Ordered fish and chips to go. I showed up just as they brought out my bag, I promptly paid and went out to my car. Of course I had to steal a french fry before leaving the parking lot and it was already ice cold. Once home I reheated it and come to find out no cole slaw. WTH The menu says it comes with it but when I called back the girl said I needed to ask for it when ordering. Next time I'll go to Big-Y for food that is just as good if not better and at less expensive. read more

Went to try, and we will not be back. I ordered seared scallops with mushroom risotto. That does not seem hard to screw up. The scallops come out with more than a tbsp of pesto on each scallop. Now I am a pesto fan, but I ordered scallops. All that should have been done put them on heat and take them off heat perhaps some salt and pepper. Then the risotto. Again a dish at it's core that is simple and straight forward to prepare. Except here. The mushrooms were re hydrated, but then left whole. The mushrooms could not be cut with a fork, needed the steak knife. I know that mushrooms are expensive, but if your going to use dehydrated fungus, chop it up so the guest does not have to do your work for you. Nothing is worse than taking a mushroom (larger than the scallop on the plate) and having it so chewy that you need to work to get it down! And if this was not enough, the plate was swimming in oil. Not just a dab of great finishing oil, no 2-3 tbsp of oil, the food was swimming in it. I complained to the waitress, showing her that I removed the pesto, had to chop up the mushrooms and taken all of the risotto out of the bowl to try and escape the Exxon Valdez size spill of oil. She laughed and said oh we tell the chef all the time but he doesn't listen. If you have to be "cheffy" do it with a dish that demands it and use a deft hand, too much and the meal is ruined with your attempts at making it better. That said my wife had shrimp scampi, which was good, could have used more garlic. The fish and chips were both very good Nice restaurant, it is a shame that no one came out and talked about the meal, no one cared enough to listen to our opinion, and nothing was offered to try and compensate for the meals failings. Nope won't be back. read more

I really wanted to like this place. We are new to the area and had gone here for an early dinner. The atmosphere was really nice and the staff was pleasant. The only issue we had was the food was very bland. My husband had gotten a chicken sandwich and I had gotten the fried clam strips and both seemed like they had no seasoning. The fries were decent and the kids didn't really eat so I can't say to much for them. At this point, not sure if we would try it again as it was not a good fit for us, but after reading other reviews, others may like it. read more

I have mixed feelings about this restaurant. I just ate there last night our waitress was adorable, very efficient, and seemed to know the menu inside and out. What got to me (being a former waitress) was the way this place seems to be run. Our waitress seemed to be more than capable of handling her tables; i even saw her talking to tables that appeared to be the other waitress'. But there was no hostess! Our waitress had to end our discussion of what bottle of wine to choose because there was a line at the door waiting to be sat, which I guess is up to her to do as well. Eventually someone came out; a dishwasher perhaps judging by her appearance and cleaned a few tables. I wonder where management was last night. The food was ok, nothing out of this world. But, we did have lobster dinners for only $9.99! Such a bargain. read more

Although the recent renovation has spruced the place up the food in unfortunately the same-mediocre. For a seafood restaurant the clam chowder is unremarkable. The cup I had even tasted a bit "off". I ordered the baked stuffed lobster which should have been fantastic but was disappointingly so-so. The stuffing is rich but gluey and the lobster seemed dried out. The side dishes were nondescript-soggy vegetables and tasteless rice. I also had high hopes for the salad but it was just greens and unremarkable dressing. Overall I was disappointed. read more

Very disappointed.Family all met there today for my fathers 88 Birthday.Have eaten there many tinmes before! My daughter is gluten free and eating gluten makes her ill for days!!! The Rib eye was on the menue as gluten free so she ordered it.Took a few bites of her steak and then tasted her BAKED POTATO when she realized there were cracker crumbs in it!!! She complained to the waitress who brought a new steak with no potato and said sorry the cook made a mistake!! I complained to the manager who said the printer made an error printing the menue!!! My daughter was already feeling ill so did not touch another bite!! Any other restaurant would have removed her meal from the bill--Not Masses!!! My daughter will be ill for the next few days because of them.They just loss 3 families Business!!! read more

Heavy fish odor when you walk in the door... Sat at the bar and bartender must be on speed as he raced around the bar...made me nervous and uncomfortable and threw an empty wine bottle in the trash...hit another bottle and I jumped a foot as well as the dirty dishes into the bus tray! Food was OK....friend had Fisherman's platter....no taste with heavy breading...almost tough to cut...My blackened scallops were delicious with risotto ...expensive.....no salad, no bread and were $24. or so.....my first and last time there.........There are too many good places to go with prices more reasonable...99, or Bernie's is excellent and delicious and a good quantity of food.......Sorry, Guys, just being honest. Thought being wholesale/retail would be more for the $. Don't accept "DINE-OUT" coupons anymore was the only reason I went there after a friend gave me as a gift.....too late after we had eaten. Bill was $60. with one draft beer and a soda.......disappointing nite.. read more

