This location needs better management and staff, wrong people working here. Gets the Order wrong from a simple order. People don't care as much as other location. Won't be coming back to this location. read more

Service and food especially winter tortilla soup the best. But but compared to other locations in town with bigger newer parking drive-thru and inside this one is behind customer curve. City approved expansion permit and they need it. Looking forward to being bigger in all ways. And I am sure Service and food will be just as good in expansion read more

This review was made with a heavy heart. We love Chick-fil-A and normally have a phenomenal experience. However, this location seems to be an anomaly for all CFA. I'll highlight my most recent experience but sadly this was not the first time receiving poor service. I arrived at 9:10-9:15 pm (ordered on the app), get to the drive thru and wait for an employee to acknowledge me. I said hello multiple times through the intercom and my toddler stated "maybe they are sleeping". I finally get someone to acknowledge me and give them the name for the order. I understand it's late but the simple kindness I grew to expect from CFA was absent. We received our order and the food was good. But the server didn't even say the infamous "my pleasure" after thanking them. I promise, if this was a single negative experience at this location, i would not have taken time to do a review. Unfortunately - this is now the expectation when visiting this location but lesson learned. Thankfully I'm near another CFA that isn't as close but the service is always great (new Preston Rd location). Needless to say, I won't be visiting this location. read more

This review is for the Chick Fil A located on Coit Rd, Plano, 75023. A few days ago, my granddaughter and I ordered grilled chicken nuggets via the drive-thru. During the night, both of us became very ill with severe intestinal distress. I rarely do reviews, but feel word needs to go out on possible dangers of eating at this site. This was only the second time I have eaton at a Chick Fill A. The first time, I found the chicken very salty, which may be a way to cover expired or tainted poultry. Never got sick eating at a McDonald's. Standards are slipping. read more

Service at this location is always challenging. I eat at chick fil a 1-2 times a week and will go out of my way in the future to avoid this location. read more

This Chick-fil-A literally sucks, every single time I come to this location, they messed up my order, this time they forgot my fork, how am I supposed to eat mac & cheese without a fork? Then I asked the cashier to reprint my receipt, she told me she couldn't do it, I've worked in food industry for multiple years and can confirm that she could in fact do it, she was just too lazy to ask her manager how. Don't come to this Chick-fil-A unless you get some sort of gift card for your birthday or Christmas and have literally no other choice. Also would like to add that I bought the 8 ounce Chick-fil-A sauce, add-on, and they didn't include any of the little Chick-fil-A sauces in my bag. So just because I'm paying for extra now, you can't give me my regular serving? read more

The chicken minis are the best item on the menu The hashbrowns are wet and overcooked To long of a line for me read more

Literally the only chick fil a that gets my order wrong 3 days in a row they messed it up, do better it's not hard

cannot rave enough about the exceptional service provided by Curt at Chick-fil-A! From the moment I stepped in, he greeted me with a warm smile that made me feel right at home. His efficiency and attention to detail ensured that my order was not only accurate but delivered with a genuine sense of care. I cannot rave enough about Curt's dedication to customer satisfaction was evident throughout my visit. He went above and beyond to ensure every aspect of my experience was perfect. His friendly demeanor and professionalism are a true testament to Chick-fil-A's commitment to excellence. If you're looking for outstanding service paired with a smile, Curt is your guy! Chick-fil-A is lucky to have such a standout employee. I'll definitely be back, thanks to Curt's wonderful service! read more

I just arrived home from the CFA location at Coit and Spring creek with 2 cobb salads. As I began to eat mine, I discovered 2 pieces of lettuce that were black with mold or just seriously decomposed. The rest of the lettuce looked wilted and old. Great way to get a salmomella intestinal infection. They don't answer the phone either. Tried for 15 minutes. read more

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Check your to go food before leaving. 50% of the time, my order is incorrect and I'm always having to come back. From no chicken and only bread in my minis to no eggs on a clearly labeled item. Stuff that's difficult to check too because you have to open the actual box it's in! I only come here for convenience or I would go to a different location. read more

This place never disappoints! No matter how long the line is, the line moves fast!! Always hot and fresh and the customer service is outstanding!!! Love coming here and leaving with a smile!!! read more

