If I could give this location 0 stars, I would definitely do so! My family and I came by this McDonald's as it was close to where we were. I regret not checking the reviews ahead of time. I've never had to wait 45 minutes just to get my meal at McDonald's when it wasn't even busy. This location seems to prioritize door dash and delivery orders before catering to the guests that are actually in the restaurant which is completely insane. Not only was the service extreme slow but they got our orders wrong. For happy meals they don't have yogurt which is fine they substitute it with apple slices however we didn't get any apple slices in both of the happy meals. We didn't check as we didn't think simple orders like these can go wrong at McDonald's. We only found out after driving off on the highway 20 minutes later. Also, it looked like they tossed everything in the bag, all the fries had came out. This has to be the worse McDonald's I've ever been to our of ALL. I would avoid this location at all cost! I would not recommend this place unless you want your order to be wrong. read more

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Quarter pounder cold to the touch in the middle, so trash. Waited in line for 20 minutes just for this. read more

McDonald's - Raw burger - Fast Food Near Me - Ann Arbor, Michigan

This McDonald's consistently has the best fries I've ever had from any McDonald's location I've ever been to.

I got me a drink from there came back home figured out that there was a worm in my drink. I call back up there. Talk to the supervisor. He said there's nothing he can do about it for me because he " to busy to help me " The supervisor name was Chris so I called corporate , very unsanitary very unprofessional never again! read more

McDonald's - don't never eat at this McDonald's. I got my drink took it back home and figured out that there was a worm in my drink. nasty - Fast Food Near Me - Ann Arbor, Michigan

App said order ready... food wasn't there. Waited another 10 minutes for someone to even come to the counter. Waited another 10 minutes to get my food. It was cold and they got my order wrong. The bread on my hamburger was dry chewy and stale also it didn't have onion and ketchup. I could see food and trash on the floor in the kitchen and I wasn't the only one who waited that long. At least I was offered a free drink I guess? read more

Food was cold and old the short Hispanic girl gave attitude because I asked for a strawberry jam to go with my sausage biscuit

Trash food and service people here have pissy mood. Nobody forced these people to work at a job that they don't want to do. Asked for a cheeseburger with only ketchup and these morons put onions on it, I'm glad I don't have an onion allergy read more

This Macdonalds is trash. They wouldn't even sell me 10 Big Macs at 4:15am, even after attempting to bribe an employee for $10. This is a bullshit place, I wanted 10 Big Macs from Macdonalds at 4:15am and they said I have to call ahead, EVEN IF they were still serving them. What if I had 10 little kids in the car who all wanted Big Macs from Macdonalds at 4:15am simultaneously? Thanks Macdonalds, my 2016 Christmas was ruined. read more

McDonald's - an image of a man with tattoos - Fast Food Near Me - Ann Arbor, Michigan

I know this review won't make a difference but the staff working at this McDonald's over the noon hour on Sept. 4, 2025, especially the manager "Kevin", should all be fired immediately! I waited in the drive-through and placed my order. There was no confirmation and I was directed to pull up to the first window, where I presented my card to a surly worker before advancing to the second window to pick up my order. The woman working there handed me a bag of food and a drink. I waited, thinking she was going to get my second drink. She opened the window and stated, "What?!" I told her I was missing a drink. I was informed that I would have to get back in line or come in the store to order because I had not paid for it and they did not have a cash register at that window (never mind that there was one at the first window and several cash registers steps away at the front of the store, as well as several employees milling about who could easily have run the card). The line was long and I was not going to wait again so I asked to speak with a manager. "Kevin," the manager, refused to take my card and run it through a register so they could get my drink (the drink machines are also at this window, btw). Any other McDonald's would have just given me the drink because they messed up but not this store. I was 100% willing and able to pay for the drink but shouldn't have to wait a second time after waiting the first to get what I ordered! Kevin told me he couldn't run the card because there was "a line." I have never in my life encountered such rude and obnoxious McDonald's staff. I will not be; visiting this store again. Judging from eh other reviews, this store will hopefully work itself out of business due to the extremely poor customer service. read more

whoever the lady was working the first drive thru window at 4pm on august 25th... wow. the attitude is appalling. how does a person like this work in customer service? making nasty faces at everyone, grumbling loudly at the window and on the mic set she forgot to turn off... interesting. read more

