Ordered from the pick two menu and got a club sandwich with the loaded baked soup. My baked potato soup was completely water to the point that I could not eat it. I was super disappointed with my dinner tonight! read more

McAlister's Deli - Baked potato soup - Delis Near Me - Concord, North Carolina

As soon as we walked in people were telling other people in line to leave immediately. They service was very slow. Food was ok but clearly rushed. Atmosphere was very crowded and negative, there were lots of angry customers. This was likely due to an offer on the T mobile app, but I feel like they should have prepared accordingly. read more

I usually love the food I order from here but tonight something was off. Service was ok, pretty fast but the food didn't taste that great. The sandwich was blah and the salad just didn't have enough salad dressing. I'm so disappointed because I was so hungry. read more

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4/12/2024 @ 11:24am Colton was awful. At least that's what her name is on the receipt. I ordered the Jalepeno Turkey Crunch and I told her I wanted a cup of soup as well. Thinking I'm paying for the extra side of soup because I wanted the chips that go along with it. Well, I received my order and I didn't have chips. I go back up and ask about it and she said I wanted the soup instead. No. I didn't. I wanted the soup in addition to the chips. That's why I said I wanted a side of soup. She should've asked if I wanted that in addition to the chips or as a substitute. Anyways, she told me no, that's not what you ordered and proceeded to walk away. Didn't even bother to ask if I wanted chips. I would've been willing to pay for it. So I just said bye. And I am about to go back to get a refund on the tip I gave her. If you look at all my other reviews on this location, I had great experiences. But not this time. Colton never even smiled. She needs to be re-evaluated as an employee. read more

I stopped by McAlisters deli today to grab a spud! A friend had them and said they were wonderful & it didn't disappoint. I got the veggie spud & added chicken. What I really liked is that I made my order and was able to sit & they brought me my food. The server was a sweet girl named Terri P.; it was her 1st day and she was just the absolute sweetest! Hey McAlister's, keep her :-) I was able to join the free wi-fi without a million steps. I absolutely hate when it's more than 2 steps to join. At that point it's no longer free because you are going to try to sell me something later lol All the veggies on the spud, were cooked with the right amount of crisp; especially the broccoli . Also the chicken was just the right size to eat with a fork and not need to cut. But can we talk about the real star of the show ... the sweet tea! It's summer and I have been recently finding the worst sweet tea; not today! Yes it is warm (like the sign says) so fill up with ice. The sliced lemons are fresh and not all old looking. The tables are being cleaned on time (don't forget to leave a tip because they bus the tables!) and the floors are swept. All in all I give it 6 stars but only 5 are allowed. Great job Concord Mills McAlister's! read more

McAlister's Deli - Veggie Spud add Chicken - Delis Near Me - Concord, North Carolina

I ordered a pick 2 with a salad and a spud and my hot potato was in the same box as damn salad. Who wants to eat a soggy salad??? then I ordered the bbq honey pork spud but there's no honey bbq sauce. Just a potato with cheese and pork. If they ran out of sauce then cool just let me know so I could have gotten something else. Overall highly unsatisfied. since I had someone pick up the food for me I wasnt able to check the bag before it made it to my house. I live about 20 mins away from the store to smh. Just all around horrible. Well on the bright side my mango Tea was good so there's that I guess read more

We stopped into McCallisters today late I. the afternoon. we received quick service and the food was great. Sandwich and chili I ate were very good. We had bought some peaches on our trip and I asked if they could wash one for me and they did even better offering to use their fruit cleaner on one for me. A great example of above and beyond service. Thank you for helping a customer out and going above and beyond. read more

I am hoping this place will get better but I came in for lunch and ordered a bowl of soup and did not look at it until I got back to the office.I got what looks like a kitty cup. First they should ask bowl or cup. So I paid over 5.00 for enough to feed my child. The place was empty and now I know why. A ruined lunch as I am still hungry ugh read more

Save yourself the trouble don't go. Walking in, many tables were dirty and still had old plates on them. Had to find a table and wipe it down ourself. Disgusting. The people taking our order were not the most pleasant and when my friend got her soup, there was hair in it. Will never make this mistake again. read more

