McAlister's food has always been a favorite of my family, but the Customer Service in this location is top notch. We've been so impressed with the college/high school age employees there. They've always been super nice to my family and extremely friendly towards my children. Other McAlister's in the area will get 4-stars from me, but the Customer Service at this location deserves in the 5 stars! read more

Stopped in during lunch time got a turkey sandwich they always have good food and wide selection, food taste really good and their carrot cake you cant go wrong. The only thing with McAlister's its on the pricey side but I can say it worth it. Didnt take long to get my food I got a drink also and tried out their Ice Tea because I heard it was really good. But I have to say I've had better Ice tea wasn't a big fan. read more

I LOVE McAlisters! This one is very clean, parking was okay! Food was prompt and very delicious (better than the Tyler location).

Me and my wife were feeling salads for dinner. We both got the Savannah Chopped Salad. My wife went into the restaurant to pick up the food as we placed the order ahead. It's a Sunday evening about 5:45 pm. My wife told me the location was dirty inside and I blew it off as I thought she may have been having her high expectations. Come to find find out that our food was bagged together and sitting under the heat lamp; strange for some salads, but understandable for the soup that was with it. We get home and the lettuce looks a little less than all day fresh, some brown here and there. Then to top it all off, I look closer into my salad and found a gnat like bug cruising my lettuce like a surfer tackling the biggest wave ever. This place needs to clean up a bit and check their lettuce closer. Dressing was okay though. What sucks is when this happens after the food is brought home. I not only because that's the least I can, but Sheri Shallot was okay. read more

The level of service here was impresive, not usual for me. They must have follow-up on us at least three times; check on how food was, togo containers, and drink refills as well as other status checks. I really appreciate it. TYVM read more

Great food every time. Plus they helped me get a catering order done ASAP. Thank you to the entire team at this location!!!

I give their pickles a 7.5/10. And a 0/10 for aesthetics. But the tea? The tea is live. It's piping hot. Except it's iced. Edit: they dropped silverware which is now unusable. MOTHER EARTH IS DYING. read more

Always great service from someone that knows what they are doing. Good employee training is very obvious every time I eat here. Great food and very clean. I have yet to be disappointed at this or any location, but I mainly come to this one. read more

This store forgot my dressing in my Togo bag and proceeded to be rude to me about it, acting like I was an idiot for asking.

This is by far the worst location I have ever been too. The custromer service was depolarable. All of the employees were just standing around doing nothing and took forever to come to the counter and take my order. They then claimed that what I asked for wasn't on the menu anymore, which is no exuse for that attitude.They completely forgot to give me my drink even after showing them my receipt and gave me my order to go after I had clearly stated it was for there. The only positive thing is that my food was cooked properly. read more

The first time I ordered food from here was today and they messed up my soup. I ordered chicken tortilla soup and they ended up giving me broccoli cheddar....yet, gave me the chips that come with the chick tortilla soup. Bad first impression if you ask me. read more

This place was amazing! It was 4pm and I still haven't ate lunch yet so I drove by here and decided to try it. Definitely glad I did! I ordered the roast beef with cheddar with horseradish sauce and onions. The 1st bite was melt-in-your-mouth delicious. . . . the bread was perfect, the meat was tasty the only thing I wanted was more horseradish sauce hehe. I also had the pleasure of having their potato salad and sweet tea. I'm usually pretty picky with my potato salad but this place passed the test. OH to top it all off the I really enjoyed the friendly staff and the fact that the food came out on real plates. So glad I decided to stumble in here. read more

Love this McAlister's it's newer and larger and lots of open seating. We usually get their grilled sandwiches. Had their chipotle chicken sandwich. It even comes with a side. I always usually opt for the mac and cheese. Yum! read more

The angus roast beef spud is good. My friend got the blt and liked it. Tables could be cleaned better. Whoever is doing the bussing should be tasered. We looked at 4 tables that all had food bits stuck to them. The one we ended up setting at was covered in BBQ sauce. read more

I love this location! The staff is always super quick to respond and your cup is never empty before a refill is offered :) Eat here about once a week! read more

Food is pretty good and priced accordingly. Service was great as well. I still prefer Paradise for salads but McAlister's has some good sandwiches. They also have amazing, perfectly brewed ice tea! read more

