Service department is open for business. Everyone is wearing masks and it looks like they sanitize the cars when finished working on it. read more

Mark Jacobson Toyota - Service entrance - Car Dealers Near Me - Durham, North Carolina

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The best thing Mark Jacobson Toyota has going for it is that the next closest Toyota dealership is in north Raleigh, leading customers like me to be more accepting of the inevitable disappointment in exchange for the convenience of closeness. This place is massive: three separate buildings (new cars, trucks, and used cars). It's impressive, but its size might also be part of its problem. I'm not sure if the store is mismanaged, too big for its own good, or something else, but there are a lot of lapses in communication and organization in the service department, which is easily the worst of any Toyota dealership I have visited. Don't listen to your GPS when coming here. Google Maps told me to turn in at the Toyota Trucks building. Use the dealership entrance on Garrett Rd., or else you'll be taking the scenic route through their massive lots. One big positive is that you can expect to be greeted immediately in the service lane. Before any employees sit in your car, they put in a floor mat, seat cover, and wheel cover. There's no courtesy wash or vac, but the covers were a nice touch. As a few other reviewers have commented, this place is a bizarre shrine dedicated to Mark's narcissism. If he'd only redirect a bit of that focus to his customers and their service experience! Basic amenities like free coffee and quality WiFi are nowhere to be found. There are two vending machines - one for drinks and one for snacks - and that's it. I made online reservations for all of my service visits, but there wasn't much point in that. It didn't seem to affect their preparedness or level of organization in any way. I have never actually met my service advisor face-to-face, but I receive a bunch of phone calls from them after the fact. My biggest issue with Mark Jacobson's service department is that the service I received was iteself questionable. I went in for scheduled ToyotaCare maintenance, which included an oii change (0W-20 synthetic). When my car was finished, the window sticker's date and mileage for next service did not match the ToyotaCare schedule. Instead of the next oil change happening at 10,000 miles out, it was 5,000. The type of oil used was listed as conventional oil. On my paperwork, it said synthetic. I have no idea what they put in my car, and I'm not sure what to think of this. Is a massive Toyota dealership unfamiliar with its own ToyotaCare program, which has been around for a long, long time? Does this dealership lie about using synthetic oil, instead putting double the recommended mileage on a change of conventional oil and charging Toyota for the synthetic product? read more

Mark Jacobson Toyota - Sticker with wrong oil type, etc. - Car Dealers Near Me - Durham, North Carolina

I am completely unsatisfied. I had an 11:30am appointment yesterday for brakes and routine maintenance. My car was not serviced after I waited two hours in the cold without any updates or notifications from your team or department. Then, after I requested the service to be expedited, the service tech assigned to my car said that it might possibly take an additional two hours. I drove an hour one way to remain a loyal customer to Mark Jacobson, but my time is valuable. I will never again waste 4 hours of my day at their leisure. Ultimately, I left with my car never having been attended to or seen by the service team. Had my husband not just had heart surgery and my daughter's school not been approaching dismissal time, I might have waited just to get this task off my plate. I've been a loyal customer of Mark Jacobson since 2013. I purchased the named car from Mark Jacobson in 2015, and I am in the market for a new car right now. Sadly, this experience has motivated me to transfer my business to Hendrick Toyota in Apex. I'll see them on Tuesday. read more

I really thought this place was going to be different their sales guy seemed to be on top of it with follow up. But after almost reaching a deal, I was hit with the dreade greedy dealer mark ups. Don't do business here in sales or service there are other options. read more

Mark Jacobson Toyota - Car Dealers Near Me - Durham, North Carolina

I have purchased two of my cars here in the last two years (2020 truck and 2022 compact car). Sales rep Edwin was phenomenal! Considering that I had no prior knowledge of *purchasing* cars, he made the process simple and broke it down for me in a way I could understand without feeling like I was being conned into anything. I love my cars and am grateful to have Mark Jacobson around the corner for all my standard service needs. They are responsive and really care about customer service and safety. Edwin even walked me through connecting my cellphone to the car. read more

