My family has been using Master Rooter for over 30 years, and have always found them to be completely up front and honest with their pricing. If you want a problem fixed with cheap plastic parts that will wear down in a relatively short time, call someone else. If you want a problem fixed properly, and are willing to pay for the knowledge of someone who has been doing this since his teens, you call Kenny. When a pipe burst before the shut off valve, I called Kenny. When the upstairs bath tub leaked and started raining downstairs, I called Kenny. When changing major appliances with water connectors that I don't want to break, I called Kenny. 40 years in this house. Nothing he and his team has fixed has ever broken again. This isn't to say he's expensive. He's licensed and bonded: which comes at extra cost to him. You can call anyone with a motorized snake to clean your drains; but what happens when something goes wrong while they're working? That's why you need to make sure your technicians are both licensed and bonded, just in case something goes wrong. He's competitive with standard rates from any major chains, with the attention to details of a small business. read more

We were having plumbing issues at our house, and when the plumber, Renal, arrived, we explained where the problem was--near the bathrooms. Instead of focusing on that area, he walked around the property and decided to work on a drain near the curb, far from the affected pipes. Before we left, we asked for an estimate. He told us the job would cost between $235 and $285. We left a check with my tenant, instructing them to pay up to $300 once the work was complete. About 30 minutes later, Renal called to say there was a complication and claimed he needed to bring in someone with a camera. Then he told my tenant that we had agreed to pay $350, which we had not. In the end, he did not resolve the plumbing issue at all. He worked on the wrong drain--completely unrelated to the actual clog. We later hired another company at a much reasonable price that quickly fixed the problem by clearing the pipes outside the house, near the bathrooms. We felt misled and overcharged for work that was never completed. Based on our experience, it seems like the company's customer service has declined significantly, and we found their behavior to be both disappointing and dishonest. read more

If I could give Master Rooter Plumbing six stars, I would and I'm not even sure how plumbing works beyond "stuff goes down the drain and disappears." When my pipes decided to throw a tantrum at the worst possible moment (because of course they did), Master Rooter showed up immediately. They were friendly, professional, and didn't even flinch when I asked 47 panicked questions about what was happening under my sink. If you want a plumber who treats your emergency like their emergency (and doesn't mind your terrible jokes while they work), Master Rooter Plumbing is your people. read more

I have Kenny on speed dial! Not only is he helpful, patient and honest, but his work is tidy and professional. When we moved into our home in Monrovia we noticed issues appearing almost every other month. It was never a problem for Kenny to find an appointment that suited our busy schedules, and to get the work done quickly. Nothing was too much trouble. EVER. Master Rooter are experts at what they do and their pricing policy is extraordinarily fair. I've used others before and paid the price. I will never again use any other plumbing service than Master Rooter and neither should you. read more

Our home plumbing spring a leak, we made the call and Renal and John came out assessed water the leak. 3 hours later the leak was professionally fixed and things were back to normal. We highly recommend Master Rooter plumbing! read more

Master Rooter Plumbing Service - Bathroom leak in the wall. - Plumbing Near Me - West Covina, California

There are things in life that you hope you don't need often, but when you do, it's an absolute blessing to have a "go-to" that you trust to provide reliable service at a fair price...a great dentist, a great chiropractor, a great auto mechanic...but I didn't have a go-to plumber. I do now. My mom's house in La Puente had started to show its age with multiple recurring plumbing issues. I found Kenny and his team at Master Rooter through several referrals from friends in the area. I could not be happier with their recent service at my mom's house...they were punctual, incredibly patient explaining the scope of work, providing updates throughout the job, and I appreciated their transparency of the cost which was very reasonable considering the extent of work needed. Most importantly, I loved how they treated my 83-yr old mom...very respectful and courteous. Like I said, I found my go-to plumber for any future needs at both my mom's house and my own apartment. read more

Professional and quick. Great plumbing service. I would recommend them to anyone. They came up unclog our drain in the bathroom which needed some unclogging all the way to the street. read more