Chick-fil-A - Love it!!! - Fast Food Near Me - Plano, Texas

I don't have anything bad to say about this chick-fil-a; every time I've been here it's been great. But I'm writing this review because they are so awesome on the app! I constantly get rewards on the app just for being a customer at this specific chick-fil-a. This morning I opened the app and had free chicken minis waiting for me when I was gonna get chicken minis in the first place! Highly suggest using the app when you go here. I've gotten be our guest cards with the purchase of a meal many times and those always come in handy later. Thank you to John Maroney for always sending out the deals!! read more

I'm quite baffled that in the 3 months I've lived on this side of Plano, I never noticed this Chick-fil-a literally 0.3 miles from my home. Can you believe that?! Honestly, I never really ate it except back at college since we had one inside the student union & I used my meal plan faithfully lol. Anyhow, I came here & used the free sandwich QR code you receive through email after you submit a survey & the service was just as quick. I might add when I order fries I now ask for them to make sure the fries are stacked to the top, do NOT short me on my fries & then give me fillers! The chicken sandwich was hot (temp wise) & the piece of chicken was quite large. 2nd visit: Again came to use another coupon. However, this time I came this past Monday & oh my. Obviously they aren't open on Sundays so everyone wants their fix the next day but it was PACKED. I'm assuming schools just drop off kids for lunch here because I counted 3 school buses & saw kids with backpacks walking in. The drive thru line was long but went a lot faster compared to other fast food. Overall, my visits have been good & I'm sure I'll be back! read more

Chick-fil-A - Fast Food Near Me - Plano, Texas

This has turned into the worst chick filet in the chain(that I've been to. I remembered too late that the last few times I went here, the food was sub-par. Now, they're only offering drive through, and they're backing traffick up onto Coit while 4 or 5 kids huddle around the end of the drive through line watching tiktoks? They've got a public road blocked and it's a 20 minute wait. If my kid wasn't craving it, we'd be going somewhere else. Last time ever coming here. Waiting in the 30 min line to get our pre-order. I'M GOING TO Edit THIS BUSINESS AND CALL IT CHICK FAIL. read more

Never ever ever go to this place!!!!! The automation is horrible it's wrapped three times around the building. you can't even walk into place an order into counter you're forced to go to the drive-thru or use a stupid app!! So you have 30 minutes to kill go to this place I do not recommend it!!! read more

Chick fil A is one of my go to fast food joints, however this particular location is definitely a shining star. they go above and beyond and are so helpful and nice. they want to make sure that you're having a good experience whether you're inside or going through the drive thru. on national cow day this year, they not only had the standard free entrée if you dressed as a cow promotion, but they also had games and activities for the kids. cow mascot. free ice cream. and just a lot of fun! they place was packed and everyone was having a good time. the staff must have been overwhelmed, but didn't show it at all. For the month of November, they've been holding a chance to win a year's worth of Chick fil A every Monday and wednesday - only at this location. my friend was one of the lucky few and won! i'm so jealous. of course, my only gripe with Chick fil A as a whole is that they're closed on Sundays - which of course, is the day that I usually crave it!! you always want what you can't have right? but I admire that the company takes the initiative and treats their employees well. love this place, love this location #fattypatty approved. read more

The quality has gone down a lot in customer service. I'm writing this review after having my third issue of quality over the last few times I've gone. They've either messed up my order or forgotten something. However, they were always kind when I came to get my missing items so I never felt the need to leave a review. Today was not the case. When they forgot half my order I came in with my bag and waited patiently. I was not greeted or smiled at. Actually I was frowned at. When they found out the issue there was no apology just one of the employees going to the where the food was being made and grabbing the order. The three other employees by the register just dead panned stared at me. It was very unsettling. read more

So very seldom do you see something posted that will stick with u and brighten your day at a casual dine in / tAke out place. Chick-fil-e amazes me everyone I go there. Thank you whoever thought to make this the advice for the day - besides a special of the day! read more

Chick-fil-A - Awesome advice inside - Fast Food Near Me - Plano, Texas

Today I thought I placed an order, but when I got to the window at the drive thru, they couldn't find my order. Nicely, the Nice Worker asked it I actually submitted the order. NOPE. Total error on my part. BUT, the worker said "I got you!" Just submit it now and pay for it, we will bring it out to you. This is another example of why CFA is the best. read more

