Seems difficult for them to follow simple instructions. Been there 3 times in the last two months, and guess what, WRONG ORDER every single time. Is my fault for not checking my food till I get home. Workers don't take their job serious nowadays. read more

McDonald's is usually a mixed bag for me...especially here. The drive-thru is often slow, the ice cream machine seems to be out of service more than it should be, and there are those dreaded moments when they ask you to pull into a reserved spot because your order is going to take a while. Based on past visits, this would normally be closer to a two star experience for me. This most recent visit was better. We came shortly before 8 pm for late-night snacks - fries, nuggets, a milkshake, and an apple pie. The drive-thru moved at a reasonable pace, and they actually had the milkshake this time, which felt like a small win. Unfortunately, they were out of apple pies. Food tasted standard for McDonald's, though I will say my kids go absolutely bonkers for their fries, so that was a hit. Not perfect, and still inconsistent overall, but this visit was decent enough compared to some of our past experiences. read more

McDonald's - Nuggets, fries and a shake - Fast Food Near Me - Nanuet, New York

The drive-through was really slow, but my food was really good, but I saw grimace walk out of the McDonald's and tripped on the floor and smashed his head open. It was really disturbing for me and my two year-old. The McDonald's sign also fell down in the parking lot almost smashing my car really weird scenarios happening at the McDonald's in Nanuet. read more

McDonald's - McDonald's in Nanuet - Fast Food Near Me - Nanuet, New York

They are very slow, I always have to wait for a long time for my meals. Even I did mobile order like 15-30mins ago, they never prepared. And they always mess up my order. They don't have WiFi, and you sometime get homeless inside the cafe. read more

Kiosks not working... employee took at least 10 minutes to take our order.. It was clean, andits a big restaurants. .

This is a chain restaurant so several things are pretty standard (ie decor, etc). The service couldn't have been worse. Placed a curb order and it never came out. I went inside and it turned out that hadn't printed several mobile orders. While they took care of me because I came in- it's annoying that I had to go inside to chase my meal down. The food was ok, but wrong. Considering I had to get my order inside, I'm not surprised they got our customizations wrong. And the staff is MISERABLE. Chit chatting an away- clearly they don't give 2 cents about service. read more

Went here on Saturday November 16th 2024 with my parents because we were in the area and feeling thirsty. This location is part of a little shopping center with sterling optical nearby, a chili's and other stores. McDonalds also has plenty of parking including in the surrounding area. My dad went inside the restaurant to get drinks, so i can't tell you any prices. We both got a medium Mocha frappe. Must say that i drank it and it was very good! read more

McDonald's - Medium Mocha Frappe - Fast Food Near Me - Nanuet, New York

Place my order online got charged the money taken out of my account and then I drive up to the window after waiting in a 20 minute line just for the woman at the counter did not give me my food because she says they couldn't get the money even though they took my money and then proceeded not to help me or get a manager. This McDonald's always has a problem you're better off going to any other McDonald's or really you're probably better off going to any other restaurant or fast food place. Plus, I couldn't even cancel my order. It says it was already made. read more

NEVERRRR IN MY LIFEEE COMING AGAINN!! first they didn't even fill my drink to the top second they took 30mins for a smoothie and last they gave me ketchup with brown stains on it and the lettuce was sour read more

Stunningly slow service. Poorly laid out drive-thru leads to accidents. I've been sitting here for 15 minutes waiting for two cheeseburgers. Avoid at all costs. read more

Even in the nostalgic bosom of my hometown, McDonald's blinked... now changing the cooking and prep methods for the next traunch of 500 billion burgers to be sold. Even as they reduce cooking time (and downsize patties) to allegedly promote juiciness and drown their burger concoctions in additional "special sauce" (eg thousand Island dressing) I'm thinking, "can things actually get worse?" If you want to replicate the taste profile of the bespoke burger joints like Five Guys, make better, bigger burgers with an endless choice of toppings. At McDonald's the mystery is still in the meat which is still being grilled while flame broiling is the preference at their new competitors. Just like the exodus out of New York State, citizens of McDonaldland are fleeing to friendlier burger climes to stop being taken advantage of. So the question remains, why bother with a mediocre burger that is being made slightly less mediocre when you can bypass the arches for a vastly superior product at any number of burger shops. It's not 1975 anymore even if McDonald's prefers to deny the inevitable march of time. Two stars for the fries which are still magnificent. read more

