I placed a pickup order with 6 items through the DoorDash app. When I got home, I realized one item was missing -- there were only 5 in the bag. I tried calling the store multiple times over the next few hours, but no one answered. When I went back to the store to speak with the staff, I was told I had to contact DoorDash for a replacement or refund since I placed the order through the app. I explained that the mistake happened when the order was packed, so I didn't think it was reasonable for me to contact DoorDash for something that was clearly a store error. I also asked why no one answered the phone (the number listed on Yelp), and I was told the manager wasn't there, so no one was answering calls. That response was disappointing. There was no apology, and it felt like they were trying to avoid responsibility. Eventually, they agreed to replace the missing item -- but the replacement looked poorly made and carelessly prepared. That was very frustrating. I've visited other Meet Fresh locations before and really enjoyed their desserts, but after this experience, I've changed my mind. I hope the owner can improve the management and customer service at this location. I placed a pickup order with 6 items through the DoorDash app. When I got home, I realized one item was missing -- there were only 5 in the bag. I tried calling the store multiple times over the next few hours, but no one answered. When I went back to the store to speak with the staff, I was told I had to contact DoorDash for a replacement or refund since I placed the order through the app. I explained that the mistake happened when the order was packed, so I didn't think it was reasonable for me to contact DoorDash for something that was clearly a store error. I also asked why no one answered the phone (the number listed on Yelp), and I was told the manager wasn't there, so no one was answering calls. That response was disappointing. There was no apology, and it felt like they were trying to avoid responsibility. Eventually, they agreed to replace the missing item -- but the replacement looked poorly made and carelessly prepared. That was very frustrating. I've visited other Meet Fresh locations before and really enjoyed their desserts, but after this experience, I've changed my mind. I hope the owner can improve the management and customer service at this location. read more

Meet Fresh - Desserts Near Me - Cupertino, California

It's been ages since I been in the Cupertino area, and boy has it changed. Main Street Cupertino is a blend of hotels, restaurants and shops. We wondered through the town square on a Friday evening looking for a dessert place, and came upon Meet Fresh. It was busy with mostly young kids. You order via a kiosk and wait for your order, and then try to find a table. All the tables were taken, so I just ordered to go. Looking through the menu was a bit overwhelming when you're not familiar with Taiwanese desserts. There's shaved ice (which looks like a huge ice cream sundae), some jelly dishes, tofu dishes, egg waffles, and boba drinks. To each of these dishes, there's additional toppings that you can add. I opted for a matcha egg waffle to go because that's the only thing I was familiar with. The egg waffle is like a regular waffle but with puffy bubbles. It was crispy outside and not too sweet with a matcha flavor. This is a nice place to hang out for the younger folks. read more

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I stopped by this Meet Fresh in Cupertino after dinner nearby craving a warm dessert. We opted on sharing a hot tofu pudding with coconut milk and added a scoop of fresh taro. This turned out to be the perfect post-dinner treat as the tofu was so silky and creamy with the coconut milk. For dessert just the tofu and coconut milk was good but I loved the addition of taro which had a nice creamy, firm texture and added more sweetness to the tofu. Ordering is a bit odd at the kiosks and it can be confusing when you first step in that ordering is not at the counter but you can easily see when you're order is ready and there is a convenient tray drop near the side of the seating area. read more

Meet Fresh - Desserts Near Me - Cupertino, California

I keep coming back for easy access to nostalgic Chinese style desserts, but it's tough to love this place. First, the prices are a little nuts and not a good value. These two bowls of tofu soup plus tax was almost $20! Second, the waits are atrocious, both for ordering (there's always a long line for the measily 3 self order kiosks) and for the desserts themselves. It wasn't even that busy and we waited easily 20+ minutes. Third, they weren't even that good. The regular tofu soup was lukewarm at best and not hot at all. And even though it was regular sweetness it was pretty bland. The brown sugar boba one was barely bruleed at all and while the cream on top was nice and sweet, everything below it was watery and bland. It's better for certain things like egg waffles (which they were sold out of), certain drinks, etc. but I think I'd rather go to a regular boba shop for those. read more

