Very Satisfied with the Customer service , The oil change,Brakes,Rotors . Loved the fact that Olu and his other Buddy (Mechanics ) kept me up to date on what they were doing ... Jim at the Dest Superb and The price .. I'd want it for less but who doesn't lol Thanks Mavis in Central park Ave in Yonkers ..Great Job read more

Scarsdale...Go to the one in Scarsdale better service better work same prices. I came here to change my shocks and struts, a VERY pricey proposition but I knew that going in. There's a lot of negatives here so let's itemize: 1) The guy who took my car in told me it would take about four hours to finish. So I came in SEVEN hours later and the car STILL wasn't done. Had to wait another hour and a half in their drafty lobby for the car. 2) As soon as I pull out of the lot I hear this weird metallic clicking toward the back of my car, which was not there when I brought the car in. I called the next day and the manager said, albeit without looking at the car, that whatever the problem was I would have to fix it on my own dollar! I called Mavis' Home office in Elmsford and a nice lady was outraged that I was treated that way. She quickly set up an appointment at the Scarsdale branch to get the car checked out. 3) The coup de grace; they installed a defective part!!!! The Scarsdale folks installed a new part, free of charge. Bottom line, Mavis made good on their work which I greatly appreciate. But THIS branch should be avoided like the plague. Take my word for it and go to the Scarsdale branch. Don't let the zip code scare you: same prices for MUCH better work. read more

Wow should I of read the reviews prior to trusting Mavis tire they screwed me over big time. This location and the internet Mavis website should get zero stars. I made an appointment for the a tire on the corporate website sat night for a Sunday appointment. My better judgment told me to call since it was a holiday weekend Sunday morning before I went and as I thought the tire wasn't there but I was assured that they would order it and have it in Tuesday I was pleased. Monday I decided to call again and confirm the tire was on order and would still be in Tuesday. Tuesday comes I call once at 11 am to see if the truck is in and was told it would be in soon and I asked will you def call and tell me when the tire is in and they said yes. Hopeful but doubtful I call again at 4pm this time another gentlemen answered and tell me they have three in stock I told them I'll be down in a 10 minutes and told it would be a two hour wait I told him I just need you to put it on the rim I'll install on the car myself. I show up and am told there's three in the computer and he's gonna check the stock room "he got me " but I still have to wait two hours. Two hours goes by I get a call and a hang up and walk in and ask if he just called me and I get told they don't have to tire try to sell me a different tire and I was pissed. Do not waste your time and money with this place. I called WHITEYS in Brooklyn an honest tire shop and was gonna drive out tomorrow to get the work done there they install in 10 mins basically nascar speed. MAVIS YONKERS AND MAVIS IN GENERAL IS THE-worst friggin tire place in the world. One good thing came out of this on the way back home I passed Wheels tire depot they sell the tire I need at 30 bucks less and have great reviews I'm gonna call them in the morning and if they don't have it in stock I'll go the WHITEYS WHO I KNOW IS HONEST FAST AND PROFESSIONAL. read more

What an incredible team at the Yonkers Mavis location! Josh, Rich and Eric go above and beyond for their customers without adding any hidden fees or pushing for unnecessary work and expenses. As a single woman I am weary of being ripped off by mechanics and this was not the case at all. The complete opposite! First I was fortunate to first be attended by Josh on a busy 12/30 morning. I my situation with a coupon that I normally have delivered by my local Yonkers newspaper and he knew which one I was referring regarding the Brake service which was expiring. He honored the coupon! Due to my work schedule and the busy service I was able to drop off my car for the service estimate. Rich got back to me before the end of the day and to my surprise I did not need any brake work! I only needed an oil change was was a huge price difference compared to when I bring it to the Mercedes benz dealership! They also addressed my tire concerns, battery, and key fob battery issue which I totally thought I had to bring to the dealer. In fact, I thought I lost the key fob but Eric figured out that it was in the car and that was the key that needed a new battery. I was beyond Grateful that he took the extra time to help me find it and replaced the battery which I didn't even know could be done there. Josh manages the store efficiently and communicates updates and has excellent customer service. Rich takes the time to explain and educate on my concerns with the car battery and life. These guys made feel comfortable, kept my car safe so I could pick it up the next day and did not overcharge or add any additional fees. Yonkers Mavis is the place to go to! read more

