Worst of the worst, Monday morning, cars backed up and when you get near, you can not escape, as the driveway is only one lane and you are trapped! 30 minutes to get a egg muffin and coke. no one moving- for 5 min per car. Lady says only two people working. Incredible. Manager should be fired! And to make matters worse the lady carries on friendly conversation with car in front of me.On top of all, within half hour got really sick. They want $15 an hour? NOT! read more

Horrible service 530 in the morning (they had already been open for a half an hour, we waited for 25 minutes in the drive thru with only one person ahead of us. We left, no time for this service. Giving one star because I can't give less. read more

Horrible service. The drive thru lady got our order wrong. She never confirmed what we ordered and we went to pay for it at the next window and after seeing the receipt we noticed they got it wrong. We wanted to pay for what they missed and they had the audacity to tell us we would need to get in line again to order after already waiting 20-30 in line. Ridiculous! These people need to learn from other fast food joints. Zero customer service. Why would any business turn down revenue especially when we were very polite about it. CHOOSE a different location to eat. read more

30 minute line for breakfast ! Only one nice person to handle the whole McD It's a shame because it's the only one in Marayhon read more

I would give this McDonalds a zero! We stopped in Monday around 10:30 am - EVERY table was filthy, the floors sticky, the kitchen area visible from the counter was a disaster and the staff completely disorganized and could care less how many customers were waiting. The self order machines were so dirty, there is no way I would touch them. The bathroom was nasty. We ordered two sausage/cheese and eggs biscuits - received one and a egg white biscuit. Tried to order another sausage/cheese/egg biscuit and in walked the City Inspector. The "ONE" person who had been taking orders, left all of us standing to talk with the inspector who told her "you have three weeks to get this corrected or you're going under code"! We walked out at that point! read more

Giving 1 star because they won't let me give negative stars. This is absolutely the worst McDonalds in the history of McDonalds. I try not to stop at fast-food joints, especially when the local food is amazing, but it was one of the few places on the way to our hotel that was easy to drive and eat. Not only was the food cold and stale, but the customer service was anything but. I would hope that the management here is aware of how disgustingly rude the employees are, but I have a feeling the manager was one of the rude animals that gave us our food. I don't normally write a lot of reviews...but after a long day of flying all the way out to the Keys, I expect at least a tiny, friendly reflection of what this place has to offer (if any at all). Not a great start to my vacation. read more

Waited forever just to be told the ice cream machines doesn't work. Unreal. Ice cream machine literally never works. Figure it out already sheesh read more

Possibly the worst McDonalds ever. Wait was over 15 minutes at drive thru. Not sure the worker understands basic English. Order all screwed up- no napkins, no straws, no sauce that we asked for with chicken nuggets, no toy in happy meal. I guess they must have a hard time finding even marginally skilled labor here- Because it's obvious that these people don't give a F&$@. read more

This honestly is probably one of the worst mc Donald's I've ever been too. I've been stuck in a line of three cars for about 30 min. The machine lady sounds like she hates her job and it's honestly not worth even coming jer read more

This place is just horrible and needs to be destroyed!!even before Covid long lines never got the food right now tonight they said they're open till 11 I went there at 10:30 and they're closed Worst McDonald's I've ever been to in my life do not recommend this to anybody and they really need corporate down here! to everyone Hoping for a nice big Mac or a double quarter pound find another place!! read more

Very bad service. Ordered 2 cheeseburgers and 10 nuggets, waited about 15 minutes, ordered carry out. We paid extra for lettuce and tomato but still didn't get it on the burgers. You're better off through the drive thru but then again, your order might be wrong. While we waited for our food, 2 people went in saying their order was wrong. Keep it simple for these people who can't get your order correct. read more

Positives: Really unique cabana-style interior and plenty of parking. Negatives: somewhat questionable WiFi, hit-or-miss service, broken and dirty restrooms with busted doors, and California-style "go away" covers on power outlets. This location is a few hairs shy of a "Run!" warning. read more

It's been months since I tried the Marathon McDonald's because they've always been soooo slow. So I gave it another chance tonight. BIG MISTAKE... they are so slow Still! Employees standing around while nothing happens. It's maddening to sit 25 minutes in a drive through. Never again Marathon McDonalds read more