Food is consistently stale. Pretty sure the food from the night is still served in the morning. I've order a Big Mac before that has been rock hard like bread left out for days. read more

Each time I go the fries could use a few extra minutes in the fryer. I miss the cherry icee! The new flavors are just not as good. Overall drive through is always pretty empty fast and efficient read more

Holy cow! Stay away from this place. We pulled up after noting it was a 24-7 restaurant and the drive in clerk was u believably rude. We're only taking delivery or Uber eats orders. The clerk was actually trying to dissuade us from calling the 800 number on the order sign because "This isn't a corporate store, so it doesn't matter." Doesn't matter??? Wow. read more

You don't want to go here. The worst customer service I've ever had at a McDonald's was here. It started okay - I ordered a McMuffin meal with an extra hash brown. The cashier told me I had to "pull up and wait" for my food for some reason. I waited 10 minutes. They literally forgot I was there until they told another car to pull and wait. The manager came out to give me my food and said not one word, no sorry about the wait, no nothing. I've never and will never return. read more

1 water and 1 diet coke.....15 minutes, at least. This is the slowest one so far and thwy never get it right but yiur just so happy to be out of line...you just say, "it is what it is....slow and wrong".....every time.... read more

McDonald's - a cup of coffee and a drink on the dashboard of a car - Fast Food Near Me - Ann Arbor, Michigan

It's fine. Not the best and definitely below average. There's no salt on the fries and the burger is sub-par.

Service is VERY slow... took over 20 minutes to get a done in order. I do not recommend coming to this establishment

DO NOT GOTO THIS MCDONALDS. Waited 45 minutes in line at the only drive thru lame they had open AND THEN when arriving to the window the girl that came on the microphone failed to realize that while taking my order she didn't mute her mic so I could hear her and her co worker talking shit about taking my order because I have a speech impediment and say "Coke" instead of Coca-cola. Now on everything that is holy it took everything in my not to snatch that girls head out of the window and smack her like the girls mom should have. Didn't even continue my order, Failed to Receive anything waited over 45 minutes for nothing read more

wish I could leave a 0, I understand it's hard working in food service but holy sh*t it takes so much time to even order. We were second in the drive through and waited 11 minutes. The car in front of us even longer. 5 cars in a row left the line because it wasn't moving. Once I ordered a coke with no ice and waited at the second window for 7 minutes while 4 employees stood there doing nothing. Maybe the soda machine was broken for a second but at least let me know. They need some help there. read more

I just got home from McDonald's, I rarely go to McDonald's, virtually never. However I was there this morning, just got home. I have not yet eaten my food as it's in the oven to kill any possible live virus. The gentleman who handed me my food had his mask pulled down underneath his nose, the other lady at the window (who is extremely nice) had her mask so low that her nose holes exposed. This is not wearing your mask folks. I understand they're hot, that's NOT wearing your mask. Needless to say I will not be back, not during this pandemic. read more

I'm glad this location exists. It's convenient. The staff is good and has been doing their best in tough circumstances without full staffing. While my spouse has gotten food poisoning at many McDonald's he's been all good when having eaten here. read more

This has to be the worst managed McDonalds in Michigan and perhaps in the US. The Manager Deandra should be released or demoted. His approach to assisting a customer problem or issue was...."we cant or wont do anything about it. Basically, tough luck...... Wow!! I think, this McDonalds should be avoided if at all possible. read more

Waited in the drive through line for 25 minutes to be told that they are not accepting orders unless it's via Doordash even though there's a sign that says "this location is 24 hours if you do no receive service call 1 (800) 939-7240" I guess they're just too lazy to make food tonight. read more

Employees don't seem to care about their jobs, slow line and wrong orders, I used to work here and quit because of the environment and it doesn't seem to have changed in 3 years read more

The service was fast and good the did a good job today and it looks clean today in store read more

McDonald's - a tray of food on a table - Fast Food Near Me - Ann Arbor, Michigan

Would rate -5 stars if i could. Came here at 8:55pm to pick up a doordash order im the only one in the drive through and it took 20 minutes for someone to even show up. I can see an employee walking out completely ignoring me at the window and then another 10 minutes for someone to come to the window with no explanation. Pack snacks and get comfy because you'll be waiting here for awhile. read more

Wish I could give it zero stars. Multiple times this location has messed up my order and recently accused me of hiding my food that they forgot.this is the worst location I have ever been to on top of the mess ups most of the staff were hardly wearing their mask. Just terrible read more