Not bad. I wish I could give them a 3 1/2 star rating. Our salads were pretty good. The avocado in my salad was fresh. They put enough cheese on it. The lettuce was fresh. The dressing was okay. My wife also got a salad and said it was good. Our orders came out correctly. They have a 96.5 sanitation grade- not bad. The cashier was friendly. Everything was A-OK. read more

McAlister's Deli - Delis Near Me - Concord, North Carolina

Don't get me wrong, McAlister's is a great place for a bite to eat. The Harvest Chicken salad I ordered (to go) was fresh and I enjoyed every bite! The service was excellent and cordial. However: 1. They did not include the salad dressing. Fortunately, I had some of my own to sprinkle on the salad. 2. The restaurant chain no longer sells carrot cake. This was my sole reason for entering the establishment. Bring back the carrot cake, please! I will have to think long and hard before visiting for food only and no carrot cake. read more

Four of us stopped in for lunch on a Friday early afternoon. We got right up to the counter and placed our order. The employee taking the orders was relatively new and had to work a bit to get everything in, but she was polite and apologized for any minor issues. Our food came out in pretty short order and everyone enjoyed what they got. The Spicy Southwest Chicken was a nice fresh sandwich with avocado. The Jalapeño Turkey Crunch was tasty, with a bit of zing and good overall flavors. The Garden Turkey was a good mix of meat and veggies, and the Club Wrap was just the combination you'd expect! Two of us had the Chicken Tortilla soup, and it had a good kick to it and came with tortilla chips-very tasty! There weren't any napkins out so we had to ask for them, but they arrived quickly, and it wasn't busy so there were plenty of empty tables, but there were a few that needed to be cleaned up. Overall a very good lunch for us. read more

Out of the carrot cake they're famous for but did not tell me until after I had ordered and waited for 10 minutes. I asked for a refund back to my card but it did not show up. Had to go back and get substitute to go. Shady place. read more

Ordered food to go on Wednesday evening. After waiting over 20 minutes, still nothing. People who had come in after me were getting their orders. I was then told that my order was given to someone else. No apology, nothing. When I asked to cancel my order, the manager came out to reverse the charge. Again, there is no apology. And this was the manager. Wow! On top of this, an employee apparently brought their kids to work and sat them at a table near the register. Between their screaming and the noise from their toys, the person who took my order could not hear me, and I could not hear her. Ans the kids were running all over the place. I felt sorry for the folks who were eating at the restaurant. What a shame because McAllisters used to he a decent place. read more

Greet your customers upon entry, acknowledge them if there's an issue with another patron, and respect people's time. I would also recommend hiring more staff if feasible and maybe accommodate the patron with possibly a free drink or a discount on their order for their wait. read more

Such great vegetarian options! Love the veggie club and the chili. For cheesecake lovers, the Cinnabon one is a MUST read more

McAlister's Deli - Cinnabon Cheesecake - Delis Near Me - Concord, North Carolina

If I could give a zero star review I would. There were all female workers. They kept walking around were very unprofessional. They stood at the counters on their phones. Took mins to take our order. Seemed as though they were video recording in the back. When they got a order incorrect they laughed and took it back. The woman who was the manager did not have control of her team. She sat in the office the whole time until it was considered "busy" to her then she got up and decided to help. We will not be returning to this location ever And we will spread the word. read more

Ordered new Cobb Salad with Chicken. Looked nothing like the picture on the board. Avocado not sliced just dumped in middle of old lettuce, some of which had rotted. Boiled eggs were peculiar. Whites were rubbery and striated. Very little chicken. We may come in for tea again, but never again for salads. Manager offered to remake salad, but that offer was refused. Who wants two stale salads? read more

Two stars because the food was hot and on time. That's about it. Mac and cheese side was only half full. Wrap order was wrong. Found plastic in the nacho cheese. Definitely not going back. read more

McAlister's Deli - Plastic wrap?? - Delis Near Me - Concord, North Carolina

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I got the half sandwich and soup. Portions are a bit small but it is decent. I purchased this on Uber eats and service was friendly.

