These people have really stepped up their game. The new remodel is clean and the employees are friendly...finally! They were kind and considerate. Whatever the new management has been doing they need to keep it up. read more

Very rude manager! Don't go McDonald's after 10pm because your phone app for discounts won't work because it's on mainland time according to the manager so they won't honor it! read more

I go to this McDonald's at least 3 to 4 times a week, because the deals is amazing and my kids love the happy meal of course, and I live 2 minutes away. However tonight had got to be the absolutely last time I'm going there. In fact I'm taking this situation to action line. I ordered 1 classics meal deals, both 10 piece nuggets, both large drinks, and 1 taro pie, and 1 apple pie. When I went to the window to get my food the female employee nicely handed me my food I checked my bags however I realized I was missing 1 of my small fries that is included in the classic meal deal, so I told the female employee that I was missing a small fries. She said no u only order 1. So I explained to her what I ordered, she said no what ever is ordered shows up on our screen and our screens says u only order 1 small fries. I said I order 2 classic meal deals which both include 1 small fries, however I only got 1 small fries I'm missing the other one. The manager came in and started to argue with me too, explaining to me that I only ordered 1. So I asked the manager if I can please see my receipt, the female employee told me u should have it very wisely. So I replied that I don't have it, the manager then went to the cashier and grabbed it for me, the female employee handed me my receipt I said look at it see u only ordered 1. So I read my receipt. Then found the mistake I explained to the manager, and the female employee i said ok look i ordered 2 classic meal deals, however the cashier rang me up for 1 classics meal deal. The other meal deal he charged me for everything alacart. So the classic meal deal includes 1 small fries, 1 apple pie, I large drink, and a 10 piece nuggets for $6.50. The cashier rang me up for a 10 piece nuggets, 1 large drink, one a pie which cost me $7.00. I explained to the manager that I wanted 2 classic deals the $6.50 deal. Not 1 and get charges alacarte. She still argued with me and said well u only paid for 1. I told her that i asked for 2. The female employee looked at me and said well u need to meet me In the parking lot u are holding up our line. As she looked so pissed I felt so threaten at the fact that she wanted me to meet her in the parking lot. The manager finally gave me my small fries, while giving me my fries she asked me if I was samoan. In shock I said no, i have nothing against samoans at all however what does that question have to do with my order. Except for the fact that I felt discriminated against. I am a 3 to 4 a week customer believe me the workers their actually love me I never ever complained there before. But tonight was the first i ever felt discriminated in my life. And threatened by there employees. All for a small fries. They both argued with me for 10 minutes for a small fry. Sad read more

Our go to stop before heading to Valley. We like to get food for the people we visit so this is convenient. On this visit gotta make sure the manager helps you rather than pick up store phone and take a personal call. I wasn't even done ordering and she started having a conversation on the phone. read more

Try to avoid this place. I really don't like writing bad reviews, but this is hands down the worse McDonald's I've ever been to. I don't have any comment on the food, it's just like any other McDonald's BUT the customer service and entire experience was terrible. They were slow, rude, and seemed like they were all still being trained. We even witnessed the young manager arguing with her employees, visibly frustrated, stating she did not want to fight with everyone. Customers don't need to hear or see that. Due to the long lines and chaos at the counter, we used the kiosk to order but noticed people who ordered after us were getting their food before us. Made no sense, but the icing on the cake prompting me to leave this review was due to an older lady worker... when she finally handed us our order, I asked for our drink. She asked to see our receipt then threw it back at my daughter before handing us a cup. Really?! Who the F does that?! read more

Soooooooo slooooooooooow. Come here if you have all day to wait for fast food. Inside and drive through...

Does anyone train these workers on customer service? One of the worst McDonalds in the state. So shame! But it's the closest one to our house so we only go once in s great while. read more

This place sucks. Super crowded. Slow service and ABSOLUTELY NO PARKING...EVER!!!!!!!!!

