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    Marco Polo Plumbing

    4.9 (27 reviews)
    Open • Open 24 hours

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    Services - Marco Polo Plumbing

    Plumbing inspection

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    3 years ago

    Marco Polo's responsiveness and attention to detail to address a complex plumbing issue was top notch.

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    3 years ago

    A very nice owner, Marco! Very honest and reliable and fast service!! The best plumber I have ever met and he honestly knows his business!!

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    3 years ago

    Highly responsive. Came at the end of a day after I called with a plumbing emergency. Always does a wonderful job.

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    3 years ago

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    Ask the Community - Marco Polo Plumbing

    Review Highlights - Marco Polo Plumbing

    “Marko understood what we needed over the phone and Mario had all the parts plus some items I hadn't thought of.”

    Mentioned in 7 reviews

    Read more highlights

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    Outstanding Experience with Fast Response Plumbing…read more I contacted seven different companies to get estimates for replacing my sewer line and house trap, and from the very first conversation with Tim, I had a great feeling about Fast Response Plumbing. After speaking with him and researching reviews on Yelp, it became clear that this is one of the top plumbing companies in San Francisco for this type of work. Not only were their prices competitive, but I also saved thousands of dollars compared to some of the other estimates I received. Customer feedback played a major role in my decision. While a few other companies on Yelp appeared to have similar ratings at first glance, a closer inspection revealed many reviews (sometimes hundreds) were filtered or removed and not counted. That raised concerns about the authenticity of their ratings. In contrast, Fast Response Plumbing's reviews appeared genuine and consistent, which gave me even more confidence in choosing them. I'm extremely happy with the results. Every aspect of the project exceeded my expectations: * Competitive and fair pricing * Excellent communication throughout the entire process * Smooth permit handling with no issues * Expert concrete restoration after the excavation work * Outstanding craftsmanship and attention to detail One thing that particularly impressed me was that they installed a 5-inch sewer trap instead of simply replacing the existing 4-inch trap. That thoughtful upgrade will make any future servicing much easier and demonstrates their commitment to doing the job right rather than just meeting the minimum requirements. They also made payment easy by allowing online credit card payments, which was a nice convenience. Honestly, I struggle to think of anything they could have done better. From start to finish, the team was professional, responsive, skilled, and genuinely committed to delivering quality work. They went above and beyond every step of the way. If you're looking for a trustworthy plumbing company in San Francisco for sewer line or house trap replacement, I highly recommend Fast Response Plumbing. Thank you to Tim and the entire team for a job exceptionally well done!

    Discount Plumbing Rooter Services - Discount Plumbing provides trusted drain, sewer, leak, water heater and 24/7 emergency plumbing throughout San Francisco.

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    Showed up in the time window discussed, evaluated quickly to provide estimate within the original…read morerange and then completed the work quickly and professionally. Also, showed us the issue and highlighted an unrelated but potential installation problem with the bathtub for future renovation/repair, but without trying to upsell.

    I was very disappointed with this company. I thought, incorrectly, that the would be cheaper than…read moreothers. First, they took two days to get back to me on a problem that was on-going (toilet would not stop running) When they did, they sent a techniciant (Lazlo) who was curt and tried to upsale me. For example : He said it would tak $600 to fix, and when I asked him how much to just replace the toilet, he said $1300. Money is tight, and he showed no empathy in that regard. He told me he would need to be paid immediately, rather than sending me an invoice. And he was not friendly, or particulary sympathic to the cost I may be facing. He said he had to pull out the toilet to repair it, and the labor of that and replacing it would be a lot of money. I let him go, and called Advanced plumbing. They were here in a matter of hours (vs the two day wait from Discount) , came and fixed the problem without pulling out the toilet, to a total charge of $300. I've learned over time that a lot of these guys are trying to scam you and run up the bill. My advice is to shop around, and certainly don't deal with a serviceman who is less than professional, trying to increase your spending, and generally gives you a bad impression. Obviously, Discount plumbine (a misnomer) is off my list.

    Yogi's Water Heater Repair & Install - Call for a free estimate

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    Compared to other plumbing companies they ofer a great hours and great prices. I called around to…read morehelp a friend who was in an emergency situation. I knew one of the guys who worked here a long time ago, so I told my friend I'd be the one to call them. He needed his water heater replaced late on a Friday night. Most places I called wouldn't even go out at all on weekends. They helped my friend out at a good rate. they waived the emergency weekend fee for him. They honestly care about customers. they were great to me on the phone and my friend also had good things to say. if you can pay cash or check you can avoid a credit card fee. Glad that I called them because they deserve the business. Honest people who worked around my friend's schedule. Overall they deserve 5 stars. I would give them more if I could.