A good trustworthy plumber is one of the hardest things to find in this world. I can't express how appreciative, and how relieving it is to have found kenny and his team. They don't sugarcoat or blow smoke at the problem. they know their craft and can dig in to find the root of the problem so it is properly fixed and not just bandaged. they take the time to explain everything so that you understand exactly what is wrong, what needs to be done and steps to better take care of yourself to try to prevent the issues from happening again or as frequently. I recommend them to everyone I know, and I would give them 50 stars if I could. read more

I've recommended Master Rooter to several friends for their plumbing needs. Master Rooter has provided outstanding service to our household for several years, ranging from routine jobs to more extensive jobs. High quality, reliable, and honest plumbing company. Has definitely improved the infrastructure of my home! read more

100% recommend these folks! Our tankless water heater wasn't working. By phone, Kenny walked me through steps to check if a technician was needed. Once it was determined I couldn't get it working on my own, a team was out that same day. The communication was first-rate, and in addition to replacing my non-working unit, they clearly instructed me on maintenance. I will be calling them for the needed annual service. read more

The two technicians who were sent out were the most respectful and knowledgable of any service people I've ever worked with. They were sure to ask my name and were extremely polite and helpful. Before they came in the door, both techs put protective covers over their shoes, wore a mask the entire time, and laid a drop cloth on our kitchen floor. They were fixing a building issue that resulted in my kitchen sink filling up and leaving standing water. The techs not only cleared the drain, they left the sink as clean if not cleaner than before the issue began. I didn't hire Master Rooter, the building I live in did because it was a common pipes issue. I wholeheartedly recommend Master Rooter and will hire them myself for any future issues that may arise. This level of service is very rare these days and I was pleasantly surprised to it. read more

Master Rooter is a class act from the moment you talk to Kenny - who's smart, responsive, a great communicator and always remembers our house/us by name. ...straight through to (in our case) when Renal and John come to do the work. Renal is a legit Master Plumber; a consummate professional; and someone we learn from on every visit. John was new to the company when we first met him and is also a real pro - hardworking; doesn't mind explaining things to me; and an all-around pleasure to work with. When something goes wrong, it's such a relief to have Kenny/Master Rooter to call as we can 100% count on them and their rates are very fair. read more

All of the 5 stars these folks have by their name are well -deserved. Professional, nice, on time, knowledgeable, friendly, well, you get the picture. Kenny, (owner?) clearly explained in advance all of the potential issues that could happen, so I was fully prepared. Renal and John came to perform the repairs and fortunately the job turned out to be a fairly easy fix (it could have been really big and expensive). And they were / are great! I would hire these folks again in a heartbeat, and recommend them highly. Very highly. Will hire them again! (though to be honest, I hope I don't have to, plumbing issues are never fun). But if I need plumbing services, they are at the top of my list. Thank you Master Rooter, for making my plumbing issue go away so painlessly! read more

Our pipes were hammering within the walls every time we turned turned on a faucet, flushed the toilet, or used any water. When we contacted Kenneth, he was very responsive and had the experience to suspect the home's pressure regulator. At the same time, he was not arrogant to just replace parts without doing proper diagnosis. When his team arrived at the home, they hooked up gauges to measure pressure and check the response when trying to adjust the pressure regulator. Doing so identified the pressure regulator was unresponsive and failed. His crew proceeded to replace pressure regulator and thoroughly checked the home to ensure the problem was resolved. I also like the fact that they wore shoe covering when entering the home to keep our flooring and carpet clean. Kenneth and his team was extremely professional and I would highly recommend their services. read more

Had a kitchen sink stoppage/back-up. Kenny came the next day and completely resolved the issue in minimum time, The project was made more difficult due to the single drain system in our sink; the only drain ran thru the disposal. However, Kenny completely cleared the stoppage and had the drain free-flowing. Have used Master Rooter several times for various issues. Each time the issue was resolved to my complete satisfaction. Would HIGHLY recommend Master Rooter for any type of plumbing needs. If rating allowed for more than 5 stars, Master Rooter would receive the highest number!! read more

Trustworthy, professional, extremely competent, friendly, dependable and reliable. Prices are fair, and work is excellent. Kenny and Renal are punctual, efficient, and get the job done right the 1st time, and don't over charge you. They know what they are doing and don't waste your time/money. They are happy to answer questions and/or explain the how/why. They have worked on my mom's house in San Gabriel many years and meet/exceed our expectations every time. Would use myself but they don't service Orange County. Very HIGHLY RECOMMENDED, A+ plumbing company. We recommend to all our friends and family. read more

