Slow service No leadership Timers going off non stop with nobody knowing what to do. Kiosks broken Nobody bringing food out to the tables even if you have a number tent out. This is a brand new fancy building with automation so you need way less employees but they still can't seem to keep it staffed. Pay more or something I guess...yikes. I can't keep coming here just for the play place for my 4 year old. The cons now outweigh the pros read more

This place is the worst I have ever been to. So unprofessional and just laughing the entire time we were trying to order and even pay. Just laughing and joking over the headset, paying no attention to the paying customer. Never going back to this place. Will drive way out of the way to as avoid the teens that run this place. read more

"Hi and welcome to the world's least competent McDonald's! Our idea of fast food and good service is taking 30 minutes to screw up your order. Don't ask us to fix it either because we will just stare at you blankly like we don't understand that egg mcmuffins and chocolate chip cookies are two different foods. The encounter will give you some insight, however, into the leaderless, Lord-of-the-Flies type chaos that explains our terrible performance. If you're smart, you'll go eat somewhere else. Bye!" read more

I usually don't do too many review updates... but this calls for it-- this McDonald's has to be the worst operationally run in the entire company-- and that's saying a lot. The food is never at right temp, the customer service is horrible, and the management clearly shows they don't care. I ordered curbside... went to pick it up, showed up, checked in, waited for about 30 mins (which was too long to wait) I come in and the inside is empty except for one Dasher picking up an order. They tell me they have been having problems with the online orders... she cycles through and finds my order- it looks as though it has been tagged as picked up already. She's asks manager what to do, this lady just shrugs and walks off..... she goes ahead and remakes the order, which in the chaos takes another 20-30 minutes. I was happy to get what I paid for.... but it was all the wrong type of sandwiches- sausage vs egg McMuffins. The service here is stunningly bad, if you want McDonald's badly just go to the one off 423 in little elm, you might get what you ordered-- or just go next door to chic fil à and save yourself the aggravation read more

McDonald's - Fast Food Near Me - Prosper, Texas

Slowest McDonalds EVER. The younger kids who run it at night are AWFUL!!!!! They don't care about their job. If you go late have fun waiting for 45 min in line to then get your food and get home and it's WRONG! Good work idiots read more

I ordered a chicken sandwich that looked great only on the menu to get this literally threw up after one bite never again. read more

McDonald's - Orderd a chicken sandwich and was given this when I ate it I threw up not joking I waited 25 minutes for this crap. - Fast Food Near Me - Prosper, Texas

No excuse for consistently having a line wrapped around the whole building and plus some when your only job is to heat up premade food and bag it. ‍. Do better McDonald's. Not all locations have this issue. read more

Out of 47 reviews this place only got 1 star. Thats a shame considering this location doesn't even deserve 1 star! ALWAYS gets my order wrong,ALWAYS forgetting to add my PAID FOR items. This location is GARBAGE!!!!! Management ought to be FIRED and replaced with someone who cares about customer service and satisfaction. F this location! read more

Okay that's it!!!! I'm done with this place. I don't know how y'all still manage to (pardon my language) F&#% up!!!!! It wasn't busy! I mean no one, not one car there but mine and y'all still couldn't do a decent job. I asked for extra pickles on my McDouble w/ Big Mac sauce and I got a sloppy Joe with "ONE" goddamn pickle! Seriously!!!!! I've had it up to here and tried to just be patient all the other times I've been there.. I didn't want to write a review all the other times but tonight was ridiculous. I think McDonalds needs to have a "take an order & make a burger" training class. Incompetent people!!!! read more

McDonald's - Fast Food Near Me - Prosper, Texas

See all

This has to be the most poorly run McDonalds of all-time. I don't get it. It's a nice new facility in a nice new area, but the service is absolutely ALWAYS terrible. The employees are young, inexperienced, and just plain rude. It's not just one or two bad experiences - it's every single time I go. We have young kids who like happy meals, so we go at least once a week. The employees are extremely rude in the drive through line, never get the order right, always give you attitude when you ask them to fix the order, and have just a general attitude of they'd rather be somewhere else doing something else. For it to be this many bad experiences, there really has to be something wrong with management and how they hire, train, and manage the employees. I don't know why I keep going back - I think I'll start going to the crossroads location. read more

If only you could fire the owner of this location, they clearly do not care about customer service or the people they hire shame because this one is in a good location. read more

yall suck. burgers were hard and old. gave myself and my girlfriend good posing thanks a lot

Ever since the pandemic, the store has not figured out how to get orders correct, serve hot food, and do it with a smile. Tonight, we went through the drive-through for a big Mac meal and the two small hamburger meal, They didn't get the custom order right, gave us the wrong drinks and the fries were cold. It probably would've helped if the kid handing out food wasn't spending time on his phone. Did I mention that the hamburgers were cold? They were cold even before I went back in to the store to get the drinks correct and get hot fries. This store should open up the dining room to save time and frustration from the crappy drive-through service. read more