Mark Jacobson Toyota - My two cars from Mark Jacobson Toyota - Car Dealers Near Me - Durham, North Carolina

I bought a brand new 4 runner Limited from Mark Jacobson recently. The sales person Ahmad was courteous and knowledgeable. I was going in to just have a quick look of the new cars and ended up traded in my 2015 Rav4 and bought and drove home, a 2022 4Runner Limited within the same afternoon. There was no hard sale just his ability to provide useful and relevant information to help us with our purchase decisions. The entire experience was brief and a pleasant one! read more

William Bradford and the entire team at MJT are in it for you! I have purchased two vehicles here for my kids and today I brought in a friend. They worked so hard with me so that my friend was successful in purchasing the car of her dreams. William is the man! read more

I inquired about the new RAV4 Prime for preorder and while they said they were taking for their list, they informed me that they would charge an additional $1500 for add ons (you know, the necessities like tinted windows, this crew really knows how to spoil a prospective customer). They said they could certainly not include any of the add ons, but I would have to pay the full fee, said it is a dealership policy :/. I guess all I can say is at least they are being straight up front about looking to rip off the customer. Do yourself a favor, plenty of other Toyota Dealerships in the area, and armed with this type of information, you can and should look elsewhere. read more

I came to this location because of a flat tire. I was welcomed by a service man at the pull up station. He was really nice and I think he saw how frazzled I was by the whole situation so he was very reassuring. He checked me in, offered their shuttle service, and on top of that he realized I was close to needing service so he offered to squeeze me in. This saved me a trip to Toyota I wouldve had to take in one week. He took me to another nice young man who explained the different tires and helped me find one that was reasonably affordable. They were very informative and I never felt like they were taking advantage of me. The only reason i am giving this location 4 stars is because of their shuttle service. In theory it is great: however, when multiple people are going in different directions, you can find yourself waiting for the shuttle in what seems like forever. I ended up having my friend who was in the area pick me up. read more

I just got off the phone with the service department and am still shaking. I have never been spoken to in this way by anyone. I was treated with complete disrespect and spoken to as if I were a child. I dropped my car off for service without an appointment yesterday. I completely understand that without an appointment, I would have to wait. I did not get any update calls yesterday so I called first thing this morning. We do not live in the area and were visiting family with a long drive back home on Friday. We needed to make sure the car was ok before the drive. Our plan was to leave the car for the day again, if it was not ready to pick up in the morning; however, David was clearly irritated, and I was unable to discuss this with him. When I asked about the status update for the car, he said they would not be able to get in for 3 hours. I asked if that meant I would get a call then or if they would just be starting to diagnose because I did not understand what "get it in" meant or what to expect so we could plan the day. He kept repeating in a growing and more angry tone that they would get it in in 3 hours. And that he told me ALREADY without an appointment they would just have to get it in when they could. I said I understood that and that he seemed upset and I asked if I could speak to someone else since I had questions to ask and he seemed upset for some reason. I'm sure this made him more upset, but I did not know what else to do. He would not let me speak with anyone else and continued to repeat himself with growing impatience and frustration. Whenever I tried to say "I understand, you've told me that already, but....", he would say "would you just let me finish?" I finally said I could just call back later and ask my questions and hung up. He called back in a few minutes and asked me if I had questions other than what we had already told him about the car. I said "no, I had questions about the hours of their facility (since we had planned to leave the car for the day, if needed) but not to worry, I can look them up online or call and check with someone else later." In 10 minutes he called again and said the car diagnosis was finished and had already been taken care of first thing this morning. I'm pleased to hear this, but it also means he never checked on the status of the car and I spent all that time on the phone being berated, not listened to, and treated like a child, for no good reason. I hate to presume this, but suspect that it may be because I am a woman. I've asked my husband to pick up the car since I do not want to be treated this way again and have a feeling he would not have that tone or even try to speak that way to a man. Our family from the area had recommended we go to this dealership because of their past positive experiences, but I'm sorry to say that was not the experience that I had. The next time we are in the area, we will go somewhere else. Also my husband now thinks we should give up on Toyota all together and just stick with Mazda for future cars. If you want to be treated with respect and good customer service, do not go to this dealership for service and definitely do not speak with David. read more

