The technician was very polite and finished quickly. The problem was their ridiculous pricing. They quoted $1,000 for an emergency visit. They spoke to a women in our office who had no experience with negotiating chimney sweep prices and they took advantage of her. The technician reduced the actual price to $800 after he was challenged by the landlord about the outrageous $1,000. I spoke with the owner today and he was unapologetic and claimed that this was fair pricing since the tech was in Wakefield (30 mins away) and it was an emergency call. BEWARE of price gouging by Master Chimney Sweepers. read more

Tim came to clean and inspect my two fireplaces and one heater flue. He was professional, efficient, and made sure that I understood how my system operated. Tim wore a mask, but what really set his COVID protocols apart was how he turned so I'd look over his shoulder when I needed to read something on his clipboard! Master Chimney Sweepers were around the same price of the other vendors that I called. I was happy with their service and will use them again for annual cleanings. read more

Our fire place has never worked. Smoke always came pouring into the house. Last time the guys were here they did something quick to the top of the chimney. I am sitting enjoying my fireplace in the middle of a very windy blizzard! read more

Master Chimney Sweepers - Fire on a very windy day! - Chimney Sweeps Near Me - Natick, Massachusetts

Waaay overpriced! 15 minutes of work should not cost $440... I booked through a deal on Angie's list, which forced me to use them. Didn't find out until after purchasing the "discount" that I would be paying over twice what other companies charge. read more

We had our chimney inspected and swept. Very expensive for a 15 minute job but no complaints about the service. We got a quote for capping which was off the charts...so we got other bids. The next one was a third (3rd!) of this one. Be warned...they are greedy. read more

WAY overpriced! Even with a '$70 off coupon' you are looking at close to $100 off their competition. I love that they have been around for over 40 years, but that doesn't justify a $170 overcharge. Don't let their creative advertising and direct mailers fool you. Check the reviews on other companies listed and call someone reasonable. read more

MCS have come to our house for chimney cleaning for years without incident. They also installed a liner a few years ago. However, they failed to see that my chimney was in danger of falling off our house due to a an issue directly related to its original construction in the 50's. MCS is not to blame, however this situation should have been noted when the liner was installed. read more

I chose Master Chimney Sweepers because it is clear they are experienced and professional. The scheduling was easy and they came when they said they would. They are more expensive than other sweepers but I was okay paying the premium knowing that the job would be done professionally. I asked for the inspection and one flue cleaning. The gentleman came in and I showed him furnace location in the basement. We chatted a bit and he went to get his equipment. I heard the vacuum for a few minutes. He was done in less than 30 minutes. He mentioned that the 90 degree turn made it difficult to fully inspect. I could not help feeling that I just paid close to $400 for someone to run their vacuum for a few minutes. I had a tinge of buyers remorse. Fast forward a few weeks and I go outside (first warm day to go into the back yard.) I look at the roof and notice the chimney cap is hanging off. I surmised that this must have become dislodged when the sweep was happening since it was performed from the inside, up the flue. I may be wrong here but it was fine prior and I have not been out back to inspect. I sent an email and I asked if they could send someone to reattach the cap. The reply I received was that the only way it could have become dislodged is if it was corroded and I could purchase a stainless cap for $XXX and they would discount it by 25%. I kindly thanked them for the offer but only wished to have it placed back over the top. They said they could not do that. They offered to come take it off completely. This is not ideal as then it's exposed to the elements. I'm sure this is an honest and professional company but I feel they are overpriced (2x) and dont alway have the customer's interest at heart. read more

We had been exceptionally satisfied with Master Chimney seweepers of Natick and have used them regularly for over 20 years. HOWEVER in 2009 we had them install a top mounted damper. We were given a lifetime guarantee on it. Now that it no longer works, they will not honor the guarantee and replace it. Instead they want us to buy a new model for over $500. There was no mention of subtracting the cost of the original model from the cost of what they term a better working model. read more

We used both this company and one other (let's call it Company B) to sweep our chimney in the two years that we've owned our house. When Company B told us we needed $14k worth of repairs, I called up Master Chimney for a second opinion. They informed me that Company B is known for condemning every chimney they look at, and that for the price we were quoted we could've had our entire chimney ripped out and rebuilt. Having swept our chimney the year prior, Master Chimney was confident that at least 90% of the proposed work from Company B was unnecessary. For peace of mind I probably would've paid extra for Master Chimney to come take a second look ASAP, but they assured me we could keep having fires for the time being and then scheduled a follow up inspection and sweep in the spring, when their rates are cheaper. After almost being scammed by that other company, it was so nice to hear an opinion that seemed truly honest. Definitely only using Master Chimney from now on! read more