It was such an awkward encounter. Got my whole order wrong, never had it happen at CFA!! But i asked for a combo and didn't ask what size nor drink just was in a rush to get done. Got to the window and i told them a large drink and medium fries checked my bag when i got home and my whole order was completely wrong. Not to mention when i said i wanted a large drink and medium fries the guy at the window just looked at me and with out anything turns back and says "79cents" read more

I'm a chick fil a regular but my most recent visit to the franchise was different in that it was my first time getting the chocolate chip cookie! It's no secret I'm a fan of the regular menu as I've reviewed the nugz and waffle fries many times before. In this review I'm going to describe the cookie. At $1.50 a piece, it's a larger cookie, about 4 inches in diameter with a girthy height, probably a half inch. The first thing I noticed was that oatmeal is a big player in their cookie recipe. It makes for a delightful crunchy texture in every bite. I would not describe this as a soft cookie. The outside is crispy and the amount of chocolate chips are on the sparse to average side. It broke very softly without crumbling excessively. Sitting on the tongue you can really feel and taste the savory butter. Overall a 4.5 star cookie. read more

BETTER than McDonald's & Wendy's & other most common fast food chains combined. I always get their fries and it succeeds every single time. Huge fan of their service too! read more

Chick-fil-A - Waffle Fries - Fast Food Near Me - Plano, Texas

Food always great! Service always great! Menu items always great! What more could you want?

I had a $30 mobile order with 5 different sauces for 5 different entrees. I come home to my family with no sauce and I'm the bad guy for not checking to see there's not a single sauce in the bag. They usually never mess up mobile orders but my family wanted to make a big deal about it so I guess I should too. read more

Never would have thought I'd be sitting here writing anything negative about CFA, but here we are. This is the only rude CFA establishment I've been to, and hopefully the only rude one I will come across in the near future. I ordered a Cobb Salad and substituted out bacon, cheese, and tomatoes for more eggs. Chris, the manager, walked over after the employee signaled for him. He gave a nasty attitude and several eye rolls when I asked to swap out 3 ingredients of my Cobb Salad for eggs. He responded, "other Chick Fil A places might swap it out for free but here we will charge you to swap it out. We let it slide the past two times" as if it's a crime to ask for eggs. He was unaccommodating and snarkily suggested that I go to other CFA establishments to get my "free eggs". Look, I couldn't care less about the extra charge on the eggs - I will pay extra if I have to. This could've been handled much more smoothly, but instead all I got was disrespect and sass for asking for ingredient substitutions. Chris walked off while I was still talking. Dude it's just eggs, relax - it's not a big deal. Somebody must have pissed Chris off today, because he dished it out on me. Yikes! read more

Other than the lines and how busy it gets, this Chick-fil-a is great. Even when it is busy, they move people through really quickly. I love their chicken nuggets. They are so good. read more

My fiance and I were driving to work together and saw this Chick Fil A on the way. It was our anniversary that day, so we decided to take a quick detour and have a beautiful breakfast here together. They do put fresh flowers on every table, so the romantic ambiance was already there. Of course, there is a long line for the drive thru, which could be intimidating but they always go by so quickly. We decided to dine in, in which only a few people were inside. We got our usual orders: chicken breakfast burrito with hash browns and orange juice. Our favorite sauces are the Chick Fil A sauce and the Sweet and Spicy Sriracha, in which we were given a few packets. The food was made fresh and was delicious, as Chick Fil A should always be! Service was great as well. Overall, this is a good location to get our breakfast on, especially being in the middle on Plano. I'm sure we will be back again for another random breakfast run. read more

Chick-fil-A - Go inside instead of the drive thru for bfast! - Fast Food Near Me - Plano, Texas

The guy who got my order wasn't nice at all( the rest of them was) and fries were very saggy like it's been for a while. The play area was just disgusting. Will never come back this location. read more

Chick-fil-A - After playing in the play area for an half hour. - Fast Food Near Me - Plano, Texas