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I was quite disappointed with this location after trying various meet fresh locations around California!! The wait was nearly an hour, and once I finally received my order around 5 minutes before closing, the entire order was melted!! Quite unfortunate yes.. and also since they were about to close I didn't even want to bother to ask about it. BUT it wasn't just melted, they missed 1-2 ingredients that were supposed to be there.. and everything was.... WARM! The only redeeming quality was the availability of seating, but otherwise I would highly recommend just going to sul&beans or somisomi a few steps away. Particularly saddened because i brought my hispanic friend from bakersfield here to try and this was his first impression (also disappointed) read more

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It was crazy busy on a Friday night, but the husband wanted to try the shaved ice. Located just a few steps from IPPUDO, it seemed like a perfect place to share a dessert. Watching and waiting for people order at the kiosks got frustrating. It was very apparent who has never been there before based on how much time they spent scrolling. They really need someone to organize the lines and help navigate the menu. It only took me a couple minutes to order the Black Sugar Boba Milky Shaved Ice (+Taro Ball). We were fortunate to easily find a nice, clean table right after ordering. During our long wait, we watched people circle around a couple times or end up sitting at a dirty, sticky table. At the pick-up counter there are signs that say to check with someone before grabbing an order, but everyone was so busy that no one wants to look at you. When our order was ready, I had to flag someone down to make sure I was ok to take our tray. Aside from all that, our shaved ice was HUGE! I probably should have skipped adding the Taro Ball. The boba was warm, served in a separate bowl. Pouring it around the large ice mountain didn't make a dent. It was quite good though -- my husband was pleasantly surprised at how much he enjoyed it. The sweetness level was just right. It's a nice place for a cold treat, but I don't think we would choose it again on a busy night. read more

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Meet Fresh is always the default option when we're in the mood for not so sweet dessert that's open late. This time, we stopped by 20 minutes before closing and got the Icy Taro Ball Signature with extra taro paste and potaro balls on the side, 2/3 sweet. I want to say that the takeout portions look smaller than the dine in, but that could just be me. My favorite parts of the Icy Taro Ball Signature are the taro paste and the potaro balls. I want to say that because we came so close to closing time they gave us an extra scoop of taro paste to use up stock, so we definitely ended up with more taro paste than we bargained for. Regardless, not going to complain about that. The shaved ice portion of the dessert was a little strange this time, as soon as we dug in we noticed that there was only one or two spoonfuls of actual ice with the rest of the base having already melted. That was just a little disappointing. There are always a lot of customers inside the store even at closing time but it has always been easy to find seating in all of my experiences. Orders seem to be accepted right up until closing time and they didn't dim the lights until a solid 15-20 minutes after they were officially closed. read more

Meet Fresh - Icy Taro Ball Signature with extra taro paste and potaro balls - Desserts Near Me - Cupertino, California

Came here for dessert. So many options but many were out. We ended up with tofu soup. Suppose to be hot but it was luke warm. Added sago and there were barely any. I did like that it wasn't too sweet as you could adjust it when ordering from the kiosk. It's very loud inside with many people. There are plenty of seats. read more

Meet Fresh - Hot Tofu with sago - Desserts Near Me - Cupertino, California

After having lunch, my friend and I wanted something sweet. After looking through Yelp, we decided to come to Meet Fresh as it was within the vicinity and we could walk from where we were at. I haven't been in Meet Fresh for a long time, so I wasn't sure what I wanted. After looking through the menu on the kiosk, and spending way too long to decide about getting shaved ice or not - I decided to order a chocolate chip waffle and a black sugar boba milk tea (of course!). After ordering, we sat down and waited for our items. My friend got her drink first since I needed to wait for my waffle. When my items came out, we continued sitting and chatting while eating the waffle - it was so yummy! I love how the waffle aligns on the top and bottom (I know, weird) and the bursts of chocolate chips. The tea was also good - a lighter flavor than I'm used to, but wonderfully balanced by the slightly sweet boba pearls - which were a nice soft, texture. I ended up not finishing my drink until later, and the pearls were still a good consistency after being in the fridge for a bit, which is rare. This Meet Fresh location had plenty of space to sit around and enjoy their desserts. Some of the tables were a bit dirty and needed some cleaning, but we were able to find a table that was clean enough. Quiet music was playing and tons of customers were sitting around hanging out. Overall, a nice place to enjoy desserts and catch up with friends or work, if needed. read more