This location has the slowest service ever. I've been here several times and every single time I've come, the wait has exceeded 30 minutes. Drive thru or inside. Make sure you have at least an hour to wait for your food and the patience to go back inside when it's wrong. read more

Zero effort to get it right. $40 and all food was dry and tasted like it was cooked yesterday. Last time, but they don't care.

girl rude af tried to accuse me of stealing AT THE DRIVE THROUH????? asked for my receipt which i showed her and she still didn't believe me and snatched it from my hand and slammed the window in my face. she has long ahh ratty orange dead hair and a smug face wanted to hit it. I can't stress how disrespected i felt and when she finally gave me my ONE VANILLA SHAKE. (all over $2 btw) she did not say a word so i used some choice words. will not apologize. whoever runs this joint should train their employees to not act like c you next tuesdays. just saying PCE read more

At McDonald's you should be able to count on the standards to know what you're getting. Honestly I haven't eaten at a McDonald's in probably 5 years. Todays 'big breakfast with hotcakes' was fair. The hotcakes were good, sausage good, eggs had literally zero taste. Biscuit cold. Coffee was so hot I'll drink it next week... The sign on the door(see picture). I'm tempted to stay longer just to see what kind of fun I can have. That is ridiculous. Upon further examination half of the tables in here are dirty and have crumbs on them and since I've been sitting here for the last 30 minutes, waiting to get kicked out, the cleaning crew and stocking crew have been yelling and banging stuff around the entire time. The store is 24/7 I can't imagine there's not a better time than 9 o'clock in the morning on a Saturday to clean, restock and scream at each other. Maybe another 5 years..... read more

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I just came to this McDonald's not too long and on top of waiting for 20 minutes for my order the black lady at the register was extremely rude. She handed us a large sprite and we were confused so we kept it, then she proceeds to say to "hand it back" so when we handed it back we told her we were confused because I wasn't sure if she gave us the meal or not and then she proceeds to say "you weren't that confused if you kept it" with a rude attitude despite it being her fault for handing the drink to us read more

Worse mcdonald's i've ever went to Indian lady at the drive through at around 11pm would not give me my drink because she can't speak english and didn't understand my code at the speaker she told me to drive around the long line and tell her again hope she gets fired doesn't deserve a job what a joke garbage restaurant read more

Dear McDonald's at 265 Rt59 nanuet NY It's veteran Day ,As a value customer and a U.S Army veteran,Iam writing to express my disappointment in your business and haven't seen any public acknowledgment of Veteran's Day from your company recognizing the service and sacrifices of veterans is important to many people,A thank you to all who served and sacrifice for the freedom of the U.S.A is better than a free cup of coffee that you don't provide. read more

McDonald's - Mc Donald's - Fast Food Near Me - Nanuet, New York

I came to this McDonalds today expecting a typical experience. When I ordered, the cashier did not know how to take my order. First off they were out of sprite... but he said "we don't have sprite here". I was a little concerned since all McDonalds have Sprite. I sat down and had my food, it was a pretty average McDonald experience. I wanted to get ice cream before I left. Only to come to yet another disappointment of him saying once again "we don't have ice cream". So I angrily stormed out, being very disappointed as a customer. I do not ask for a lot, but telling me you're out of ice cream is one thing (since it's always "broken"), but seriously Sprite? read more

the worst mcdonald's i've ever been to, it starts off by the workers they don't work and mostly chat. A guy was taking my order and then somebody called for him, he stopped working to waste time & never took my order then i ask for 3 PLAIN CHEESEBURGERS he game me cheeseburgers that had unions. I go tell them that they got my order wrong they took about 5 minutes to get to me, my cheese was not cooked like the others. I also ordered a chocolate milkshake they said the ice cream machine was broken but i saw a other employee on break drinking a chocolate milkshake and they don't have the minecraft meal worst mcdonald's ever read more

