappointed and won't be coming back and wasting my time. read more

This place is beyond disgusting . I say that because the workers don't even acknowledge the dirty place where bugs and roaches are crawling over the counter. Also, the temperature that the ice cream is setting is not even cold enough that the ice cream is melting before you can even eat it. Something is definitely going on in this place and they need to take some serious action of fixing it. I'm beyond disappointed. I wish I had pictures to show the reality of this place. read more

I never write reviews and I hate writing bad ones but listen to this... Apparently they close the options of mix-ins at around 10:00 or before (at least 30 minutes before closing). BUT there was a literal ROACH running across the counter by the slab where the mix-ins had just been picked up. The employees were absolutely unfazed, but I shouldn't be surprised by that after reading the other reviews of similar encounters. Corporate desperately needs to check out this location! I will not be returning. read more

Tonight at 8:30 my family and I decided we wanted some ice cream. Checked the hours of marble slab and they're listed as open until 10:30. As we entered we were told they were closed although there were other people in the store. When stated that their hours listed are open until 10:30 he said yeah well we're still closed. He then proceeded to turn away about 10 other people. Definitely won't be coming back here. Not only because their poor business management, but their poor attitudes. read more

We went inside, and there were two roaches just chilling on the counter like they were clocked in working the place wasn't really clean as well, the splash guards covering the ice cream was grimy and smeared like it hadn't been wiped in a while. We left, it wasn't a great experience. read more

Marble Slab is always a favorite. However this location had a few negatives. There was a strange odor upon entering, the outdoor sign is off which made us believe the store was no longer open, and there are no signs displaying what flavors are available. We waited in line like 20 minutes and the line blocked the flavors- something that should be visible to customers so they can decide before entering. read more

The young man that scooped my ice cream did so with so little care it was completely dripping out the sides. The person I came with asked for a smoothie-he said they were out of smoothie mix. So my friend ordered a strawberry ice cream with maraschino cherries. They were out of cherries. So she suggested taking the stems off a couple of the fresh cherries they use for other stuff. He refused to do so and made her do it herself. And then, when we paid, he has the audacity to shake the tip jar as he checked us out. read more

I was excited to try this place since it had been years since the Marble Slab in my hometown closed. I walked in with my mother and was underwhelmed by the look of the place. We waited about 10-15min for the young girl to finish up with the customers in front of us. When it was finally our turn, I noticed a lot of the flavors were empty. I ordered a mix of white chocolate and coffee with a Heath and Butterfinger mix in. It was pretty good. My mother ordered a mix of banana and chocolate ice cream with almonds mixed in. The girl ended up mixing in a banana with chocolate chips into the banana ice cream which isn't what we asked for. She then had to redo it and stated that the chocolate ice cream was just made and it was soft. Upon paying for our ice creams, I noticed a ROACH crawling around by the toppings! I was mortified but had already paid. I just wanted out of there. Luckily my ice cream was okay but my mom said hers was nasty. I'm so disappointed!! I don't think I'll be returning to this location again. read more

I wished that I had seen the reviews of this dump. It's a disgrace to all marble slab franchises. I went there a week ago. I ordered a milk shake " nope sorry out of milk shake mix" ok I order another item " nope sorry out of that too" the kid was a moron and obviously had to be the owners son because you could see his lack of being professional and trying to actually represent the marble slab brand. I hope marble slab pulls their franchise from this location, it's hurting your brand horribly. I will never be back to this location and advise others to just go to McDonald's and get your shake or cone there you will be better off. read more

This place is honestly disgusting. The bathrooms are terrible with bugs. Everything is dusty. They had boxes and boxes of cones that they are obviously reusing and will go stale. I had marshmallows in my ice cream that were stale and inedible. After tasting that I just tossed the ice cream because if they can't even keep that fresh who knows what else is going on here. Terrible place. Avoid and save your money. read more

Great variety of flavors and great taste, owner is super friendly every time I make an order over the phone. Definitely recommend

