i found a used Ford Escape at this dealership for my daughter. We drove 45 minutes in the pouring rain to go see the vehicle. It was listed at 13,900. Only to get there and have the salesmen tell us the price was upwards of 21,000!! He claimed there was fine print that made the price go up to over 21k. I asked him to show me where there was fine print, he couldn't produce it. This is a slimy dealership that everyone should steer clear of. Someone obviously screwed the price up and then came up with some bullshit when we went to buy the vehicle for the price that was advertised. read more

Maxon Hyundai really impressed me with their friendly, helpful staff and smooth car-buying experience. The team is super knowledgeable, and they made the whole process feel easy and stress-free. They have a great selection and I left feeling confident in my choice. If you are looking to buy a car, look no further! read more

So much for second chances... Based on my review here, the day following its posting (10/07), the Service Manager (Rudy Espana) at Maxon Hyundai reached out to me to explain and to resolve the matter (his words, via text and voice message). I followed up, calling him back a few days later, on 10/11. In that conversation, the Service Manager explained what happened, detailed the corrections the service department was making, apologized and expressed his regret, and offered to provide me the new tire I was seeking free-of-charge, to compensate me for my time and trouble. I expressed my gratitude for, and acceptance of, the offer, and offered to add an addendum to my Yelp review explaining the dealership's response to my concerns/situation. The conversation concluded with the Service Manager explaining that he wanted to ensure the availability of the tire, and that he would call me back to schedule installation. Well, having not heard back from him for 4-5 days, I called on 10/16 (spoke with "Yvonne") and left a message, no response. Called again on 10/17 (spoke with "Maria") and left another message, again no response. Finally, on 10/18, I texted the Service Manager directly at his own phone number, and again, as of 10/20, no response. Clearly, Maxon is living up to the reputation it has now earned with me and others: lack of professionalism, poor customer care, just plain failure. I'll say again: Forget Maxon, unless you're a masochist... read more

I have called 7 times in the last 2 days to get a call back from a finance manager regarding my Santa Fe I leased from them back in April. Either I get disconnected after being on hold for 20 minutes (3 times) get transferred to a full voicemail or I when I actually can leave a voicemail (yeah John I'm looking at you) and noone calls me back I can't believe how hard it is to get a freaking phone call!!!! Already got my signature on the contract so why put in the effort? Definitely won't be a return customer with this lack of customer service. read more

Terrible! A complete waste of time I expect a certain amount of upselling and attempts to increase the price from a car dealer, but this time was much worse than I had ever experienced before. I will never go back again. Maxon advertised a very good price on a used EV car for which I had been looking; the price was low enough that I would qualify for the "clean vehicle credit" of $3,750. I confirmed the car was available and made an appointment for a test drive. The car definitely needed to be cleaned, but the salesman said that could be done while we waited, and it drove well, so I said I would take it. That's when the problems began; the salesman quoted a price that was more than $9,000 over the advertised price! When I said that's nothing like the advertised price, he said that the advertised price doesn't include $4000 for conditioning (which, remember, could be done while we waited), and that we weren't eligible for 2 discounts (which were not mentioned in the advertisement.) As if that wasn't bad enough, during the discussion I pointed out that the price they were quoting was too high to get the "clean vehicle credit", so they were asking me to pay not just $9,000 more, but almost $13,000 more on a net basis! When I brought this up they claimed to have never heard of the "clean vehicle credit"! Are these people really in the business of selling cars but they haven't heard of the clean vehicle credit? Do they think car buyers are that stupid? read more

Complete rip off. I brought my car here for some body work done on the front hood and headlight. They gave me an estimate of 2800, and they told me if anything else came up, they would call ahead of time to talk it over with me. Which should have been a warning sign that they were going to rip me off. I didn't receive any communication. After a month later (yes, my car took over a month), I finally got my care, and now they said my bill was 3300. How did it magically increase $500 for the same work they gave me the estimate for. No one could explain the increase and made up BS. I then drove my car and noticed the opposite side blinker was messed up and didn't turn off, which wasn't an issue prior. So, not only did they charge me more, but the car wasn't fully fixed or checked. Go anywhere else but here for your car. Poor communication, poor customer service, and a rip-off. For body work, they use Ultimate auto in roselle. Maybe if you go directly to that shop, it will save you from them adding their cut. read more

