,My wife and I have been searching on-and-off for a refrigerator since late 2019. Finally, we had…read morean idea what we needed as far as capacity, size and style. We were somewhat limited by the height of the space for the refrigerator which limited our options. I really wanted to buy one from local store over a big box store. We went here during the summer and were met by Kellie. She is one of the most knowledgeable people when it comes to appliances, and "service" seems to be her middle name. She quickly pointed out the models that would fit and we completed the sale. Throughout this process she never hid the fact that there would be delays on the manufacturers end due to COVID and the limited staff at the factories. When the Refrigerator was still pending shipment in August, during the tax-free weekend she easily redid the order for us to save us the nearly $100.00 in sales tax, while keeping our order in it's original place in line. These are the types of things she and her company can do that I think would be much more difficult to accomplish at the big box stores. I thoroughly checked their prices against others, including Costco, and they are more than competitive with any other retailer, including the big box stores, so I am more than comfortable ordering my appliances from here. So combine great prices, with customer service, and going the extra mile for their customers, and what dod you end up with? Kellie at Beach Sales, Inc.!

i Purchased a bunch of appliances and 10 months later they called me for the extended warranty so i…read moreagreed thinking it would start the day they took the money out of my acccount..... No they said the day they delivered it. so if i never make a repair or call on the appliances they will refund half the money. You only have 30 days and if you miss it oh well to bad for you no refund. They don't warn you send you anything that it is up. the women told me they don't want to pay.... word from her mouth. so don't buy the extended warranty it's a gaff.....

As a first-time homebuyer, purchasing appliances felt overwhelming, but Beth and Susan made the…read moreentire experience completely stress-free. From the moment I walked in, they took the time to answer my questions, offer thoughtful guidance, and help me find the right appliances while staying within my budget. I never felt pressured, just genuinely supported. The experience didn't stop there. Delivery was seamless, and Andrew and Mike were fantastic. They were patient, professional, and went above and beyond to ensure everything was installed with care. They treated both my new appliances and my home with the utmost respect. I highly recommend New England Appliance & More to anyone looking for quality appliances, trusted brands, competitive prices, and exceptional customer service. They truly make you feel like family, not just another customer. I'll definitely be returning (and sending friends & family) for future appliance purchases!

Fantastic experience with New England Appliances. I purchased a dishwasher from them, and the…read moreentire process was incredibly simple--everything was handled over the phone. A special thank you to Murray, who was honest, knowledgeable, and very easy to work with. He knew exactly what additional parts I would need, helped coordinate the installation, and made the whole experience completely seamless. Even the delivery and installation process was smooth! They showed up on time, installed it and worked through the surprising challenges, and waited until testing it before cleaning up and leaving. Best of all, the pricing was comparable to the big-box stores, but the service was far more personal and helpful. I'll definitely be going back to New England Appliances for future purchases.

I used Poirier for a kitchen renovation. Everything was delivered on time . The price was better…read morethan big box stores with better service. I just used again for my rental . Needed a new stove

As former happy customers, we called Poirier to recommend an electrician to fix the oven setting…read morewhich was stuck in the loc position. They recommended a group named Upper Appliance Repair. We were very disappointed with their work. The man who arrived was not an English speaker, so we could not communicate sensibly. We knew what the problem was and what fix was tequired, but he proceeded to move the stove and its oarts around for 11/2 hours. In the end, he said he needed to order a new part for $500. Then, in a few minutes, he announced that he had fixed the problem--and we only owed $399, This smacked of fraud to us;; we were not able to get from him an invoice, and it makes us wary of dealing any longer with Poirer. We saw online several other reviews regarding this group, all with the same kind of uncomfortable experience.

Great technician! Punctual and knowledgeable!!! Highly recommended!!! My go-to repair shop for…read moreappliances.

The guy came out for $180, tried replacing the one part that he could reach without having to bend…read moreover, then declared that "there was a short somewhere" that would be impossible to find. "But," he offered, "you can use the $180 toward the purchase of a new model." Instead of doing that, I watched a single youtube video about fridge repair, then bent down to look for the part of the fridge that was making the obviously broken-sounding high pitched whine, then googled its part number and bought a new one for $45. That fixed it, instantly. I didn't even need a screw driver. So their business model, it seems, is to half-ass the repair in order to lock you in, and then they sell you a new one for much more money than you'd pay elsewhere. Wouldn't be surprised if they then refurbish your old one and sell it on the side.