Absolutely ridiculous this place is in business. Walk in, nobody anywhere. Not in the kitchen, not at the cash register. Not in the bathrooms. Just nobody here. After 5 minutes of waiting, a girl finally comes out and we ask for help and she ignores us and walks in the kitchen then comes out and stands at the cash register and stares at us. No "sorry about the wait, hey how are you, hey how can I help you" so we order and she says nothing as we order, like she's mad at us for being here to eat. We get our cups, no sweet tea, I ask if they have any more and they say "no we're out". Food took about 20 minutes and the bacon looked raw. Stay away from this location. read more

I have loved this restaurant for years but this location is not presenting well. My daughter and I went there around 2 PM. No employees to be seen anywhere. We looked around and called hello with no response. Other customers came behind us and they looked around too. They observed employees smoking at the back door so they left. Finally, an employee appeared. No smile, hello, nor greeting if any kind. She just stood there. We ordered and we were served delicious food, as always. We used the restroom which was filthy. Trash all over the floor with dirty toilets. Neither the dining room, nor the outside tables had been bussed. The health department score was high and the food great. But service and cleanliness of this location was poor! Not sure I would go back to this location. read more

great food every time never disappointed with their specials delivery friendly and fresh

I've been to this location a few times & consistently, "I've experienced better", more specifically at other McAlister's locations. For the consistency part: the food is always the same...I always get a BLT, potato salad, & sweet tea, & every time they taste the same. The BLT isn't great, the bacon is a bit overcooked & the bread isn't necessarily fresh. The potato salad doesn't taste fresh. Yesterday's visit: the sweet tea tasted a bit bitter. The staff is consistent, as well. They're not overly friendly or attentive. Yesterday, we encountered an employee who didn't seem to care that he was there. Unfortunately, he mumbled too, so we had a hard time understanding him. Somehow there was a mixup with the register & order, & a manager publicly reprimanded him in front of all us customers. I felt very embarrassed for him & ashamed at the manager for using such poor judgement in scolding him in front of customers. The restaurant is clean & there's a good deal of parking. They also have free wi-fi & patio seating. Prices are a bit much for what you get, but food costs are rising everywhere. As convenient as this location is, (right beside Concord Mills), I think yesterday's visit made it my last. read more

Sorry McAlister's.... we were lucky enough to not have to wait in a terribly long line, but the food came out like there was only one person in the kitchen. I ordered a SALAD... and it took a long while for it to come out. Normally I try to be a patient person, but it's a salad. Prepared items tossed into a bowl.... It just didn't seem that there was a sense of urgency even from the registers as you could see the lunch rush coming in.... I am hoping it was just a lot of people calling in sick or something... but I may try to avoid this location for a while. Luckily there is a closer McAlister's to my office that makes a "fairly quick" salad. read more

Our first time here. Stopped in on a Saturday around 1:30 pm. Restaurant was not busy at all, yet our food took 40 minutes to come out - and it was just sandwiches! Our sandwiches were okay, but disappointing because we thought this would be real deli type sandwiches - not something it looks like I would throw together to send to school with my first grader for lunch. Very disappointed in the meal. We won't be going back. read more

Dirty, rude and lukewarm food. We went to grab dinner on a Thursday night at this location. We arrived at 8:00PM (two hours before the closing time) and walked into an empty restaurant with several dirty tables and a filthy floor. The employee at the register, who also appeared to be the manager, seemed extremely burdened to take our order or even acknowledge us. Once we found a (semi) clean table, our food arrived lukewarm. Not to mention, my side of fruit looked like it had been sitting out for a week. Overall, very disappointed in this location. We've always enjoyed McAllister's food, but we will never return to this location. Disgusting! read more

Placed an on-line order for pick-up with special request. Ordered Orange Cranberry Club minus mayo; sandwich came slathered with mayo. Second selection was to try the new French Onion Chicken Sandwich. What I received was not as described on the menu. Sandwich was missing caramelized onions (had raw red onions), spring mix, au jus and toasted bread. Food was ready on time and tasty but not as ordered. ZERO confidence in ability to fill an order accurately. read more