I recently had the pleasure of visiting Maxon, and I was very impresse. My salesmen Arlind went above and beyond to help me. I highly recommend read more

Don't believe prices on their website! You get in and they give you a totally different price with no explanation. They are super shady! Stay away! I am not sure how they are still in business. read more

Thank you for letting me visit the remodeled showroom and thank you for the palisade and Tucson brochures

For anyone that has a Hyundai with the panoramic roof, I will implore you to Google "glass shattered between moonroof and sunroof Hyundai Santa Fe" and check to see if you have this type of damage. Unfortunately, if you purchased it from a dealer like Maxon Hyundai, who treats you great when it's time to buy a car, but when you need assistance with something that is clearly and noted as a manufacturing defect, they'll have their service advisor text you an embarrassingly unprofessional run on sentence to call your insurance to deal with it. I called on a Monday to advise them about this. Someone on the phone stated they'd talk to their manager because this was not an isolated issue. They said just bring the vehicle by so we can look it. I asked if I needed an appt, to which they set it at the end of the week on a Fri at 10:30am. I bring the car in and Cory, service advisor, said it would be a 3 hr wait because they needed to do a recall also. Didn't offer me a loaner vehicle because as I learned later, they are for engine and transmission problems only. And I had to ask for an Uber ride home, as he didnt bother to offer. At 130pm I had to call to check on my vehicle, where a woman picks up and says "Please hold" and will not allow you to respond. At the 12 min hold mark i hung up and called back. She did this at least 5x. Finally got hold of Cory and says they're working on a quote and he'll call me back in 20 mins. NEVER called back. A 3 hr wait turned into  over 6hrs, and I received a text message saying that the Hyundai denied the coverage there was "little inpact" on the "glass pice". It's apparent they did not want to foot the bill because Hyundai denied it. But I would rather you say that, than to say a LITTLE IMPACT on the far right completely shattered the entire glass into a million pieces and split the glass OPEN on the left in a horribly written TEXT MESSAGE. Cory or his manager as "professionals" didn't have the heart to tell me to my face, or at least by phone,  that they were not covering the damages that were clearly not caused the user. I didn't get the answer I wanted from them but the way it was handled was extremely poor. In other forums I've read, drivers had the same issue with Hyundai warranty, but their dealers treated them great and took care of it even though it was denied.  They threw so much money in upgrading the new glitzy and glamorous building and showroom floor with fancy sliding doors and merch, and show so much respect when it's time to buy a car. But truly lack on customer service, professionalism, and treat you like you're nothing when it's time to do the right thing, after spending thousands of dollars on one of their defective vehicles. Hyundai has great cars despite this defect, but all dealers are not created equal. Maxon Hyundai in Union is a great example of that. read more

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Delivered my car with only one FOB. They apologized for the inconvenience, said come back in a week or two, they'd give me the second FOB no problem. Maybe a month later I show up and ask for it ... they say they know nothing about it, that sales guy who promised me the FOB doesn't work here anymore, and they want to charge me $250 -- for something they owed me. Trash operation run by trash people. read more

Buying a car is never easy but this particular Maxon Hyundai dealership is fantastic. I've bought from them twice, first time being a used car in their lot out front. Recently I decided to trade that car in for a Hyundai. I dealt with Al both times and asked for him specifically this time. He's a great salesman, never felt pressured or haggled. You feel like you're really just having a conversation with him like you've known him forever. The whole process was quick and easy too. We went to look at the car and he drew up all the paperwork within the hour. I came back the next day to pick it up. All the salespeople seem very friendly, I'm always greeted nicely right away. Especially when I was the first one there at 9am on Saturday, haha. If you get the chance - ask for Al, he really is a great guy to deal with. read more

Maxon Hyundai - My new 2018 Kona! Love it. - Car Dealers Near Me - Union, New Jersey

