Just a terrible place with terrible staff and terrible customers. Whole time I was there. Bunch of teenagers spouting foul language the whole time. Staff is slow, unresponsive, and could care less. Location is bad with narrow paths both coming in from Custer Rd and also from 15th St. What happened. A decade ago it was a lot better. Seems like it's changed management since and gone way downhill. read more

Came here for breakfast. Husband has issues with the kiosk but we just don't come here that often to be familiar with it. 3 stars for food because it's McD's usual frozen and warmed up food. It's what you expect so it's OK. The tiny play area was enough for my grandkids and didn't keep us too long at the venue. The rest of the place quite clean. Spotless bathrooms! Polite young male staffer brought our food to us. Saw one review that said there were teens during their visit that were loud and obnoxious. The employees really can't control that but maybe they could've called the cops. read more

They messed up my order and I had to deal with a crying 3 year old because of it. I loaded him back into the car and drove back, but they refused to make it right. I showed them my proof of payment and was told it wasn't in their system. I have lived in Plano 37 years and taken my own children there and now grandchildren. I will never go bac read more

McDonald's - Payment - Fast Food Near Me - Plano, Texas

Terrible location, everyone is super rude and they are so stingy with sauce. Since when is it extra to get a sauce with multiple sandwiches and fries? Every single time they say it's extra, can't even give you a single one for multiple items. read more

I don't know what's wrong with this restaurant staff, they're over staffed but still you have to wait a long time for even a small order, it seems they only care about those customers who dine in , you can feel the discrimination, terrible management , definitely not coming back ... read more

I just had my last piece crap cheese burger I'll ever eat at any McDonalds unless I'm starving to death. I had to wait behind a loser in line that had his own problem with them, but they made me sit there until my food got colder, my 1/4 pounder was a double cheese burger, I got pickles and onions when asked for no pickles and no onions 3x, my drink was a warm drpepper instead of a cold coke, and instead apologizing she thought it was amusing! This store sucks so bad with what looks like more "1 star" reviews than I've ever seen for a restaurant. I hardly ever give reviews especially when it's painfully obvious that they don't give shit about their customers. Plano residents should boycott this store and go out of your way to go anywhere else but there, and hope for a new manager. That crapy food has crapy service which means they have a crapy manager that DOSE NOT CARE!! read more

This location will automatically upgrade your drink. This has happened many times. This morning I ordered a combo meal. Noticed on the screen an upcharge for the drink. When I got to the window I asked if I was being charged for an upgraded drinks. Was told no. Got my receipt and was indeed charged 30 cent for it Mentioned it at the pickup window and the woman only spoke Spanish and acted as if she didn't understand me. This is wrong, they have done this to me at lunch, upcharged to a large without asking. If they do that to every customer, 30 cents a pop adds up!!! read more

This location is very busy at dinner time but has a small dining area. It does not have self service refills but the workers there got me a refill and seemed nice. App item prices are higher here than at other Plano locations and they charge extra for most condiments like bbq sauce or honey. But as a consequence of being busy the food is made fresh. read more

I love to save, and McDonald's deals are no exception. Today on 10/20, I had 3 deals for me to use. One of them was a deal where if you buy 20 Chicken Nuggets, it'd be $5. The other two deals were good, but this deal was not good. We got 19 nuggets instead of 20. Is that okay?!?!? That man who gave us our 3 orders didn't give us the nugget. He just said sorry. SOORY? That ain't gon' cut it! I know your schedule is stressful, but the service in Non-existent. The building was okay. read more

I shall leave a 5 star for one and one reason only Ruby. The savior of this location givin the best visit I've ever had to McDonald's at 2Am the other day. HOWEVER, following info is about how stupid and dumb the other coworkers she must work with are. Could give a bunch of examples but let's pop off on this one shall we. Tonight -- order in mobile app arrive around 1:50ish I pull up. They start talking can't hear shit, I say that still nothing. Then I say my code. And next thing I know a person swaps out and a guy comes on and says "we closed" so I uno reverse that and say what why. And then he's like "what" and later to connect the dot they were potentially counting drawers or something along those lines. They just leave it in the grey area of the unknown. Anyways I sit there for about 5 minutes planning my next destination to another McDonald's. Then right as I'm about to pull off plot twist he asks "what's your order". At that point the tombstone was already put in a while ago. Rip 15th street McDonald's read more

Had a to-go order, was never registered. Online order, never registered. This place fell off fast. Used to be a staple of excellent service, now a staple of no care, no service, no effs given. Long time consumer that will never go there again. read more

I come to this location 3 or 4 times a week Usually is okey service nothing great But today on the drive thru after paid and at pick up window I asked for ice water but the manager told me i have to ask it when I order the food But sometimes i do ask when i order my food at the same time and they never give me the ice water anyway not unless i ask again at pick up window I dont feel like to come this location again read more