Honestly not bad. Just be sure to plan accordingly. If you plan on grabbing food here before work, just make sure you leave 3 hours a head of time, because there's just a bit of a wait read more

Like atleast give me my moneys worth... Ice cream machine seems to never be on. Sandwiches are good and fries usually fresh. But it doesn't make sense why I pay for a poor quality parfait or cold mcchicken. read more

McDonald's - a hand holding a cup of yogurt - Fast Food Near Me - Ann Arbor, Michigan

Had my meal made incorrectly, even with the tags on my burgers stating specifically how they we're suppose to be made. Went thru the drive thru when I placed my order. Didn't look at my food before pulling out which was a mistake. When I spoke to the manager (Dawn) she was very rude, obnoxious and condescending. Told me that It was my fault for not checking the food before I left instead of accepting the fact that the responsibility layed on the restaurant for incorrectly making my meal. When I became annoyed from her rude dialogue I stated that "I would appreciate that my food is made the way I ask for it to be made especially if you put a tag on the food that specifically states how the food is to be made". The manager (Dawn) began to curse and become more DISRESPECTFUL then hung up. This isn't the right behavior for a restaurant or any type of business especially a manager!!! read more

If they aren't taking orders, maybe they can put up a sign? The last two times I've gone here they "aren't taking orders" or "on a shift change so they are closed". At least recently, the messaging has been coherent. Once I tried to order and was told, "uhhhh.....you should probably just leave" followed by laughing. So, hearing "we aren't taking orders" is an improvement. read more

This is got to be the worst McDonald's I've ever been to In My Life. First of all they get the order is wrong which means just pushing a button. Secondly what really aggravates me today is that they told me they will not put folded eggs on any all day breakfast meals because they gave me some excuse about that don't cook folded eggs during the day. Which I think we've all had McDonald's most of our Lives not every day but I've never heard that stupid ish. So I went to the McDonald's right down the street no problem with the folded eggs they need new management or something inside of that store is terrible read more

Slowest drive through in the history of drive throughs. I sat for more than seven minutes waiting for a Diet Coke and an order of fries. The car in front of me only got one bag, and my fries were cold. Bad management. read more

I had one apple pie (they're now 79 cents or 84 cents after tax each now??? didn't they used to be 2 for $1?) It was exactly as I expected. Pure McDonald's goodness. Better still, I've been using their surprisingly fast internet for about 30 minutes now. So I have to give this place 4 stars---maybe I'll downgrade that when I actually try more of their food next time. read more

I am done with this McDonalds! I went there today and the guy in front of me told me he had been there 20 minutes waiting for them to take his order. I stood there for 5 minutes and realized they were actually ignoring us! Just because they're not looking at us doesn't mean we're not there! Well I left after 5 minutes. I have complained to corporate about them but it appears as if they don't care. I am only a drop in the bucket. I guess the only way to stop this lack of concern and service is to put the word out. read more

They mess up the order E V E R Y SINGLE TIME. I'm on-the-go, so I don't really have time to fly back there to get the food they didn't give me (that I paid for)! This is a literal scam McDonalds. Oh and not to mention, they always make me wait so long. read more

We had the best night! Was having a pretty rough day and this place had exactly what i needed. The fries were extra crispy and salty tonight. Took a little bit for lady to come to the drive thru, which was a bit frustrating but her smile at the register made up for this. This McDonalds is consistently my favorite local Ann Arbor joint. The service is always good and the food comes out hot and quick. Keep up the great work team!! read more

Every single time I go at night, (after 9pm) there is always a reason that they aren't serving food. There were traffic cones blocking off the drive through yesterday around 11. Meanwhile all the lights were on inside. Never had a good experience here. read more

Terrible, terrible McDonald's. I just got finished with a cold big mac and fries that can only be described as prehistoric. Some were completely hard. Gross. Seriously, this McDonald's is disgusting. I have been to this McDonald's a lot. The food is usually cold, and the staff is clueless and/or rude. Last time I was here with my friend, they messed up the order and had a big attitude about fixing it. I would say that the food is warm and tasty about 15% of the time. Probably less. It is gross usually (but it is McDonald's after all). read more

Wow this place sucks. Messed up my order and instead of making it right just said "i didnt hear you" and walked away. Took forever just to get their attention when i walked in and not a single person had a smile. read more