The service is always on point! Never had experience with a bad one from this location. It's honestly rare to see fast food workers doing such a great job. The parking lot is kind of annoying, but it's not confusing. read more

Just tried to order a sandwich, I messed with the order board for a few minutes and was not able to figure it out. I'm gluten free... I'm completely willing to pay for a sausage patty, a slice of cheese and 2 hash browns separately to make my sandwich...I was told it's not possible. I can order 2 sandwiches and pull it apart and rebuild it back together as desired however... I just walked out... Went to Walmart on Waddell to the Mc Donald's. So freaking nice and friendly!! Welcomed me, Smiled, helped me order and repeated the order! Posting you the photo to show you how they did the order!! Now I'll leave them an awesome F'n review!! read more

McDonald's - Not possible? Ordered from the Waddell McDs - Fast Food Near Me - Surprise, Arizona

Unfortunately, this is the closest McDonald's so I don't have a choice but to go here whenever I'm craving some, but they have never ever in the entire 3 to 4 years that I've lived here had gotten my order correct. Anytime I order a hamburger I automatically ask for extra onions because that's just how I prefer it and they never put extra onions which is simple. The label printer for the burger is correct but every single time they don't do it or they give me the wrong pie or something is always jacked up with the order. I'm super polite to the workers like I get it. I used to work there when I was a kid and I understand, but I just don't understand how you can't follow simple order instructions. read more

McDonald's - Does this look like it has extra onions to you? It barely looks like it has a regular amount of onions. - Fast Food Near Me - Surprise, Arizona

This location is consistently slow and seems unorganized. Had a drive through order last night and was instructed to pull around the corner and wait. There was no one else in line but like a good sheep I pulled around and waited...and waited. A young man asked me what I was waiting for and I told him...and then waited some more. Unorganized and unacceptable read more

I wouldn't typically review Mickey Deeeez BUT this is a particularly nice layout & I love the gaming table and wipes. The restrooms were spotless and the staff was great. No complaints! Bravo. read more

I made an online order at this location and waited 22 minutes in line, worse experience ever and what's the point of online orders if the staff is so damn slow. Don't recommend this location at all. read more

My husband and I love strong black coffee and McDonald's has the best around, AND at the best price. We love to drive through this location and they have never gotten our order wrong. (You'd be surprised how many places want to add milk/cream/sugar to "black coffee.") Anyway, I called to ask if they have a Playplace. The lady who answered told me politely that they do not, but she went the extra mile by telling me the nearest location with a playplace, and wished me a wonderful day. I wondered if I had called Chik-fil-A by mistake! Anyway, great customer service is hard to find, but that's just what I got here. read more

Stopped serving breakfast before 11:00 am and it shows on the internet that they serve till 11

I only go to this McDonalds because it's clean, the coffee is good and the Big Macs are always picture perfect.

Stay away from this place. I placed my order, drove to the window, paid for it. Another person drove behind me. The window opened and said, "since they had an order behind me, can you park in #1 to wait for your order ". I asked for how long? She said a minute or two. I then said so the person behind me gets their order before my 1 quarter pounder meal. I stayed and 3 minutes later when they gave me my order - old fries and a cold quart pounder. Not a good place. This has sealed I will never go to McDonalds anywhere again. read more

2 cream 2 sugar and I didn't ask for a sticker in my drink? My boyfriend had an order sticker IN his coffee.. read more

McDonald's - a person holding a cup of coffee - Fast Food Near Me - Surprise, Arizona

Stopped at 2:30om on Tuesday after work. Ordered a meal. Quarter pounder deluxe and large fries. Fries weren't done and cool. Burger was gross like it sat for 30 minutes. At in front of me took a very long time so that could be why my food was barely even warm at all. Not happy at all!! read more

stop redirecting, your customers from drive thru to wait and have the order brought out. your just doing this so your drive thru time looks good. there's no reason to inconvenience the customer. The area were I'm being directed to is very congested and it's not easy to get in or out. also cheating drive thru time is unethical. Old people do not want to be yo yo around so , stop and think of the customer. McDonalds doesn't realize they are creating a hazard doing this.see photos attached. read more

McDonald's - Fast Food Near Me - Surprise, Arizona

Employee purposefully dropped pepper in my seat. He handed me my food with no sauce in the bag. I asked for some sauce. He took a while to get it. He handed to me and I put in my bag,thanked him, and drove away. Then I noticed my car and my lap were covered in pepper. I checked the bag and the sauce was covered in pepper as well as my French fries which is gross because he was not wearing gloves. Luckily there are plenty of other McDonald's locations in the area because I will not be returning to this one. read more