This place is truly the worst. Their salesmen are SUPER slimy, and the financial guys are incredibly pushy and mean. The one I primarily interacted with kept trying to debate with me about Trump. It was so unprofessional. And the Service Center sends hideous texts to customers, refusing to repair warrantied parts. Also, the sales center itself is a crazy, weirdo shrine to Mark Jacobson's ego. There are bizarre photos of him awkwardly interacting with celebrities, holding his dogs, or just simply looking douchey all over the walls. If you go inside, please look for the incredibly funny photo of Mark trying to put his arm around Bo Derrick -- and her giving him the obvious side-eye. I can't believe he actually put that up on his business' wall! He looks like a stalker. Avoid at all costs. read more

Beware of "market pricing"! I responded to a used BMW car price with their internet sale person Ashleigh. As I was attempting to lock down the price, Ashleigh gave me a song and dance about "market pricing" and my "new" inquiry would be at the higher price. This was following two emails to even get a response. When I called BS, I received harassing calls and texts from this sale person. So very disappointing from a dealership. Next time I will stick with BMW dealers vs the used car games. read more

I used this dealership for over a year for basic maintenance with no issue. Then I came in for a tire pressure light blinking. The dealership told me I needed the tire pressure sensor replaced, They charged me over $270 to replace this. I overheard someone in the maintenance department quoting someone else a lower price for this same maintenance, so I asked him directly about it. The staff said the price he gave this person was just for the part. I had used this place with no issues previously, so I was really disappointed to learn from others that that price point is too high for one tire pressure monitoring sensor. read more

From the first time I came into the showroom and drop away with my brand new car, to every oil change, inspection, and general maintenance, this has been a great experience. The staff is always very friendly and helpful. I like to wait in the showroom instead of the waiting are because it is a quieter place for me to get some work done. They always have coffee, water and popcorn. The only problem is every time I see a newer model I want to trade up . read more

Mark Jacobson Toyota - The showroom - Car Dealers Near Me - Durham, North Carolina

The salesman Ola was very helpful and courteous. Ola went out of his way to ensure I knew everything about the vehicle, and how it operated. I never felt rushed or pressured during our discussions on the vehicles. Anthony the financial person was very nice and informative. Anthony gave me all my options and gave me ample time to think about what was best for me. The most annoying portion of my visit was the back and forth with negotiations. I feel if you are going to negotiate do it with the customer, not have the sales person go back and forth. I know this was done in the past, but those days are gone. Not to mention none of the data he obtained was correct, so I do encourage everyone to do your homework ahead of time and get all your data before you go into the dealership. Overall my experience was very good, but the later explanation was very annoying. read more

Best experience so far in my life when it comes to purchasing a vehicle. My salesman Arsanious Ghattas was very welcoming as soon I got there. He greeted myself and wife with compassion. He imm showed us the car that we called for. He listened to our needs for the car and financially. He made the whole process comfortable. Didn't rush us but got to know us, at the end of the purchase I felt like we were family. When I got to the finance department the manager(I forgot his name cause kind of long but he was copper colored and bald) treated me the same way. He took his time and explained every detail. I can say this was an excellent experience to purchase a car. My wife, daughter, brother in law, and mother law will be making a purchase sooner than later from Arsanious Ghattas. Thank you for kindness and gentle gestures. We shall see you soon. Joshua Hicks and famiLu! read more

Mark Jacobsen Toyota are by far the worst car dealership I have dealt with. I took my Tacoma in for the 40,000 miles service. After less than 1hour I noticed oil in my driveway. I return back to this dealership, only to discover that an open bottle of oil was left next to the oil filter. I also had to request that the under carriage be spray wash. It was saturated with oil. They offered me a free oil change on my next service. I will never return to this Awful dealership ! read more