I ordered hotcakes with sausage and small coffee. When I got to my destination to begin to eat, the one syrup container provided was tampered with (small hole) read more

This page asked me to consider the food and service in my review. the food is ok. it was hotter when I got it from doordash, which is quite insane considering they have to drive there and back to my place. these people take so long and some of the window employees are so unclear and rude . "WHAT YOU GOT?" I got from one lady. also they make you park when there are only 3 people in line. or 2. maybe even if it's just you. so be prepared to wait 25 minutes for your small fry . if you get anymore than that be prepared for 1hr+. read more

What's not to love about McDonald's ? It's consistent and you know what you will get. It's a go to with the kids so there are never any surprises. This location is nice with an open concept dining room. read more

Don't go at night when the miserable employees who hate there lives so bad are working ! Very simple They are nasty , have major attitude problem , don't ask them any questions because they will respond w a attitude. Also I was even extra nice by saying thank u and they didn't even acknowledge me they seemed upset about there miserable lives that they want to treat a guest like this ! This place is garbage !!! Go to Wendy's or White Castle if u can or a diner. Also ... my Big Mac had this gooey substance on the bread w a hole punched in the bread. I almost wanted to file a complaint w the health department but who even cares about us ! It was a strange substance , gooey, and thick Absolutely STAY AWAY FROM THIS LOCATION DO YOURSELF A FAVOR !!!! read more

McDonald's - Disgusting !!!! Management needs to be aware of the health code standards of this disgusting managed McDonald's !!!!!S T A Y. A W A Y - Fast Food Near Me - Nanuet, New York

McDonald's marketing and advertising says their quarter pounders are prepared fresh when you order. Not true at this location. I've spoken with management about this in the past and she said that they are often very busy and if I want a fresh one I have to specifically ask for a fresh one made special. Today I ordered a fresh quarter pounder and they took a previous prepared one from the warmer and reheated it resulting in a burnt looking and burnt tasting burger. I was there at 4:00 in the afternoon, I was one of two cars in the drive thru, they weren't busy at all. You can't win. I feel the attitude of the management comes directly from the owner of the franchise. Profits at any and all cost. Total lack of respect for the customers and disregard for company directives. read more

I had put a mobile order in I went to the window to get my food just to know that NO one was their I had to wait like 20 minutes

this is litterslt the worst mcdonald's, i waited fifteen minutes to even get my order taken and when i did i ordered extra ranch wich i paid for (wich isn't a problem) but when i got my food after 20 minutes of waiting even tho jo one was in there there was NO RANCH and my mcchuken was completely plain. When i went to ask the lady for ranch she stared at me and didn't get it i had to ask three people untill i got my ranch. read more

I'm not a frequent flier at McDonalds, but I was waiting for my car to be repaired in the vicinity and I walked over for a bit of lunch. I was surprised to see everyone standing in front of kiosks placing their orders. In no mood to learn more technology I sought out people who would take my order. There was a friendly good looking young lady waving me over who asked for my order. I ordered the 1/4 pounder with cheese fries and a medium coke. Classic. And paid in cash. She gave me a numbered sign which she said I should place on my table and she would deliver my order to me when it was ready. Wow! Such service at a Mickey Ds. Anyway in short order she brought me lunch with a friendly smile and I dug in. No kidding, this order was freshly prepared. The burger was hot and juicy, the fries were crisp and hot and the coke..well it was coke. Usually I expect warmed up food that's been sitting for awhile, but not here. It was terrific! I told my wife when I got home we should go again to see if they can make McDonald's great again! Thank you for a good experience. read more

Well...it was edible but...the egg and cheese biscuit tasted like all biscuit. Bland is an understatement. Decafe coffee was beyond strong because they forgot the ice I ordered. This one is definitely off my list...Been sitting here for 45 minutes even though the joke of a sign says "30 minute limit." REALLY? Now...every table & counter is dirty with no one cleaning them. But the the manager has been sweeping behind the registers since we walked in... read more