If I could give 0 stars I would. Bought a retro dinette set here. They offered a deep discount on a…read morefloor model but underneath the table top was all scratched and gouged, the trim had big gaps and one of the chairs had a hole in it. We said no we want a new one. Waited 8 weeks and what did they deliver? The damaged floor model. Trying to get our money back. I'm sure this will be an adventure too. STAY AWAY!!

I ordered four chairs for my grandparents on November 23, 2013. When I went in, they told me 4-6…read moreweeks so it was a possibility I could have them for Christmas, however it was not guaranteed. I understood I was cutting it close but the possibility of them coming a week late wasn't too big of a problem. I made a 50% deposit on the order and left. After Christmas came and went, I called to check on my order. They told me that chairs are actually 6-8 weeks, not 4-6 (which would have made Christmas impossible). Then they told me Mr. Sozio is the only one who can look up these types of orders and he would call me back. I called four MORE times for the next month, asking for updates and I NEVER received a call back. Finally, I went into the store and they gave me the same runaround. The woman who helped me got my paperwork and accidentally let it slip that the order date was December 12th, over TWO WEEKS AFTER I ORDERED MY CHAIRS. They forgot to place my order, and realized two weeks later, so they placed the order and had it rushed. They called me late-February, after 11 weeks to let me know the chairs were in. I went in with my father to pick them up, and we wanted to take them out of the box to see them but they told us not to so that they didn't get damaged on the ride home. We opened them once we got home, and they were the WRONG chairs. The ONLY thing that was correct on them was the color. The type of leg, design and size were all COMPLETELY wrong. Since these were a gift for my grandparents, and they had waited for their Christmas present for over two months AFTER Christmas, I gave them to them anyway. I went back into the store to let them know they were wrong, and they woman took my information and told me she would have Mr. Sozio call me, which AGAIN, he did not. After 13 weeks since I placed my order, I received a call from "Marty" who told me he would order the correct ones, and exchange them. At this point, I had enough of dealing with them. I only wanted a partial credit, not more chairs. I asked for a credit and he told me that it wasn't their fault, because sometimes it takes longer. I told him they were ordered TWO weeks after I placed my order and he completely ignored me. He told me he would talk to Mr. Sozio and call me back. This time, I was called me back within 10 minutes and told me it was either a return or nothing. After completely ignoring my attempts to get an update for 11 weeks, they were STILL completely avoiding helping me at all. They have the absolute WORST customer service I have ever experienced and I will NEVER buy anything from the Sozio name ever again.

Stellar service! Quick…read more Responsive. Nice people. My waterline was not up to par for the new refrigerator I purchased, so Hancock sent someone right out to remedy the problem. We are very happy customers.

I personally want to wish each and everyone at HANCOCK APPLIANCE a very HAPPY 2026, and also a…read morehealthy and prosperous years ahead! This essential business has brought to Quincy and everyone that patronize Hancock Appliance peace of mind with their superior Customer Service and Products! Mr Bill TRIFONE will make your choices and ideas a reality! His Staff is second to none and a very calming environment to walk around the showroom looking for the perfect appliance for your home! HAPPY NEW YEAR 2026 to ALL!

I've used New England Appliance Sales & Service several times and highly recommend them. They are…read moreresponsive and timely in scheduling appointments and very helpful and informed when on site. I really appreciate that that they worked with me to find a new dishwasher that was energy efficient and fit into my budget. They installed it quickly, carefully and then explained all the features - it also looks very nice! I'm always happy to support a family business, and New England Appliance Sales & Service are helpful, friendly and professional.

Terrible customer service and totally ignored the customer after they paid for their appliances in…read morecash. Took a call while with the customer was asking questions and was rude. Will never use this establishment again .

Fred was great and helped us pick out the right stove and washer/dryer for our space. the price was…read moredefinitely right for the memorial day sale, and we're glad we took advantage of it!

Yesterday I posted a "1 *" review of Appliance Warehouse. While I am not amending my original…read moreposting, I will say that follow-up discussions (yes plural) with Liz, the owner left me with a very different perspective of the company. A big thank you to Liz for reaching out to me and her follow-up call and email. Again - Thank you.

Dave is amazing. He comes out to the house whenever you need help with the products after the…read moresale. A great local business for sure.

I cannot write enough good things about this fantastic local business. This is customer service…read moreand product knowledge at its best. I was educated about washing machine varieties and differences - pros and cons. It was a nice relaxed, zero pressure conversation. Prices are ultra competitive and the HUGE BONUS? FREE delivery, installation, instruction and take away of your old appliance. It truly does not get better!!!!! We bought our stove and now our washer here. We will be back for whatever we need next. Do yourself a favor, after you decide on your appliance and where you are going to buy it, drive to Abington and just stop by - you will be glad that you did.