My Fiancé went in at 3pm this Sunday, to get his wheels balanced, AFTER calling and speaking to an employee who stated they weren't busy. This process usually shouldn't take more than about 15 minutes. When he arrived he was told, "we close at 5pm, I can't have my guys work on another car, I have three in front of you." I guess in the matter of the 10 mins it took him to get there they suddenly got too busy to take anymore clients? Not to mention the employees were standing around talking and not even working on a car. If you're gonna stand around and do nothing & turn people away you should consider closing Sunday's since it appears everyone there was being LAZY today! read more

I'm glad i came here to replace two tires that were blown out by hitting a huge pothole close to this location. When I read reviews I was skeptical because there were many negative ones but my experience was very good so I wanted to leave this review. I have an expensive SUV with expensive tires and was a little nervous as I said but Rob took good care of me as did Jose. They had my car done in a few hours and charged me fairly. They recommended a good place to get my bent rim repaired also which was right up the street and it was really helpful. Overall good experience. Thanks read more

Great, GREAT customer service - the woman on the phone was polite and accommodating, as well as the store manager and employees inside. I needed a same-day oil change and was able to make a reservation and they were able to get me in quickly. While I was there, they found an issue with my brakes and explained it to me throughly without being condescending, as I am not car-savvy. I absolutely recommend this place! read more

Never Again... Invoice 603853 dated 07-27-2019 Purchased a tire pressure monitor sensor at the Yonkers, NY location on 6-16-2019, sensor broke and went back today to address the issue. Since the first approach at 7:57 am Robert acted very rude to me and things went south from that moment on; The tec taking care of my car had no clue regarding what to do and scratched my car rims all over the place, getting to the point of even cutting a chunk of the side of the tire, wish I was able to upload some pictures. Mavis really needs to check on their customer care reps and mechanics and train them properly to avoid losing customers, I am a clear example of someone that will never go back to them. I normally don't spend the time reviewing specially writing a bad one, but today's experience was by far the worst of my life. Do not go there period. read more

Needed a wheel alignment and received a quote for $69.99. Called to verify quote with Sadiq who mentioned I was incorrectly quoted despite my quote having my car make and model. He then quoted it for $129.99. He was very nasty and claimed he is the "owner" of the shop. Not very professional. I then called another Mavis location and sure enough I'm quoted for $69.99 with the make and model I shared with Sadiq. If you want good customer service and fair prices DONT GO HERE. Crooks!!! read more

Be prepared to wait a long time even with simple 45 minute tasks will take these guys hours to do.i see more manpower being used to get food for themselves then fixing others cars. read more

I went to Mavis because I had some problems with my breaks. I am always nervous getting work done on my car due to many places charging so many $$$. I believe Robert and Shawn were the associates that helped me. They showed me that I only needed break pads and they gave me an estimate, rotated my tires for free and changed my oil, and did a break fluid flush. My car has over 100k miles. When I got the final bill I was surprised that it was almost exactly what they told me it would be. My total cost was a little over $200. Thank you for providing amazing service and explaining everything to me. I will definitely be coming back when I need work done. 5 stars. read more

Great service for my oil change and tire rotation. Didn't wait very long and very friendly staff!

I don't quite understand the follow-up comment from Mavis. I paid full price for any of the services I received there.

Took my SUV here for a brake pad special for $173 taxes and everything included, after they checked out my Hyundai Santa Fe 2014 they said that my brake pads and all 4 rotors needed to be replaced for a whopping $530. I took it another auto repair shop that checked the rotors and guess what they were fine, nowhere near needing to be replaced. Be careful with this store and the employees, they look to be using a lot of bait and switch techniques to meet their bottom line. If they give you an estimate do yourself a favor and get a second opinion. They will literally scam you out of hundreds... read more

Great service! Professional and NICE. took the car to the dealer for INSPECTION. Repairs would be $1500. ALWAYS GET A SECOND AND THIRD QUOTE. The dealer always up sells and charges a premium for their services. So, the dealer told me I needed a new battery, old one had corrosion, tires in front were worn should replace all 4, rear breaks were low. For all of that it would be $1500. I went to Mavis and paid $775. Btw, the battery didn't need replacing for inspection but it was recommended. 4 tires were replaced, rear brakes and rotors. They also recommended that I replace the front breaks. I declined. You need to be able to make informed decisions which Is why shopping around is important. Also, the dealer charged $130 for the inspection if I didn't use their services. I happily paid the $130 and still realized a savings after taking it to Mavis. read more