    Who do you turn to when your in need of a new water heater replacement? YOGIS! Not only that but…read moreask for John specifically. John did an excellent job! Not only did he made it possible to get me scheduled in before the weekend (super busy) but he got me the exact model of water heater I was looking for. I don't really know too much about water heaters but I do know that my old one lasted me a long time and I wanted to MAKE SURE to stick with the brand. John stated that they don't usually sell that type of water heater but since I was dead set on it he would make it happen just for me. And he came through and delivered. When he came to my place, he was respectful and was very careful when taking out the old one. He pretty much treated it like his own home. Then he was even more careful placing in the new one. AT LAST! Hot water again! The following day I got a call back from the owner asking how the service was and how John was. I obviously only had great things to say. But it was still nice to know that the owner is involved in the business and that he actually cares how each job was handled. Personally, I feel it goes a long way when a business reaches out to their customers to follow up - not necessarily because something went wrong, but just because. I really appreciated that and it made me feel like a valued customer and they do really care about their work and reputation, thanks again!

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    (792 reviews)

    SoMa

    Hired Water Heaters Only to replace a water heater in Hayward. Often the truest test of a quality…read morebusiness is how they perform when things do not go well. In my case, I have quite a story of having to go five days without hot water because the unit I received was defective. The day after the install we found the tank had shut down. After a reset and restart done over the phone with the installer assisting, the unit failed again, a short time later. The next day which was a Saturday, another technician came out to swap out a heat sensor which appeared to be the problem. While changing out the part, the tech noticed that insulation near the assembly had burned, and ash was present. He vacuumed it out and restarted the unit. It made a horrible noise, and he spent a half an hour on the phone with the manufacturer tech support trying to diagnose the problem. The noise eventually went away and he finished the repair. Unfortunately the machine shut down again after we got one warm shower. I called on Sunday, and explained that I was no longer comfortable with the unit being in our house and I wanted a replacement, of a different maker. Without hesitation they agreed, and Monday morning, after acquiring a, more expensive model of a different make from a supplier, we got a replacement installed, at no additional cost. These problems are rare, and not the fault of the installer. I could not have asked for a more timely and considerate treatment as a valued customer of this business.

    UPDATE: Following my…read moreoriginal post, General Manager David reached out early the next morning to understand what went wrong. He promptly dispatched a supervisor, Steve, to inspect the unit. Steve went above and beyond from the start, successfully reigniting the failed water heater and troubleshooting the permit issue. The inspection issue was due to the local code requiring runoff to be routed outside rather than into the crawl space. Wanting to avoid drilling through my front porch, Steve proposed using a workaround device (FloodStop or Watts 210) and proactively reached out to the city inspector for approval. Once the inspector confirmed that a Watts 210 valve met code, David coordinated a return visit for Steve to replace the unit with a Bradford White model and install the approved valve. Steve did a beautiful job with the new installation, expertly redoing the piping and leaving the indoor cabinet completely clean. Best of all, I can finally take a hot shower without worrying that the water heater is going to die on me! I want to extend a sincere thank you to David for listening to my concerns and focusing on a real solution, and to Steve for his outstanding expertise, proactive communication with the city, and top-notch craftsmanship. All the fixes, including additional parts and labor, were provided at no extra charge. While the initial experience was stressful, the management team truly stepped up to make things right.

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    Great and responsive customer service. I initially had issues with appointments getting delayed and…read morepushed. But the customer service reached out and helped me resolve it. I was always able to get hold of someone on the phone, when I needed to. The technician came but the water heater just started working again by itself. He offered useful suggestions for what to do if the issue comes back, and didn't charge me anything.

    Buyer beware! Listen to others who complained about the misleading pricing. I experienced the same…read morething. I even reached out to the BBB hoping they would respond (without the run around) and they have not. On 8/19 I had an appt to inspect shower spout and toilet flange. The shower spout was repaired that day. For the toilet flange, I was told it needed to be replaced & repositioned and I needed a new toilet. I was quoted $3583 and told it would take 3-4 hours to completed. Based on the scope of work, it seemed to be a reasonable estimate. When the plumber arrive the following week to do the work, it took 1.5 hours. I inquired about a reduction in price since it took less than half the time. I was told no. Not feeling comfortable with that, I reached out asking what the hourly rate was. Instead of answering my question, I was told that some plumbers are more efficient and I wouldn't be charged more if it took longer etc etc. I was given an option to discuss the details of the estimate via email. I then received a phone call about my concerns. I was told they would look at a $1088 charge and get back to me the next day. 2 days later I received a voicemail that I was overcharged and would receive a $585 refund. Still no explanation for what & no breakdown of charges. Now I wonder what else was I overcharged for? What is the hourly rate? How can the plumber that gave the estimate be so wrong about the time the work would take?

    Marco Polo Plumbing - plumbing - Updated September 2026

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