Just left there. That is the second time I have asked for mild picante, and I guess they just want to push hot picante, which I cannot have. When I asked why, the lady at the window just shrugged her shoulders in a "I don't know and I don't care" attitude. You need to learn how to treat people. No one wants to come and be treated like they don't matter. read more

I have no idea how this location still works and make profit. From customer service to food and drinks everything horrible. It's pretty clear the owner don't care at all. Stay far away from it read more

McDonald's - Menu - Fast Food Near Me - Sterling, Virginia

I've stopped in here 3 times since my first review for breakfast to go - each time I ordered the same thing - the Sausage, Egg, & Cheese McMuffin value meal. Each time, the meal has been fresh, hot, and tasty - with a minimum of breakfast grease. Coffee was good. Upgraded to four stars. And Google maps still does not recognize/depict addresses in this retail complex. read more

On this 19th day in September of 2019, this McDonalds served me THE BEST tasting Dr. Pepper I've ever had in my life. At nearly 28 years of age I've consumed a massive amount of Dr Pepper, and a plethora of other "Dr. Pepper" like brands... none of it even comes close this 32oz cup full of love. I'm extremely blessed, and may god bless this McDonalds and all of their workers. Thank you. read more

I now understand why this McD's has such a low review. Situated in a relatively new development off 606, there are plenty of vehicular traffic into this retail area. My kiddos and I visited the Monkey Joe's nearby and decided to have lunch at the nearby McD's. I'm not a big fan of ordering on their electronic kiosks instead of the counter, but I didnt see anyone at the counter so here I am with 3 kids trying to order 3 kids happy meals. I immediately noticed that the prices for the happy meals were easily minimum 80 cents more per meal. Anyways, I clicked through the menu, get my table # and almost 15 min later did my kiddos' meals arrive. So, the girl's shopkins toys and the boys' hot wheel toys ended up being the same minion toy, yep, 3 of the exact same toy. And the signature sauce that I chose for the nuggets happy meal weren't in the happy meal boxes. And the yogurt parfait I ordered, it was 3/4 hard as a rock frozen strawberries with merely a dollop of yogurt. Yeah, unfortunately, this franchised branch needs to step up. I now understand why the lunch crowd was almost nonexistent. Sorry, McDs, this was a disappointing experience... read more

McDonald's - Disappointing yogurt parfait of 3/4 frozen strawberries and a dollop of yogurt. - Fast Food Near Me - Sterling, Virginia

Horrible customer service, and refused to serve me and some friends in the drive thru. They were rude while taking our order, then proceeded to tell us we had 1 minute to order, and then claimed they were closed a full 2 hours before their close time. read more

Been to this location two times recently for Drink and fries. It is so disappointing that both times the same person taking payments is handing out your food and drink with no gloves. They are not following Covid guidelines whatsoever, the associates are also not wearing face masks. The young guy made My Milkshake without gloves or wearing a mask and since I'm pregnant I was too afraid to consume my order. Associates go from taking payments, cards and cash to prepping your drinks, giving you ketchup and extra sauces so unhygienic. Hopefully they can have a meeting and train their staff because this is unacceptable. read more

Wow, this place has the be the worst McDonalds in the Country, and thats saying something! McDonalds is known for mediocre food at the fastest time possible, this place takes it to a new level. No customer service. Ordered Oreo McFlurry, and got soft serve with Oreo on top. Not mixed, just ice cream with Oreo topping. Big Mac? lol, more like a Mini Mac. Fries? Luke warm. Receipt for my order, never got one. Ive been to some bad McDonalds, but this place should not be allowed to call themselves McDonalds. Will this review result in improvement? I highly doubt it unfortunately. McDonalds main concern is money, not customers. If they were worried about Customers, they would take action. But since this is Northern Virginia, they will always make money based on the sheer number of potential customers! read more

Only after placing order, staff realized that they are out of coffee. So started brewing. Totally disorganized place. It's Mac for Peet's sake. How hard it could be to serve the breakfast? read more

I have gone here about 5 times because it's on the way to work. I have done the drive through and the app pick up. Both are horribly slow. I waited over 10 mins in the drive through window. In fact I waited so long I emailed the franchise owner with the email that was on the window. And guess what.....email bounced backed saying invalid. This was my last time going to this location. read more

