I've needed a new dishwasher since November. We went to Dracut Appliance in Tewksbury on a…read morerecommendation from a friend who purchased 4 appliances from them and it was a perfect experience! I went with a price range in mind and Jeremy our salesperson was able to get us a great dishwasher in the ball park of our budget! The best part is that Dracut Appliance delivers, removes the old dishwasher, and sends their own plumber to install. All for a very reasonable price! I love a reasonable one shot stop without the hassle and stress of having to coordinate everything myself! The plumber and his apprentice were efficient and kind! I will absolutely return to Dracut Appliance and I highly recommend them if you need a new appliance!

poor customer service . Asked to have a new in wall air conditioner installed ( replacing existing…read moreunit ) gave model and serial number of existing unit for dimensional purposes so they new the replacement would fit . Was told they would still have to send someone out to measure and then return with the new unit . I said why couldn't the service person bring the unit with him and install it . Was told they could not take my word on the dimensions and it would have to measured . I said I would send a picture of the tag with model and sn on it to verify fitment . Was told they would sell me a unit if i wanted to install it myself I said if I wanted to install it myself I would go to Best buy and get one cheaper they said to go ahead . They just want to add the cost of sending a person out twice . We recently bought a complete kitchen from them ( they did not install it the contractor did ) will not buy from them again .

Larry was excellent in repairing our washing machine. He came to look at it within the day, and…read morereturned exactly when he said he would to fix it. Nice guy, honest, dependable...everything you want in a repairman! Will definitely use his services again.

Terrible customer service and totally ignored the customer after they paid for their appliances in…read morecash. Took a call while with the customer was asking questions and was rude. Will never use this establishment again .

I have been a customer of New England Appliance for 10 + years. I highly recommend this business…read more It has all the advantages of a small town, family owned friendly business. Kathy is always helpful and knowledgeable. Her sons did the installation and removal of my old washer drier and did a bit extra as they reconnected and did a small repair on the door that needed to be removed for proper installation. My new whirlpool appliances are the just right fit. Five stars for this business!

I spoke with two gentlemen at Hunter Appliance today and will sing their praises to anyone who will…read morelisten. Knowledge A++ Customer service A++ Honest opinion A++ Patience A+++ There names were Jimmy and Ed. Thank you again for answering my questions and hearing what I had to say!

We've use Hunter Appliance for (at least) the last 16 years. They have always provided sound advice…read moreand we have always been satisfied with our purchases. Service response has slowed down, but that goes with the trends. However, the service itself has been exceptional.

Excellent service. My mom's dryer was repaired quickly at a very fair price. Thank you!read more

Awesome family company, always there when you need them for your appliances, fair prices, great…read morefamily, I've had them doing my repairs for years, I'd never change to anyone else, thank you Thibodeau Appliance Repair, Janet Marques

We have used this company for years. We purchased most, if not all, of our appliances through them…read more Our most recent purchase was an Electrolux washing machine 1 year ago and the matching Electrolux dryer 1 1/2 years ago. They installed the dryer without completing the steamer attachments, and reused the old vent that had holes in it. They left the new vent and rings on top of the dryer along with the equipment to attach the steamer and left. I had to call them back and ask why they didn't finish the set up with the steamer option that we paid for along with reusing the old venting that had a hole in it. I didn't receive an explanation but they would credit me back for that part of the installation. They never came back to install the steamer and when I called again they told me it's better not to use that option as it would rust the dryer out. The 1 1/2 year old dryer recently started making very loud noises , so I called them again and they said they would send someone out. I explained this is only a 1 1/2 year old dryer that was purchased through them. I was told I didn't buy the extended warranty for $400 so it isn't covered. They sent out someone 3 weeks later to look at it. When the young man showed up at the door, he didn't introduce himself, just said "where is it"? I said ok, you must be from Doyons, and showed him where it was. Normally, they tell us what was wrong and how much it would cost to repair. Within 40 minutes, he came down and began to leave without saying a word. We had to stop him and ask what was going on. He was angry and irritated and just said it's fixed. We said you fixed it? He said yup and rattled off what he did and walked out the door. We already paid $190 for them to come out and diagnose the problem. They were supposed to look at the machine, tell us what was wrong, and the cost to fix it. Instead, he fixed it and tried to leave without telling us what was wrong or what he did to fix it and then they charged our card for an additional $387. All in all, this is no longer the Doyons from years ago. Poor service, rude customer service, and zero communication. They do not care about the customer any longer, just about how Much money they can drain from you for doing the bare minimum.

Bedford location. Andrew McCarthy - he has provided excellent customer service!!! Very knowledgable…read moreon the product he was selling to us (dryer). The best decision we've ever made to purchase the Speed Queen model.dryer.

After a few days of appliance hunting - Lowe's, Home Depot, and Dracut Appliance - Baron's prices…read morewere *by far* the best of the lot. Furthermore, they offered a 1-year interest-free payment plan. Even more furthermore, their extended warranty price was significantly lower than all of the others. And, we were able to make decisions on their website as we compared features & prices. They offered delivery within 3 days...whereas Lowe's & Home Depot had weeks to wait for delivery! Their delivery guys were so helpful and professional, too.

So we finally renovated our kitchen. We wanted some nicer end applicances and tried to research…read morethem on Baron's website. The filter feature on their website did not work (Feb 2024) thus making it impossible to look find the right brand, model, etc. Also after reading the many negative reviews we went with another company (Moderno) and had an wonderful expereince (and their website and customer service were amazing!!)

Fred was great and helped us pick out the right stove and washer/dryer for our space. the price was…read moredefinitely right for the memorial day sale, and we're glad we took advantage of it!

After several conversations with various employees I was finally able to place an order for a…read morenightstand with the owner, Liz, on July 8, 2024. Liz had previously given me a timeframe for receipt of the nightstand of 8-15 business days. When it came time to order it, however, Liz gave me a timeframe of 6-8 weeks. I said ok since I wanted that particular nightstand to match our bedroom set. After 9 weeks I called to inquire about the status only to have a voicemail from Liz telling me that the nightstand didn't come in and "I am going to have to ask you to order it somewhere else." She obviously didn't order it. She could at least have apologized and offer to order it then. I did order it from AFA Stores at a huge savings and it was delivered to my home in excellent condition free of charge! I guess I should be grateful since I saved a ton of money and now I know not to bother looking at Appliance Warehouse.

My mother needed a new fridge; I live out of state so I called Poirier. Matt went above and beyond…read morewith records of the last fridge Mom had bought from Poirier, attention to detail, quick emails, and a willingness to be sure I had all the information I needed. The new fridge is great and I am so glad I called Poirier.

these guys are awesome. The manager Jimmy was terrific. We buy a lot of appliances and they're the…read moreeasiest to deal with by far.