Worst McDonalds I've been to. Staff is not friendly at all and frequently gets the order wrong. Management clearly does not care. If I could give this McDonalds zero stars I would. Avoid this location. read more

Do not waste your time going here. It's sad cause they are in the heart of 380 and could be banking, instead they settled for lazy workers & poor management. read more

Avoid this location at all costs. I've visited this location 5 times since their opening. Each time hoping for an improvement. The franchise owners don't seem to care about the complaints. The average wait time is 30 minutes for cold stale food. It doesn't matter if you go through the drive through or walk in. It's quicker to drive 10 minutes south on 423 or 15 minutes west on 380 and visit McDonalds there. Better yet, there are 3 other fast food options in the same parking lot. read more

Do not go to this McDonalds. The drive thru line wasn't moving i so went in. One cashier making no eye contact and keeps disappearing. Several tables of families waiting for food and no one to bring it out except the non verbal cashier. What a joke! The franchise owner needs to fire the entire staff and start over with new management. read more

Worse worse worse place to grab. Something to eat service is so slow and for some reason they dont have managers on site nobody cared about front counter people would just walk out or get more upset I dont even Want to get started with drive thru dont bother to stop here unless you have a good hour to wait for your food. read more

Wow. This place is so poorly run. Would have been quicker to drive to plano location. I will never be back here. I'm in shock that a new opening is this bad. I asked the guy if it had no onions and he couldn't be bothered by me. Rolled his eyes. We literally live across the street in hollyhock. I promise o will skip a meal before coming here again. read more

24 hour drive thru posted on all the windows and they said they're closed because they don't have a manager. Just opened recently but they obviously already need new management read more

Ever since I've moved here they messed up every order. They gave less nuggets many times, my mom ordered a pancake meal and my mom got just the biscuit: no pancake and nothing else. We got no sauce today and we ordered three meals. A teenager handed me the food. Today, my cousin was also missing nuggets (the usual), and one drink today was filled and the other was over an inch lower with almost no ice--they are both large drinks. My worst interaction was also when one of the employees sexually harassed me last year. He pretended to get my contact info because he said he need a prayer for his car issues or something financially related. I briefly mentioned a local church and he ended up wanting to get coffee to discuss more about the church, but instead he made homosexual dirty remarks to me throughout text saying "You just want me to flirt with you " winky faces and laughy emojis included. I blocked this number and only came back to this location later expecting him not to remember me when I needed to grab food for my parents and siblings. read more

McDonald's at Prosper!!! Count your days!! I went to visit the McDonald's at Windsong Ranch this afternoon and it was the worst service ever! I've never had a problem before but best believe I'm never going back. The lady at the window had the worst attitude ever and was very impatient and very aggressive when she handed me my food. Not only did she shove many bags of food in my hand, but she proceeded to yell at me to take my drink and yelled "thank you" and slammed the drive-thru window. The food was cold, soggy, and not fresh. Very unprofessional. Very rude. Y'all have angered the wrong customer...actually, you've angered the right one. Have a blessed Sunday. read more

I've been through this drive thru 3 times, and each time took longer than the last. The poor kids working there look like they need more help. read more

Every time we order something is wrong. What's the difference of ordering in the window and using a touch screen? Nothing it just take paying attention and reading to fulfill an order. Order triple burger get opposite. Just order a mc ribs and a bund was missing. Poor management is oí much chatting amongst themselves makes poor service get compromised. read more

So, I'm assuming that for labor or food costs they intentionally will not take order between certain times when the claim to be open. I'm hoping this is the case because otherwise they just have a very lazy night manager. THREE times in a row now I come here between about 2a-4a and they "can't" take orders. Once they said that it was too late for regular menu and too early for breakfast. Second time the somehow had no food ready, and now tonight they say they don't have a working POS system. Miserable location. And the one in little elm is even worse with 30-40 minute wait times in the drive thru. If you want the Golden Arches at night, you're better off to drive all the way to the Frisco location in Preston! Sad, but true! read more

We have gone a couple of times as a family. The first time we had gone my wife and sons chicken nuggets were undercooked. The fries seemed to be undercooked as well. We revisited again yesterday and the food seemed a little better however, the lady at the last window seemed like life was bothering her. She started off by giving us the wrong order. When we told her that's not what we ordered she handed my son's kids meal to us as an open box no toy no drink. Seriously looks like they dropped the fries in and she gave it to us. When I looked up at her and asked about his drink she started "what is it" She was extremely rude. I will no make it a point to avoid this location. Very poor customer service. read more

People not friendly ask for napkins still didn't put them in the back. I never write reviews because I run a restaurant, but this is poor training and bad management. read more

The wait is around 25 minutes for ANYTHING. It is such a joke. There are always lots of disgruntled customers standing around, complaining about the wait time. I've boycotted this location read more