I bough two apple pie and not hot or warm is almost cold and on the apple pie box should put the sticker time or date , taste horrible l recommend go other mc Donald not on this location read more

What can I say...it's McDonalds. You know what you are going to get. Convenient and spacious. Parking is okay. Sometimes the staff can be on an off day. The most frustrating this is that orders can take forever. read more

Went into the Mc Donalds restaurant to buy 2 smoothies, 3 frappes, and some cookies and it took about 5 minutes to get everything except 1 frappe. The last frappe took about 10 minutes. I guess the people making them forgot to make one. So we stood at the counter and no one approached us to see if we needed anything. I had to flag down someone to tell them they missed our drink. The workers are not very attentive. read more

Waiting a long time in the drive through only to get our orders wrong on multiple occasions. We had to drive back for items they missed. Management of this location has a lot to be desired. read more

On a good day they'll manage to get your order right and the food is great.. the only problem is they don't have many good days. I want to like this Mc D's.. heck, I want to love this Mc D's..it's right on the way home and usually has an empty drive-thru. Sadly though, I've noticed that on an average order they'll either omit something or swap it.. we're talking a good 9 out of 10 times! So check your order and then DOUBLE CHECK your order. Aside from that the food is kinda lacking and doesn't seem up to par with a normal McDonald's (sad as it is already.) It seems every time we go (am still hopeful) they have a new set of employees. This leads me to wonder if this McDonald's is the training facility for Oahu. All in all I would advise you find another pit stop when in the Kaneohe/Temple Valley area. read more

It's great that you are there for us that need that McDonald's fix, however, you really need to use good health practices. No one wearing gloves or masks, terrible read more

We were there for lunch today and my husband ordered #1 combo with salad as a side and a lady at the casher was so rude and said to my husband that he can't have a salad as side. So we reminded her its on the menu. She said with a big attitude "I never heard that before". And she kept saying "bitch" at the front cash. She clearly didn't wanna be there. She shouldn't work there with that kind of attitude. We still had to wait for our salad even after she left with bunch of food for herself from the store. read more

Stayed near there and wanted breakfast. We had scrambled eggs, spam and steam rice. The server was very friendly. We actually ate there three times once just for some taro pie. Loved my breakfast both times. read more

Disgusting! This is the last time I'm eating here. Last time it was my frappe tasting like an old mildew kitchen rag, today my sons hash brown tasted like cleaning products! Sick!! read more

I have been substituting sausage with egg for at least 8 years. Because it's for religious beliefs all McDonald's have been accommodating. I spent a silly amount of time at the Valley of the Temples McDonald's drive thru and they refused they claimed the owners stated that they are independently owned and did not need to accommodate my request. I thought about the money have spent through the years at that location and told them I'll never spend another cent there. read more

If you want a McTeri without teriyaki sauce, or if you want a Big Mac without a sesame seed bun, this is the McDonalds to visit! What ever happened to standards? I've been here over 100 times (closest to my home), and I say they've screwed up on my order at least 10 of those times. Bad luck, or maybe they take improvising to a whole new level. It's a gamble to eat at this location. read more

Disappointing - their iced coffee is $1 higher than other locations, they raised the breakfast burrito by 20 cents because (as the employee explained) the employees got a raise - although other locations did not raise their rates. Very rarely does anyone smile or say good morning, and many - possibly most of the time the wait is really long in the drive through and the order ends up wrong. I now just drive to a different location if I want McDonald's read more

Went through the drive-thru for a late night meal after the movies. Ordered some food and the guy at the register (Asian dude with glasses) suggested that we make what we ordered into a meal which saved us $0.50! I know it's just a small amount but I thought it was so awesome that he helped us out to save some money! Thank you Temple Valley McDonalds! :) read more

What a experience today, the girl was clueless how to ring up the app on my phone her speaking skills was that of a 2 year old, the soda machine was not working properly all the soda was flat and the order was completely wrong and she scolded me for it. Wow what a experience today I just hope the owner of this franchise will be able to weather the storm. It will be a while before I go back. read more

This has to be the McDonalds with the WORST SERVICE on the island. One cashier and the manager is just watching as the cashier is screwing around and the line just keeps getting longer and longer. Terrible. read more

Went to the 24 hour drive through because they say that they are opened 24 hours to get a small snack. Got up to the intercom to order they came on and said that they were closed. Not explaining why of if they was just for this night. read more

There are known for there service to be very slow! It's not fast food.. it's sooo poke food! It never fails whenever we come here it slow thinking this place would change. But Nope. Bad service read more

Drive through service: service was good. We tried local breakfast plate with rice, egg, spam and sausage. $8+ dollars. Well, very simple plate, little greasy but over all not bad. We didnt get stomache ached or anything. We tried the taro pie, and it was actually good. We actually stopped by again to get some more ok on the way back. Last year we tried the hopia pie and that was delish as well. read more

