i've bought multiple appliances and warranties from here. i'va also had some delivered and others…read morei've picked up and brought back my old appliances for disposal after the new were installed. I've had excellent experiences from sales and to delivery and disposal. Dave is a no pressure sales person and i have found all the staff to be easy to work with and very accommodating. great prices and great staff have made for a great experience multiple times over. thanks to everyone!!!!

Paid in Full. Three Weeks. No Appliances. No Answers. We…read morepurchased a stove and dishwasher from this store over three weeks ago -- paid in full, two separate delivery windows confirmed, and we were assured everything was handled. It was not. Since then: no delivery. No communication. No callback. No refund discussion. Every call we make gets dodged or ignored. We are a household without a working stove or dishwasher because we trusted this store's word, and that trust has been completely violated. The sales experience was smooth -- because that's where they want your money. The moment the transaction was complete, we became invisible. This is not a minor inconvenience. This is a failure to fulfill a paid contract, and it is unacceptable. To be clear about our next steps: if this is not resolved with a confirmed delivery date or full refund by this week, we will be filing a formal complaint with the Better Business Bureau and disputing the charge with our credit card provider. We will also continue to update this review publicly as the situation develops. We are not going away. We are documenting everything. To management reading this: you have our information. You know who we are. Do your job and contact us.

My mother needed a new fridge; I live out of state so I called Poirier. Matt went above and beyond…read morewith records of the last fridge Mom had bought from Poirier, attention to detail, quick emails, and a willingness to be sure I had all the information I needed. The new fridge is great and I am so glad I called Poirier.

these guys are awesome. The manager Jimmy was terrific. We buy a lot of appliances and they're the…read moreeasiest to deal with by far.

Great technician! Punctual and knowledgeable!!! Highly recommended!!! My go-to repair shop for…read moreappliances.

The guy came out for $180, tried replacing the one part that he could reach without having to bend…read moreover, then declared that "there was a short somewhere" that would be impossible to find. "But," he offered, "you can use the $180 toward the purchase of a new model." Instead of doing that, I watched a single youtube video about fridge repair, then bent down to look for the part of the fridge that was making the obviously broken-sounding high pitched whine, then googled its part number and bought a new one for $45. That fixed it, instantly. I didn't even need a screw driver. So their business model, it seems, is to half-ass the repair in order to lock you in, and then they sell you a new one for much more money than you'd pay elsewhere. Wouldn't be surprised if they then refurbish your old one and sell it on the side.

If I could give 0 stars I would. Bought a retro dinette set here. They offered a deep discount on a…read morefloor model but underneath the table top was all scratched and gouged, the trim had big gaps and one of the chairs had a hole in it. We said no we want a new one. Waited 8 weeks and what did they deliver? The damaged floor model. Trying to get our money back. I'm sure this will be an adventure too. STAY AWAY!!

I ordered four chairs for my grandparents on November 23, 2013. When I went in, they told me 4-6…read moreweeks so it was a possibility I could have them for Christmas, however it was not guaranteed. I understood I was cutting it close but the possibility of them coming a week late wasn't too big of a problem. I made a 50% deposit on the order and left. After Christmas came and went, I called to check on my order. They told me that chairs are actually 6-8 weeks, not 4-6 (which would have made Christmas impossible). Then they told me Mr. Sozio is the only one who can look up these types of orders and he would call me back. I called four MORE times for the next month, asking for updates and I NEVER received a call back. Finally, I went into the store and they gave me the same runaround. The woman who helped me got my paperwork and accidentally let it slip that the order date was December 12th, over TWO WEEKS AFTER I ORDERED MY CHAIRS. They forgot to place my order, and realized two weeks later, so they placed the order and had it rushed. They called me late-February, after 11 weeks to let me know the chairs were in. I went in with my father to pick them up, and we wanted to take them out of the box to see them but they told us not to so that they didn't get damaged on the ride home. We opened them once we got home, and they were the WRONG chairs. The ONLY thing that was correct on them was the color. The type of leg, design and size were all COMPLETELY wrong. Since these were a gift for my grandparents, and they had waited for their Christmas present for over two months AFTER Christmas, I gave them to them anyway. I went back into the store to let them know they were wrong, and they woman took my information and told me she would have Mr. Sozio call me, which AGAIN, he did not. After 13 weeks since I placed my order, I received a call from "Marty" who told me he would order the correct ones, and exchange them. At this point, I had enough of dealing with them. I only wanted a partial credit, not more chairs. I asked for a credit and he told me that it wasn't their fault, because sometimes it takes longer. I told him they were ordered TWO weeks after I placed my order and he completely ignored me. He told me he would talk to Mr. Sozio and call me back. This time, I was called me back within 10 minutes and told me it was either a return or nothing. After completely ignoring my attempts to get an update for 11 weeks, they were STILL completely avoiding helping me at all. They have the absolute WORST customer service I have ever experienced and I will NEVER buy anything from the Sozio name ever again.

I've been returning to Hancock Appliance over the years because of their excellent service and…read moregreat appliances that they carry. Once again they did not disappoint! Beautifully appointed kitchen area and an array of choices of new models to choose from. Everything was delivered and installed expertly - the two installers were thorough and very professional. Thanks so much for your service!

I personally want to wish each and everyone at HANCOCK APPLIANCE a very HAPPY 2026, and also a…read morehealthy and prosperous years ahead! This essential business has brought to Quincy and everyone that patronize Hancock Appliance peace of mind with their superior Customer Service and Products! Mr Bill TRIFONE will make your choices and ideas a reality! His Staff is second to none and a very calming environment to walk around the showroom looking for the perfect appliance for your home! HAPPY NEW YEAR 2026 to ALL!

Terrible customer service and totally ignored the customer after they paid for their appliances in…read morecash. Took a call while with the customer was asking questions and was rude. Will never use this establishment again .

I have been a customer of New England Appliance for 10 + years. I highly recommend this business…read more It has all the advantages of a small town, family owned friendly business. Kathy is always helpful and knowledgeable. Her sons did the installation and removal of my old washer drier and did a bit extra as they reconnected and did a small repair on the door that needed to be removed for proper installation. My new whirlpool appliances are the just right fit. Five stars for this business!

Fred was great and helped us pick out the right stove and washer/dryer for our space. the price was…read moredefinitely right for the memorial day sale, and we're glad we took advantage of it!

After several conversations with various employees I was finally able to place an order for a…read morenightstand with the owner, Liz, on July 8, 2024. Liz had previously given me a timeframe for receipt of the nightstand of 8-15 business days. When it came time to order it, however, Liz gave me a timeframe of 6-8 weeks. I said ok since I wanted that particular nightstand to match our bedroom set. After 9 weeks I called to inquire about the status only to have a voicemail from Liz telling me that the nightstand didn't come in and "I am going to have to ask you to order it somewhere else." She obviously didn't order it. She could at least have apologized and offer to order it then. I did order it from AFA Stores at a huge savings and it was delivered to my home in excellent condition free of charge! I guess I should be grateful since I saved a ton of money and now I know not to bother looking at Appliance Warehouse.