Don't waste your time going to maxon Hyundai...the worst dealership! The absolute worst. I want to sue them for my time and they're lying conniving nature. They hit my credit 5 times! Why? Made the deal Thursday, after checking my credit, for one price! Went back the next day to pick up car and they hit me with a different price of almost 200 more dollars monthly! Not a place I would send anyone...check reviews first y'all, this place don't even have a show room. read more

Run away from dealing with Maxon...especially Samantha C. We communicated over email on what my out the door price would be for a used car. She verified she could do it. She'll tell you what you want to hear. Trying to sell the cars before months end. Come on in and let's close the deal!!!! After a lengthy drive...guess what? She could not honor it, and they ended up tacking on over $5k of dealership fees. Scammer dealership and major disappointment!!! read more

Horrible experience here. They seem like nice people, but are very inadequate at their job and NEVER call back even when they say they will multiple times. My car has been at their shop for OVER A MONTH and they still have no idea what to do with it. Update: I called that number mentioned in their response (908-851-4623) but it went straight to voicemail and I left a message and they NEVER called back. They've also still NEVER called back whenever I call. They just say that they'll have Bronco call back, who is on my case and failing. They even said someone higher up would call back, but that never happened. read more

Lease Experience Sales Person - Danny: Very professional, personable, respectful and calm. He was super smooth and made the experience stress-free. He heard me out, did not judge me with my budget and put a lot of effort into his craft. The best thing he did for me was to actually take the time and help me carry all my stuff out of my old car (trade-in) into my new car. He now checks in time-to-time to ensure I am doing well with my vehicle. He is, by far, the best salesman I ever had in a dealership. Manager - Eddie: Very straightforward and honest. He told me he wanted this to be a quick negotiation and will listen to my needs and budget. After very light negotiation, he heard me out, and went for the numbers I had presented him with. He was very kind and had a lot of empathy. This was the fastest leasing / negotiating experience I ever had at a dealership. Finance - Irv: SPEEDY. He got through all the paperwork fast as lightning. He noticed I was engaged and had a great relatable talk with me about life. Towards the end he presented me with some insurance options and was not pushy at all - very respectful. This entire process was so fast and easy. This was by far, the greatest leasing experience I ever had. I have been leasing cars for 6 years and this is what an ideal experience is. read more

Took my car in for service. Great customer Service & a new comfortable & fully equipped waiting area. Everyone, especially Shawn, the service manager, was very pleasant & they even threw in a free car wash! Thank you Maxon for the 5-star treatment!! read more

Maxon Hyundai - Car Dealers Near Me - Union, New Jersey

Couldn't be less interested in helping us. Spoke with a salesperson very briefly who didn't know about the tax rebate for the plug in car we were looking at. When we mentioned it, he said- 'ask your accountant.' He was not friendly either. Not friendly at all. read more

They advertise prices that you cannot get. They advertised a vehicle for 14500, and when i went in they said that price was for finases only, the cash price was 17500 read more

RUN, DON'T WALK from this dealership like your pocketbook is on fire. I bought my Mazda 6 from them years ago and now its leaking. the headliner is literally falling down on my head. I brought it to the dealership and they told me to replace my windshield, which I did. ITs still leaking $600 later. I brought it back and they told me they cant help me and couldn't figure out the problem. I called the main customer service for Mazda and they told me they could not help me. I went to 3 mechanics and a body shop and they all told me they couldn't help me or figure out where my car is leaking. SO MY ADVICE IS THIS : DO NOT BUY A MAZDA, YOU WILL PROBABLY REGRET IT - IF YOU ALREADY OWN ONE, I HOPE IT DOESN'T HAVE A LEAK because if it does, your screwed, plain and simple. read more

My husband and I had a great experience at Maxon Hyundai. We went there with the intent of purchasing a 2023 Hyundai Palisade and that's exactly what we did thanks to the great customer service we experienced. It was a pleasure working with Bo, Eddy, Jason, and Peter. We couldn't be happier with our car. Thank you guys! read more

I call and set up an appointment for my daughter. I live in California and my daughter just moved to New Jersey. They were very helpful working with her and setting up a second appointment since not all the parts were available. My daughter felt comfortable working with everyone in the service department Thank you for taking good care of her read more