Mark Jacobson Toyota - Car Dealers Near Me - Durham, North Carolina

I wanted a rather specific set of features on a RAV4 Hybrid. Deja Johnson did a great job of getting me an exact match at a great price. Excellent buying experience. read more

Pretty disappointed with my last few trips here. I've been using this dealership for 5+ years now. I moved to Raleigh and I still make the drive up here to get service and any work down, however, the last few trips have been more and more upsetting. Other than the fact that an oil change used to be an hour, in and out, and now it's more like 3 hours, but this time, I make an appointment by phone to come in and have my left axel replaced. I get in at 10 am to drop off the car, tell the guys outside that I have an appointment and what it's for, they write it down say it's "all great". 3 hours later, I get back to the service center, they tell me that my car is ready to go, and that I need to replace my left axel ..."we have it in stock, would you like to make an appointment for us to replace it?" What in the actual hell!?!! I know shit happens, but there needs to be better communication in the service department. I don't have 5-6 hours to waste, hence an appointment. On top of it, while not fixing my car, they call to try and sell me a new one....every time. I won't be making the 45 minute drive to use this spot anymore. They get three stars because of the stellar service I used to get. read more

Friendly, helpful, informative. Willing to negotiate. Would recommend this dealership. read more

I traded in a few months ago a truck I bought brand new in 2018, for a new 2021 Tacoma. The whole process was the easiest I've ever had. They take care of their customers in every way possible. And no, I was never pressured or harassed by phone calls like many dealerships do. They were respectful and courteous the entire process. Proud new Toyota owner! The person that sold me my new Truck is Zack Hannah. He is as top notch as they come. read more

Considering that my dealing 2007 was great , but now it's really bad played with my emotions for couple weeks with nothing at all . Was sad to see this way of business from them . Sales wanted to make $ not help at all . Simply disappointed with the service. read more

Car shopping with my mother and Mark Jacobson Toyota was the absolute worst place we visited. Salesman were so unhelpful and acted annoyed to have to show a car. Also, didn't know the basics about the cars and hardly anything on the lot to show. You can't even walk around the lot and look on your own because the cars are fenced in. Then, no one seems to want to help when you step inside the business. They won't even let you look until you give them your phone number. So unwelcoming. I would never buy from here. read more

I had to take my car to performed regular service to my car in addition to general check to make sure my car is safe to drive. Given the circumstances we are facing, I wanted to ensure I have a reliable car in case of emergency. However, what I witnessed at this service shop was disturbing and indicative of the lack of anti-covid19 mitigation plan from management and the careless attitude of employees. I understand that we should not overreact our fear of the covid19 spread. However, given the direct contact of these employee to dozen customers (or more) per day, they should use better procedures and alter their interpersonal behavior to respect current safety guidelines and limit health risk between themselves (employees) and toward customers. If not, they will definitely be responsible for further spread of the virus in our community. read more

Always check your service ticket for hidden fees! The "standard $20 environmental fee" shouldn't automatically go on all the tickets, but apparently enough customers haven't complained. The young people checking you out don't particularly care either, so there's not even an "I'm so sorry" we almost ripped you off. read more

