THIS place is the worst! I will never, ever go back!
it started off with me trying to find a place out here in the valley where i just moved to from the OC. I did my searches and review checks and found this place MBZ Motors with fantastic reviews.
I called wanting to make an appointment for an oil change, but to my surprise they said that i could come over after their rush hour was over around 2pm.
I arrived a few minutes early and pulled into the driveway and a young man began running in my direction waving his hands. I stopped immediatly and he yelled at me saying,"bro, stop! move that s**T back! this car is coming out!" I was shocked and started to reverse but another vehicle came up behind me, so i got out and approched another one of the employees who was smoking a cigarette playing with his cell phone. i told him that this was my first time there and didnt know how things worked or where i should go. he looked at me for a moment then said, "i dont care, go over there." so far two real jerks!
i waited by my car and another younger guy approched me and asked if he could help me. i asked for an oil change and how much it would be. he told me 95, which i found to be dirt cheap and started to to think i could look over the earlier mis treatment. he pointed me to the office and took my car. i began talking to the guy behind the window, but you could tell something was very wrong. the guy lost almost all color in his face, got up and ran into the restroom then proceded to vomit loudly.
i was completely ignored the majority of the time. they never asked me my name or what car was mine. the car sat on the back line for over an hour until i began asking about it. the same guy that told me in the beggining the price, took out a scratch paper and wrote down my plate and mileage and went into the office. i followed and the short young rude guy that cursed at me when i came in proceded to charge me. THEY HADNT EVEN WORKED ON THE CAR AND NOW THEYRE CHARGING ME!
this place is the worst organized shop ever! disrestpectful rude employees, no paperwork, no nothing. these people dont care about theyre customers at all, or even themselves for that matter, i dont know where the boss was but he must be as lousy as the rude and disrespectful people on staff.
that was my first and last time. I couldnt have been happier to leave.
those people should not be in business because they know nothing of customer service.
here's a clue: never, ever curse at your customers
dont have rude or disrespectful staff anywhere near your customers
have a friendly service advisor or greeter to take information down so that the car or customer dont get forgotten
always give your customers a reciept, not just a stub
send sick staff home read more