Oh. My. God. I went to Mavis to get an oil change before a roadtrip and they were the only place in my neighborhood opened past 5pm. The staff was friendly and professional enough but little did I know how incompetent the service crew was! When they did the oil change they have to remove the heat shield, but THEY DID NOT PROPERLY PUT IT BACK. They did not secure the heat shield with all the bolts so that when I drove a few miles that night I heard a rattling and dragging on the street below my car. I looked underneath and it was the heat shield dragging! Luckily, I was close to a gas station and was able to pull over and an older gentleman helped me detach the heat shield and put it in my trunk. He said there was only 2 of the 10 bolts placed on my shield. Either the crew didn't put all the bolts back or they were too loose and came off while I was driving. Although it was extremely inconvenient, I took my car back to Mavis to reattach the shield because I didn't want to go on a 600 mile road trip with my car compromised (obviously.) The staff apologized and told me they'd fix me right up. I was relieved. Stupid, stupid me... I was 100 miles into my roadtrip with a friend and I hear the same rattling and dragging under my car. We pulled over in the middle of nowhere and were lucky enough to see a couple coming out of a highway truck repair store. The boyfriend slid under my car and was kind enough to help two young ladies in distress. He told me that the heat shield was being held on by FUCKING ZIP TIES. The guys at Mavis never informed me of their jerry-rigged solution for my heat shield. The gentleman cut off the zip ties and threw the mangled heat shield in my trunk. I had to finish the rest of my trip without it. Although I didn't NEED it to drive, it still made me nervous to drive around with my car missing a piece. These guys really could have put me at risk or caused further damage to my car. I called corporate headquarters and demanded they replace the part. They agreed to replace it, but they want me to bring the car back to their shop to have the same assholes reattach the new shield. Burn me once, shame on you. Burn me twice, shame on me... read more

The Head Alignment Tech Donvear is the best. The entire staff is Amazing. They work together like how Nascar does.I wouldn't trust store. Thank You Cecciel read more

four Michelin tires installed. at the completion of the job, the bill was over $200 more than quoted on the phone. the Mavis rep literally barked at me, saying "It is what it is.....that's the cost of these tires...you want me to take them back off? pay it, or leave without your car." and, yes...this was the same person that quoted me the price on the phone. called their corporate customer service rep on the 1-800 number from their website, and the corporate rep refused to believe that their rep was rude or made a mistake. the corporate rep literally asked me to do my business elsewhere, because they "don't appreciate customer's that make up stories." unbelievable. read more

I had a slow leak for a tire fixed here. They scratched the back plastic fender while pulling the car out of the work bay, then they completely denied that it happened. Totally dishonest and crap customer service. Will never use this company again. read more

Not sure whose fault is more here: the parent company Mavis, or these guys who run this shop @ Yonkers. I ordered four tires from Mavis' website and selected a Saturday to have the tires installed and balanced. Order close to $800 in value and plenty of time (around two weeks) - in my opinion - between my order date and the installation date. As I was getting ready to leave the apartment at 8 am on that Saturday for my 10 am appointment with the Yonkers branch, I get a vm from this them that the tires I had ordered were not in stock. I would have understood and rescheduled had I placed the order the day before and these guys didn't check their inventory properly the previous day. But come on...an order that was confirmed two weeks back? And these guys call me just hours I was about to leave to come there on a Saturday when I had postponed all other plans for this installation? And oh, when I called back to ask why they couldn't have called me at least the previous day and not right before I was abou to drive there, the guy who answered replied that I 'wasn't there on their system". And when I told him that this was an online order for which I had a confirmation received two weeks ago, he said he had too many people to deal with today and can't talk to me anymore. What a service! But then, when i tried later to speak to the person who had left me a vm, he regretted about the mix-up and said it's probabaly due to mix-up between the main office and theirs. He mentioned that he'll try to make it up for it when I reschedule the date to another two weeks from now. I decided to order the tires on tirerack and got them shipped to a small but professinally run shop in Bayonne (jersey City). I will never use Mavis again. Would have given them one star hadn't it not been for the guy at least trying to offer to make up for it if I come back to them. read more