Meet Fresh - Chocolate chip waffle, brown sugar milk tea with pearls - Desserts Near Me - Cupertino, California

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I was really excited to come here for the first time for my birthday! The food was pretty good, portions are huge. The grass jelly is not overwhelming and all the flavors balanced really nicely. The seat areas are well maintained with lots of people happily eating with little kids. I agree with other reviews about: - confusing kiosk lines - tons of signs everywhere not to put your tray (doesn't really say where to put your tray though). I think it would be easier to put up plexiglass to block rather than all the signs. What I'm most yucked out is that the return tray area (in the front) is in the hallway to the restrooms. There's a little window on the right where you put your tray and a giant open gross trash can to dump your napkins, etc before handing the tray to the lady inside. On the left, there are two sinks for people to wash hands. So yes, if you need to use the restroom, you need to get by the people dumping trash, returning trays, or washing hands. That part feels more like a cafeteria than an upscale place. read more

Meet Fresh - Chocolate Deluxe Egg Waffle - Desserts Near Me - Cupertino, California

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It was cold out and this place had indoor seating and was open late so we popped in for dessert. They couldn't make #1 hot so we ordered custom grass jelly soup dessert. The grass jelly was good but all the topping were kind of flavorless ie taro balls and pudding. Once we put in our order, we waited a good 20-30 minutes for our dessert. read more

Standard dessert shop to get dishes I wouldn't know where else to get. The menu pictures definitely look much nicer than the actual products you get, but the taste is good so that's what matters to me. Large interior built for long lines and crowds, but luckily no line when we came on a school night. It was next to where we had dinner in Main Street, so we chose to get dessert here to take home to go. Nothing special but nothing bad either. Solid 3 stars down the middle. read more

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Went to this location twice. First time was an ok experience due to it being close to closing time. Not sure who the manager on duty was but it seemed to be ran by a lot of young kids who know nothing about customer service. My family were in the bathroom and they were turning off the lights for the whole buidling which isn't cool. My daughter got scared because it was pitch black in the bathroom. So give this place an overall 3.75. Love the dessert options. Great to have on a hot summer day but also enjoyable on a cold winter night. Enjoyed the food aspect of this place. read more

Meet Fresh - Desserts Near Me - Cupertino, California

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Oh boy, where to start with this one.. this has become one of the most disorganized establishment I've seen in a long time. They were understandably busy on a Friday night but their tickets and receipts were piled and scattered everywhere on their counter. After several of us waited for an hour (yes, a whole fricken hour), we finally started bugging them about our order and it turns out they lost our tickets and had to manually enter our order in again.. Another 15 min later I went back to check in again and it turns out part of my order was ready but they never called the number so it just sat there and got cold. In the end the food wasn't even good. What a shame because the ambiance is quite nice. But the incompetence of the staff and the insane wait times are unacceptable. I would go to another location. read more

Hot grass jelly soup signature is really bad, I wonder how it is "signature "? The grass jelly was so watery and textured like slime, so gross. Please refer to my photo, we was shocked when we picked up the bowl, we only see grass jelly, seemed like all the ingredients were hidden under the grass jelly, what a bad way to present the food. Boba, red bean were okay but the mini taro balls was tasteless. We had the winter melon tea, it's okay and the original coco sago was really bad, feel like drinking thick coconut milk from the can. read more