I can't even begin to describe how irritated I am at this moment. It took an hour an entire hour I wish I were exaggerating to get through the to go lane. If I wanted food that took an hour to get I wouldn't have gone to a fast food restaurant I would've gone to a regular one where I could've gotten better quality food anyways. And then I get all the way through the line just to get the happy meal that doesn't have a toy which was the whole reason I came there anyways was to get my son a happy meal with a toy. To top it off this particular McDonald's seems to have the crappy toys of the selection because the one in KeyWest gave a cute little toy dinosaur this one gave a book some thing my two-year-old can do nothing with so this whole experience was a complete waste of my entire lunch hour and money. read more

Took 20 minutes to get a coffee. The worker didn't even say hello, or one word to us the whole time. Do not go here! It is supposed to be "fast food" but it will just make you late. read more

This place has reinvented the worst place to eat. No service, rude and takes forever to get your food. 35 minutes trapped in the drive thru. Julia the manager definitely needs replacing. Never have I ever experienced such a poor excuse for a fast food restaurant. read more

worst McDonald's I have EVER been to. Drive through line is extremely slow (took us 30 minutes to get our food), worker at window didn't say a word to anyone - just handed them their food. no salt on french fries. no ketchup, napkins, straws etc. read more

This mc Donald's should change the staff I waited 30 mins for a frappe and a coffee it was all Watered down melted they have it there and they make you wait and on top of that they give you an attitude for everything they even tried to act like I didn't pay them the full amount when I saw her put it on the side of the register when I told her she then found it ! read more

If there was a lower choice than 1 star, I would choose it. My expectations for McDonalds is not that high or unreasonable. However this store is probably the worst McD's I have ever gone to. I live in Marathon for about 5-6 weeks each year, it would be nice to stop in for a quick burger or coffee. I have been there 3 times in the last week, I left without ordering the past 2 times, as I just sat in the drive up lane for 5-10 minutes in front of the speaker and asked to hold on. But they never took my order. If I go inside, its not much different. Even when not that busy, they are so slow. The employees seem SO unhappy! Are they treated poorly by Management and maybe lost all of their motivation to work??? McDonalds Corporate should do something. I am certain they could double their sales if managed properly. read more

I pulled into the drive through and ordered a large Diet Coke and a iced coffee with lots of cream. All I got was an ok after the Diet Coke,no total, no please pull up to the window? Hello did you get that?! An irritated "pull up to the window". When I got the iced coffee it had about 99% half and half and 1% coffee, in their defense I did ask for a lot of cream, but this was CRAZY. In the end it's McDonald's and I would expect nothing less. read more

Pretty long wait times for fast food. Forget about the table locator service for ordering thru the kiosk. One cashier on at all times. Organization seems to be lacking but employees are friendly and food is ok when you finally get it. Never any ice in the soda machine though! read more

Sat at the drive through for over 25 minutes. Employees were super rude. Then gave us the wrong order.

Worst McDondal's I have ever been to. AVOID THIS PLACE. Waited over 40 minutes in line for two meals. After 40 minutes, (with three people ahead of me who never received their food either) I finally decided to just get my money back. Right before I did so, the same cashier who just finished handling a CASH transaction, decided to "help out" and served French fries and other items which all touched her bare hands. That's disgusting at any point in time, but especially during COVID. After all this you would think they could at least apologize. The staff (including the manager) just rolled their eyes and spoke to each other in Spanish complaining about THE CUSTOMERS. Real great service. read more

We have gave this place 3 chances and were done. First time we used the app , order pick up they forgot my sons happy meal. We got back and then realized tried to call no answer, we called multiple times. Emailed the company with little done. Try number 2 again messed up order, flat coke and cold food that was just slung together. Time number three , soda machine broken so i got a shake with my big mac meal, well the shake sadly tasted like it had to much vanilla powder and my fries were not cooked all the way and cold. The staff is always rude , never makes eye contact . We try to be gracious and use manners yet the staff here seems like the job is a burden and we patrons are the cause. This place is not worth the stop even if your on your way out of town . AVOID THIS PLACE read more

Sat at the drive thru speaker for ten minutes after making my order.. The girl comes over the speaker can I take your order.. I was like wow so I replied ... You took my order already.. She got rude saying it wasn't her fault she just takes the orders... My reply to that was well how about getting those orders cooked and out the window. When I got up to the pay i asked her what was going on and she informed me that the management there don't know how to treat there employees ... Weather they quit or not they are going to work at a slow pace . I have tried going into order a little quicker but frustrated with the whole experience . Do you think corporate reads these or even cares.... Have they seen the movie the founder? .... read more

