1. Elgin Kia

    1. Elgin Kia

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    Elgin, IL

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    Elgin Kia

    2.6 (5 reviews)
    Closed 9:00 am - 8:00 pm

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    Biggers Mazda

    Biggers Mazda

    4.0
    (85 reviews)

    I have been a customer since I bought my first and second Mazda3 on Chicago St. This week I…read moretraded in my 3 hatchback for a very fair price and drove off in a beautiful, used Honda Accord. Miles was the product specialist who worked with me on the purchase and I couldn't be happier with that. Miles has incredible customer service skills, an awesome personality, and is just a good guy. I absolutely recommend seeking him out when you decide to buy your next car. You too will drive away with a smile, knowing that you got a great deal from a great person!

    I am leaving this review regarding my experience with Biggers Mazda…read more I purchased a vehicle on April 25. Approximately three weeks later, while my daughter and I were inside the vehicle, it caught fire and was declared a total loss. We were able to exit safely. At the time of purchase, I paid a $5,000 down payment and $3,255.00 by credit card for GAP coverage and an extended warranty, which I specifically requested not be financed into my auto loan. After the transaction, the $3,255.00 payment was reflected as a "credit" and also appeared within the financing structure, which I did not request or agree to. I asked for clarification and correction, but did not receive a resolution that addressed my concerns. As of today, I have not received reimbursement of my $5,000 down payment, my $3,255.00 GAP/extended warranty payment, or the two payments made after the vehicle was declared a total loss (approximately $1,000 total). I also continued making payments on a vehicle that had already been declared a total loss, and the title paperwork was not submitted until May 19. I contacted Mazda Corporate, and I was directed back to the dealership. My concerns were not resolved. Throughout multiple communications with dealership leadership and Better Business Bureau responses, I was repeatedly told they would "try" or "work on" solutions, but I was never provided a clear written resolution, timeline, or confirmation of reimbursement. This review reflects my personal experience and documented records related to this transaction. I encourage any buyer to carefully review all paperwork, verify exactly how payments are applied, and ensure all agreements are clearly documented before completing a purchase with Biggers Mazda.

    Elgin Kia - car_dealers - Updated July 2026

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