Meet Fresh - Desserts Near Me - Cupertino, California

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Hmm, shall we begin with the 30min+ wait, the inconsistency of quality, or the lack of communication? Either way, do NOT come here, and let's jump in! This Meet Fresh is huge, but don't let the ample seating deceive you - the kitchen and staff are NOT any faster even with the plethora of seating. I went in on a Friday night around 6:50PM and about half the place was empty. However, as you play "i spy" when looking around, you notice a lot more people standing around on their phones while others are sitting at their tables with nothing in front of them. The once lovey dovey couple with endless things to say? On their phones waiting. That one loud friend group who are catching up after a months? Also on their phones, with some being bold enough to ask an employee about their food. The customers do not look happy, and a lot of people were standing by the counter or in the open area just waiting for their 1 or 2 orders. Spoiler alert: most of them went to sit down after a while due to how slow the service is. Even though I ordered at 6:50, my dish was ready around 7:20! That's with the place at 1/3 seating capacity. You'd expect a place as big as this to be more optimized for the seating capacity, but unfortunately not the case. The quality of food was even worse than the wait time Let's continue the story - once you suffered through 30min - 1hr of waiting, you're ready to get your reward (that you paid for). I ordered an Osmanthus Green Milk Tea Tofu Pudding, and being my second time having it, this place was a huge letdown. The flavor was lackluster compared to my experience in San Mateo. Upon my first bite, I noticed something very hard taking up half the bowl - lo and behold it was a HUGE chunk of unshaved ice (pics for reference)! After being unable to dig into the ice, I decided to bring it up to the employees, and the best they could do was literally replace the ice, diluting the flavor even further. Every bite was just some ice and hints of osmanthus flavor... Cheap to an extent that they wouldn't remake my order when I told them about the flavor and lack of quality control. A huge disappoint, and I am starting to see why Meet Fresh is dying in certain parts of Asia. Employees are trying their best, but like others said, they need to either tell people it's gonna be a long wait! I do not recommend coming here and you're better off getting a Hong Kong dessert or visiting a different location. The only thing keeping this location alive is the location itself. read more

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Dining in is always much better than takeout. We got our usual of Hot Red Bean Soup Signature and Custom Grass Jelly Icy with additions. Hot Almond Drink with almond pudding and black sesame balls (4/5). It's comforting and brings me back to childhood. read more

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I thought it was just ok. Not a fan. I ordered the iced Thai milk tea tofu pudding ($10.25). I love Thai tea and was curious to try this out. Keep in mind I'm used to eating the Vietnamese sugar tofu pudding with lemongrass. I prefer this more. I only ate half of the Thai tea tofu pudding and I got tired of it. There were bits of boba, sesame balls, sago, and tofu pudding. Overall, it didn't impressed me. Perhaps I ordered the wrong item?? I do like grass jelly so maybe I need to go back to try that instead. Just meh. read more

Meet Fresh - Iced Thai milk tea tofu pudding - Desserts Near Me - Cupertino, California

My mom used to make taro and sweet potato balls when I was a little kid and so this dessert evokes such nostalgia within me, and I love getting it at night markets in Taiwan! I love how Meet Fresh is not too sweet even in America. It's a little bit expensive, but when I miss the combination of grass jelly and the chewy texture of taro and sweet potato balls, there's hardly anywhere else that serves it here. read more

Meet Fresh - grass jelly - Desserts Near Me - Cupertino, California

I think I'm screwed. Jamie W and I are traveling to Taiwan in a few weeks, and meanwhile, we were completely confused by the menu here. Now imagine us at a dessert shop in Taipei frozen in our tracks as we stare at the menu. We were here with our South Bay friends Carlos and Jack. They knew what to order since they were kinda regulars. I seriously didn't know what the hell I ordered. But it was the $10.75 Coco Sago Soup Signature, which indeed was a bowl of ice cold soup that included some kind of flan and tapioca pearls (photo: https://yelp.to/Ph24NlRywj). I had them add a $1.25 scoop of ice cream, but it came separately in a cup. Jamie ordered the $12.75 Black Sugar Boba Milky Shaved Ice. He also had them add a $1.25 scoop of ice cream. His actually came on top of his shaved ice like a crown. For another $1.25, he got a caramel pudding which came in the side. So did a small mango pudding, but it appeared complimentary (photo: https://yelp.to/1zdog6xDpN). It was OK but all so confusing as we didn't know what to mix with what. We needed a tutorial from the staff, but the rest of the customers knew what they were doing. Yes, they were 96% Asian. Jamie was the 4%. Hope we get smarter in Taiwan. FOOD - 3 stars...typical Taiwanese desserts, refreshing but confusing to assemble AMBIANCE - 3.5 stars...spacious and crowded SERVICE - 2.5 stars...rather transactional TOTAL - 3 stars...when it comes to Asian desserts. I need to practice more RELATED - Exploring the South Bay? Here's my collection of places I've tried and reviewed: https://bit.ly/2uv12JY read more

