Quick response. Friendly. Good work. Reasonable fees for a great job. I would recommend him without…read morereservations

I am a single woman.Now that being said, Mitchell had fair pricing. He did not add to the price on…read morethe tail end. He is personable and kind! It was an absolute pleasure to work with him! I will use him on future projects and already recommend him to my sister, who needs work done!

If I could give a rating higher than 5 stars, I would! Working with Landry to get mini splits…read moreinstalled in my home has been such a smooth process from start to finish! Tim L came out and answered all my questions and was knowledgeable and provided top tier customer service. Patrick and his team handled the instal and again provided top tier customer service and went above and beyond to ensure everything went as expected! Chose Landry and you won't be disappointed!

$$$$$$$$$$$$ I could not believe that it would cost nearly…read morenearly $2,000 to replace a sink and $700 to add the faucet. They are less of a reasonable service company and more of a high-ticket selling company. The on-site teams are polite and friendly, but I feel bad that they have to put a 30-minute estimate "portfolio" in the van to drive up costs as much as possible. I'm really offended and I've been in sales my entire career.

We've had Belli out a few times over the years, and I can't say I understand all the positive…read morereviews. At the first visit we were told by an employee that we would have to replace our garbage disposal, which turned out not to be correct. At our second call, the issue was not resolved (by Chris himself), and he had to send an employee out again the next day. Would not have been a big deal but on our third try with Belli, they refused to go out and get the needed part. That's standard for a plumber. But suddenly they had a new policy that they would not make any purchases because supposedly another client was unhappy with a prior purchase. They refused to listen when I told them I didn't care what they purchased, and Chris never bothered to respond to my email. Needless to say, we immediately hired another plumber who came right out (after purchasing the part) and did a great job, and this was our last attempt to work with Belli.

Two times I've used Belli and both times we were very satisfied! They are quick honest and…read morereliable. The work done is professional and they explain everything to you. There was an issue with one of our services. We needed a new water heater. They put me on the schedule as early as they could and even called me a day earlier than scheduled to get me in. Unfortunately there was an issue with the tank after the install. Not anything they did wrong just a faulty piece. They busted their butts to make sure they got the part they needed from the manufacturers faster than they offered and came back right away to make it work. No delaying saying they had to wait. Great experience and will definitely be using them for all our needs!

Chose Same Day Swap based on local reviewers and like the idea of supporting small business. Was…read morenot disappointed. They are courteous, fast and do a great job for a fair no nonsense price. highly recommend.

From the owner: Welcome to Same Day Swap, your go-to destination for expert water heater replacement, installation,…read moreand repair in Auburn, Massachusetts. We focus exclusively on water heaters because we believe in doing one thing and one thing really well: We fix water heaters - Fast! Whether you're experiencing a frustrating malfunction or need a new installation, our specialized team delivers fast and reliable service to ensure your hot water is back up and running in no time. Trust us to handle your water heating needs with unparalleled precision and speed. At Same Day Swap, our expertise ensures your satisfaction.

Have used Flynn before. This time it was an emergency, flooding basement. We called and they said…read moresomeone would call us in 30 minutes. We're still waiting a week later. Clearly Flynn is so busy they don't need anymore business so will never use them again. It would have been understandable if they called and said they couldn't come - like the many other plumbers we tried. But at least have the decency and respect to return a call - otherwise get rid of your answering service. Bad business practice.

Never got a call back! Called and left a message 3 times…read more They installed my water heater a few years ago and did a good job but maybe they're just too busy?! Dunno, but it's been quite frustrating and I'm giving my business to someone else

