After visiting several dealerships and getting nowhere due to my credit, I finally found a team…read morethat actually treated me with respect and worked hard to help me. Not only did they get me approved, they secured an APR nearly 10% lower than what I was offered from CarMax and Carvana. Joel (Sales) was incredible throughout the entire process. He even checked in on my deal on his day off and stayed involved the whole time to make sure everything went smoothly. What stood out the most was that he genuinely cared that I was comfortable with the financing -- not just that the deal got approved. He even helped arrange transportation so I could get from San Jose to pick up the vehicle 2.5 hours away. That level of effort is rare, especially on a used vehicle deal. Gino (Finance) also did an outstanding job. He secured the lowest rate I've been offered in years and even discounted a warranty so I could have coverage without stretching my budget. The entire finance process was transparent, honest, and completely pressure-free. The service department also delivered. The vehicle was fully taken care of and everything was handled professionally. After being dismissed by other dealerships, this team made me feel valued as a customer from start to finish. I drove over two hours to work with them, and it was absolutely worth it. Now I'm the proud owner of a great Chevrolet Tahoe that my family really needed. Huge thanks to Joel, Gino, and the entire team. Experiences like this are why great dealerships stand out. By the Way ! After re reading all the posts about them hiding add ons ....or being shady I call nonsense to that..... it's BS ! They are extremely upfront humble and honest ! They offer add ons like they do gap or extended warranty . They offered to me , nothing was 'forced' 'hidden' . Unreal how some people react to people just trying to do their job . A simple no , not interested was all I said ...not one follow up on the topic ...how is that pressure??? Or hidden ??? It's an offer !

I called Novato Chevrolet specifically to confirm that a vehicle I found online was available to…read moresee in person before making the drive up from San Francisco. Miguel assured me it was there. Based on that confirmation, I rented a car and drove 50 minutes to the dealership. When I arrived, I waited about 20 minutes while Miguel searched for the vehicle. He then returned with someone who appeared to be a manager to inform me that the car was not on the lot and wouldn't arrive until Thursday. This is exactly the scenario I called ahead to avoid. What followed was even more frustrating. Rather than acknowledging the mistake and genuinely apologizing, Miguel's partner pivoted into a sales pitch about what a great "deal" the car was, as if I needed convincing. I was already there. He also mentioned he'd received five other calls about the vehicle, which raises an obvious question: if there's that much interest, how did he not know the car hadn't arrived yet? I lost a full afternoon and the cost of a rental car because an employee either didn't bother to verify inventory before confirming availability or simply told me what I wanted to hear to get me through the door. Either way, it's unacceptable. A simple, honest phone call "the car isn't here yet, but we expect it Thursday" or actually checking when they were asked to would have saved everyone's time and preserved my trust. Instead, I'll be taking my business elsewhere.

BEST CAR AND SALES/FINANCE TEAM EVER!!!!!! Everything was so seamless, stress-free and thoughtful -…read moreI was waiting for the other shoe to drop and it never came. Tsoai genuinely works with you on price and putting you in your dream car, and Choy in the finance office walks you through everything so you clearly understand everything you're signing and how you can protect you and your car. I'm genuinely so happy the car I wanted to buy happened to be here - because they really made the experience what it should be - an exciting life moment. Also props to the bell I love a good bell ring. I will never buy a ford anywhere else in California.

I brought in my Ford Escape for service, and Pablo at Marin County Ford made the whole thing smooth…read moreand stress-free. He went above and beyond, fitting me in without an appointment and getting my car turned around in just a few hours. That kind of service really stands out. Pablo took great personal care of me, and I'm super appreciative. I highly recommend him and Marin County Ford for service.

Buying my Subaru Outback from Kia of Marin was by far the easiest car shopping experience I've ever…read morehad! Nick was super friendly and courteous. He stayed way late to accommodate my after work schedule and was a pleasure to work with. Tom's awesome energy as a supervisor makes their show room a comfortable and pleasant place to be. Chris in accounting was knowledgeable and professional. Together their stellar team made the entire process as easy and breezy as possible.

I bought my Kia Niro EV there in November of 2019. I went regularly for repairs. It was only…read morerecently that I found that they never ever upgraded the software, which, according to Kia Connect, is updated twice a year. When I asked about it they had no idea what I was talking about. This dealership and the repair team which be trained in EV software so nobody else has the same negative experiences.

Mario Marin does not sale good quality autos, we have had a bad experience. We took the car back to…read morehim after two days, because check engine light came on, he said he will fix it, so he reset the engine light forbid it just come back on, we have spent over $6,000. And it needs a new motor, so seriously he is not a Subaru specialist as he claims. If he was he sure wouldn't sell autos with blown motors. We called him and he blocked our calls and Facebook access. Definitely not an honest person. This is too bad, because my daughter is disabled and this car is everything to her, but of course it will not last much longer. $12,000. Plus $6000. for auto repairs which are just keeping it going for a little while. This is BS, if he wants to be honest, he should make this right with her. This was at his place in Yreka, Ca

I walked in here looking for a car, the gentleman working there did not pressure me at all and was…read morevery patient with me. I felt ease and like no one is watching me. I hate the feeling of someone is breathing on the back of my neck wherever I go. He just stayed in his office LOL. I got to drive this Jetta I liked but did not get to buy it unfortunately. I hope to come here when I'm ready to purchase. Prices were relatively cheap i am assuming because they don't offer finance. and the gentleman offered to show me the Carfax for any car. I do not know his name but I will be back for sure when I have the funds. Cool little place

We had a great experience with Christian and his crew at Cartelligent's Sausalito office. No…read morehassling with dealers , great guidance through the process, constant communication during the sale, very seamless. only one caveat. you will get a better trade in price if you sell it yoursel.

5/5 - I'd tell anyone I know to buy a car through Cartelligent. It couldn't be easier. Zach Able…read morefound the car I wanted and not only secured a good price, he got me the best rate possible for my loan. Don't deal with a dealership, get these guys to do it for you. Super easy communication, they move quick, you sign some electronic documents, you go to their office and pick up your car. It's genius.

BuySide has excellent customer service! I started my car search at a dealership and learned that…read moreI'd have to wait months for the car I wanted. I contacted BuySide, and Kim located a vehicle. Kim was professional and responsive. The leasing process was straightforward and transparent. Kim kept me informed throughout and was very knowledgeable. Thanks to Kim and the BuySide Auto staff, I got the car within days. The process was stress-free, with no shady sales pitches. I'd strongly recommend them!

This is now the 4th vehicle i've purchased via BuySide Auto/Roadster. Chris Gross is awesome and…read moremakes the process certain, fun, informative and low stress. I just leased a BMW i4 with Chris after sitting through 2 agonizing weeks of terrible follow up from a sales rep at a BMW dealer who couldn't commit on getting a car for me. I didn't argue over price, I said my one criteria was just assure me you get a car quickly for me. No returned phone calls no follow up with me after we agreed on price/terms. Sad. Maybe everyone has hammered dealers for so long for being too aggressive, now they don't seem to really care if they follow up and get a deal done. Weird. Anyway, happy that BuySide Auto exists, is serving their clients well and has been a great partner.