Never got service, waited in line two employees walked past me and the manager even looked at me while talking and laughing with each other while just looking at me. When I asked for help they just ignored me. I asked for help again no one came. The manager just kept cleaning and ignoring me so I decided to just leave. 3:05 pm Wednesday 9/20/23 read more

The 2 latinas employees here were rude. The whole time they had their restless B face on. There's no condiments out or napkins yet they don't want people to ask for anything??? Maybe have a better setup at your store that allows customers to have access to things you don't want to be asked for. I even came back in for more napkins since the ice cream melted all over my hands and I heard her clearly say "algo más", "anything else"! So hopefully higher up management sees this review and they make them aware not to act like that, that is not the way of running a food chain restaurant. Have napkins out at least if you want to save on other inventory supplies. Be nice and generous to others and not be rude and nobody complains on you. Or find another job. Their Shift was at 3:20-3:30 pm on a Thursday August 3rd 2023. Thank you read more

Open as should be 2am and serving with a smile. Thank you Night Shift. Thank you ladies read more

The food is ok at this location. The issue is that they will always park you. I ordered a happy meal. And they claimed they had to make it. There were no other cars and I sat parked waiting 15 minutes for that one little meal. Don't come to this McDonald's location. read more

I only gave one star to complain.. DO NOT ORDER from here. No one answered phone after I complained to Uber. Past 10 orders I got a partial refund but was charged a lot more. $20+ more for 2 meals missing. It wasn't the Uber driver so if you do order make sure you take a screenshot before you place order. When I went to see receipt it was missing an ordered meal that never came but I was charged anyway.. & contact Uber driver & he hung up when questioned. I totally blame McDonald's for this. I've had whole orders dissapear also from Uber driver's.. It's a total scam. Just pick it up yourself.. We're ALL being robbed. read more

I wish I could put 0.5 a star but that's not even a starWe asked for some water, simple water, because God knows why it is still in the 90s in October. Me and my husband work outside on pools so we were feeling really dehydrated. The girl who was working at the front said they can't offer us water at all. I said it's a hot day we just need a little bit of hydration. (Mind you, we are already very low on money and can barely afford to eat more than one meal a day) she had the audacity to say you should pay for a large water. WTF?? It's just water!!!! When did McDonald's become that middle aged up to no good midlife crisis man with teenagers giving you the face of "oh I work inside so I don't give a fuck if you're almost passing out working outside" this is ridiculous. I've never ever been talked to that way before. Honey works minimum wage and wants to be the gatekeeper of water. She gave us tiny cup saying that's all I can give you I'm sorry. There wasn't even a drink fountain in the dining area to fill up my 32oz water bottle. read more

This is not an isolated issue. There is a preparation issue with oatmeal. This is an issue that is at several restaurants and it irritates the $%@*# out of me and I'm sure others as well. When I order oatmeal, I do not expect to get soup but that's what I get. I lift the lid and there is a cup full of water and it is irritating. A simple fix of training employees on how to prepare/measure the amount of hot water to use would resolve this problem. read more

Not open 24 hrs always closed after 12 pm when i stop by. Even at the location it advertises 24 hr service.

Be careful of this MCDonalds they take a Mobile order at Night they you get there and they say we are not taking mobile orders only CASH they already charged your credit card. But they can only take your cash when we ordered at the window it was 18.46 they are not giving receipts we sat at the drive thru and order the same thing we order on the mobile app and guess what it was the same amount charged on the mobile app.So we ordered to pay with they could not give us a receipt. We even gave them out phone show what correct Amount should.. I guess the employees have a way to make up for their salable wages that McDonald pays. then. This is 2023 they have a test store in Fort Worth Texas that is run by AI with only few emu all self service and they can't capture the orders that have been place and charged to people credit cards before the system goes down read more

This location compared to many others runs quite smoothly. The staff here attends to your needs quickly and accurately, the lines to order both inside and out are always long but the wait is never as long as you think it would be. read more

McDonald's - Now offering Uber Eats, very cool! - Fast Food Near Me - Plano, Texas

The night manager doesn't know how to handle orders or payments through the app so he just lies and says the card doesn't work (but when he runs that card it magically works in the machine). Just go to a different location with competent people if you're using the app. read more

Great location for late night munchies. Burgers were prepared with care and fresh (no cheese sliding off or anything like that), and staff is super friendly/happy to be there. read more

the workers must have mental illness. I went at around 3am, they asked me to pull over to a parking spot to wait for my food. After waiting 15 minutes, they gave the food to the wrong person. Then, after another 15 minutes, we got our food back, except it was the wrong order. no wonder these fucking brainless monkeys still work at mcdonalds. read more

I barely go to McDonald's but today I really wanted it. It was pouring down rain so I went to the drive-through asked for chicken nuggets and their frozen Coca-Cola drink, you would think very simple right. Well when I got to the lady with all the tattoos on her arm I asked her for some more honey her reply was we don't have anymore. I said all right can I please have ketchup she pretty much rolled her eyes at me and said can you park up front and will bring you some. For some catch-up like you can't give me some real quick I don't see why I have to go to the front of the store and wait for some catch-up. Also she forgot my straw how am I supposed to drink my drink without a straw? I will never go to this location again really bad customer service. read more

Tony gave me and my husband amazing service. I've been going to this McDonald's for over 14 years and they never disappoint.