I spoke with the sales manager, Edwin, prior to coming to the dealership. I specifically asked Edwin if there was any damage or any issues with the vehicle I was looking to purchase, 2018 Hyundai Sonata. He said he would physically put his hands on the car and call me back. During his return call he said the car was in pristine shape, no damage and no issues. He also sent some grainy pictures conveniently angled to not show the damage. I drive an hour and a half to purchase the car. Upon my arrival I immediately notice both bumpers are clearly damaged, there are scratches and dents all over the the vehicle as well. Some of the scratches were down to the metal. The car was clearly in some sort of accident. The car fax report detailed no damage and no accidents. The interior smelled like cat litter. Absolutely terrible experience. I would not recommend this dealership to anyone. Edwin was conveniently off when I arrived. I spoke to Sales manager Rasheed Jackson who was absolutely no help whatsoever. Just simply shrugged his shoulders and basically walked away. Terrible! Albert Valdeza, another Sales manager, approached me while I was waiting for my deposit to be returned. He at least showed a tiny bit of compassion but was "unable" to rectify the issues aside from offering $300 off the price of the car. If after reading this you still want to do business with this dealership. Good luck, don't say I didn't warn you. Here are some pictures of this "prestine" car. VIN: 5NPE34AF1JH604622 Shame on you Maxon Mazda Hyundai read more

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Horrible, pushy and Rich is very unprofessional. O would never recommend this dealership especially if you are female

Case advertising on Autotrader - added $7000 dealer fees to advertised price. It took over 5 days to confirm the actual price.

I really think that there should a place that is more customer oriented and professsional. This is our 2nd sonata which was bought here a couple of years ago and the extra warranty was purchased. Religiously come here for all maintenances.. They never have courtesy cars.. ever!! Now they say they need to replace engine due to an isssue with the oil and will need to keep it 4-6 weeks. Mike was dismissive ,cold and could care less. His words yesterday were" we have at least 5 phone calls like this every week,there is nothing i can do." You will just have to rent a car on your own. Yes i have $1500 laying around to spend for a rental while my defective car sits there for weeks and i still pay for the note too. Then no one is around today not the service manager or his boss. Very dissapointed and it would be my last car from this place. read more

My experience with this dealership is that they are careless at best, dishonest at worst. I am in the process of trying to obtain a goodwill paint repair through Hyundai Consumer Affairs due to the notorious white paint issues that my car, unfortunately, has. My Consumer Affairs representative, Gai (who has been so helpful and kind), scheduled an appointment for me to have photos of the damage taken at Maxon. I arrived for the appointment and checked in with Dasia, who immediately and unprompted told me that my claim would likely be denied because they have been receiving so many requests lately and it is costing the dealerships too much money. She took photos of the damage and seemed very uninterested - she initially took only one photo that didn't capture all of the damage, and I had to remind her to take another photo to include all of it. Her attitude was very dismissive. I was told that the next steps would be for the photos to be sent in for a determination to be made about the goodwill repair. About a week later, Gai called me to say that Maxon informed her I never appeared for the appointment. I certainly did, so I called Maxon, and after a great deal of waiting, back and forth between employees, etc., they confirmed that I did, in fact, show up for my appointment. Another week passed, and Gai called me again with the same news: Maxon told her, for a second time, that I did not show up for my appointment and they have no record of me being there. We did a three-way call with Maxon and ended up on the phone with John, who said that although there is a record of me checking in for the appointment, there is no record that the photos were taken, and they were not sent in for the next steps to start. He promised to look into it further and contact me again. I never heard from him again. The next day, though, I spoke with Gai again, who said that the photos were sent somewhere but attached to a different VIN number and not my VIN number. The only next step would be for me to return to Maxon to have photos taken again, and she said the dealership would contact me to arrange that appointment. That is frankly not acceptable, but I figured I would give Maxon one more chance. That was Friday, 11/8, and now, Thursday, 11/14, I have yet to hear from Maxon about re-scheduling. At this point, I am starting over with a different dealership because I have no faith in Maxon Hyundai to carry out this process or frankly any process professionally, honestly, or fairly. I would strongly suggest staying away from this dealership. read more

