Fast and reliable dryer repair - highly recommended! I had an issue with my dryer not heating, and I called this appliance repair service in San Jose based on my experience( used this service before) and on the great reviews. Alex was incredibly pro, arriving on time and quickly diagnosing the problem. He explained everything clearly and had necessary part on hand, so the repair was completed efficiently. the service was top-notch - precise troubleshooting, expert dryer repair, and exellent customer care. My dryer is now working like new! If you need a reliable appliance repair technician for any washer, dryer, I highly recommend this company ! Fast service, fair pricing, and quality work! read more

Highly recommend Alex from MASTERS 4 U -- fast response, great prices, and expert repairs on refrigerators, washers, dryers, cooktops, heaters, furnaces & air conditioners. (669) 213-7602 read more

I am going to be completely upfront here with my experience with Alex from Masters 4 U. I've already talked to him asking for a partial refund before posting this review and I'm sure he will respond to my comments. I called Alex from Masters4U to come look at fixing my dryer. The unit was able to power on but was not getting hot. Alex proceeded to unplug the dryer from the outlet and started taking it apart to diagnose the issue. After about an hour, Alex pointed to me that the plug and outlet had been burned and melted, most likely the reason for the heating issue. I thought it was strange that he just noticed the melted power cable and outlet when he was the one who unplugged it from the wall. This was the first red flag. I decided I would fix the outlet and get a new dryer cable to do the fix myself and told him I would pay the diagnostic fee. Alex asked me to pay him $100 diagnostic fee instead of the agreed upon $80, stating that he had to help move the dryer down from the stack, so the cost was higher. This did not make any sense to me and was the second red flag. After replacing those items, the dryer still would be able to power on but still would not get hot. I did not get a good feeling about Alex's work and decided to call a second technician to look into the issue after having already paid Alex. The second technician took apart the dryer a second time and immediately called me over to point to the problem. The heating element cable inside the dryer was not connected. How Alex missed this is beyond me. At best he was negligent in putting back the dryer properly. At worse he left it unplug so that I could call him back. This has been my personal experience with Alex from Masters4U. I won't be using your services any longer. read more

was able to fix our very old stove top. was efficient and reliable will definitely use again!

Amazing! Ryan is very nice and very talented. He came on time. Replied fast and was very professional. My Samsung dryer was tuning on but not spinning. He came in and fixed it in 45 mins! And cleaned everything. Will defiantly recommend Ryan! Thank you Ryan read more

Alex was awesome. He was on-time, had great communication, honest, fast, and his workmanship was great. Our LG front-load washer drain pump broke and I got multiple quotes through Yelp. Alex's pricing was competitive and he was willing to work with a stacked washer/dryer. Multiple vendors refused to repair a stacked washer/dryer because they are worried it may require 2 people. He replaced the broken drain pump and a moldy boot (plastic seal) in about 4 hours. Very satisfied with his service and I plan to use him again in the future if I have any problems with my appliances. read more

We had a Samsung washer that needed to be repaired. (Problems with balance) Technician is very responsive on Yelp and is very clear with how much repair and parts would cost. Our washer was fixed within a week and we are very pleased. Will call him again when we have future repair needs. Price was very reasonable too. read more

We had an issue with our HVAC; the condenser fan stopped working unexpectedly. I'm an engineer and I know that the more information you provide to a technician, the better. So, I gave a detailed description of the current conditions of my HVAC to all the eight companies I contacted over yelp messages. Only three businesses gave me a price range, just a ballpark estimate, obviously knowing that it could change if the issue is not related to what I described. The other businesses said they couldn't give an estimate (understandably so because it might not be the technician talking to you). Also, all other businesses offered to schedule a diagnostic appointment in a week or so and the ones that did offer an estimation started at double or more (not exaggerating) than Masters4U! Ryan M., who I talked to over Yelp messages, was responsive and kind enough to offer me an estimation for my issue (between 300 and 500, other businesses said $700 and $750) and told me that it could be fixed *the same day*. Of course, I was hesitant at first, thinking; "maybe he is just looking to get here and throw a $700 bill at the end because of something unexpected", but that wasn't the case. After we agreed, Ryan arrived within an hour, prepared with all the tooling/parts necessary for the repair, diagnosed the issue in under a minute after asking me to turn on the AC, and then fixed the issue in under 10 minutes for $340 (with a 3-month warranty, should anything happen to the replacement part). I made the payment on the spot over Zelle --which he preferred--. I'm really pleased with this service as it was fast, responsive, and didn't make me wait for a week for something that is already a necessity in the bay area. Seriously, I started chatting with Ryan at 11am, by 1:30pm he had already fixed the issue. I recommend Ryan from Masters4U 100%. read more