Convenient location, decent quality food and portions but way overpriced. I think the tea gets rave reviews because it's brewed more strongly than a lot of other places so it holds up against a glassful of ice. This location has much less of a "homey" feel than the McKinney one does which seems to make paying $10 for a chicken salad sandwich and a cup of soup more annoying. read more

Just moved to the area and was very excited to get lunch from a familiar place. Little did I know that it would end up taking up a good amount of time and not even coming out correctly. My roommate and I both ordered online and came in at the suggested time it offered us however we still waiting there for another 10 min just waiting to get helped (in the Togo line). When we arrived home we discover that both of our orders were missing essential parts of our food such as bacon and tomatoes on the club and pickles (which the online order specifically asked if we wanted) and even butter for a spud. All in all we were very disappointed in the whole process and will cautionary if we ever decide to go back. read more

We had bought two gallons of sweet tea here. We had yelped about this place since we were craving for sweet tea. The sweet tea is EXCELLENT here. The flavor and taste is on the spot, however there is a tad bit too much sugar on their sweet tea. Overall they have my vote for the best sweet tea in the area. read more

I had a good sandwich and the manager who took my order was very nice! No beer to go with that good sandwich was my only disappointment.

Wood print tiles, brick walls, artwork of Plano East's football team . Kind of tacky overall. Felt like a suburban soccer mom who's never left DFW was in charge of interior design. I'm not sure how to categorize the food served at this restaurant. It has Mexican sandwiches, barbecue, baked potatoes, salad and a random mix of all sorts of dishes. In the end, it doesn't seem to do many of them all that well. The chicken has a rubbery texture. The fruit was somewhat sad looking. I'm not entirely sure how a pickle goes with a Spicy Southwest Chicken Griller. There was absolutely nothing spicy about it. It's just a bunch of bland, mediocre sandwiches, pickles and slightly old sides masquerading under some Irish name. read more

I ordered the Southwest Chicken cobb from this location on 2-14-14 at 6 PM and was admitted to the hospital at 11 PM that night. I am still talking with Mcalisters insurance company to pay for the THREE days I was in the hospital but apparently it is very hard to prove food poisoning since "no one else" has come forward. If you got food poisoning on that date or around that date please post read more

Been to a few different mccalisters and there a pros and cons to each one. This particular restaurant has it's ups and downs. The food is just your plain typical deli, no dishes are just out of this world. Very bland. The lines at times can be ridiculously long. The employees are always very generous and courteous. But the food is just really plain, not sure what the hype is about, but in my opinion it's overpriced for he quality of food that you get. read more

I liked the food, friendly employees, very clean. I had a corned beef and pastrami sandwich and wife had one of there salads. My wife was happy also. They had a decent size menu. we will go back read more

First time here and the cashier was pushy. I ordered an over priced wrap with a drink. Instead of asking what size she gave me the largest one. I asked for a lid which were behind her, she told me to get one from the other side of the restaurant. Basically I spent $10 on pushy, bad service and a chicken wrap that fell apart on the plate with an over priced diet coke I didn't finish cause it was too large. I'm giving it a 2 cause what I did eat of the wrap was ok. read more

Every time I come here the service is outstanding. Today I ate in with my mom and sister but wanted to order something to go for my husband. However when I was ready to make my to go order there was a long line. Therefore I was going to order online but the manager told me if I let her know what I wanted to go then she'll take care of it for. How awesome is she!!!! So great. I love coming here!! read more

Good service, friendly staff, great Reuben, and french dip. Reasonable prices. Good soups too.

Ordered grilled chicken salad today and after third bite, a bug crawled out of the salad. When the manager finally came over, he indicated that it was "one of those guys that hides in the lettuce." Yeah, I would rather not have that justification for a BUG being in my salad. I was offered a "sandwich or something" as a replacement. Realized after ordering that my replacement meal cost less than what I had ordered. You'd think they could have paid for my meal considering the additional bug protein I didn't order. Never going back. read more

I'm really disappointed in McAlister's lately - they have really started a downward trend. I've eaten at the West Plano, East Plano and Southlake locations in the past 3 weeks and have had substandard lunches each time. The portions have been greatly reduced, the chips that come with the sandwiches are usually nothing but crumbs and the soups are not even lukewarm. Today at the West Plano location, my club sandwich was very dry, the bread, although toasted, tasted stale. The tomatoes on the sandwich were green (not even near ripe!), nothing on the sandwich. My tortilla soup was cold. I got nothing but crumbs for tortilla chips. What has a happened to this once fine establishment? read more