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I really wanted to try an egg waffle, but it sucks that they don't sell that on the weekends, only on weekdays. I was looking forward to it :( This time, I tried the mango & passionfruit green tea and I got the strawberry jin xuan oolong again since it was that good the last time I had it. Both of the drinks were so good. I felt like it's leaning more to juice rather than tea based lol. I also got the mochi & caramel pudding which was good, but I wouldn't order it again. read more

Meet Fresh - Desserts Near Me - Cupertino, California

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Good for shaved ice and drinks but the wait time can be really long. There's a location in Santa Clara with no wait time. It's a nice area where you can walk around with ur dog. There's parking a bit of a walk in a parking structure. Overall nice area in Cupertino square. They have live music outside some fridays in the summer. read more

Meet Fresh - Desserts Near Me - Cupertino, California

Interesting establishment... Took a blind shot at trying this place because I wanted milk tea. I also ordered a boba mochi pudding. For some reason I could not take off the sorbet thing shown in the receipt so I just ordered it. Little did I know my order would take over 30 minutes to come out. I was patient. I people watched. The workers looked locked in, I didn't see them talk once. Finally my food was ready, but I DIDNT EVEN GET MY SORBET I PAID FOR... whatever lol. The milk tea and mochi thing were good read more

Meet Fresh - Desserts Near Me - Cupertino, California

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Ordered the original egg waffle. It didn't taste too much egg in it. The worst part was the tasteless solid flour dough inside. Complained to the staff, what he said was they didn't change the receipt and cooked enough time. Well, absolutely not recommend the egg waffle. read more

Meet Fresh - Flour dough inside the "egg" waffle - Desserts Near Me - Cupertino, California

My boyfriend and I wanted some boba after a good meal. I told him I wanted to try this spot since I had never been there, and we were in the area. We tried our boba, but we didn't like it at all. He had taro green tea and I had oolong tea. Although we asked for 50% less sugar, it tasted like nothing. It was like watered-down tea. We did not enjoy it at all. read more

Summary & Fun Ambience on a Friday night & Mildly challenging to find a table & Tofu pudding was way too watery The sign on tables says "no board games" but if you're along the wall they have charging cables. So you can't loiter by playing games with others but you can loiter playing with your phone, I guess. read more

Came here tonight 12/21 around 7pm. There was trash everywhere (see photos), tables were sticky, and only 1 out of 3 ordering machines worked. Staff didn't seem to care or want to help. read more

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taking so long ! never come back here. almost 2 hour for the dessert! order at 9:30pm! receiving order at 10:45 read more

Super refreshing on a hot day! Easy to order, lots of seating, and nice atmosphere to vibe. It's set within a plaza with a lot of other great food places, so it's fun to walk around and hit up other places too! Parking can be a bit difficult - there's lots of spots but the plaza is super popular also. read more

Meet Fresh - Desserts Near Me - Cupertino, California

this meetfresh is super busy on weekends and the place was packed. a lot of seats but most were full when i visited on a saturday night. i got the mini q coco sago (6/10) which took suuuper long - about 40min. the drink was so thick i dont think i can call it a drink, it was more like dessert in a cup. there was so much going on in the drink i think it wouldve been better if i poured it out in a bowl and drank it with a spoon bc it was so overwhelming. i remember liking their desserts and other drinks, but none were super memorable. however, id be down to try some of their other items but im not sure id wait that long for a drink again read more

My first time going to Main St and trying Meet Fresh. The area is nicely decorated with lights and poppin on a Friday night. The decor inside was really cute. Lines weren't crazy long like it was at Somi Somi. I was semi full from dinner so I didn't want to get something heavy. My daughter order our items on the kiosk. I ended up getting the mango & passion fruit green tea with lychee jelly. I enjoyed it very much. Next time we go I'm going to try the egg waffle. I can't really speak on the service. The wait time was longer than I'd like but I survived. Will definitely be back and if there's a location closer to home I'll be there sooner :) read more

