I absolutely love this Marshalls it's always clean there's this lady who when she is out on the floor stocking clothes/ bags she talks to the customers. (Mostly trying to get us to buy things but it's so cute) she often reminds us that items here today maybe gone tomorrow! Which is so true. And this location has the best finds. I just wish their perfume section was a bit bigger. Overall 9/10. Love this place! read more

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I usually don't venture into Marshall's on the weekend but I needed to do an exchange and was in the area. First off so glad they had the shoe in a bigger size. When I looked at the line I got a little anxious, but let me give the checkers some love. They moved that line so fast. I'm so glad I didn't just leave. Awesome service. read more

Marshalls - Candles - Department Stores Near Me - Riverside, California

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Went in to buy a spice rack again! They have a 20 jar size and we needed a new one! It was Sunday and packed with customers! The checkout line was long with a wait not expected! Oh well I still bought the rack because it's what we wanted! read more

Marshall's are always a bit chaotic when it comes to organization. The store was clean tho. They always have great deals on clothing and house items! I love shopping here for holiday items! They have the best prices on nutcrackers!! Customer service is always nice! Love coming here! read more

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Still a good place to shop. Many items and selection to choose from all throughout the store. Prices are reasonable and the staff very helpful. I kinda miss shopping in stores as now everything seems to be e online. read more

Easily one of the nicest and cleanest locations I've been to. There's plenty of parking and lots of treasures to hunt. I usually go for everything except the clothes so I can't comment on the dressing room. But they have the sugar free coffee syrups I love, great deals on shoes, and a very awesome clearance section. I will say, I think the dog section is too small. It's 1.5 aisles and I wish it was larger. read more

Restroom is disgusting. I use to work at a Marshalls when I was in my early 20s In Irvine. I remember we had to check and clean the restroom daily and every hour everyone was assigned at some point. This is unacceptable. Very sad. read more

Marshalls - Dirty restroom - Department Stores Near Me - Riverside, California

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Christmas is coming. Ugly sweater rack! Limited sizes and styles all in one spot. Christmas lines are wretched but well worth the wait if you find what you've been looking for and a great time to catch up on your reviews. Plenty of gift inspiring, random treasure mounds throughout the store. The staff here try to keep everything organized but lots of busy shoppers cut the work out for them. In the canyon springs marketplace with other shops nearby. Convenient for multiple stops when you're running errands. read more

Marshalls - Ugly sweater jackpot $24.99 - Department Stores Near Me - Riverside, California

There are still a lot of cool items here, but in recent months it has become the messiest place I've ever shopped! They have more merchandise available, but at what cost? Hard to dig through things. Such disarray. Broken items. Not cool. Also, dressing rooms are dirty. I think management changed, and it shows. read more

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Guys, I guess I'm having a "Karen moment". The actual store was okay today but the restrooms were diabolical. Smelled like urine and old dirty pads. I understand sometimes as an employee it feels like there's "no time to clean up the restroom" but the manager should have MADE time every hour to check in on the status of the bathroom or assign employees to do so in turns. This is so disgusting! Mind you, this was a little past 7 & the store was not busy nor was the line long. This looks like they haven't checked on the bathroom all day. I'll be taking a longer drive next time to go to another Marshalls location. I do not recommend this location. read more

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From walking in to checking out everything looked wheee it was supposed to be especially the Very organized skincare isles . I go to so many Marshall's and those isles are the most unorganized. It was nice change of pace read more

Marshall's offers a credit card with 10% off today's purchase and cash back rewards. I finally decided to do it as I made a large purchase today. I have the highest credit score possible. I did put my cell number on the wrong line. Who knew? I was sent a link which I was to use to get a video of my face and scan my drivers license to verify myself. After reencouraging myself, I attempted to do those things to complete the app. It didn't work. I called them to tell them I needed help with all that and they said I would be getting a letter in seven days saying my application was denied, and that was it. What a Lovely place Marshalls is! Not! read more

Can someone who works at this location explain to me why all the walkways and aisles are so narrow? I got so frustrated today trying to look at the shoes because I couldn't navigate comfortably without bumping into things with my stroller (which is about the same width and length of the stores baskets). It's crap everyone and random tables everywhere. I immediately left, so frustrating! read more

Good store and staff but their restrooms are disgusting. I entered the women's restroom with my son and immediately got a whiff of such a horrid smell and overall were very musty. read more

I asked an employee if they had the size available in the back, but her response was rude and she seemed completely uninterested, focused on her phone instead name was Catherine or Catalina can't remember but she was very rude with long hair and whole store was so messy read more