My wife and I were able to hire a Consierge/ Broker in order to find the vehicle we wanted. So I was informed by my Broker , the 2024 Palisade Calligraphy was available at Maxon Hyundai. We live in Brooklyn NY , so it was a 40 minute drive. My broker was able to secure a good price at which we decided to move forward with. Now let me mentioned that I had an immaculate 2021 Palisade Limited to trade in. There was an amount of equity built into it. Overall the equity covered ALL upfront cost. My complaint is the finance manager tried to sell me extended warranties AND vehicle etching with key FOB replacement at an additional costs. At which point I declined. So he insisted that the vehicle etching and key FOB insurance was included in the final contract but needed a signature for that particular service contract . He also stated it was "free" !?! No car dealership will offer anything for free. Why do I need a signature for something "free" or already included? Besides the etching and FOB insurance was clearly noted on the contract as an option. Well I tore the contract for the etching. Something you can have done at any local police command for free. Also before we signed for the new vehicle, again I was told they would collect the first month's payment. IT WAS ALREADY INCLUDED IN THE EQUITY !!!! So I rejected his request ,I showed on the contract where it was clearly paid for with the equity. The finance manager had told me no one told him , you're the finance manager, it is incumbent on you to make sure all numbers are correct. So we just " signed and drive ". I know business owners need to turn a profit. But please do not insult people's intelligence. Be fair. Allow the customers to make a decision without being pushy. It may be intimidating for most , but to my credit I worked out of NYPD and have seen some really intimidating people. Car sales people do not strike fear in me. My advice to all , read your contracts thoroughly. Do not be intimidated. Nothing is free. And most importantly, if you have NOT signed any contracts walk away if your needs are not met. There are over 28000 car dealerships in America. On a good note , most of the sales people were cordial and respectful. I hold no ill will towards anyone. It's a learning curve , the car buying process. Good luck to all. read more

3yrs ago after recommendation from a family member I tried Maxon because my last dealership salesman left after 12yrs dealing with them.But my experience wasn't great. Until I received a Text from Debbie out of the blue cause my lease was maturing. After a straight forward conversation text. I gave them another try, after new management. From the moment me and my family walked in, we were given VIP treatment! They really changed and rolled out the red carpet for us. I wanted to reach to the entire sales team and say thank you so so much. My wife loves her 2023 Portafino Grey Tucson SEL SUV! They made the experience so much better from last one. They did everything to make my family comfortable. Ricco, the sales associate they assigned to us was Fantastic! Ask for him, Highly Recommended!!!! From the TV and pizza he brought over for my daughter. That was a great nice touch, that made the transaction so much easier knowing she was comfortable and not getting restless. thank you. And then Albert the Sales Manager, getting the color my wife wanted. To even the price I was happy with with no crazy back & forth haggling. Kenneth the Finance Manager, signing the papers was a breeze. I honestly have to say, that was the best sales experience I had in my 28 yrs of leasing!Maxon Hyundai you made me now and will have a loyal customer for years to come. Bless you! Angel read more

ABSOLUTELY HORRIBLE. DO NOT WAIST YOUR TIME OR YOUR MONEY !!! Called the dealership spoke to Destiny to verify they had the 2024 Sante Fe in the showroom Not only did she tell me yes that had them in, but in fact they had four of them in stock. DROVE AN HOUR TO THE DEALERSHIP !!!! to find out when I got there they actually had NONE IN STOCK!!! The sale man said they didn't have them in but they had another model car to show me. BAIT AND SWITCH AT ITS FINEST. Then they had the audacity to call me and tell me as soon as they get them in they will give me a call. ARE YOU SERIOUS you just wasted two hours of my time driving back and forth and you think for a second I'm going to give you of my money. read more

Would give 0 stars if I could. spent literally all day. negotiated in good faith. realized they were selling us the wrong car. then magically the settled on price of the correct car is no longer available. GAMES GAMES GAMES!!!! do not come under any circumstances. Previously purchased a car in 2012 and management changed. It's terrible and "management" should be embarrassed. The closer (Rich) tried to blame his mistake on Al.. Who was nothing but helpful and professional throughout the few times I came in. My husband and I stared at Rich in disbelief when he tried to get 4k more from us. We left. We will NEVER return. DO NOT COME HERE!!!!! complete waste of time and the day.They needed to own up to their mistake and say yes we will honor the agreed upon price. read more