I'm jealous golden arches in Hawaii have taro pies on their menu. It's sooo damn addicting!! I ate five of them in a week during my vacation in Oahu haha. read more

I don't ask much from McDonald's, it's fast food, it's cheap and usually it's not bad. And no matter wherever I go in the world you can expect a certain level of quality from Micky's. Today, at this restaurant, I wanted to try the Taro pie. A reasonable idea, it is on the menu, but alas, no Taro pies today......and it's not like I can go back to Washington state and get one. read more

You're average run off the mill fast food. They are quick. That's about it. The food isn't unique but it is filling. There are so many nicer places to go in Hawaii, so don't waste your time on a freaking McDonald's. read more

Bad management.... drive thru shouldnt take 15 minutes. First off i have no idea why they would have 2 order stations in line with eachother. To the lady in front of us and management: if your not ready to order walk you lazy butt inside. Also knowing that the lady had a large order ask her kindly to wait in front of the store and take her the food. Why make everyone else wait if her orders not ready... Fast food???? ummmm no we could have ordered at a restaurant and got our food faster than this drive thru. Then the employee at the window wants to apologize for the wait... Why if you did nothing to speed up the process. read more

The worst, I'm sorry to say. They always cheat me on my fries. Never order large fries they don't even fill it halfway.

Best experience at a McDonald's ever!! Came up to the second drive thru window and was greeted with the nicest friendliest welcome with a smile (looked like the manager)! It was just a little thing but that great customer service from her just made my experience so much better. Thanks guys! read more

Slow service and order not correct had to go back to counter twice then ended up asking for refund cuz smoothie machine was not working

Usually love coming here and customer service is good but they should update the hours on here. Sometimes their lights are off and they're still open. I figured that was the same situation tonight. I went there at 10pm and they were already closed for the drive thru. read more

This McDonald is the worse. Slowest service, rude workers. The list goes on. Anyway im writing this review because I went to grab breakfast with my 3 yr old. First off, they were doing construction right by the ordering window, when I was trying to place an order the construction worker was drilling the whole time so I couldn't even hear the worker. When he finally stopped I was able to place my order but it took over 5 minutes. Secondly, I order a sausage platter, pretty simple right? NOPE, pulled up to the window to get my order and they ask me to park, ok fine, pulled up behind a line of 5 cars waiting for their orders as well. When I drove past the inside it wasn't even crowded inside so I'm not sure why there's a line of 5 cars parked waiting for orders. Currently been sitting in my car for 30 waiting for a sausage platter. I had to go into the store, only to find out they gave my order to someone else and didn't even bother to check. This isn't the first time I had to wait at this McDonald's. They are clearly unorganized, very slow, also saw a worker come out to smoke. Guess they rather let workers go smoke then complete orders. Ridiculous I tell you. The only reason I come back here is cause it's closer to my home. But think I'll be making the drive out to Kaneohe to maybe get better and faster service. read more

What is the "convenience" of having mobile ordering to pick up curbside when other idiots that eat in park at the reserved stalls and you can't get your order so you have to go in and wait anyway?! They have ONE mobile order pick up stall that is in the front. They need to get a better system. read more

I watched a video segment about how chicken was basically grinded up as paste and it turned pink, then they added food color to make it look white. I forgot the name of this process but it was really gross and was the method that mcdonalds used to make their chicken dishes, including the ever so cheap mcnuggets. I love mcdonalds even though I feel that i am dying a slow deatch, lol. read more

This place is right near where I live so I go from time to time and yet every time, I have a below average experience. They are sooooooo slow. And the people taking your order act like you're somehow inconveniencing them. I don't know if they don't teach you about customer service at McDonald's but it's just plain disrespectful. read more

Stop at this McDonalds cause it's closer to my home. Ordered for my 2 teengers and my 3yr old niece and for me and my total came up $32 for breakfast omg looked at my receipt and even walked into the restaurant to see if I was over charged. Found out they no longer have their $1.00 menu and everything is priced slightly higher from other McDonalds. Sorry we not going back there again. read more

We love having a McDonald's in Kahaluu, but this one is so slow. After waiting 15 minutes to finally get to the front of the drive thru line, we were told we had to park! I only ordered a Portuguese sausage platter, a burger and fries! When they finally brought my order out, they forgot the fries so we had to go back in! So frustrating! read more