Who runs this store?! The line is long, there are only 2-3 cashier every time I am there. Things are messy... please shape up!!!! read more

I want to start by saying I love Marshalls, I've always had pleasant experiences shopping at different locations until I came here to the Moreno Valley Marshalls. The Cashier(woman with overly injected duck lips & was not wearing a name tag) who ringed me out was EXTREMELY RUDE, had a Nasty Attitude. Did not greet me or ask me anything about my shopping experience unlike other cashier's would. I asked her a question and she ignored me. Incredible for someone to be so nasty/rude to a complete stranger for no reason. I had seen her interaction with the man she ringed out before me and she was smiling and talking to him but when it was my turn she just turned into a sour hag. I'm not sure if she is the manager or just a store associate but she seriously needs a reality check & RETRAINING on customer service. I also bought a fragile glass item and she failed to wrap it, I didn't notice until I got home. She just put it in between my clothes. She is a carless, unprofessional, sour, bitter, nasty woman. A costumer should at least feel welcomed and taking care of when they are choosing to spend their hard earned money in this establishment. A couple other things I noticed were clothing on racks are very disorganized even some clothes were on the floor in between racks. The bathroom was filthy. Overall I felt like parts of the store were disorganized and a messy & unpleasant to walk through. read more

this location of marshals the management is very rude to their employees! Marvin is a great associate that he enhances every customer experience and manages the floor efficiently and keeps it very tidy. Will be back to this location only because of Marvin the management is rude and creates a hostile environment not only for the employees but as well as customers. Upper management needs to look into the management in this location!! read more

Out of all the discount stores (DDs, Ross, TJ Max, etc.), I somehow always find something at Marshalls... I do in the store fully expecting to find nothing, and then find something. Hmmm.... read more

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I was looking for Cologne for my Husband and came into Marshall's. Excellent selection and the store is very neat. This is now my go to place read more

Their staff can be sometimes a hit or a miss. The store itself it's a bit messy but you just have to dig in what area you're at. I couldn't find any decent eyeliner because some of them were opened. But I'm happy I found some felt tip pens in the stationary section. Their check out aisle goes quick. I just don't like the electronics section is on the line to be checked out. What if I just want to look at the electronics without being weirded out by customers who are waiting in line. Also, their parking is spacious but I park a bit far because some drivers are just horrible. read more

Don't think I can live without Marshalls. They have great presents for friends and for all seasons, and smaller furnitures that is useful around the home. They sell storage and clothes, condiments and spices, but also hand sanitizers and a vast array of goods that sometimes can't be found anywhere else. There is a lot of parking and a restroom that you can use. There is usually a line but the line goes through shelves of things that you might have forgotten. The staff are very respectful and helpful for finding things. I like their Gin-Gin Ginger candies the most here. It always has what I can't find anywhere else. read more

The worse customer service. Waited 5 mins to find help. They called for the department I needed help in. They lady passed by me, spoke and talked to the person whom called and never addressed me. I had to find someone else, then the one whom did not assist me states it's her department. The worse customer service! read more

First off all when I come to discount store I don't expecting for service that's much but this store make me feel so comfortable and helpful . Store associates were said hello welcome since I walked in to store and also another girl said Hi and asked if I need help or anything I looking for that unbelievable but is very nice of them . read more

Do not go to this marshalls if you want to feel attacked by a manager Terry. Went in right at opening only to hear him yell at a customer saying not to purchase that. From what I gathered she was an employee but wasn't on the clock and she was harassed by terry!! I noticed him following her around the store . It made me feel very uncomfortable to witness this . I asked her if she was ok because I heard everything and she said she was fine she explained it was her day off. She was a customer that day and he wouldn't let her shop in peace denying her the right to shop. Please get rid of Terry he has no training in how to speak to customers. Yelling so loud and following a customer. Will not go back! read more

I loved the cashier , although not experienced to look for a tag , but sweet and pleasant ! The thing that upset me was the dressing room clerk grilling me why I needed to accompany my minor daughter in the dressing room ! She seriously asked why I needed to go too ? What this is a child ? We have two items ! If this I is your policy i won't shop there to be questioned why I must go with a kid to try on clothes ? Was she a pedafile ? Seriously angry ! read more

Connie is horrible w her customer service. Walking around contaminating everything w her lunch lady gloves

One of my fav places to find a deal for the pad or for the fam we always find a good deal in here Yea the lines are long but there good at getting people up front to move the lines read more

I shop at Marshall's almost every day. This is my favorite store to shop. The entire staff is so nice and helpful. I've never had a problem there. And if I did I would ask for Sara the store manager she AMAZING I LOVE THIS STORE!!!! read more