I was really happy about the fact that they gave us every sauce we asked for. HOWEVER, there was a bug that wouldnt leave me alone and the dr pepper was not fizzy at all. And the fries were so insanely salty i couldnt even finish them and i love salty fries. I thought i was gonna have a heart attack with how much salt there was. But other than that i like the sauce and my burgers. read more

McDonald's - Fast Food Near Me - Surprise, Arizona

Like most fast food restaurants, the service and food quality can be fickle. However, this McDonald's has been pretty consistent in delivering excellent customer service. The workers in the drive-thru are always courteous and they have yet to mess up one of my orders in the 8 years I've been going to it. Bonus: The fries are never soggy! (although, at times, under-salted) read more

so as I'm pulling up into the drive through at 9pm) and I'm right behind a cadillac some dumbass employee comes running out and puts the cones Right behind the cadillac in front of my car and then runs back inside. she clearly saw me but we have fucking idiots working tonight read more

Don't be alarmed if they don't actually have items on their menu. If you are not going to offer certain things then update your menu so we can go elsewhere!! read more

Went to mcdonalds and orderd a fish meal .and got a extra fish sanwitch .and the said just under 20 dollors . Unbelievable. That you would charge 8 or $9 for an extra sandwich. That is a third of the size of a big Mac. My days and McDonald's has done. You've gotten too expensive for the middle class people. I'm sure there's more than one complaint. I see quite a few. read more

Best service ever the manager gave us free drinks and treated us with immense respect. Definitely the best McDonald's in the world that manager needs a raise. read more

Just got home from visiting this location on Wednesday the 19th right before you guys closed (ig you close at 12 even tho it says 1 on maps) one of your rude workers at the window gave me my food very quickly, and as we where pulling away we realized she forgot an item. we quickly pulled around back through the drive through (time was about 11:58) and we sat and watched her ignore us and turn off menu in front of our faces. we than went to the window and saw she already left. idk if y'all are blind or deaf but you could clearly hear us on the headset...just put the fries in the bag lol maybe if you weren't so rude and lazy you wouldn't be at mcdonald's read more

Ahhh came at 11 pm no cars in drive through. I felt it in my stomach I would get something bad, hoping my gut wasn't right. It was I got some gnarly burnt crusties maybe onions in my burger. I guess they replaced white onion with black onion never tried it. & this my brothers quarter pounder soggy bun like my ex wife. Box fell apart bc how greasy it was in there too. read more

McDonald's - Fast Food Near Me - Surprise, Arizona

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Hunter was the only helpful human inside of this horrible establishment. He was constantly running around while other workers sat on there ass while I was standing at the counter. For gods sake give this man a raise. read more

WORST, DIRTIEST, GROSSEST MCDONALD'S No toilet paper and horrendously dirty toilet, overflowing (x4) trash, absolutely disgusting drinks dispenser. I left without actually eating or drinking from there because the space was so dirty I didn't trust even a soda. read more

Make it make sense how this place can be this slow so consistently. Trash service. Do not recommend you attempt the drive thru trap if you have somewhere to be. read more

With a cumulative score of over 125 comments at a score of 1.8, how does anyone still go there anymore? This is the worst fast food restaurant in surprise. Horrid, lazy, incompetent employees along with their stores leadership team. Hellen Keller man can see that. The last time I went, as it will be my last time, and this happens EVERY time, (why I didn't check is my fault) but my order was completely wrong again. AGAIN!!! It's like clockwork. I drove all the way back and it was busy. I complained and they expected me to wait behind everyone who already ordered or hasn't ordered YET. I already waited a ridiculous 15 minutes in the drive thru originally, drove home, drove back and I was to wait again??? Just a joke and the last straw. You guys are a horrible operation and the management staff there are obviously high school dropouts. Hasn't a DM, VP , director or someone gone in there to see why all your customers grade this location the lowest I've seen in any establishment? If they have, nothing has changed and maybe they need to resign. I'm only 1 customer who's voting with my voice and speaking of my everlong concerns, but I guarantee you, many haven't spoken but never returned. Just pathetic for a business these days. read more