SAVE YOURSELVES, RUN AWAY, FAST! This is an update to my original nightmare of a post. I meant to update this back in MARCH (yes it took a total of 3 months to resolve my self inflicted Mavis issue!) They finally has ordered a replacement TPMS sensor and installed it on the car. The relief to my sanity only lasted less that 24 hours. The tire pressure light was back on brighter than ever! I gave up on trying to make it right with Mavis and took my car to the dealership AGAIN. The dealer informed me that Mavis had installed the cheapest and worst possible tire pressure sensory known to man and it had cause a malfunction on other sensors in the car! My dealership (Tarrytown Honda- love them) did not charge me for a NEW Honda sensor and was able to troubleshoot the other electric malfunctions. I WILL NEVER EVER EVER GO TO ANY MAVIS TIRE STORE ESPECIALLY YONKERS' read more

I had a nail in one tire. I went to this Mavis and asked if they could get one tire to replace. The guy told me I needed 4 new tires and would cost me close to $1000. I explained to him that I only needed the one tire and he was persistent and me getting four new ones. I went back to the dealership and they replaced the one tire and it didn't even cost me $200. Felt like Mavis was trying to pull a quick one on me since I am a woman will never go back there again read more

My little brother came here yesterday morning to replace a tire. Called at night to pick it up and they told him it will be ready by tomorrow morning. Police came knocking at our door at 4AM. Someone STOLE his 2015 Infiniti Q50s from inside the Mavis store. According to the manager it's the 3rd incident on this property. First car actually stolen. Alex (district manager) called and put us at ease. a month later we are still waiting to be reimbursed.. we also located the car it was in NJ being sent to Africa. sounds like an inside job to me. read more

I work roadside assistance and when I come upon a car with s tire issue I get told we were just at mavis. They tell me that someone from Navi's told them to come back 2 days later so they can ck the torque on the tires. If it was done right the 1st time there is no need to have them tightened a second time if done correctly. I have friends who were almost talked into getting brand new tires shocks struts etc when nothing was needed. As the say buyer beware read more

Complete scam. If you want to get ripped off, go here and I'm sure you'll get what I'm saying. You go in to fix or replace your tires and they use scare tactics to make you change your brakes, wheel bearings, etc. I was afraid to drive my car home because They didn't have the part to replace, what they said, was a faulty wheel bearing. I then spent the next few days going to different mechanics to see if there was something wrong and each one said that everything was fine. Stay away from this scam! Better off riding a bike to work than changing your tires here. read more

Just got back from a routine oil change at Mavis, I've been a Mavis customer for the past 9 years, this was my first time at this location and I will never going back. I got to the shop within 5 minutes of them opening and I was told I'd be the third car up. After waiting an hour and fifteen minutes I was slightly annoyed that I was still waiting and there was a customer or two who came in after me that were already on their way, but no big deal as long as I'd be on my way soon. Shortly after my car came out and the mechanic called me over and said they accidentally spilled some oil on the engine and windshield and it would take 15-20 minutes to burn off. I am okay with this, I understand mistakes happen and an extra 20 min is worth it for not driving home with the smell of burning oil in my face. After the 20 min wait I go inquire about the car and they take a look again and it'll take another 20 min. Okay, I'm into this oil change for an hour and forty minutes at this point and I'm now upset. I told the mechanic I just wanted to pay, go home and have it sit outside with the oil burning off at my place, instead of crossing the two hour mark of being in the shop. He said no problem and that I'd be taken care of for the long wait and the mistake they made. At the register I confirm that I'd be getting a discount and they said yes, which worked out to $28.30, which seemed really high for a reasonable discount compared to what I paid in the past. I went out to the car to look at my old receipts and sure enough the last two Mavis oil changes I had totaled $29.99+tax....SOME DISCOUNT!!! I went back inside to show them, but they said they couldn't do anything about to give me any significant amount off. An hour and fifty minutes, oil is still burning off my engine outside and the discount I realize is a few dollars. Some customer service, won't be going back. read more

TOTAL RIPOFF!!! I bought a complete set of Cooper CS4 Touring which were rated at 70,000 miles. They told me to bring the tires in if it ever wears out earlier. Well, after 30,000 miles and scheduled tire rotations the tires are almost bald. They refused to even look at it and the rude salesperson told me "hey you're lucky to get 30,000 in NY" $600 ripoff!! Stay away from this unprofessional place. read more