I come here all the time either straight from work or with a friend just to see what I can find. Alone I'll spend close to 3 hours just looking sometimes lol. Things are usually clean for the most part but shelves of products (cosmetics in particular) tend to just be thrown in there in no type of order and way too crowded to sort thru, so on my last visit I was so happy to see how organized everything was!! Like products placed together and in a line, everything tagged, new signs on the racks! Very impressive and has improved my experience so much. Cashiers are friendly and lines never take too long in my experience. Their selection of merchandise has also improved greatly, actually exceeding my expectation for marshalls. read more

Marshalls - Such a great improvement in organization! - Department Stores Near Me - Riverside, California

Nicole is awesome! I had a return, a missing price tag, an exchange... seems like every issue possible. She had a great attitude and went above and beyond to make sure that my prices were accurate! Give this girl a promotion ASAP! Keep up the great work Nicole read more

And here goes an update... Since the last review things have gone downhill horribly with this place. The employees have become really rude at the customer service. Was here returning some clothes via customer returns. The lady didn't acknowledge or even give a greeting. She was so busy throwing the return stuff around that the receipt went with it. This caused her to wonder where it then went. Well duh! Never even asked what we wanted to do the returns (exchange, credit, refund, etc). Just ended up giving us a refund. Which I guess could be considered a sign, because after this encounter the last thing we will do is support this specific venue for the company. We'll just go to another and give them the business. read more

The store was a mess and there was a chick that kept mad doggen my girl and the store checkout girls were talken about guys going in there guessing on how big a man's penis sizes .This is unapropeit time to talk about that kind of stuff and to do it in a family store is rude and disrespectful and to do it around kids makes me not want to shop there at all.I only gave it 1 star only cause I have to rate it to post it the store doesn't deserve any stars I will not be going back there to shop ever read more

There really isn't anything special at this particular location. I came here looking for more professional looking pieces of clothing, but came across nothing. It was either horrible fit, bad material, or there was some snag on the item. My opinion is that you're probably better off shopping somewhere else for bargain clothing items. What I did enjoy here was finding that they carried many different handsoaps!!! They were so nice in smell, consistency, and bottle size. Their shoe selection isn't bad either with many name brands such as BCBG and GUESS. Two stars because there's nothing much other than their shoes and handsoaps. read more

Lazy people for customer service. I asked to re-scan an item bec at times the price goes even lower. she said the scanning team comes at 5 a.m! Is this for real? Beforehand, I asked the same thing and they said they scan in the morning. Now the lady upfront said that they scan it at 5 AM. I confirmed it with another worker and she said there is no scanning at 5 AM. I confronted the lying salesperson and she said she just said what she's supposed to say. I've never heard of people scanning the prices at 5 am in NYC. The people here are lazy to do customer service Lazy staff read more

I took my 5 year old daughter out to get some summer clothes and while we had about 9 items to try on, 2 of them were two pieces pinned together with the security sensor, I took them to the girl in the fitting room and asked her if she could remove them so my daughter could try them in, her reply was "no we can't, we don't have a thing to take it off" so what your telling me is your not allowed to try them on, you have to buy it try it and return it if you don't like it or it don't t fit!!!! Meaning I again have to wait in line. I worked retail management for 10 years and have NEVER heard of such a thing! Needless to say I bought the items we could try on that we liked and took out business next door to old Navy!!! Very poor customer service if you ask me, it's a good way to lose money... read more

I was looking for some shoes that where super cheap couldn't find the box and Tatiana helped me and took like 20 minutes to look for them and was not annoyed or didn't give me any attitude I was so great full of her amazing customer service . Thank you read more

Wow all I can say is horrible customer service! I bought a pair of shoes and did not realize till I gifted them that the cashier left the sensor on. I took the shoes back to have them remove it as soon as my schedule allowed ( week later) and it ended up being an ordeal that took over 30 minutes. They said that even though I had my card that I made the purchase with they needed a receipt. Eventually after going rounds with the manager and explaining to her it is the negligence of the employee she took the last 4 of my atm card to look up the purchase. SMH.... WOOOOOOWWWWWW! read more

This Marshall sucks! The employees are rude; and they need new management. They are not organized. The employees are just a mess. They just have Horrible service. But minus the employee's and there service, you still find the things that you need on your own. read more

I have been shopping here for years. There's one guy that works there who is always friendly n gives great customer service. Can't remember his name but he wears glasses. The store always has a plethora of new and interesting items and they organize it pretty well. Lots of stores don't have changing tables so not a biggie to me. I think it's a good store! read more