Sales representative Yoshin was very customer focused during our appointment. I never felt rushed or pushed into a deal that wasn't in my interest. Yoshin and the general manager Dalius both worked together and succeeded in finding me a car with my budget. thank you to the both of you! read more

McKenna Audi - Auto Repair Near Me - Norwalk, California

I had a great experience with Yoshin today. She was very helpful and explained everything clearly. Thanks to Joshua for the help as well! read more

McKenna Audi - I had a great experience today getting our new car with Yoshin. - Auto Repair Near Me - Norwalk, California

Terrible service, did a lease buyout here would never come back. They keep calling me but I will never do business with such a shady group of people. read more

This is the email forwarded following my input to Carmax that apparently couldn't be verified. I did decline to take my vehicle to Carmax and sell it there and return. As previously stated, I got 6k for my car on the same day and purchased. For obvious reasons, I did not return to this dealership. My low review, however, had nothing to do with negotiations, but rather the interaction with the manager. It is now apparent, for further obvious reasons, not to do business with this dealership. read more

McKenna Audi - Auto Repair Near Me - Norwalk, California

We came to finalize the lease-end review of my Audi e-Tron. Turned out to be that we got offered for a new 2025 Q6 e-Tron with a much lower monthly payment thanks to the loyalty discount program. Yoshin Lin and Dalius helped crunch down the number drastically. We ended up saving more than 30% on monthly payment. Thanks again McKenna Audi sales and finance team! read more

McKenna Audi - Auto Repair Near Me - Norwalk, California

An offer (as was provided by Audi Calabasas and Rusnak) was never officially provided to me from this dealership. I have the e-mails. However, your organization has every right to refuse service to anyone (which you basically did to me). Not that anyone uses yelp! for buying a car (most use it to research service departments). But, for those that do, I believe the tone of the responses to me and the other lower reviews speak to the culture at McKenna Audi (good or bad, I'll let you all decide). read more

McKenna Audi - Spreadsheet I created and shared with all dealerships involved. McKenna would NOT provide me an offer to assess deal value. - Auto Repair Near Me - Norwalk, California

Excellent customer service and professionalism! We can't be happier with our experience with the team at McKenna Audi. Thank you so much for making our day! Laura & Miguel read more

Yoshin was yet again another great help. Hasn't disappointed me in any way. Dalius was also a great help. A big thank you to them both and look forward to keep on working with them both in the future. read more

McKenna Audi - Yoshin was very helpful and informative. Felt safe and didn't feel forced on like these other dealers. - Auto Repair Near Me - Norwalk, California

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This is Sharmeen I'm always welcome in! Alex Manuel such a sweet guy always helpful and engaging. Great personality and he really takes care of his customers well. Good job to Alex and the entire team and McKenna Audi. I will be a lifelong client of yours due to the exceptional service that you all provide. read more

I was looking for a used Audi on Autotrader contacted several dealerships Rusnak, House of Imports, Long Beach Audi. Out of those Jonas of McKenna was the only one who contacted me back right away. He is a very nice sales guy not pushy takes time to answer all questions. I felt like I was buying from a friend. All the staff at McKenna that I came into contact with are wonderful people. It gave me peace of mind buying a used vehicle. Very happy with the experience I had dealing with Jonas and McKenna Audi would most definitely buy from again. read more

Super happy with my new car. Yoshin was very knowledgeable about all the different car models and options which was very impressive. She took the time to show us all the cars and what was available. Made shopping for a new car fun and painless. Also the finance manager Alex worked with our budget to get us into our new Audi. We were welcomed to the Audi family. Thank you Yulin, Alex and McKenna Audi !! read more

McKenna Audi - Super happy with my new car! Yoshin's - Auto Repair Near Me - Norwalk, California

They need to explain you exactly how their contract works.. because at the end of your contract they try to get you in to a new contract.. if your not agree they have all this hidden fees Becareful when you try to purchase or lease a car here. It was a scam they ripped us off .. read more

Yoshin is wonderful. Very hands on and knowledgeable. Walked me through the sales process, took her time to answer the questions I had, and followed up with me after to send some stuff I left in the car I traded in. Very professional dealership, pleased with the service. read more