Alex is competent, professional, does what he says. I called for a leaky front-load washing machine. He came out to diagnose the problem and charged me for the diagnosis and ordered the part that day. He returned to install the part and deducted the cost of the diagnosis as he promised. It's a week later and my machine is no longer leaking. Thanks Alex. read more

Thank you for responding to my review. The 3 stars is for your response, not the original diagnosis. When having an unknown person come into my home to diagnose an appliance problem, I have to use my own judgement based upon what I see, hear and the interaction with the person. In this case, what the person did and what the person said did not inspire my confidence that he knew what the problem was and gave me the impression that he was "shot gunning" a repair through a trial and error process. All that you say in your response may be true but I have nothing to base my perception other than what I actually observed. I purposely did not reply to the text or answer the phone because the text wanted me to cancel the review. I value my time so when I take the time to write a review, I will never cancel it. I may write an update such as I'm doing now but the original review will always stand as written. I am certainly not a refrigeration expert. I do have a master's degree in Electrical Engineering which included several Mechanical Engineering courses that covered the Carnot Cycle physics for refrigeration. At the time of the technician's visit, the refrigerator was still providing partial inefficient cooling. If the inverter had failed and the compressor was not running, how could it provide any cooling? This is one of the reasons I did not trust the diagnosis. I will not debate the issue further. I have a new refrigerator and the problem is solved to my satisfaction. I have accurately described what transpired with your business in my review and in this update. read more

I had Alex come fixed my dryer on short noticed and I really appreciate him because not only did he fixed the dryer but he also helped tighten the front door of my washer because some other handy man left it loose. Overall the service was great due to professionalism, friendliness, and time management. read more

We had a leaking washer door seal. Ryan was very responsive in discussing the part and labor quote. He came in within a few days and took just about an hour to complete the job. A day later there was a slight misalignment and we called him back. He immediately came and fixed it. It was a slight issue but we were very happy with his responsiveness and how quickly he came back to make sure everything was ok. No other issues since then read more

Alex did the repair work on our washing machine, but did NOT tell us ahead of time that he was not only charging for the labor, but added his own profit margin for the parts. When we discovered that he had overcharged us for the parts (by $66), we asked for a refund, and he refused. Disappointed. AND Alex offered me a $66 refund AFTER I posted this review. :( We refused it, as we do not want others to be overcharged. AND warranty offered on the parts we found we could buy. read more

DO NOT RECOMMEND. SERVICE IS BAD AND UNPROFESSIONAL I reached out to Alexey for a water condensation problem for my refrigerator. However the experience was terrible. Not only the problem was not fixed, the fridge completely stopped to work after his failed attempt to fix. My fridge had some water in the non- freezing compartment. Other than that it was still functioning fine. He was very confident at first he could fix the problem at but then couldn't make the compressor start after swap in a part. As a result , the fridge completely stopped working. All my food and stuff in the fridge had to go to trash. Then he told me he need to find part to replace both control panel and thermal sensor. Yet he made no effort to look for the parts. All he wanted is to get his 70 dollars and move on because he is incapable to fix the problem. I wish this guy could be at least a bit more honest on how he could not fix my issue and not completely screw the whole fridge. This caused great inconvenience to us as we cannot find a good replacement in a short time. In the end, he also refused to admit his own fault. He told me my control panel was slowly dying for the past 2 months. He was just unfortunate to encounter the final failure during his service. read more