Bobby came out today to inspect our whole chimney & cleanout the flue on the boiler. He was prompt, courteous, and offered some good "how-to's" for using the fireplace in our new house. I really appreciated that he didn't try to pressure me on anything, we have a minor issue that can be likely be solved either by keeping our fireplace glass doors closed when not in use, or by installing a new $600 chimney cap/damper type thing. Seeing as we haven't been in the house long, he suggested we just keep an eye on everything, and only opt for the damper replacement if it seems necessary. CSIA certified (you want this!), and covering a large service area, I'd definitely recommend Master Chimney Sweepers! read more

We had a different company come last year. They charged us to clean the chimney but then told us that we needed $4000 worth of repairs before we actually had a fire. Sean from Master Chimney came today to inspect both chimneys plus clean the furnace, told us everything is in perfect condition - so glad we didn't let the other guys tear apart the house! Sean also managed to get everything done without waking our napping son - greatly appreciated! read more

Stay away from this company! After years of calling me I finally said yes but wanted a chimney cap put on the same appointment as the chimney cleaning. The woman on the phone assured me that could be done. The day before my appointment they called to confirm. At this point it was reconfirmed they would install the cap. When they showed up the first thing the worker told me is that he couldn't do the cap. When he called his manager, I was told the salesperson had no idea what they were talking about. They lied just to get the cleaning job. He also wouldn't clean the ashes out of basement flue. This company is the worst! Also they are extremely overpriced, use a local guy. read more

I scheduled an appointment with these clowns on 10/15/2018. On the day of the appointment I left work early to be home for the technician. After no one showed at the scheduled time I called to find when I should expect the technician to arrive. They told me the appointment had been cancelled and claimed I was the one who cancelled it. Stay away!! read more

Prior to purchasing our house, the previous owner had a liner installed in our chimney. When Master's called her the following year to do a cleaning she gave them our phone numbers as we are the new owners. I told them I was not interested at the time. They have proceeded to call me non-stop (sometimes every other month) for THREE years pestering me. They've tried many different tactics to book an appointment: telling us we had one scheduled previously and they were looking to update the appointment, calling the old owner and telling her that they had "business" with us that they needed to contact us for, hanging up with me and calling my husband immediately after. I could go on and on. Several months ago I received a call from a very rude sales woman and that put me over the edge. I thought I had made myself clear finally, but just now I received ANOTHER phone call! I can't even count the number of times I've asked for them to stop calling. BEWARE!!!!! read more

I had them out to clean my chimney as well as to fix a water leak. They did a good job cleaning the chimney and diagnosed the leak as a rusty chase cover. I thought the quote they gave me was high so I called a few other places. They all came in around 50% less and I hired another firm to fix it and it turned out well. read more

Left a message Monday with 2 phone numbers for them to contact me regarding a problem with my chimney. It's Thursday afternoon and no call yet. I called another company in. read more

We had a great experience with Master Chimney Sweepers. They swept our chimney shortly after we bought a new house. Matt arrived on time and was quite knowledgeable. He answered all my questions and cleaned up after himself. We had a hole in our flue that needed attention before winter so I worked with Master Chimney Sweepers to get an estimate and schedule the repair (which will happen next month). Matt also noticed our chimney needed some flashing as well as a cricket behind it. We had a roofer visit, who confirmed that need for flashing and a cricket, and got it fixed a couple weeks ago. Overall great experience and we'll certainly continue using Master Chimney Sweepers for our periodic chimney sweeps and any repairs. read more

I won't be using Master Chimney. Although I was in the process of scheduling an appointment, the person taking my details was curt and hung up on me when I told him that I could not be at my property until after 3:00 in the afternoon. He told me the latest they schedule is 1:00 in the afternoon for a 1-4 window. When I said it looked and felt like he was not willing to work with me on my scheduling, he hung up on me. No kidding, really?! read more

Nic came out this week to clean and inspect my chimney. He arrived on time, great personality and ready to work. He was very thorough and neat. Answered all my questions that I threw at him. I appreciated the fact that he cleaned up as he went along. I had a lot of soot taken out and Nic kept it all neat. I would highly recommend Nic and Master Chimney!! read more