Last August, my tank broke. I got a quote over the phone from the owner which included the tank…read more After I spoke to him, I realized the tank's warranty was about to expire the end of the month. I called that company & was told to bring it to Home Depot for a partial credit. I called the owner right back to let him know. He actually asked me if I could drain it & bring it to Home Depot. I told him no I couldn't. He relented & stated that he'd need another guy to go help the one installing. On the day of, his installer told me that my current expansion tank was on the wrong side & would need to be removed, capped & placed on the correct side. This would be an additional charge & I agreed. I called the plumber who originally installed the expansion tank to inquire why he had done that, let him know it needed to be replaced & request compensation for this extra charge. When I told the current plumber who it was, he said that guy used to work with them & should have known better. When I told that installer that it is his former coworkers that pointed this out to me, he denied ever working there & wanted to come see the tank himself & fix it if it needed to be fixed. The current plumber asked if I could go with them to Home Depot to return it. I agreed, my credit was about $150 & I decided to upgrade my tank to a better one. I paid for the new tank myself. When we got back home the installer for the old expansion tank met us & started flipping out about how it was correct, even though the directions on the new tank (same one) said otherwise. He also suddenly remembered that he used to work for this company, became verbally abusive to the current workers, refused to honor my request for compensation & stormed out. Once everything was installed & I was given the bill, aside from the additional charge for the expansion tank, the price was the same even though I purchased the tank myself & Home Depot had the old one. I questioned this & the plumber had to speak to the owner...which he did outside in his vehicle & returned about 10-15mins later. He said the owner stated it was because they had to go to Home Depot to exchange the tanks & that was added time. I told him I didn't agree since I paid for the tank which should come off the bill, however I paid it in full. I called the owner & he restated what he told his employee & added that a second guy was needed to go exchange the tanks. I said we weren't gone no more than 35mins total. He says well no, usually it's only one guy, we would've brought our own tank & not have to leave to exchange yours. I said, but you knew that beforehand & didn't mention any extra charge. I said wouldn't you need 2 guys to get the tank out of my basement up the stairs & through the bulkhead anyways? He say it's because they also had to drain the tank. I said, don't you have to do that anyway? It was excuse after excuse. Then we discussed his former employee & I told him that I will have to file a complaint against his license since he improperly installed the expansion tank & refused to return the cost for this new install. The owner had the audacity to tell me that "he's known the installer for a long time & sometimes he works for him but he's a good guy, besides, the state won't do anything about it, you'd be wasting your time." I proceeded to tell him that I have had to report a contractor to the state for his shotty work & won my case. His reply, "well then go ahead then, but I wouldn't waste my time on that.". Then I asked when the inspector will come to check everything? He said he'll call them. After a few weeks of back & forth calls to Inspectional Services & the owner, come to find out he had never submitted the permit application & when he did, he didn't submit payment. Now I had to keep calling to request a refund for the permit fee since he wasn't doing his part & he kept dodging my calls. Finally he submitted a permit for a gas tank when mine was electric. His response was, "oh the installer chose the wrong one, it's fine, I'll fix it, when they come to look at it, they should know the difference". I also told him that I need to know when they are coming so I can be available. He says, oh any time, I was just with the inspector & he told me he was just there but no one was home. I said that is false, my vehicle is in the driveway & no one has come today! He replies, oh, I'll call him right now & tell him to call you. I asked if he can just give me the name & number & I can call myself. He never did & after numerous calls & 2 in person attempts, it took about 3-3.5mos for me to finally get the work "inspected" by the city. This owner reaps of dishonest practices & dodge calls once he's been paid. If you are charged for a permit, you better make darn certain, one is pulled because had I not persist, he would've just scammed me out of that fee. I would never use his company again if I was paid to!

Awesome service. Water heater went overnight. Called in morning and they arrived in 30 minutes…read more Very professional. Courteous. Thorough. Respectful of our home. Mike and Andy the best! Done in 2hrs. And the clean up they did, fantastic! Thank you. Highly recommend !

David promptly responded to our service request. He diagnosed the problem and returned with a fix…read more Would recommend his company to anyone that needs heating and plumbing services. Job well done

I tried them originally through their introductory furnace inspection. They came out and inspected…read morethe furnace, and said the furnace was fine but our thermostat was broken and they'd replace it for $300. I told them I would do it myself, and reinstalled the original thermostat, which worked fine. 2 months later (in December) the furnace stopped. I called them, they said they would try to get here that day. We waited all day with no response. They came the day after and said they needed to order a part, but could not tell us when it would arrive. Into the weekend, after 2 full days without heat, they said to get heat on the weekend would cost $1200, or $700 if we waited until Monday or Tuesday. We chucked them and called another company. That company said this was a common problem and should have been caught in the inspection. They could come on the weekend to do it for $1000, or do it on Monday for $500. I shouldn't have called back after the thermostat issue, but I sure won't call again, and recommend anyone else also look elsewhere