McKenna Audi - Audi Q5 - Auto Repair Near Me - Norwalk, California

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Finally got my new car!!! Thanks to Yoshin & Ben at Audi in Norwalk. They helped me with all my questions/concerns. Made the transaction as smooth as possible. Honestly had the best time with this purchase, lol. I feel like apart of the family. Have never said that before when buying a car. Highly recommend! Helped me get the best deal possible. read more

McKenna Audi - Auto Repair Near Me - Norwalk, California

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So fui a este dealer en octubre y les Dije q me enseñaran la Q7 nueva y q la quería en color negra so la mujer me trajo una de 4 cilindros y le pregunté si podía enseñarme la de 6 cilindros or otras opciones y solo me preguntó q cuánto era nuestro presupuesto y mi marido le dijo q menos de 80 mil y ella nunca nos quiso enseñar ninguna otra so nos decidimos por la primera y única q nos enseñó y ya de ay pues se iso el papeleo el precio q tenia la suv era de 74 mil dólares y pues con garantía extendida y todo los impuestos el precio subió muchísimo!!! La vendedora me distrajo a mí y mi marido entró solo a ala oficina a firmar los papeles y cuando me di cuenta ya estábamos con un pago de 1,400 a mes por 5 años y lo peor es q me dieron el carro del 2024 sabiendo q ya tenían las del 2025 y por el mismo precio !!!. Y luego en enero se prendió la luz de q ya nesesitaba cambio de aceite, yo no lo podía creer pensaba q algo estaba mal so l llevé al dealer y ay me dijeron q si. Ya tenia q acerlo les dije q por q !!! Si todavía no tenía las millas corridas y el hombre me dijo q por q enero el carro cumplía un año de cuando la trajeron al dealer, cuando la compré nunca me comentaron nada de eso y también cobran $350 por el cambio de aceite y si no se lo ago corro el riesgo de q si algo pasa con el carro la garantía no me la agan validad !!!!! Todo en ese dealer está mal mienten y engañan a la gente mi marido con 800 de crédito no le quisieron bajar el apr se lo dejaron a 7.99 mientras ellos en su página de internet decía q estaba a 3.5 y no nos lo quisieron respetar. Definitivamente no se lo recomiendo a nadie read more

McKenna Audi - My first Audi with Yoshin - Auto Repair Near Me - Norwalk, California

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Yoshin Lin was very kind through my purchase on the Audi RS3. She was very helpful and answered all my questions about the car and helped me through the process. read more

McKenna Audi - RS3 - Auto Repair Near Me - Norwalk, California

I was Lucky to have a Great Salesperson in Yoshin. Very Attentive from Greeting to the End. Thank you Yoshin read more

McKenna Audi - Best experience ever. Yoshin the #1 Salesperson at Audi. She was Great!!!!!! Thank you Yoshin - Auto Repair Near Me - Norwalk, California

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Thank you Yoshin, it was a quick and painless process. I appreciate all your help in getting me the new car! The plentiful snacks were a bonus thank you!! read more

McKenna Audi - My new car and Yoshin - Auto Repair Near Me - Norwalk, California

Just purchased a 2026 A6 from Makenna Audi. The purchase experience was great. I was very impressed with Benjamin the salesperson and Dalius the GM. They both were a pleasure to work with and didn't pressure the sales process. Also, the vehicle is fantastic. Great technology and appearance. Love the car. read more

My second Audi Yoshin Lin Love McKenna Thank you all for the best service . Looking for Yoshin Lin read more

McKenna Audi - My second Audi Yoshin Lin - Auto Repair Near Me - Norwalk, California

Yoshin and Dalius were great in getting me the exact car I wanted. They certainly know how to spec a car the right way. will buy more. read more