I went to Mark Jacobson Toyota, Durham in October 2022 looking forward to buying a RAV4 hybrid car. After the test drive we decided to get a blueprint XLE premium and put our deposit of $500 towards the new car. Since then, I have been contacting the sales agent Michael Adams through texts and calls every 2 weeks after the allocation is done to check if they got my car. After 3 months no car. Monday (01/23/2023) when I checked their website through the Smartpath , surprisingly, I saw a car exactly the one I wanted is available at their dealership and my heart filled with joy knowing I am going to get this car. But my happiness was shattered when I contacted the agent only to find out someone else who ordered it after us getting this car. I asked for an explanation, and he said he is going to talk to his manager and will call me in 30 mins. After 1 hour when I didn't get the call back I decided to go there in person and ask for an explanation. After I got there, they were giving me silly explanations like we didn't call you since this car has two more extra features than what I originally asked for. I told them, when I ordered they put the quote for 2022 RAV4 and they no longer make it anymore, so you would never call me since the 2022 will never come to your store for sale!!!??!! I asked them just to show me the date when the other person who is getting this car put their order in and I'll leave with no other questions asked if they have ordered it before me. They confirmed that my order is the oldest order they have for the blueprint but I can't have this car!!! I had so many things going on in my mind at that point. I was thinking is it because of my race that I am an Indian and they just care less about my order for this car or there is some favoritism. I told them this is unethical and not transparent. After that they said there is another blueprint in another location and they will try to get it for me but they can't give the one they have from the last allocation and will let me know next morning before 12. On the next day I didn't hear from them at all until I texted them after 12 and he wanted me to give him another day, which I agreed to. Today I want to get my deposit back as I don't want to do any business with a store who does their business with NO ethics, transparency or integrity. In this process I have lost more than 3 months of my time at this dealership. So if you want to save yourself going through the same pain and disappointment, find another dealership for your car and don't go to Mark Jacobson Toyota, Durham, NC because everyone deserves better than this!!! read more

Would absolutely not recommend-- staff were rude and unhelpful, and CPO vehicles for sale seemed to have major issues. I came in looking for a pre-owned Corolla after researching their inventory online and test drove a 2020 Corolla which had an intense smell of cigarettes inside and had the check engine on the entire time. When I brought this up so the salesperson helping me, he told me that this was "probably just because it needed an oil change and tire rotation, and the light came on every 5,000 miles." The odometer also read way over the mileage on the CarFax report. When I asked how it had been driven 5,000 miles since passing the certification if that's why the light was on, he asked me if I knew what an oil change was and tried to sell me a more expensive car "since this first one he had shown me was making me feel nervous." He then brought out his manager who began giving me a lecture on how I had come in with an "impossible" budget so I was trying to cheat him out-- it wasn't, the next dealership I went to gave me options well within my budget. Both were the epitome of sexist car salesman and I immediately left. Also, be warned the estimates you see on their website are false advertizing; it says in the fine print it excludes the dealers fee, tax, registration etc but when they give you a quote those all add up to about $3.5k more on the advertized price of the vehicle (way more than I saw at any other dealership). Most of the cars you see online aren't actually available when you get there as well. read more

Do NOT put your info in unless you are 100% ready to buy what they are selling!!IF YOU ARE just wanting information on a sale or vehicle DO NOT enter your information.They will harass you worse than any salesmen on planet earth! I have been spammed constantly by SEVERAL sellers with Texts, Emails AND CALLS/VOICEMAILS! I originally said I would come in on the weekend and then was driven so CRAZY I said never mind! Yet, they still continue to ask me "What went wrong" when I constantly ask to NOT be contacted. read more

Great place to shop! Ahmed was quick about getting me in a car and then arranging for the best price for my resale. I didn't feel like I was getting pressured in one direction or another. I highly recommend! read more

Need a new car? Go see AL CAMACHO at MJ Toyota! The car market is crazy right now and he made me feel less anxious about purchasing. He answered all my questions, followed up with me constantly, even made me laugh talking about his grandkids adventures! I ended up choosing him because he listened, followed up and never once put pressure on me to buy. He found me a car in the price range I wanted. Yes, it took a while (approx 4wks) to get my Camry Hybrid 2023 shipped but Al Camacho made it go by fast and easy. I will send my friends to him. You should, too! PS BTW 4 weeks is pretty darn fast to get a new hybrid compared to other dealer waiting lists!! read more

I had a great experience at Mark Jacobson Toyota. Jairo Vasquez is wonderful to work with and was incredibly knowledgeable. I'm impressed by his ability to meet the customers needs and be so timely with communication. Overall a stellar experience and would highly recommend and love my new car read more