Come to this place if you want to wait 20 minutes in the drive through. This is especially true for breakfast. Really don't know how it's possible read more

Waited in drive thru for 42 min. Food was cold and nasty. The manager taking orders was very rude. I was asking him a question and he literally shut the window in my face and walked away. There was nothing good about this McDonalds at all. Not even the sweet tea. To bad you have to give them a one star. read more

This is the worst McDonald's ever. They stand around and don't do shit. This is the slowest McDonald's ever!!!! Do not come here.

Literally took us over 30 min for a $15 lunch. Never go here! When I asked what took so long the worker said they had a group of high school kids come in and that there's only 3 people working. Regardless it shouldn't take 30 min at a drive thru ever!! Food sucked too... read more

Drive through took way too long and there wasn't even a long line of people. No sense of urgency.

This place is pitiful. I understand it's a McDonald's but if you don't like your job, it May be time for a new career path. But some of the staff you can tell won't be able to do anything else in their life except take orders or flip burgers. I normally try to see the best in people but every time I come to this place, it makes me understand why I quit working at McDonald's when I was 17. Staff cannot maintain eye contact or even feel a slight bit of sympathy when they mess up your order... when they were the one not listening to you at the register. Change the attitude and you may have new opportunities open up. If I was the owner I would honestly close down shop for a month and fire the employees that need to be gone. Then hire those that honestly want to come back. The McDonalds brothers are rolling in their graves seeing how their companies reputation is being thrown in the trash. read more

Only one star because it can't be zero. The staff are rude and refuse to bring food to the table if you order from the kiosk and take a number like they tell you to when you order. Twice in a row they failed to serve the items as ordered. Finding a seat consists of looking for the least dirty table. The next McDonald's is an hour away and it's worth every minute of drive time if you're headed to Miami anyway. read more

All time slowest and worst McDonalds in the world. So many people just back out the line and leave because it's a minimum 20 minute wait even if it's only you in the line. Food taste like garbage and service sucks. read more

Waited 30 mins in drive thru only two cars went in that amount of time. I had to pull off. Crazy how can it take that long to get 2 people's orders? Will never return to this location! Owners/Corporate come on who do you have running this store! It's time to wake up! I saw 6 cars pull off after ordering. read more

Worst McDonald's ever. They updated the drive through so it has two lanes and you would think that would help but if anything made it worse. Half the time if you go up to the ordering station, they don't even realize you're there and you sit there for ever just waiting for them. Then while you're waiting there in line. You might wait a half hour for just drinks. Just terrible. Every local avoids it. Service is abysmal. Just avoid it. Wait for a different one. Or just go to a gas station. Just don't go here. read more

Horrible place. New place after the hurricane but service was horrendous. Glacially slow service and when you get on line you're trapped. Rude, bored order taker with no feed back whether they got the order or not. Why is there no order screen at a new McDonald's Why is the dining room closed at 830 on a Sunday evening? Waited on line 20 MINUTES for fries that were under done and cold burgers. STAY away if at all possible. read more

was charged to my applepay via the app and when my husband went to pick up, they said it didn't go through and charged him inside. well guess who has two charges for mcdonald's? worst place ever, don't go there, ever. going to dispute their charges as fraud now. read more

The only reason I am giving a 1 is because there is nothing lower. I went in tonight to get just an ice cream cone there were two women one seem to be working the drive-through and one maybe was helping the drive-through I never got any sort of acknowledgment whatsoever when she took my order she didn't say anything to me and when she was done didn't say anything I said thank you and I am not sure if she replied under her breath or not. Absolutely NO SMILE AND ZERO PERSONALITY!!! Management really should observe and provide training! read more

Best McDonalds in I have been too. Service was great and they served up meals for 12 hungry hungover men in under 20 minutes. There was not a single mix up in the orders and the food came out hot. Customer service was great and the employees were overall very helpful. Would have been 5 stars but there was no soap in the bathroom. I hope there is a separate employee bathroom with plenty of soap. read more

This is the worst McDonald's I've ever been to. The service is horrible, the staff is rude and it takes over 30 mins to receive your food. What a SHITHOLEÀ read more