By far the best McAllister's I've been to. You could tell the staff truly cared and enjoyed working together to give folks a great experience in the store. Hate this staff is not in my home state. Very team driven with folks helping each other. Impressive in today's world and customer service. Food was also fresh and fantastic. Job well done to the crew that built this team read more

They have the best food, they are so wonderful, they make everything fell like home. They love making people fell happy, they make your food with love and care. It is a supper amazing place to eat The fantastic people that work there, they smile so friendly and make you fell welcomed right when you walk in. I have never got Ana's experience at McAllister's. You boost you day bay all the love and fun they bring to your day the people that work there. Then where the food comes it is like Fireworks and a hole lot of totally awesome. Thanks you all rock read more

Very RUDE MANAGER (white lady with glasses). On Monday I went for lunch order chicken & dumplin. Waited about 20 mins of my 30 min lunch for this so called manager with no people skills to advise me that they do not sell chicken and dumplin on Monday. But my co worker who was with me got her chicken and dumplins. Was offered by GM a frer bowl next week. No thanks i do not trust yall. He advised me they have outstanding customer service. Not from my experince read more

Both of the times I've been here there's been a problem with my meal. Today for lunch I ordered the cheese sandwich and it came without tomatoes and my mashed potatoes were cold. I want to like this place because it's so close to work, but the track record is not good. read more

We had lunch here today. First I was impressed with the Autism Speaks cups. The food was delicious and the staff was friendly and fast. On our way out, I noticed a staff member with downs syndrome. He had a huge smile on my face and stopped to dance to make a little kid laugh. It made my day! Any place that supports special needs has my business! read more

Good food,friendly and efficient service I always get the Ruben and sweet tea.The deserts are really good too.

I've made a huge mistake. I just almost choked to death on the muffaletta I ordered from this place. The bread was overcooked and hard, which would have been helped by a nice tapenade soaking into it. Unfortunately I got about one tablespoon of tapenade hidden somewhere in the middle of this dry, dusty monstrosity. I understand I'm not going to get an amazing and authentic muffaletta in Plano, but for Christ's sakes I was at least hoping for one that wasn't actively trying to murder me. Edit: McAlister's followed up with me and they clearly have great customer service. I went back and had the Cubano and it was much better than the muffaletta. read more

Got food from this location for the first time was was not impressed. I ordered a sandwich, peach sweet tea, and mac & cheese. The bread on the sandwich was soggy. There were literally 2 bites of mac & cheese in the cup, and the sweet tea didn't taste good at all and there wasn't any peach in it. read more

I am hesitant to call something a "secret menu" if it is on your website with the title "secret menu." But I digress... One of the items listed is a beef, peppers and onions sandwich. The peppers are banana peppers, the onions are caramelized and it has provolone cheese. I asked for the sandwich by title, and the woman taking the order looked at me without a clue. I said that it was on the website as a secret menu item. No more questions about the sandwich. She asked what side I wanted. I asked if I could get sauerkraut as a side. Again, clueless. She said she could give me a side of sauerkraut but asked again what I would like for my side. I tried to explain that I wanted to substitute sauerkraut for my side, but it wasn't helping. Finally I just said coleslaw. Water with lemon and I was seated. The sandwich came out with bell peppers, raw onions and no cheese along with sides of both kraut and slaw. All was edible enough and I needed to get back to work. Just a clue for the person putting the schedule together. Some folks who consider English a second language do a better job at it than others. Have them take the orders please. read more

so we were the only ones in there ordering on a thursday morning. the girl who was checking us out was nice, but then the manager popped up out of the back and started rushing us. i'm sorry but there's no one behind us. no one sitting down. why do we need to hurry up? just extremely rude... didnt expect that from a manager. read more

I go to this location 2-3 times a week. The staff is great, they move the line along quickly, and the food is good. They care about customer service. Last week I had an issue with my salad. I put in survey and before an hour had passed the manager had called me to apologize and provide me with a solution. I was extremely impressed by the concern the manager showed and the extent he was willing to go to make sure that I was satisfied. I never have received such a response from any other company like this!!! read more