I dropped my car for a tire and rim repair on Sunday January 29th Not only was I promised great service and someone contacting me daily about my car (2 days later and having to wait to get the car or a phone call about my car) one of there service workers STOLE MY CREDIT CARD OUT OF MY VEHICLE AND TRIED PURCHASING STUFF FROM APPLE, yes it was my fault for leaving the card in my car but it was in my cup holder since I had just gotten gas and JUST blew my tire....I was very upset when the tire blew and forgot I put the card in my cup holder!!! I had a horrendous experience at this location and I would NEVER recommend anyone to go there!!!! Talk about making a bad situation that much worse!!!! Next time I'll drive to the next county before giving them any business!!!! read more

Everyone at Mavis Auto was great!!! I have been a long time customer Every time I go to Mavis they take good care of me. I will always go to Mavis for all my car needs. They always have Excellent Prices read more

I was 30 miles in to an 80 mile drive when my tire pressure light went on. Luckily, I was near Mavis Tire. It was a Saturday morning and they were packed, plus I had my 75 lb dog in the back seat and we both really wanted to be on our way. Lucky for us, Mavis pulled the car into the garage within about 10 minutes, checked all the tires carefully, and found that the pressure was actually high. Dog and I didn't mind waiting for the half hour and when it was time to pay, I handed over my credit card and they told me to put it away because "they didn't actually do anything". They could have charged for the labor, but that was great customer service and I haven't had an issue with the car in the 2 weeks since. YAY! read more

If you have a problem with your tires, don't waste your time and money by going to Mavis in Yonkers. They not only didn't fix my flat tire but also assured me several times that it has been fixed. And, it was not. I had to go to another auto repair shop (Bayano Auto Repair Inc.), which quickly discovered that the tire had a hole. Save time and money and go somewhere else. read more

Bad experience, opened the door and walked in & the guy a the counter, (white hair & blue eyes), completely ignored me as I greeted him walking in, held eye contact with me for about 30 seconds and continued what he was doing on his computer, still not saying ANYTHING to me. Abysmal costumer service, turned on my heel & went back to my car!! Tyre's are expensive enough without having to deal with the attitude of employee(s) that work there!! read more

Not even done yet and I've been here since 8:36, I came in for a slow leak. This is crazy, never again.

Came in to fix a flat. The crew was helpful and plugged the tire quickly. Very happy with the experience!

After hearing their manager brag about how excellent his technicians were (even the dealers send him their cars), I proceed to have the following issues: 1) After replacing my four struts, my Service light comes immediately on. After losing ~8 hours and several visits of my own time, they tell me they cannot diagnose the problem and ask me to take it back to the Dealer to diagnose. 2) I buy four new tires from them, including wheel alignment. A few months later I take it back to them with my front tires "feathering" which makes me wonder if they did the alignment right in the first place. I would not recommend this Mavis! read more

I have been coming here for years and never had a major problem other than minor problems. I love this spot. They help me every time. A few months ago I got new tired for my car and it was a reasonable deal. Thanks! read more

I've been coming here for years. I always just call before hand because they can be busy at times and sometimes they are out of stock of tires so i just save the time to make a call before heading out. People are very friendly and take care of what you need. read more

Never going back to any mavis ever again. Worst customer service Patrick was rude and not willing to help me.

Mavis Tire, always takes care of me. Customer service is excellent and prices are reasonable. I have had oil changes, state inspection, purchased tires and other maintenance to my vehicle. Over the past four years. So I feel very comfortable when they work on my vehicle. read more

I dropped my car off at 11:30 am and didn't hear a call back. I called them at 1:40 PM asking when my car would be ready and the gentleman on the phone stated that it was on the lift. At 2:45 PM I stopped in to see the progress and the woman at the desk told me that the delivery guy hadn't delivered the tires and when I asked if she would call him in front of me to get an estimated time of arrival I was given a snarky remark and rude body language. She proceeded to pick up a phone call and stated that he was 1 hour away. I told her if she would have called me and let me know the tires weren't here we could have saved time and got me out the door. To her, that didn't seem like a feasible option. She then proceeded to go into the shop and come out and tell me that the new tires I chose would take 45 minutes to install. This has been a waste of time and customer service. It took 1 hour. Moving forward I'm not giving my business to Mavis. Especially this Mavis. read more