Where do I even begin... Don't waste your time coming here, they truly only care about getting your money and take zero accountability for any of their mistakes. My family has worked with Global Hyundai down the road on US-22 for years now. When it came time to purchase a vehicle the Maxxon dealership was the only one with the vehicle I wanted, so we were not able to go with our trusted sales advisor at Global, Camilo. During the purchase of the vehicle everything went smoothly or so we thought. The first issue was with the registration. Long story short the insurance is under my dad's name but one of their financial managers said that as long as we were both on the paperwork as co-owners that there would be no issue when doing the registration under my name. When it came time to it, Daniel (goes by Danny) our sales advisor the day of purchase, called to state that they could not put the registration under my name and that I would have to get my own insurance policy. The issue at hand wasn't the fact that I would have to get my own policy, that's fine. It was the misinformation given by the financial manager, which I explained to Danny, since he was also present when it was stated to both my dad and I. If that had been told to us originally then the vehicle would have been placed only under my name. He told me that unfortunately, that financial manager was giving incorrect information and that he had been fired from his position. I completely understood but how was the dealership going to take ownership that someone speaking on their behalf was giving incorrect information. To my surprise, Danny's reply was, that's not our issue either. He continued to tell me the only option was to get my own policy but failed to say how the dealership would bother to take any responsibility. I ended up having to speak to a manager that somewhat resolved the issue and placed the registration under my dad's name instead, which was not even given as an option when speaking to Danny. Now fast-forward about 20 days later, I live in PA, I got a flat tire. When I went to place the spare I noticed a lock nut on the tire and when I went to check the key was never given to me. At the purchase of the vehicle it should have been included, due to this, the car had to be towed for $150 to the nearest Hyundai dealership. Part of the purchase of the vehicle was a tire guarantee that would be added to the monthly payments and according to Maxxon, it could be used at any Hyundai dealership. I get a call from the dealership here in PA telling me that information was not correct, that they have their own company they work with directly. When attempting to contact Maxxon I was transferred countless times, the only one even attempting to help was Nicole, on the sales team. After multiple attempts to speak to a manager I finally settled to receive a call back due to being sent to voicemail after every transfer. When speaking to the manager his solution was to just call the company and ask for reimbursement after the dealership replaced the tire. At that point I was too tired to argue anything further given that this is not the first issue I've had with them since purchasing the vehicle. At this point it's already been $150 for the tow company plus $360+tax for the tire change which was supposed to be part of the guarantee at ANY Hyundai dealership. They won't take responsibility for anything or offer any form of solution unless you make a scene and request to speak to a manager and even then it's still a partial fix to get you out of their hair, never actually becoming responsible for their mistakes. If you want to deal with constant misinformation and take care of everything on your own because of it then go ahead and purchase your vehicle here. read more

Made an appointment 3 weeks ago for an oil change because that was the 1st available appointment. Called today, 1/15/2024, to confirm, and I was told "there is no profile for you". I would have stayed with Kia had I known I was going to get this kind of terrible customer service. It seems to be a trend from the area Hyundai dealerships. Immediately made an appointment with Sansone and you can tell by just the phone conversation that this dealership is professional. If you are considering a Kia or Hyundai, choose the Kia, more specifically choose Nutley Kia. I have leased 4 Kias from them. Had I not moved from Essex county I would have gotten another Kia. Hopefully Sansone proves to be a quality Hyundai dealer. read more

Took my daughter to get a car she saw online. Everything was fine until we start talking money. The Manager Rich was aggressive once we refused the add ons. He even came out and told us flatly that he wouldn't sell us the car if we did not finance through their banks. I couldn't belive my ears. Run far away people. These guys are scammers. They have no idea there are educated consumers who know what they want and will refused to be scammed out of their hard earned cash. read more

HORRIBLE post-purchase service. Was hung up on multiple times. No response to email. No follow up from salesman or manager. Left a very bad taste in my mouth for this dealership. read more