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The workers are very rude and don't even take your order until a long time . The workers did not take my order until 30 mins later and got my order wrong and they yelled at us really loud. The worker even hit a baby . The food was not good because as we said we said they got our order wrong and they put tomatoes when specificly asked for none because Im allergic. read more

They NEVER have ice cream. It the middle of the summer and I've come on several occasions a week or two apart. We wait in line to order, then me: 3 ice cream cones please. Them: "No ice cream". Me: when will you have ice cream? Them: "I don't know" EVERY TIME!!!!! read more

Can't agree more this is worst of worst incompetent workers can't get a thing right. It' f in McDonald's not rocket science I would say you get what you pay for poor management to blame for hiring idiots. read more

I ordered a happy meal 6 chicken nuggets and extra fries for Uber eats when it came it said there was no fries and there were 2 apples I was really looking foward to my fries would not recommend read more

McDonald's - Fast Food Near Me - Nanuet, New York

The visit was ok I picked up a few items, Hotcakes & Sausage for me and a few other things to take back to my wife. We got off to a bad start when there was no one at the registers when I arrived. Someone finally came over and started punching things on one of the registers and then left without ever acknowledging I was standing there. She could have said "someone will be with you in a minute" or my favorite, "can I take your order", but she didn't. Someone did finally show up, smiling, and we were back on track. My Hotcakes & Sausage were just as I have come to expect from any McDonald's, the pancakes a bit rubbery and the sausage patty flavorful. I asked for a couple of packets of a sweetener for my wife's coffee when I placed my order and then asked again from the person who gave me my food, and got 7. Didn't believe me when I said a couple? read more

McDonald's - Hotcakes & Sausage - Fast Food Near Me - Nanuet, New York

Poor service. This place was so rude and wasn't listening to what I was trying to tell them. My mistake that I ordered twice in app but forgot to order something. When she came to the car she said it was one ordered and walk away nasty and I tried to show you the second didn't want to hear it. So I went inside and same thing. Another eimoliyee was shutting me down by saying the same thing as I was showing them the email receipt and was able to find the app receipt. Not friendly and very rude. Will not be going there again. Even thought it's McDonald's they shouldn't treat people that way. I would know as I am in customer service job and that's not the way! read more

Inconsistent service. If you go in the morning or in the evening, you are out of luck. They will either get your order wrong, didn't receive your order through the app, or have a long long wait. read more

This restaurant has 1.5/5.0 stars and it totally makes sense. The place was dirty and the food took a lot, compared the how quick McDonald's usually is. There were like 4 kiosks and none of them were working, there was only 1 worker taking everybody's orders and a huge line. At least my order was correct, but I will probably never come back. read more

Soo my experience at McDonald's constantly a roller coaster. I had pretty bad services to worst. I don't eat out much, but times I do because I love their filet o fish, Frappe & oatmeals. The establishment itself probably decent but majority of the time the customer service is horrible and just plain lazy. The manager has a rude attitude and constantly give me messy orders. This isn't the only time I dealt w/ a order like this, I order a oatmeal few days ago that was really watery w/ missing toppings, and how I know he purposely does it. Because when I order he gives me an attitude telling me "Ohh your just going to order the whole 9 Yards". I feel like he always tampering w/ my food b/c constantly I get messed up and missing items. I don't trust this place at all! Never come back here again! read more

McDonald's - Filet o Fish gone wrong. - Fast Food Near Me - Nanuet, New York

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#Staff "On the Money" - Polite & Friendly #Efficient - Shocking for a place of such kind. #Tasty / Cooked Right - Fries were actually Hot! Great Visit! - Again - Staff @ the Drive Thru really appeared extremely #Vibrant #Polite #Intelligent #Friendly #Healthy #Happy I like this McDonald's! - The Staff should be commended for a job well done! It is noticed! read more

The worst McDonald's ever. Fries hard as nails Ask for fresh fries they get upset. The Spanish workers didn't know I speak Spanish was talking about me. I ask for refund. Be care of this place read more