Alex is quite rude; he does shoddy work,; and he only cares about making money. Stay away from his services. Let me explain why. We had him over to diagnose the problem with our fridge that was not cooling. He came over the next day and by the time he came, the problem was fixed by us cleaning and restarting the fridge. I thought let him come and diagnose it anyways after all $60 was reasonable. He came and checked the temperature with a laser gun and said everything looks fine. He removed the small grille at the bottom of the fridge and cleaned the dirt. He didn't move the fridge at all to check the compressor and other components in the back at all. He charged us $180 for 15 min of his time. He didn't provide any diagnosis. A month later we had the same problem so I called him since it was within the 60-day warranty. First, he didn't respond to my text for an hour so I called him. On the phone, he said he was extremely busy and would respond later. He then texted me saying he will come over in 30 mins. After almost an hour of waiting, I texted him back asking him if he still coming? He responded why? I said it's been an hour so I was wondering. His response was ridiculous- he was blaming me that I didn't respond to his earlier text about coming over in 30 mins in time (which was only two minutes). He came over and was waiting outside my house but didn't text that he was outside So I called again to ask where was he and he got angry and started screaming that I was expecting too much. He showed no empathy that our food was going bad. He then came inside and said he would charge another $60 for the diagnosis since this was not covered under his warranty. So I said he didn't do much last time and charged us $180 for 15 minutes for cleaning and checking the fridge temperature. Needless to say, I asked him to leave and said I don't want to do any business with him again because of his rudeness and shoddy work. Stay away from Masters4us. read more

Our AC capacitor failed when it was 95+ degrees outside. Our house got as high as 85 degrees. Alex came out a few hours after I called on a Sunday and fixed the problem within an hour. He also cleaned the condenser to make the service better. I can't say enough good things about Alex and Masters4U. I highly recommend his services, and will use him again. read more

Thank you Alex for being so quick with your replies back to me and so flexible with your schedule to fix my compact dryer. Dryer was not working properly since there was no heat. Alex came and was able to diagnose the problem within 30mins. The dryer even has a small burn Mark in the back that I had no idea about until Alex pointed it out. Simply had to order the part and Alex came back fixing the problem with little time. Very knowledgeable and professional. Thank you for your help. Now I can finally do some laundry! Will definitely keep your contact information for all future needs. read more

Masters4U - My compact dryer - Appliances & Repair Near Me - San Jose, California

Professional, knowledgable, on time ... keeps his word! I really lucked out when Alex M. Responded to plea for help with a refrigerator that wasn't working one day before I was scheduled to Go Out of town . He came over in time, as promised .He diagnosed the problem immediately ...gave us a quote. He got the part and installed it . Finding a customer oriented professional That's on time, keeps his word, is honorable and trustworthy ...,. Priceless. I highly recommend . And he's a nice guy read more

Air conditioner stopped working. Got quotes from 5 different HVAC businesses and selected Alex's company because he offered the best price and was available on the same day. Pleasant to deal with, took care of the problem quickly and was on his way. Would recommend to friends and family. read more

Alex was very responsive and reasonably priced. He had a estimate to me about the diagnostic process within one hour. After I had provided my availability he arrived the next day and had the problem fixed with two hours. Saved us a new freezer and a great experience. My wife found him respectful and helpful. Thanks Alex! read more

Our A/C stopped working due to a capacitor issue. I got a prompt response to a quote from Alex with an upfront price estimate for consultation. He showed up on time, had his mask and got to work quickly. He was able to isolate the issue and was able to fix it promptly. He also double checked that there were no other issues (low pressure for coolant) and confirmed his warranty guarantee via text message. Overall had a great experience.. strongly recommend for anything urgent. read more

My fridge stopped working, so I asked for a quote around 4:45 on a Friday & Alex replied within 3 minutes or less & came out the same day!! He did some research and found out it was the control panel. He ordered it & installed it the following Monday. He wore his mask & gloves the whole time which I really appreciated! 3 month warranty on the new control panel. He came off very honest which is why he got the job. A+A+A+ read more

Masters4U - No more blinking lights!! - Appliances & Repair Near Me - San Jose, California

Our AC stopped in the middle of hottest day which was Labor Day. They told me they can come in next morning right away without asking many questions! The crew showed up and fixed our problem with decent price. We appreciate your fast service when we really needed the most. read more

I Called Masters 4 U mid morning this past week and Alex arrived that same afternoon promptly at 2:30 p.m. as he stated he would to fix our GE refrigerator freezer problem. He worked quickly and efficiently to find the problem, remove the heavy ice build up, to replace the thermistor, and also to check the the refrigerator for any other possible problems. Fortunately he assured us there there were none. also this job was finished without any additional clean up by us. And his final cost was very reasonable. Accordingly I would highly recommend Alex of Masters 4 U to be contacted to handle this type of appliance repair. read more

Excellent repairman. He came promptly the same day and only charged me $250 to repair a broken thermostat on my dryer. He took the entire dryer apart, down to the drum, and replaced the thermostat. He even cleaned the dryer vent for free without me even asking for that. Excellent customer service! read more