If you like high-pressure sales tactics to rip you off, this is the dealership for you!!! If I could give a zero star, I would. I recently purchased a vehicle at this dealer on the day before New Years. I was very happy with my salesman Saad and the deal he put together for us. Unfortunately, I did NOT have a pleasant experience with the finance manager Kenny Kilpatrick. While I was waiting to finalize my financing, he was tellin me about his daily recreational drug habits, and I was definitely a bit concerned that this guy was running financing. A day later, he texts me saying I have to sign documents urgently, so he calls me, tries to sell me another $5000 in warranties and then sends completely different financing than the terms I had negotiated earlier. AVOID THIS DEALERSHIP. I really hope that the dealership sees this situation as unprofessional and unacceptable read more

RESPONSE TO GABRIELLA G.: Dear Gabriella, your answer is meaningless. You (Maxon Mazda) ran a hard inquiry on my credit without asking for my permission and for no reason whatsoever. I had explicitly mentioned your sales rep (Jamel White) that I would NOT need financing. I can see the credit inquiry on my latest Experian report, with your info and date of inquiry, i.e. the day when I purchased my CX-5. You should be transparent with your customers. If for whatever internal protocol you need to run a hard credit inquiry (one that stays on your credit report for TWO YEARS) then you need to make your customers aware of it VERY clearly. I don't have a copy of a signed authorization form to run my credit in my papers. If you do have such document, please send a copy over to me, so that I can verify that I had authorized you to run my credit. I don't recall doing that at all. REVIEW: Bought my 2019 CX-5 Touring and it is an awesome car. The overall purchase experience was good. HOWEVER, the reason why I'm giving 1 star is because this dealership pulled a hard credit check for a vehicle that I paid in CASH. I specifically asked the sales rep if they would need my credit pulled and I was told NOT for a cash payment. A letter came in the mail yesterday, i.e. 30 days after purchasing the vehicle with CASH, saying my application for financing was denied (with a 800 FICO score by the way). I had never even asked them one question about financing because I knew I was gonna buy in cash, so what is this about, beats me. Tried contacting them several times, was sent from rep to rep and eventually voice mail. Very bad way of keeping your customers happy, especially one that purchased a $32k car less than a month ago. read more

Worked with Chris Jenkins (salesman- Mr. Persistent), Rasheed Jackson (The Negotiator) and Albert Valdez (General Manager -The Genie ) highly recommend them. Very honest throughout the process. I put down a deposit for a 2023 Hyundai Palisade Calligraphy Hyper White ESD 9/14 but to my surprise it arrived almost 2 weeks early. Working with Chris, gave me peace of mind throughout the purchasing process. I have to say they have an amazing team even beyond the gentleman that I mentioned. Highly Recommend and Awesome place to purchase a vehicle! read more

I have to say, after reading the awful reviews, I was pretty skeptical about this dealership. But because they said they had one of the only vehicles available in the area, I thought I would give it a shot. Outside of being bounced around between three or four different sales people, when I finally walked into the place, I never saw a dealership More collectively on interested in doing business with you. When I finally spoke to someone willing to show me the car, he was playing six different computer games. When he brought the car out it was dented in the wheels were dirty. It wasn't even the model they said they had. So I am mediately gave him back the key and walked out. Don't ever do business with these guys. read more

Pulled into the dealership and before I got out of my car TWO salesman were standing in front of my car! I got out of my car and walked past them to go inside. There was a sign saying "please wear a mask". (I'm immunocompromised so that made me feel a little better). The salesman followed me and said "you can't just look someone has to help you". So one on the guys said he'll help. I told him I wanted a Tucson, he said he doesn't know if they have any. I had to ASK him to check. Strike 1! He found one and began to show it to me. He asked if I was going to lease or buy, I said I wasn't sure, depends on the deal. He then said "Oh I see you can buy whatever you want ". Strike 2! I said "before we go any further do u mind putting on a mask? I'm not comfortable with you not wearing it". He said no, you're being rude! Strike 3! At that point I said "that's it we're done" and left. Maxon needs to look closely at their employees. This person was very unprofessional. He was poorly groomed and very condescending. Women know what they want in a car and have their own money to do so. read more