McKenna Audi - Yoshin Lin - Auto Repair Near Me - Norwalk, California

A Costly Lesson in Deception - Beware of McKenna Audi I purchased an Audi from McKenna in 2020 and initially had a decent experience--until I learned the hard way how they operate. During a routine oil change a year after my purchase, I was offered what seemed like a great deal: a discounted brake service for $1,900 to be used when needed. It was sold to me as a prepaid service, not an extended warranty with an expiration date. Naturally, I took the offer, thinking I was securing a future brake service at a lower cost. Fast forward to March 6, 2025--I take my car in for service, spend $1,800 on motor mounts, and I'm informed that my prepaid brake service expired on February 21, 2025--just two weeks prior. No reminders, no courtesy notice--just gone. When I questioned this, McKenna's response was essentially, "Not our problem." I was told to contact Audi USA, who then directed me to Audi Supreme Care, which turned out to be Safeguard, the third-party provider. They informed me that what I actually purchased was an extended service contract, which had expired. They then advised me to go back to McKenna's service department and see if they could work something out with Safeguard. When I called McKenna back, I spoke with Ron, the Service Manager, who immediately washed his hands of the issue. He blamed the Finance Department for not notifying customers when warranties expire. I reminded him that a service department employee sold me the brake service--not finance. His response? "Well, none of those employees are here anymore." (That alone raises questions--why the high turnover?) Determined to escalate the issue, I spoke to Dalius, the General Manager, on March 11, 2025. I explained to him that I was sold a $2,500 brake service for $1,900, not an extended warranty. His response? "The contract expired, and there's nothing we can do." As a so-called "solution," he offered me a discount on a new brake service--except now, the same service costs $5,000. Even at a 50% discount, I'd still be paying what I was originally quoted without a discount. So, they keep my $1,900, and I'm expected to pay again for something I already purchased? That's robbery. Out of sheer frustration, I asked if at least my recent $1,800 motor mount service could be discounted. Dalius said he would "look into it" and get back to me. It's been a week--no call, no resolution, nothing. Final Thoughts McKenna Audi's sales tactics are deceptive. Their employees misrepresent services, fail to disclose critical details, and when caught, they pass the blame. They take your money and leave you with zero recourse. I used to respect the Audi brand. Now? McKenna has completely tainted my experience. I feel ripped off. If you're considering doing business with McKenna Audi, beware. Their service department is a revolving door, their finance team lacks transparency, and their management is unresponsive when issues arise. Would I ever buy from McKenna again? Absolutely not. read more

Fantastic service by Yoshin! Extremely knowledgeable about all the cars on the lot. We were in & out of this dealership with the car we wanted. Thank you, Yoshin! read more

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Great customer service from Fernando!! He helped me with turning in my Q8 and leasing a new one! I highly recommend him!!

Yoshi is the BEST sales person I interacted with of ALL Audi dealers! Very friendly, knowledgeable and efficient! Very passionate about the brand of course! McKenna Audi has an amazing selection of cars and I was extremely happy with my experience with them and highly recommend them! read more

McKenna Audi - Yoshi, the rockstar sales person at McKenna Audi! - Auto Repair Near Me - Norwalk, California

A big thank you to Allen from Audi service center. He helped me and made everything seem so easy. This guy is awesome ! Thank you read more

Not the service you would expect from a dealership like Audi. I emailed, no response, so I call 3 days later and get Anna at the front, she transferred me to Service, nobody answers and VM box is full so I call back...they don't answer the phone. So now I am curious if screening calls, so I call from my other line and answers on the first ring. Anna tells me she doesn't know how she can help me and basically lets a sale go right out the window. Here is a novel idea, ping service to pick up the line while I am on hold, or transfer to a manager who can address why a VM is full and unable to receive messages. I was hoping for much better service since buying an Audi but now I need to find a new provider as I will not be going back there. read more

YOSHIN Lin Is the best . We coming back for the second family car . YOSHIN treat us like a family . We really appreciate her. read more

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Offered $11K below KBB fair trade-in value on my car and claimed it was a "fair offer." I showed them a competing dealer offer close to KBB and pulled listings within 200 miles showing similar cars with higher mileage selling for $3K-$7K over KBB. Even after I sent screenshots, they refused to budge. Dishonest and shady tactics--clearly hoping I wouldn't do my homework. Took my business elsewhere and got a fair deal with no games. Avoid Audi McKenna if you value transparency and respect. Sales person Fernando read more

Yoshin Lin our sales rep was great!!!! So glad we stopped by. Highly recommended. Very professional. read more

McKenna Audi - Audi SQ8 - Auto Repair Near Me - Norwalk, California

McKenna Audi been coming here for many years! My sales person Yoshin Lin and Dalius the General manager are amazing. Very helpful and will make you feel at home answer all questions honestly they want to leave happy. They will not take advantage of you, they will offer you the best opportunity for you. Lease or buy these are the two people you want to work with. read more