Kenny was super responsive, friendly, and effective. Our drain pipes are clear and we're back to do laundry?! Fair pricing and professional. Would call again and refer to others. read more

HIGHLY RECOMMEND! Kenny and Renal have been servicing my parents house for a few years now, and have always provided us with professional and excellent service. They are very friendly and communicate clearly, so there is no misunderstanding about what is going on. Whenever we have plumbing problems, Kenny is our "go-to guy" and we know we are in good hands. Master Rooter has helped us with our main line, water heater, and other various bathroom/kitchen issues. Every time they have had to come to our house (which has been quite often during the last few years) they always clearly explain what they are doing and make sure that my parents fully understand what the problem is, and how it will be fixed. Kenny and Renal are very responsive to phone calls and voice mails as well. Prices are very fair and reasonable. I trust them 100%. :) read more

AAAA++++!!! Master Rooter is the best! Both Kenny and Kenji are utmost professionals, friendly and experts in their field. Plus they are the most trustworthy plumbers I have ever used! They will never over sell you and are very upfront and honest. In the past, I've had plumbers come and screw up my plumbing as well as charge me something outlandish for their horrible service. My father uses Master Rooter also...we have never had any problems with their work. Kenji came today to unclog a few drains...totally huddled and got the job done in a very timely fashion. You will not regret calling them. Again..they are very honest and trustworthy. Definitely they will NOT try to scam you read more

Master rooter I've been using Kenny and Kengi for 3 or 4 years honest best prices fast service and very clean workers not messy or tries to overcharge people I recommend them to everyone that needs a good plumber read more

I have been using Master Rooter for many years; first under Derek Guy Eng, who was the absolute best in customer service, follow through, skill, ideas for renovating, and quick service. He left this earth tragically and at too young an age but he taught his son, Kenny, the trade and the professionalism. There may be others who come close, but not beat Master Rooter~ YES read more

My rental HOA uses Master Rooter. At first I thought it was odd that they use a company in West Covina when the condo bldg is located in South Pasadena, but I do know why now. They're very professional and provide a great service. I've had the pleasure of working with Kenny and this other guy (I can't remember his name!!! But he was a very sweet Japanese guy). I had them come to my house to fix a problem with my kitchen sink. They were prompt, on time, and they didn't charge me for it. He said someone will contact me but I never got a call or a bill in the mail either. This is the first time I will have to go after a company I hired to make sure they get paid! :D read more

When I was given Kenny's name and number to call about our need for a replacement garbage disposal, I immediately went to Yelp to read their reviews....and was amazed at how positive they all were..... Well now I know why: from the first phone call to the completed job, Kenny was fast, efficient, knowledgeable, friendly, tidy and he solved my problem in a way that saved me much more than I could have imagined. Next time we have any plumbing problems, I'm calling Kenny !!!!! read more

Kenny is so professional as well as the other serviceman that came to our home. Not only were they great at explaining everything and helping to save money where there were other options, but I felt that I could totally trust these guys in our home. We're pretty picky and these guys deserve an A+ rating! read more

The guys at master rooter are true professionals providing great service and communication. Our hoa management uses them for jobs big and small and I now use them personally for any problems in my unit read more

Master Rooter is the plumbing company to call for any plumbing issue. Professional, prompt and just great work. Kenny, Kenji, and Renal know their work and excel at what they do. read more

Kenny did an excellent job. We had a blocked main line, Kenny came out and fixed it relatively quickly. He then did a few small jobs that we had been putting off. Absolutely no complaints! Also, this is a independent, family run business, so everyone seems totally competent. read more

I have used Master Rooter for several projects (snaking pipes, replacing overflow drain pipes for washing machine) over the last few months, and they are FANTASTIC. The response time was excellent, the work was professional and meticulous, and they were very easy to work with. I would HIGHLY recommend calling them for any plumbing work needed in the Pasadena area. Ask for Darrell or Kenny read more