Good restaurant for sea food and a really nice atmosphere. Always great service and menu variety keeps things fresh. For someone who is not the biggest fan of seafood this is really the best place to go because of the high quality and the variety of options. read more

Got seated immediately on a Saturday just before 5. We ordered the mussels appetizer, and my father in law ordered a beer. The waitress seemed to have forgotten about the beer, as it took almost 10 minutes, in a near empty place, so we reminded her, and got it quickly. The mussels' sauce was tasty, just slightly spicy with a good amount of garlic, but there was sand in almost every one of them. Mother in law actually got a decently sized rock. Got the fisherman's feast. They tout a breading whose recipe hasn't changed since 1938, and while it wasn't bad, it wasn't anything to brag about. Breading fell right off the fish and scallops. Then my wife and her mother complained that they had tasted mint in their mashed potatoes. We sent them back, and after 5 minutes, the waitress informed us that the chefs tasted it, and that we were wrong. We would have been fine with a simple apology, but whatever. Overall, for what we paid, it was a little underwhelming. Everything was just kind of mediocre, which is disappointing. read more

I ordered fishermans platter to go. It was pricey so I assumed it would be better than good. Was I wrong! There was not even a piece of fish in it or fries. The meal tasted like it was sitting under a heating lamp for hours. Big Y 's take out fish dept. outshines this place read more

Went to the new and improved (?) Masse's tonight and we were not at all satisfied. We were seated promptly which is unusual for a Friday night when it was the busiest in the past. That should have been a warning. I had fried whole belly clams, au gratin potatoes, cole slaw and a raspberry iced tea. My husband had fried scallops, baked potato, cole slaw and a beer. Of my meal I liked the warm roll and butter the best and that wasn't anything special. The clams were hot but underdone, the au gratin potatoes tasteless, the cole slaw soupy and the tea was like lightly flavored water. Husband said scallops were just okay and potato was nothing special. Price was too high for what we got. We will not return. read more

Slow Service - Food was mediocre. Fried Calamari was soggy and the marinara sauce was more like a salsa. Stuffed Mushrooms were stuffed with a yellow breading with very little to no crab; they were very dry. Salad was iceberg lettuce (had seen better days) and carrots. Husband had the salmon he stated, was cooked nicely and very tender, but had no seasoning on it at all. My shellfish linguine was spilling over with oil/butter, way too much - only ate the clams, which were good. Skipped coffee and dessert - too disappointed with the meal. On the flip side had a wonderful conversation with my husband and we still had a nice anniversary together!! read more

This place got a complete makeover around spring 2011. I had never been to it before it was remodeled but it looks brand new now. We have been there 2 since it opened back up and won't be back. The first trip went quite well. It was right after they had opened back up and it seemed like they had lots of help. It was just my husband and I this time. The service was good, each course came out in a resonable time. We thought the food over all was very good. My stuffed clams had lots of broken shell in it and that was really the only draw back. Because the first visit was good we decided to take my in-laws there. Our kids went with us,so we had a party of six. They have a seperate room that is set up with regular tables but looks like it could be used as party room due to the division from the rest of the dining room. Even though the main room was not even close to full they stuffed us all the way in the back of the other room, in the corner. I am not sure why but I have a feeling it had to do with the children. Which by the way, are very well behaved; I certainly would not take them to what is suppose to be a nice place if they weren't. The service was HORRIBLE. The food was edible but by no means good. Everything was cold, flavorless. I think a reasonable time for a meal is about an hour, maybe a little more. We were there for 2 1/2 hours, we didn't even have drinks or dessert. Looking at the old reveiws, it seems like they made an attempt to turn things around after the remodel but have fallen back into their old ways. NEVER AGAIN! read more

Hostess seemed like she wanted to be somewhere else. Waitress was friendly but not very good. My food was way overpriced,( sea food casserole), lobster was rubber and very little of it, only 2 shrimp, plenty of bay scallops but the risotto was very good. The food took for ever, no dinner rolls. Just a plain old bad experience all around. I will never go back. read more

If you are in Chicopee and want seafood, this is the only place to go! I was just here the other day - lobster is excellent. There are not many true seafood places around here and we're seafood lovers. If you are in Chicopee and want seafood, look no further! The place has also been open forever. A lot of the workers are the same that were there years ago. Always great service too, not sure why others are saying poor service. When I am eating, I tend observe the service others receive as well - this is top of the line. read more

we were advised that will be seated in 10-15 min, it was about 25 mins. then it took about another 30 to place our order. after about an hour our food comes out without the bake potato that is when she advised us that there was none and would would we like something else, that is when i made the comment that by the time something else comes out the food will be cold. half way throw the food she tells us that there is now bake potato and would we like one. i said no. that was the one and only time we saw her, i had no soda just an empty glass, they only took $4 off the bill, when we asked about senior discount or military discount they said that they do not offer that at dinner, we will not be going back there again. very disappointed. read more