Alex from Masters 4 U was quick to respond to our request for quote to fix our squealing dryer on Friday night. Came out on Saturday noon and replaced two bearings and tensioner on the dryer. By 2:30 we were doing laundry again with a working and quiet dryer. The entire job was $320. We will be calling Master 4 U going forward whenever we need appliance repair. read more

Our A/C died in the heat wave we are experiencing right now. Alex came right away and was very honest and professional. A lot of A/C people were trying to tell us that we had to replace our system, but Alex said that wasn't necessary. He changed the capacitor on the compressor for only $280 (versus thousands of dollars that other guys were asking to replace our whole A/C system.) I understand we have an older system, but I see no reason to spend thousands of dollars if we can maybe get a few more years out of our older system which had been working fine. It turns out we also have an electrical problem in the wall. There was no power to the compressor, so I am contacting electricians to get that taken care of. Alex said he is almost sure that once the electrical is fixed the A/C will be back up and running, but if it isn't he told us he would give us a refund minus the $60 diagnostic fee. I appreciate honesty and professionalism. Thanks for doing a great job! If we have any appliance or A/C problems in the future, we will be sure to call Alex. read more

I contacted MASTERS4U via yelp and they came out within a few hours. Great communication and quick fix for our washer that had a tear. Alex updated me on parts and was able to get the job done within two days. Price was very reasonable also! read more

Alex was amazing - came out same day and fixed my AC on the spot! All this in 100 degree weather, he is an angel in my book!

Alex was amazing. He's done a few different repairs for me and has been timely, communicative, and friendly. His prices were very reasonable and has responded quickly to requests for repair every time, and has had amazing turn around time. My fridge inverter died, he had room in his schedule, and he was able to get the part and fix same day! Amazing work and this was the second time I've had appliance repair work from him. I will continue to use him in the future. read more

We had a non-stop leak in the washing machine and Alex offered a quick response and quote. He needed to order a part for the machine to complete the job. The part was not available until late the next day. Alex offered to return after normal business hours to complete the work. The washing machine is working like new. read more

My Samsung top washer load started leaking lots of water underneath. I found Alex went ahead and give him a call answered really fast arrived the same day I contacted him, he ordered the part same day and in two days he fix my washer works like new definitely recommend Alex he is very responsible. read more

Alex did a great job fixing my refrigerator. He responded within minutes to my request, came the same day, diagnosed the issue and fixed it all in one day for a reasonable price. He was very friendly and explained all of the steps and answered my questions. I recommend Alex and Masters4U and will use this company again. read more

Tried to set up a time, and did. Never showed, never texted, now this business has my address and contact info. Contacted multiple times and no response, would not recommend on that simple fact. I've had this issue with other appliance businesses, they set up a time and never show. read more

The guy that came to our house went above and beyond what he needed to do. My dryer was very difficult to take apart and put together. He didn't charge me any extra for that. I would use them again read more

So grateful to have found this company! Alex was awesome. Our refrigerator went out and was not blowing any cold air (I'm currently 9 months pregnant and due with our baby any day now). Alex came out the same day to diagnose the problem! He then found the part that he would need to repair the fridge and was back the next day to complete the job. I am so incredibly grateful for him! Very very knowledgeable, professional, and efficient. Thanks Alex! read more

Alex came out to fix our washer that wasn't working properly. He was so nice and very professional; he explained everything as he took apart the door and tried to figure out what was causing the problem. All I have to say is he immediately figured out that it wasn't the machine itself but the filter which got full and stopped the washer from working. Oh, yes, he also replaced the washer's old filter with a new one for a very reasonable price. Definitely recommend Alex highly!! read more

Alex responded quickly, come out same day per the scheduled time and got to work. He was very friendly, fast and efficient. Plus he showed me some preventive maintenance and also saved me 100 bucks by letting me clean some cat hair that had accumulated. He said he could do it and charge me or I can since it was open and accessible. Any other appliance repairs, I'm Calling Alex! No more leaking flooded freezer! read more

Got in touch with MASTERS4U through Yelp. Got back to me very fast. Alex was fast to diagnose my oven problem. He left to buy the part and returned quickly! He was very pleasant. He was is amazing and knows what he's doing. Thank you. read more

Alex was a real gentleman. Was able to come on short notice, fixed problems with my refrigerator quickly, and even pointed out what the fixes were in a way that I might be able fix the same problems on should they show up later. read more