I came here on a Sunday night to try the thai tea series snow and it did not disappoint! It's a very spacious and well lit dessert restaurant with great vibes and plenty of seating available. We ordered on an ipad and our snow came out within 10 minutes. The thai tea snow was delicious and light. It was large and easily shareable between my partner and I. We ordered boba on the side, but there was boba and other jellies inside! I love all the textures this dish had to offer. It looked pretty too! Another bonus is that they have a water dispenser and charging ports! Such a cool place! read more

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Lots of refreshing dessert options, just be prepared to wait. We had their icy passion fruit sorbet bowl which was a delicious mix of ice cream, sorbet, fruit jelly, boba, and sago. I just wish we didn't have to wait 15 minutes when they didn't seem very busy. Their status bar doesn't update when orders are fulfilled so we couldn't see when our number was ready. Apparently we weren't the only ones because other customers were constantly going up to ask if their orders were done too. Ordering system needs a little overhaul, but again, delicious and refreshing! read more

Yummy desserts and drinks. A little slow in getting my order but understandable since there were a lot of customers. Spacious area with lots of seating and even stations where you can plug in devices to charge if your battery runs low. Desserts were not too sweet, which I appreciate. I had the sorbet dessert (can't remember the name) and didn't realize how big it was, so I ordered a bunch of extra toppings which came in separate containers. Let's just say it was too much for one person to eat and I ended up sticking around for a while to finish it. Luckily, there were many tables available and I could take my time with the dessert. read more

Meet Fresh - Desserts Near Me - Cupertino, California

This MeetFresh is hugeeee and has the whole building to its own. I wasn't craving for their famous grass jelly shaved ice or tofu pudding, but I was in need of a good warm snack. I wanted to try their egg waffles (but I usually get their original flavor) so decided on trying something new- their matcha & red bean egg waffles. It turned out to be way too sweet for my taste. I will stick with their original flavor egg waffles going forward. Service was a bit slow but they had a long list of orders to fulfill. I will come back next time to try their other desserts. read more

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This location was a bit busy on a Wednesday evening. It took about 10 minutes of waiting until a kiosk opened and I could place my order. It did require a mobile to be entered in order to get the notification when the order was ready for pickup. There was no printed or texted receipt. I waited by the pickup counter for a longer than expected 20 minutes until i got the text that my order was ready. I did ask for extra syrup and they just ran out. However the next batch was ready in five minutes and the staff remembered I was still waiting for it. I had the boba and potaro ball tofu bowls and the family was glad we got the extra syrup. The regular sugar level just wasn't enough for us. Besides that the tofu was silky smooth and the potaro and boba balls were the right consistency and chewiness. read more

Meet Fresh - Potaro balls and Boba tofus. - Desserts Near Me - Cupertino, California

Bad Saturday night? 1+ hr wait just for a hot drink that ended up being cold. To their credit, there was a cardboard sign on the counter saying "sorry 1 hr wait for orders." Suggestion: Put that sign on the kiosks so people ordering know what they're getting into. That way the overworked staff can have a chance to catch up on the 40+ queue instead of dealing with frustrated patrons. read more

I hadn't been here in a while and was pretty disappointed with this visit. I ordered the hot red bean soup and I don't remember it ever being this watered down. We also got the hot grass jelly soup, which was okay, but it wasn't actually hot, more like room temperature. Probably won't be coming back for a while since there are other spots to try. read more

It's pretty standard across their chains! I got some combo one. Nothing really stood to me at this location but I think they try their best to ensure quality is same. Just be sure to go at a time when it's not super crowded! read more

Meet Fresh - Desserts Near Me - Cupertino, California

Always a reliable dessert spot after a good meal. Wait times are a bit long, about 20 minutes at 9 PM. However, the interior is veey spacious and great for chatting with friends. I definitely recommend the Tofu Pudding or the Hot Grass Jelly. Great options and I like that you can customize the different toppings you add: peanuts, caramel pudding, melon jelly, etc. I personally really enjoy the Rice Ball Tofu Pudding. You can get it hot or chilled! The Milk Shaved Iced here is SO GOOD! Very classic and nostalgic in taste. Great to share and customize. They are known for their taro balls, but I personally enjoy the almond pudding and melon jelly the most! read more

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