Love the new menu. Been back a few times since new menu and so far food has been excellent. My only complaint is bartender gets over whelmed when busy. He shouldn't be shucking clams and oysters while thirsty customers are waiting for drinks. read more

Would give this restaurant half of a star if possible (and that's only for the ease of parking). Restuarant had recent renovation and apparently the food did also. The food is horrible! Let's use last night meal as an example. I ordered the Fisherman's Platter to go. It was not cheap at $18.99 ($20.58 including tax) to my horror when I arrived home and opened the container, I found and I will be specific, 3 tasteless sea scallops, 5 completely over done fried shrimp-they were very burnt and 2 tiny pieces of scrod accompanied by a handful of fries that taste like the were done a couple days before and sour Cole slaw. Also they threw in a couple cheap packets of tarter sauce and some watered down cocktail sauce. Honestly, the meal was awful.. If I lived closer, I would have returned the meal immediately. Very disappointing because once upon a time they had decent seafood. Not sure what's happening with the restaurant internally, but I hope they get their act together soon. In the mean time, get your seafood elsewhere. read more

We were going to take out our food at first so we went in the side door for Take Out orders. There was a really bad smell in the hall, like crap and dirty mop smell. I used the bathroom and that also had the worst smell as well. We went to order and asked if they served lazy man lobster. They said, yes. So we ordered and then decided to eat in the dining room. This was imitation lazy man lobster dinner with bread crumbs on it to hide that fact. All I eat is seafood so I know the difference in lobster and fish. It's that imitation lobster you can by in the grocery store so I know what that looks like. When I asked the waitress about the lobster, she said, they just took it out of the lobster and could show me the shell.Bull, it wasn't lobster and I spent 57.00 on two meals for my husbands birthday for dinner.It sucked big time. I even felt ill after my husband and myself only ate 2 pieces each off our plate and left the rest. No way could we force our self to eat any more. Never ever eat there, you'll be sorry you did. read more

Awwful!!!! used to work in chicopee and get takeout at work,fond memories.So along came birthday dinner and 5 of us trecked to chicopee for seafood .Big Mistake! service was lacking and sooo slow even though dining area was only 1/4 full at best, and staffed (i believe our waitress covered 2-3 tables)she barely made an appearance at our table except to apologize non stop for everything, late rolls ..oh sorry then you get 1 each then we forgot 1 of your orders oops sorry!you want cocktail sauce with that shrimp heres a tablespoon for you to share across a long table..oops sorry ...and menu was very lacking not any of the food i used to order and prices..rediculouse I've eaten better food from a beach shack for apx. $10 less per plate .and 1 person ordered the steak.rib eye..more like under 1/4 inch cut london broil....I felt like I needed to apologize to everyone with me for suggesting this aweful food!! Never again!!.live and learn!! read more

On 6/6/15 went there with my husband. When we first arrived we were greeted by the manager who complained that he is burnt out and done for the day. Not really what I want to hear when I have worked all week and am looking forward to a night out. Any way he seated us and we ordered a drink and some oysters. The waitress informed us that they do not have any oysters. Which I thought was kind of funny that a seafood establishment with an oyster bar has no oysters. We ordered lobsters and then She came back a little while later and stated a new shipment of oysters came in and did we want them. We ordered a dozen. The waitress came back and put them on the table and left. We had no utensils or napkins. She never came back. So we used our cocktail napkins and we shared the small fork it came with. The oysters were very salty which I have never experienced at any point I've ever eaten oysters. We tried another one thinking it was just one but again very very salty. We told the waitress we could not eat these, so she took them back all annoyed. She came back with our lobsters and put them down and said " Well I hope these are not to sandy and salty for you". I was very annoyed I told her we never said they were sandy and I informed her I have never had oysters that bad. Again she left without napkins or utensils so my husband had to locate a knife and fork so we could eat our lobsters. Our lobsters were very overcooked my potatoes were cold and in the middle of our lousy meal the waitress came back and tried to remove our lobsters that we had not even eaten yet. In spite of this horrible service I did leave her a 20% tip and when we complained to the manager who didnt really seem to care. So $100 or more for 2 lobsters cold potatoe and one drink each. A very disappointing evening. Oh and to top it off the waitress came back and states well we are not going to charge you for the oysters. We hell no!! Always have had a good dinner here but I will not be coming back again ever!! read more