So I was in the mood for some French fries to go with my sub. I think this is something that started when I was in high school that I never out grew. But seriously I think they have the best French fries! And to be honest McDonald's has the best Diet Coke. I love Diet Coke but will only drink it out from the fountain and not from a can it has such a different taste. I swore up and down how at McDonald's I enjoy it so much more & my family thought I was a little crazy lol. But for anyone out there who feels the same way about McDonald's fountain soda you are not alone or crazy. Another fun fact: It all starts with the packaging. Typically, restaurants get their soda syrups in plastic bags, but Coca-Cola does something different for McDonald's. The fast food chain gets its Coke syrup delivered in stainless steel tanks. According to the New York Times, the material keeps the soda fresher, and your tongue can taste the difference. Once the syrups reach the restaurant, soda doesn't just become an afterthought. Both the syrup and the water (which goes through "proper filtration methods") get pre-chilled before going into the soda fountain, according to the McDonald's website. Other places might rely on the dispenser itself to chill lukewarm water, but McDonald's uses insulated tubes to deliver the liquid from the fridge to the fountain, keeping the liquid as chilled as possible, according to the New York Post. For one thing, this gives McDonald's a head start in delivering the ice cold Coca-Cola you crave. But that's not all--cold water is also better for the carbonation. As soda warms up, the CO2 wants to escape quicker. Still, the fast food chain is well aware that your soda will start to go from refreshingly cold to lukewarm the moment you pour it out. Of course customers add ice to keep it chilled, but that can mean watered-down Coke. Ugh. To fight against that, the company says it makes sure it uses "the ratio of syrup set to allow for ice to melt." The soda itself isn't the only difference, though. McDonald's also has different straws than you typically use. "It's slightly wider than a typical straw, so all that Coke taste can hit all your tastebuds," writes the company. So there you have it friends, that's why it tastes so good! read more

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after driving with kids for 20 hours came here because it said it had a play area. it does Not have a play area. so it's not great for kids unlike there listing says. ordered burgers and they all came out with so much pepper we could hardly eat them. don't come here read more

This was my usual stop for a quick meal, however, after dining in today I was assaulted by a bad smell as soon as I walked through the door. The place was dirty and the people working there were dressed in street clothes that looked like they hadn't been washed in a while. This was quite a turn around from even a week ago, when it was clean and inviting. So disappointed in the change. My visit was Sunda read more

It's just not good. I only went here because my daughter wanted a Shamrock shake. We got one for my son too. We all thought the shakes were not edible. read more

McDonald's - Shamrock Shake - Fast Food Near Me - Surprise, Arizona

This locations workers are clueless to how things work, placed a mobile order for breakfast at 10 and we get there and are in line and physically see the menu change to lunch, and when we pull up to the window they say our order cannot be processed which is wrong being that we placed the order 30 minutes before lunch even came around, they should have had the order being made being that they still had breakfast, this location is awful do not recommend. read more

The bigmac meal deal is good,service was done the time I just said my order and the cashier got my money,20 nuggets large fry and bigmac

been waiting for ten minutes so far.... maybe have less people outside talking and inside working

The food and service was good. No complaints. It took a little time, but overall my fish sandwich was good and so were my fries

Good morning...not...one lane now with a double drive through....waiting ...waiting...waiting...if I can't go in you think would be faster....Would recommend keep driving and avoid this disaster...when ask for hot coffee and splenda please add ‍ read more

Ordered 2 mcdoubles, both were room temperature at best, cheese was hard and it wasn't edible. Ordered the buttermilk chicken for my wife and it was so dry that calling it chicken jerky would be insulting to jerky. At least our daughter isn't t old enough to understand how gross the meal was, then again she did feed her chicken nuggets to the dog. read more

McDonald's - a hand holding a piece of fried food - Fast Food Near Me - Surprise, Arizona

If they ask you to polling to a spot from the drive thru say no! I wait 14 minutes no one ever came when it side waiting another 3 to ask where my food is it was just sitting there to be taken out. They don't give a shit! read more

We got rerouted due to freeway closures. Stopped at this McDonalds with a tired and hungry toddler. We asked if we could purchase an extra marvel figure to cheer him up when his happy meal had one he already had. Without hesitation, they offered the figure for free and then came back over with cookies for our kiddo. The small act of kindness made a huge difference today. Thank you! read more

I think the quality of customer service skills has really dropped at every McDonald's over the years. It doesn't matter which one I visit they all seem to have the worst service. They are so busy spending all this money upgrading and remodeling the locations around the valley, but should really invest that money in teaching better customer service skills. This is actually the third time I've stopped here, and nearly every time someone's food is nearly forgotten. I've learned to double check the bag. Another thing....If you ask what sauce we want for chicken nuggets you should probably put more than one for a twenty piece nugget. I hate writing poor reviews, but I feel if you have a job in customer service you should be great at it and not come into work everyday acting like you're suffering through life. If you hate your job find one you'll love. read more

I am just disappointed that my three year old went without eating because a mcdonalds employee found it funny to put what seems to be nacho cheese instead of 6 chicken nuggets into his kids meal. I honestly am lost for words. I don't plan to eat at mcdonalds or any location in that matter. read more

McDonald's - The kids meal I purchased from this location. - Fast Food Near Me - Surprise, Arizona

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