By far the worst McDonald's I've ever been to. They are unable to get an order right. They try to force you to use the kiosk so they don't have to actually take orders. Ordering through the kiosk is also the only way they will bring your food to your table. The manager here is garbage. Do not use this place if Yoo can avoid it. Tried again today. The messed up our order ran again This place is a joke !! read more

Had to leave before my food was ready because I didn't want to be late for work. Forgot to cancel my order in store. Wouldn't give me my money back after. read more

3 times through drive thru, something went wrong. 1st time: Rude people taking orders 2nd time: A very rude person said that the soda machine was broken, without saying, sorry. 3rd time: Put in the wrong order and wanted to give me the wrong one too read more

Check their other reviews!!! Make sure u check your coffee. These guys never fill your cup to the line. I know it may sound petty, but a half inch below the line in a large cup is equal to half the volume received from a small cup. It's very frustrating when you feel that the largest fast food chain in the world is stealing from regular people. Go across the street and get your coffee. read more

I'm so impressionable, I'm like a PR agent's wet dream. Stopped by to try the new Chipotle Angus burger or wrap, but the chick manning the drive-thru had no idea what I was talking about. So with some puzzlement, I went with the usual five-piece Chicken Selects meal. I had to wait a few minutes at the next window for the fresh batch of fries, but I guess I can't complain much about piping hot greasy goodness getting properly salted. Chicken was a little overdone and Dr Pepper was borderline flat, but welcome to Mickey D's. Enjoy your fistful of ketchup packets and be on your way. read more

Booooo!!!!!!! Went there last night and I was ignored for five minutes while i waited at the drive-thru. So i pulled around and was also ignored at the window for about 30 seconds before someone acknowledged me. But even then, no one bothered to take my order. Guess i'll be going to the other McDonald's about a mile away. (Probably owned by the same person, so I'm sure I'm not actually accomplishing anything....) read more

Tried the Drive thru today. It may be worse than going inside. Waited 12 minutes for a quarter pounder, fries and a coke that I ordered on the App. Somehow the order comes out wrong and cold. I've complained to corporate again. Hoping if they won't fix this place that they will close it, so a competitor can take over. I'd give it a zero if that was an option. read more

Wish I could give 0 stars food was cold and I'm not sure it was completely cooked they were not busy so no excuse stay away

This place is understaff. The floor supervisor is unfriendly and rude. When you come in at 10:14AM on Saturday morning, you must expect the food menu is ready. However, it is not the case in this store. I order 20 pieces chicken nuggets. The floor supervision said "sorry, we don't have it this time". I then order 2 kid-meals for my children. She again said "sorry, we don't have kid-meals yet" I was flipped out and wonder how a big McDonald store like this, the menu doesn't serve a basic thing. This place sucks. Never come back to this place again. read more

I've come by here twice now at around 8:40-8:45 and they always have the drive-through turned off even though they're posted hours say 9 o'clock read more

Great location decided to get down upon walking in taken aback by decor. Somewhat shocking but after sitting in there it is ok. Seems to do 80 to 90 percent drive through. Staff was really busy cleaning but I used restroom and it needed attention. read more

If I could give zero stars, I would. We were told all Rick n Morty items were sold out and then a couple walked in and were given a Rick n Morty poster. When we asked if we could have a poster, we were again told "sorry, sold out." Not sure how they are picking and choosing who gets these items, but it's really bad business. read more

This is just about the worst Mcdonalds I have ever been to. I have been coming here for a couple of weeks once a week while my daughter trains at the tym across the parking lost. It is always a mess. A few weeks ago, each time I came in there were open boxes of food sitting on the counter where customers order and the place was just chaotic - my burger came without the actual meat in the burger. Now there seems to be a new young manager that seems industrious and polite but he is the only one. There is a very young group of people working here - laughing and making a lot of noise behind the counter but doing little. It literally took 10 minutes to place my order and there was only one person in front of me. The counter person, Hana, understood virtually no English and had to ask me five times what I was ordering (a large filet of fish meal and a McDouble). Later the entire group of kids behind the counter were arguing for 15 minutes about who would have to clean up a table that the customers had left their trays and drinks on. It is a really bad location. read more

No one in the restaurant, but it still took over 15 minutes for our order. They got two burgers wrong. Also, there's a swarm of fruit flies around the ketchup dispensers. If they ever finish your food, ask for ketchup packets. read more

Terrible. All bread was hard and stale. Very simple order was wrong. Said high to cashiers as I walked in and got blank stares.