I asked for three large ice coffees and I literally got 3 cups of ice... I can't even put my straw in. This the worse McDonald's I ever been to. read more

I have never seen a McDonald's run this poorly, rude staff, horrible service and the food is so bad that I have to throw it away . Sat in the drive thru for 20 min while the 2 teenagers inside ignore me and were on there phones . Finally got my order and it was all wrong . I ask the kid in the window to fixed , he yank the bag out of my hand and give another bag at this point I just Want to leave so I drove out of the place and find out but my order was all incorrect old food ,bad service I will never come back and I would rather drive to Aubrey to go back to this location . Bye the way don't ask for the manager she is useless!!!!! read more

If I could give a 1/2 star I would. We asked for double sausage patties and they gave us none. Chicken sandwich was undercooked with about 1 cup of mayo. Fries in meal and happy meal were barely filled up. Awful service. Didn't have our order right when we pulled up to pay either so she had to fix it there before she took our card. Not coming back. read more

Avoid this McDonald's. They took 30 minutes to get my food. Lots of staff walking around but they are confused and unorganized. read more

McDonald's - Fast Food Near Me - Prosper, Texas

Literally the worst service ever. They have no Procedures, poorly trained and just rude. No area to pick mobile order, so I went through drive thru where i was greeted on speaker then ignored while two cars were greeted and helped in the other lane. When i just drove up to the window the young lady saw me then leaned on the counter and turned her back to me. Then when I was finally spoken to (7 minutes later) I was told they did not find my mobile order and To pull forward to a spot that was occupied. Once the manager came she was also very inconsiderate and rude. Offered no concession for the awful experience, after making me restart my app and re-check in because their mobile order system was not picking up my order. When she confirmed my order she left off an item so i said and this item too, she responded by saying yeah i was just trying to verify that was your order (in the rudest most condescending tone you can imagine). When she brought my food she basically tossed it at me (did not cook my fries with extra salt as requested, but told me she put salt packets in the bag) and then said have a good one and shut the window before I could say anything else. This location may be convenient but I will gladly go elsewhere before I EVER return here. I would give zero stars or negative stars if it would let me! read more

Went in for a quick breakfast to go and the manager or assistant manager on duty was awesome. After checking to make sure we were fine at the order terminal, she noticed I was in a sling. She asked me if I was doing OK and sincerely was kind and concerned. I appreciate it. The food was good, hot and exactly what we ordered. I don't know why they have such bad reviews. Guess people just like to complain. read more

This McDonalds is Horrible. Absolutely Horrible. I am amazed that such a modern, new building in such a growing area of North TX would be so poorly run. What a wasted opportunity. If you are in the mood for McDonalds, drive past this one and go to the next one you see. You will save time and probably have a better chance of getting the correct order. read more

If you go in and order at the counter, they ignore you. One lady had to yell to get someone's attention. It's ridiculous.

First time here and easily the worst McDonald's I've ever been to. The male Hispanic manager working this evening was rude as hell. They got my order all wrong, when I made it known they were talking amongst themselves and rolling eyes. Gave me one corrected item and I tell them I'm still missing 1 more item. (Seems like this is ridiculously common here) he gets an attitude and says "well I never charge you for that!" I said "okay, I have no issue paying it! But I'm still missing it" He sticks his arm out for my card, not making eye contact mind you. Gave me the item literally 5 secs later?? And then never provided any receipts. I don't understand how after so many bad reviews there's no change here. Wish I would've read them before I went! read more

DO NOT COME HERE! When they first opened I was so happy because I hated driving 5 miles down to cross roads just to get McDonald's. Now the 5 mile drive is worth it. One morning me and my friend stopped to get breakfast. It was around 7:30 AM and the lady was not very nice. When we pulled in she said to us "Welcome to McDonald's what do you want" she said it in kind of a rude tone but I didn't think anything of it. Then I said one moment please because my friend didn't know what she wanted. About 10 seconds later the worker said "are you gonna order or not" and I said oh I'm sorry. We ordered two meals that came with drinks. Then when we got to the window it was like 5 dollars over the price it should have been. We asked her why and she screamed "you got drinks!" And we said, don't they come with the meal? Because that's what the menu said. She said "NO!" And Then tried to give us a drink without a lid. We just drove off. About 3 hours later I called to tell them and they said they would talk to her about it. They did NOTHING because I came through a few days later and she was there and she did the exact same thing. Tried to charge me extra and was extremely rude! I'm so done! read more

any time that i want McDonald's, I immediately remember that this one will mess up my order, give me a filet of fish when i ask for a big mac, and not even have my drink filled up all the way. Just avoid this McDonald's and get cane's or something, you won't have to deal with them messing up your order read more

They never have the things for kids meal. Several time they haven't had yogurt. Today they only have 2 fries ughh. Also, they gave us girls toy instead of boys toys read more