The breakfast crew here is top-notch - fast, friendly and professional. Lunch and dinner are hit and miss, but definitely more hit than miss. I had the McRib today, normally one of my favorites... but I've been in Texas for a year now, where you can throw a rock in any direction and hit good BBQ. Sorry, McRib; I can see you for the poseur that you are. Time to go our separate ways. But the breakfast still rocks. read more

McDonald's - they got 1/2 of it right - Fast Food Near Me - Plano, Texas

We ordered a mccrispy, and they gave us a big Mac and we told them we can't eat meat and they were so rude about it and they took our bag and said there is nothing they can do about and we have to pay for the new ordersbad place read more

Drive thru, Order simple qrtr meal, only pickles Told to pull forward, waited 6 minutes, brought me wrong order, drive thru had 6 cars in line, parked, ran in, offered to fix it but would take 2 more minutes. I didn't have time. Left no food, no refund. Fast food? Not anymore. It's not fast or accurate. That's the point. Some of us don't have time for a sit down walk in experience. We have limited time. That's why we opt for drive thru at a fast food place. read more

5 stars for a McDonalds??? You read that right. This McDonald's has ruined all other McDonald's for me and I now refuse to go to any other location. Granted, my go-to order is nugs and fries. They come out fresh and hot every! single! time! I do admit I do drive thru only and can't speak on most other menu items, but I can always trust this place to deliver when those late night cravings hit! Plus they're 24/7! read more

I have been coming to this McDonald's for over 20 years. It's right by my house and very convenient for me. Unfortunately I am always having an issue with this location, food is never fresh, employees are rude, and the worst part 90% of the time they are always leaving something out from my order. I always have to make sure I get the receipt and I always have to park now to make sure all of my order is correct, which is ridiculous and it has made me stop going to McDonald's as much as I used too. Very disappointing for an ongoing customer like myself. read more

I usually don't do reviews but I had to for this one. We order two 10 piece nugget meals and we only got one at the window we asked if we could get the other one and she aggressively said no and she was just rude overall. Then they got really mad at us for asking for no reason. Horrible service read more

I'll never go there in the afternoon again. The place was flooded with kids under 18. They were horse playing, stealing orders, and asking for free food. I thought I was at the zoo. If you're going to let that many unsupervised, underaged kids in, you need some sort of security. read more

Stopped by here and got a Cheeseburger kids meal at about 2pm because I had missed lunch. Wasn't busy, and I had to wait a minute or so for fresh fries. Thank you! I really hate soggy old fries. They nailed that part. The cheeseburger, that's a different story. The pickles were clumped in a pile on one side, and there was too much onion in it. Worse than that was that the bun wasn't soft and it seemed mealy. I wrote corporate about this visit. The buns and the meat are the two most important parts of the burger. They missed on 1 of these. Seems to me that the McD's in the town, probably everywhere are struggling to put out a consistently good product. Plus their prices are out of whack! My advice to corporate McD's would be to stop trying to do all these newfangled burgers, go back to your original menu 10 yrs ago, and get your prices in check. A Big Mac is $4.39 + dollars! Seriously! I can get Double Cheeseburger, nearly a Big Mac, without the extra bun, and yes you can ask for Big Mac sauce on it! for $1.86. Want the veggies, ask for the Daily Double, with Mac sauce on it. $ 1.99. My choice! Only one slice of cheese, my conscience feels better.... read more

Tired of getting screwed @ the drive thru was just here ordered 2 cookies small coke. Paid for that only got 1 cookie! They know you wom't come back cause the line is so damn long! I hate McDonalds rarely go there here is way horrible food & drive thru! read more

The service was good. The new kids playground is good. I was very disappointed that the men's bathroom didn't have a changing table. This is the first time I am not able to change my baby's diaper at a Macdonald's. read more

Geat for the kids,small playground,game tablet at 2 tables,tv . Always great staff . What kid doesn't love mc Ds read more

McDonald's - a woman sitting on a stool in a mall - Fast Food Near Me - Plano, Texas

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Stopped by this place for breakfast staff was rude and impolite and they overcharged on all their food compared to other local McDonald's in the area. McDonald's advertises the dollar breakfast sandwich and $1 any size coffee this place charges a dollar thirty-five for that coffee and for that same sandwich go to the McDonald's that is on Coit and Parker then you can get a price savings no reason to stop by this place read more

The service here is just as good as other locations. I will say this though... during the week this place is FLOODED w/ kids at 4pm from nearby schools so it's loud. Other than this, the place is always clean! read more