I went for breakfast. After I paid at the first window I pulled up to the second one. No one greeted me or told me my food would take some time I waited 20 min until I finally got my drink but still the employee didn't say anything she just handed me my food. I know it's early but customer service is a major part of the job. read more

If you do a search for this restaurant under "fast food" it will not be there. There is nothing fast about the drive thru. I only joined yelp to post this with hopes that mgmt for that location reads yelp. The food is McDonald's food for sure. Tasty and reliable but the service at the drive thru is horribly slow. Ronald himself would be very disappointed. Can someone from chick-fil-a call and give them pointers? read more

Slow service, i was trying lasertag it up with the bros, but my nuggets took 15 minutes to come out, it's almost like they forgot about my order! read more

McDonald's - The slow service - Fast Food Near Me - Sterling, Virginia

Worst customer service ever Spanish lady with red she's so rude it's like she's force to work their always had attitude!!

Avoid this place. My orders are always wrong, stale, burned, etc. Customer service is horrible. Ive also found non food items in my food multiple times. read more

could a simple goal of opening on time for 30 days in a role be achieved. Even for 2 weeks would be an improvement.

Avoid this place! Came here and went outside to get something from the car for a second, The lady working here named Sonya locked me out even though I had my laptop inside. I knocked the door but she purposely ignored me. Thankfully a customer let me in. Terrible customer service. read more

This is by far one of the worst McDonalds in Northern Virginia I visited them today and it was a horrible experience. The female at the first window said nothing to us as we approached the window and we had two separate orders so we weren't sure which order was which. The guy at the second window was even worse. He didn't greet us he just handed us our food and said "here" very rudely. We didn't do anything to upset them and I felt very disrespected I will not be spending my money here anymore. read more

Best quality McDonald's around northern VA tbh. I eat a lot of mcdonalds so I would know

THIS McDONALD'S IS TERRIBLE. First of all I ordered a Crispy Chicken Sandwhich meal. I get home and I have a grilled chicken sandwhich with only one piece of bread and cold fries. I went back inside to talk to the manager about my sandwhich. The manager tell ones of the workers to fixed the sandwhich. I open it up in the restaurant to find out that IT WAS STILL WRONG. They probably just slapped the other piece of bread on the sandwhich and handed it back to me. So again, they went back for the third time to get it right. Then I had to ask for hot fries. If this was any type of good customer service restaurant they should have just done it. I shouldn't have to ask. I ordered the meal together. I want everything hot at once not a hot sandwhich and cold, chewy fries. Take my advice, go to the McDonald at the corner of Dranesville Rd and Leesburg Pike. read more

I'd give this McDonalds a 0 if I could. I don't come here often but each time I've come here to go through the drive thru, I'm waiting at least 5 min to get my food! Today was one of those days but worse! Went to the drive thru and ordered 4 piece chicken nuggets and waited 10 min! Frustrating to say the least! read more

Mmmm.... their fries. My weakness. Dipped in Hot Mustard or BBQ Sauce. Nom nom nom. That's about my only addiction to McD's.

Terrible experience. First visit was spoken to so rudely by the "manager" who was working the cash register. Absolutely rude. The second visit was a visit to an empty store with one car in front of me in the drive through... waited as long as I could.. which was a while. care in front never moved from the food window. Inside is dirty, employees are rude... seems to be true of most of this franschisee's locations. read more

the manager was not willing or able to take my order because I was on foot Drive through scare only for cars. This was not a safety issue only 4 cars went through the window in the half hour the staff let me stand in the 90degree heat with my little dog. If you are dog lover do not go here for any service. Even after asking repeatedly for the manager to come to the windows she refused. I feel sorry for the owner. 5 o clock and the place was empty. Judging by the other review and average of two stars. And they want more money to work here. Really... read more

This deserves 5 stars because the food is good. But the bad thing is that the food is bad for you. Their chicken nuggets are made out of fish bones. I cNt even tell you the rest its so digusting. read more