BUYER BEWARE -- DECEPTIVE PRICING PRACTICES McKenna Audi just showed me why car dealers have such a bad reputation. Their website clearly advertised a 2025 Audi SQ8 Prestige at MSRP -- but when I came in to buy, they dropped a bombshell: * $10,000 "market adjustment" (because... reasons) * $13,000 for paint protection film (that's worth maybe HALF of that) * $3,500 for powder‑coated wheels NONE of that was disclosed on the online listing. That's over $26,000 in hidden, mandatory charges. California law is clear: you cannot advertise a price and then refuse to sell the vehicle for that price by claiming undisclosed, required add‑ons. See California Vehicle Code §11713.1(b) & (e). And don't tell me "dealer sets price." If you don't intend to sell for MSRP, don't advertise it at MSRP. This is misleading, predatory, and illegal. DMV's Investigations Division and the Bureau of Automotive Repair will be hearing about this -- and so will anyone who reads this review. Dealers like McKenna Audi ruin the buying experience by wasting people's time and hiding behind fine print instead of being upfront and ethical. Here's the specific vehicle in question: VIN: WU1ARBF1XRD015541 TL;DR: Watch out for $26K in undisclosed "mandatory" markups. Not worth your time. read more

First of all I want to thank KYROS CHANG & the staff at McKenna Audi for helping me get my 2024 Audi A5! It's been 7 months & so far I'm loving my car! On 4/29, this Dream Team did an exceptional job to make this deal happen. I became Kyros first client & closed his first deal with Audi McKenna. A BIG CONGRATS to him!!! He was friendly, professional & very easy to work with. I also want to thank Dalius Karina, the general manager who was a big part of this journey as well as Allen Mena, Alex Farrell, Joshua Gonzalez, Micheal Williamson & of course Kyros for making me a very happy client! Thank you again & Wishing everyone a Happy Thanksgiving!!! read more

McKenna Audi - Ask for Kyros Chang in sales! - Auto Repair Near Me - Norwalk, California

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I purchased my dream car and went in thinking I would get close enough to it as possible. I left with the actual car and I really would have gotten less of a car and close to same payment at the other audi. Mike and Peter are the guys to get it done and honestly some of the 1st salesman that have to make money but are on the customer side. Audi Gvng Psa I even got a hat and accessories ask for the hook up. read more

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Yoshin, Ben, and Marco were all great to work with. I really appreciate their friendliness and willingness to get our deal done. I've been looking at an RS6 for over a year now and I'm glad I made the purchase through McKenna Audi. Excellent service. read more

McKenna Audi - Auto Repair Near Me - Norwalk, California

I do not recommend this car dealership based on my latest experience leasing from them. For context, I had previously leased 2 vehicles from them. The specifics in this review are based on my 3rd lease which I entered a few years ago. Beware of hidden/unexpected fees. For example, "market value adjustment" from $5k to $10 above MSRP. The car I leased was MSRP $44,354 and Mc Kenna's asking price with all the markups ended up being $51,990. When I turned in the leased car I was charged $450 disposition fee and $450 for excess wear and tear, for a small rock crack in the windshield (that could be repaired for much cheaper). I have leased 6 cars and I have never had to pay such fees, usually just excess mileage. I will never return to this dealership. read more

Really enjoyed the sales woman Yoshin Lin and the profession process at the dealer! We had a challenge due to car genius (not the dealer) having some incorrect info but the dealer did a great job showing the features and bridging the gap. It was handled well! read more

McKenna Audi - Auto Repair Near Me - Norwalk, California

Great service, greater person! Enjoyed my experience. Thanks Yoshin you made this translation so much easier and had car ready before I got there. read more

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Had great help from McKenna Audi !! Thank you so much for my first Audi and the help ! 5 stars to yoshin Lin!! read more

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Got a new car today! Thanks to team Audi - Yoshin, Lynn and Ben for making it happen! Great experience today! read more

McKenna Audi - We got a new car today! Thanks to Yoshin, Lynn, and Ben for making it happen! Great team, very helpful! - Auto Repair Near Me - Norwalk, California