McAlister's Deli - Delis Near Me - Concord, North Carolina

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I've just starting getting food from here during this COVID-19 pandemic and ordering via delivery and I have LOVED the food I've ordered. I've gotten a Reuben and a Turkey sandwich with avocado (don't remember the name) and have been very pleased. I've gotten free delivery too, which I appreciate, so I'm a customer for life now. read more

This place is a NIGHTMARE!!!! My mother ordered the BLT+A on which the 1 piece of lettuce and all the avocado was rotten and there was no tomato. She also got a side of broccoli and cheese soup which looked like jello. As for myself, I got the 4 cheese griller which comes with tomato and the hostess confirmed this when I placed the order. No tomato. And the coleslaw I got for a side was a giant congealed mess. If 0 stars was a rating they would have that. read more

McAlister's Deli - Rotten lettuce and avocado spots - Delis Near Me - Concord, North Carolina

Stopped for a double date with some friends and we enjoyed our food. After we ate, we chatted for a bit and sipped on our drinks. As I sipped on my drink, a random waiter came to our table, asked if I wanted a refill, and when I declined, he walked away. He didn't even ask the rest of our table if they wanted drinks, enough though they were the ones who actually needed drinks. My friends and I laughed about it after, but it was definitely an unprofessional move. read more

We waited over 15 minutes to get our food! The place was almost empty. When I went to ask why it was taking so long they said it would be right out. The food then came out cold and not very good. The potato wasn't hot, chopped salad had huge pieces of lettuce. I wouldn't go back. read more

Ordered food online and was told it would be ready in 15 min. When we arrived to pick up our food, we were told it would be over an hour because they ran out of potatoes. After a brief discussion we decided to cancel our order. Then the staff told us that we would have to call the company we ordered our food from for a refund on our card. When we told them that we ordered through the McAlister's website, we were told we would have to call corporate for a refund. I've worked in several restaurants and have been able to refund money on the spot, even on cards. So I'm not sure why here I would have to call McAllister corporate. Then we were told the potatoes just arrived and to give them 5 mins or so to complete our order. 15 mins later we had our order and a free drink. When we opened our food we had paid for additional cheese and bacon and had none. Exhausted, we called it a day and went home. The food was mediocre at best. Maybe it was an off day, but we won't be back. read more

We have gone to this McAlister's Deli a few times to take advantage of the kids eat free on Tuesdays after 5:00 deal. The food is really hit or miss. Sometimes it's pretty good and other times it seems as if it's been sitting in the window for hours. Tonight was the latter. The kids pita pizzas were actually cold and the cheese for the kids nachos had a crust on top as if it had been sitting a long time. My salad and baked potato were ok. My husbands sandwich was also just ok. The bathroom was not very clean and neither was the floor around and under all the tables around us. Panera bread is across the street and is wonderful. I would expect McAlister's to be on their A game to compete with them...but they're no where near it! read more

This place has gotten worse over the last year. The food is normally good however the dining area is always dirty. We walked past 9-10 dirty tables to find a clean one. The table we did sit down at wasn't fully wiped off. It was not very business as it was 630 on a Wednesday night Lunchtime can be hit or miss. Sometimes the food is slow to come out and other times it fast. Most times you will find dirty tables and the management has turned over a lot in past year read more

McAlister's is usually a quick stop, for lunch or if you're in a hurry. I was in the area and stopped by for a quick bite. Everyone was very friendly. There was not much of a wait at 5:30 PM. Food was good. read more

McAlister's Deli - Chicken tortilla soup - Delis Near Me - Concord, North Carolina

My favorite place to eat here is the McAlisters at Concord Mills. The cooks are great and the service is always good. I can use my rewards for food and drinks too. Check out this restaurant sometime soon. read more

Good food. Average pricing. Free Wi-Fi Internet. Nothing special, nothing bad to say either. Try it... read more

The food wasn't as good as I expected it to be compared to other McAlisters delis I've been to. The lady that took my order seemed to dislike her job and costumers. read more

Staff here is super friendly and honest. If you ask them if something is good or not to eat, they'll tell you their opinion or ask someone who has tried it. Service is good as well. Staff will check on you every now and again, otherwise you are left alone which isn't always a bad thing. Good food, large portions. Definitely try the Mac and cheese. read more