I came to Toyota dealer to check out why my engine check light is on. They told me it costs around $1000 to fix it because the water pump and something else leaking. And so many other problems with my car, but I just passed state inspection in JUST TIRES. I told them I want to come back tomorrow and they precharged me $110 as prefix fee. (they will apply $110 to my final balance when I came to fix my car tomorrow). Then I went to JUST TIRES and ask them to help me check why engine light is on. They told me I did not close my GAS CAP very well. (you have to turn your gas cap until you heard click or your check engine light might be on) And they told me my car works very well nothing leaking. TOYOTA dealer cost $1000 but Just Tires cost free to fix the same problems for my car, can you believe it? I came back to Toyota dealer and asked them to refund the prefix fee because I dont wanna repair here anymore. They told me its not prefix fee if I dont pay $1000 to fix my car here; its inspection fee and they refused to give me refund. But I asked them why they didnt tell me prefix fee would become to inspection fee and all other auto repair companies do inspection for free. The manager told me they dont need to tell customers it because everyone know it and he said he doesnt want to talk with me and let me get out of his building. He said, "go call your police your lawyers but not in my property." I feel so sad about the terrible service. But I want to share with you guys the trick that Toyota play on you. They precharge you $110 and you cannot go other auto repair companies even if you can get better price and service. ITS NOT WATER PUMP LEAKING, YOUR WALLET LEAKING. read more

Went into Mark Jacobson Toyota on 10/31/19 and couldn't have been more pleased with my experience. Went over to check out the new 2019 Rav 4 Hybrid, was greeted by Zeke at the door(who I highly recommend) and he got me an extended test drive. Fell in love with the car and Zeke went above and beyond to get me a crazy deal! Stayed there for almost 7 hours going back and forth with which color I wanted to choose and whether or not I wanted to pay cash for the car. Zeke was calm and patient withe the entire time and even got me a trade in for my car that broke down a week prior. The entire team here went above and beyond to make sure I had the best experience. I've had the car a couple of days now and found a paint chip on the front, called up Zeke and he asked if I would drop it off with them this morning. Car was done in 30 minutes and they even filled up my gas tank!! Talk about customer service.... if you're looking for a new car this is the place to go! read more

Mark Jacobson Toyota - 2019 Rav 4 Hybrid - Car Dealers Near Me - Durham, North Carolina

They tried to charge me to replace a belt that my car doesn't even have. There are some decent mechanics in the area but I'd avoid this Toyota dealership at all costs. read more

I've never shopped cars here, but I ALWAYS have a great experience when I bring my cars in for service. Their staff is extremely efficient and friendly. The shuttle is quick, dependable and I've always had friendly drivers. I will continue to use MJT when I need specific repairs, and I may check them out next time I'm on the market for a new vehicle. read more

Go see Charles Browning if you need a Toyota. He got me the truck we agreed on and got them to block some unnecessary dealer options at port. Even more, he was able to find it in the color I wanted, very hard to do these days. There's so many horror stories about buying cars out there but I've never experienced that at this dealer. My third purchase there. read more

Working with Barbara was a pleasure. She made it easy to go through the process of purchasing a car and she was attentive and friendly. I was very grateful for her help and Mark Jacobson Toyota is a great dealership. read more

After a few interactions, I received an email from Robert Vulgamott, General sales manager, Mark Jacobson Toyota promising that they will offer me employee price to purchase the car. I don't know that my customer experience will be this ridiculous with Mark Jacobson Toyota before Mar 24, 2019. I have already discussed my needs and talked a few times with Todd Anderson and had set up an appointment with him on Mar 24, 2019. Upon my arrival, he was busy with another customer and so I decided to take a test drive with another representative. In 10 mins or so, Todd Anderson left the office and none of them even bothered to inform me that I'm waiting for the person who had already left the office. Also, I have been invited for the offer which says "employee price". But the price they showed me for 2019 Camry LE is way more than an average price for the car. Waste of Time. Stay away from Mark Jacobson Toyota. read more

I had a great experience & they answered all of my questions since i was a first time buyer. Love my new Camry.

I didn't even get to the dealership. I asked for a quote several times never got one and too many hands in the pot. I spoke to many people at the same dealership within the same morning. Seemed scripted to get you into the dealership. Any legwork that's needed before you get there is disregarded or not done. read more