If you are looking for the good ol'days of FROZEN Marble Slab ice cream then this place is NOT for you. Clerks no longer have to work to get ice cream out of the buckets ....the ice cream is barely frozen now! They've obviously upped the freezer temp to make the ice cream more "workable". Place did not smell clean to begin with. The ice cream was pretty much melted when it was dipped and was more like soft mush after the mixin' was added in. Ice cream/mush/whatever it was didn't even taste good and was probably old or had been sitting close to some other type of food. Threw most of it in the trash! Waste of money! And they even have a tip bucket! Tip? Yeah I got a tip for you! How about cleaning the place up and freezing the ice cream! Marble Slab corporate needs to take a hard look at this store! Never again! read more

It's been years since I visited and it will be years - if ever - before I return. The ice cream was foamy & barely frozen which made for a shake-like consistency once mixed with toppings - so, that was a fail. The horrendously over-the-top day-glow artificial colorings of the ice cream was a major turn-off, too (no reason for mint to be army green and marshmallow to be traffic-cone yellow). But THE WORST was after ordering and getting my sugary dairy mush was seeing the filth behind the counter upon sitting down. The waffle cone station was a nightmare and there were ROACHES crawling in plain view on the floor. The Indian Manager woman didn't even appear bothered when I pointed them out and was more concerned about grilling the young counter boy about the cash register receipts than cleaning up the waffle cone station or getting rid of the roaches. If I had been the Manager and had seen that (and been told by a customer!), I would have been mortified. GROSS & DISGUSTING read more

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My family came here after visiting the pizza place across the lot. That was a better experience than this one was. First off, the ice cream was all very soft. While I can understand having the ice cream soft so as to allow for the mix-ins, after the mix-ins were there it was even softer. I also noticed that there was just one guy working at dinner time and we had a line going out the door before he got done. I didn't notice some of the cleanliness issues mentioned in previous reviews, but they did have all the tables in the lobby dirty and there were multiple chairs gathered around each table. I think that I may come back, but I am not sure, especially after reading some of these other reviews. read more

Called the store before driving all the way over here to be told that they close at ten and they were closed at 9:30. Called once I made it, then she basically said oops. Smh wasted gas, time, and energy. read more

The shop smelled bad; sad looking place with a filthy bat decoration clinging on to one of the lights; a dust laden stuffed toy hanging from the ceiling; filthy walls; chairs need to be scrubbed. Usually one feels cold in ice cream parlors while this one had me sweating. The ice creams looked melted. When the lady got done with the mix-ins, and tried to turn it in to a round scoop, the ice cream started dripping out of the cone. When I pointed out that the room temperature was high, she said the melting was due to the fruit mix in. She then did another one and ended up doing a repeat performance . Too unhygienic for a food place. Had to go through umpteen napkins to keep the fast melting ice cream. read more

Marble Slab Creamery - Wall next to our table - Ice Cream & Frozen Yogurt Near Me - Frisco, Texas

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I haven't been to Marble Slab in forever but the daughter was in need of a reward and the location was on our way so in we went! The ice cream is as good as I remember and for some reason mixing toppings in make them taste even better! We shared a kids cup - it's about a half a scoop of ice cream and it was just the right amount! We can't wait to go back. I'm looking forward to trying the amaretto ice cream - they were out when we were there. read more

We visited this establishment because we love Marble Slab. It was the nastiest one I have ever been in. The marble he mixed ice cream on was dirty. The glass on the freezer displays were filthy. Will not visit this one again. read more

This is one of the better Marble Slab locations in the Plano/Frisco/McKinney area. I like their variety of flavors and like the fact that White Chocolate is one that they usually have. This place is a steal if you buy the Entertainment Book and then use the web-based login to print out BOGO coupons. read more

The worker here told two customers who weren't wearing a mask that it wasn't required there. In Texas there is a STATEWIDE MANDATE that you MUST where a mask out in public. Shame on you, Marble Slab, for not letting your employees know this. And one of the customers that wasn't wearing a mask was leaning over the glass! Don't come here unless you want an extra side of COVID with your ice cream. read more