Used mobile order and then sat in drive thru to pick up the order because my dog was with me. They forgot the sandwich. I got back in drive thru and waited in a much longer line. I finally get to the window (apparently they couldn't just walk it out to me since this was my second time through the line) and they ask for a receipt. It's pretty offensive to require a receipt after just waiting in their drive-thru lane twice. Not up to the usual Chick-Fil-A standard at this location at all. Do yourself a favor and drive further to the one on Park or the one on 121. read more

THEY'RE OPEN AGAIN!!!!! I had no idea this Chick fil A was back, and boy was I excited when a friend told me. We met her and her son for a play/lunch date and had the place to ourselves. Well until about noon, when both the drive-thru and the inside really picked up. The manager on-duty was extremely friendly and dropped by our table often to check on us. I really haven't been to a bad Chick fil A, but this one is just a notch above the others in friendliness, speed of service, accuracy of order and cleanliness (bathroom specifically). Plus the fact that the inside doesn't get too slammed, yet, is great for little kids playing. We will definitely be back! read more

nothing more disappointing than to drive all the way home ready to eat and find out you are missing half of your order. They gave me a extra order of hashbrowns to make it right. Gee thanks?? smh read more

I don't come here often. I don't agree with the policies that CFA supports, but my partner wanted a chicken sandwich so I went to go pick up lunch. Boy was I in for something. Upon arrival a man in a yellow vest who looked like he was haphazardly trying to direct traffic stopped my car as I was trying to get in line, he then gestured at me as if to say "what the f are you doing." I rolled down my window because I couldn't understand what he was trying to tell me and he very rudely explained that I was in the wrong line. Okay fine, so I'll wait. I eventually get motioned into the line and my order is taken by two very nice young boys. I ask them if he treats them as bad as he treats the customers. I then feel someone bang on the back of my car and shout something. I draw the line at people touching my property so I rolled the window down and asked exactly what he was doing. He then approached my vehicle, unmasked and told me that he hit my car because I wasn't "paying attention" and to "GO" Chick fil a.. this is not your best. This man was screaming at me at the top of his lungs and hitting my car. I talked to the manager at the drive through to tell him about the situation, but I highly doubt anything will be done. I have his photo which I will attach but if management at this chick fil a is seeing this.. this guy has got to go. I unfortunately won't be back either. read more

Chick-fil-A - Man directing traffic at chick fil a who banged on my car - Fast Food Near Me - Plano, Texas

So the number one thing that is frustrating with Chick Fila is the app. My wife uses them for 50-100 training students every week. She has an abundance of reward points but logging into app never works for multiple people. I get logged in with my device and then she can't log in or vise versa. Now to the point that I go to the Preston and Springcreek Chick Fila and have a bar code my wife gave me thinking it was for the entire meal but it was for the sandwich only. So manager Chris explains to me how she screwed up and only ordered sandwich. Shows me on the app. But with my frustration and the amount of times we can not even use our reward points. I just tell him I'll pay for the drink and fries. Very disappointed that he did not even try to look up her acct. To correct the situation. POS is lacking. Especially as a manager not correcting the situation. Will not be going back to that store. read more

I've been going to this CFA location for years and the level of service has always been more than fantastic!! The nuggets and fries are fresh and crispy and the workers are super courteous. The drive thru is quick and efficient!! Don't forget to scan your CFA app at every trip to earn points for free food. Even if you forget to scan, save your receipt and enter the info into your app to get your points. Definitely recommend 100%!! read more

que verga tan maluca me mataron con la comida tengo 3 días con el estómago enfermo no funciona la comida la atención perfecta pero me vendieron Un pollo vencido read more

They can't answer there phone when you need to ask them questions on ordering how can you expect that business? Never happened at a chick-fil a before this one! read more

So disappointed. Ordered sandwich and it came with nothing on it. No tomatoes. No lettuce. I just told the guy no pickles. I should have made him repeat the order to me. Drive thru fail. read more

What is happening to their regular chicken sandwiches? It used to be a breaded chicken breast on a bun (Yum). Now it is a breaded chicken patty just like the old time fast food joints (Yuck). I hope this is not the end of the original Chick-fil-A sandwich read more

I had a gentlemen by the name of jacob in the drive thru and I have to say AWESOME PERSON! I will always go to this Chick-fil-A!