Came by this location in the middle of the week and during the grand opening of T&T. The location is in the food court and was the only one serving boba. Order was by kiosk but there was only one working kiosk. The second kiosk was turned around I guess to slow down the incoming orders since there was only one person making all the drinks. They were trying their best but no one was there to manage the incoming orders or help so wait was pretty long. It's inside Westgate mall so there's not much ambiance and nothing to do other than take away my order once I got my drink. The drink was good read more

Gong Cha - Coffee Milk Tea - Bubble Tea Near Me - San Jose, California

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Been here a few times while shopping at Westgate Center. On a recent visit I tried their milk foam green tea and coffee and overall both drinks were okay, but nothing to go crazy for. If anything, I enjoyed the green tea over the coffee. The coffee flavor was light and more milky while the green tea was well balanced, slightly creamy, and not too sweet. Ordering is quick and easy and by kiosk. I'd recommend this place if you're not into strong coffee and just want a little pick me up without the jitters or looking for a quick and easy/convenient boba shop while shopping around Westgate Center. read more

Gong Cha - Rainbow strawberry taro - Bubble Tea Near Me - San Jose, California

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Easy ordering, but it got a little busy at times. I really enjoyed the coffee drink I picked. I would drink it again! read more

Today I tried their Tropical EnerTea and it was really good and refreshing. I got it medium sweet (standard) and it was just a smidge on the sweeter side, but I really liked it. I will return and get it again for sure. read more

Gong Cha - Tropical EnerTea - Bubble Tea Near Me - San Jose, California

Stopped by Gong Cha since it has been some time since I had them. I ended up getting the QQ passion fruit green tea without coconut jelly. I ordered it with 25% sugar, but it was still on the sweet side. Boba was $7+ after tax. Definitely super pricey for what I got. Passion fruit flavor tasted a bit off. Boba was cooked well. Drink was made fast. Parking available at the mall. Entrance doors next to Nike/Starbucks. read more

I remember, years ago, when Gong Cha first opened up--not this Westgate location. It was all the rage. Then other boba shops opened up and they were all the rage and unless you're doing something quite unique or different, you'll be quickly forgotten. My oh my the day in the life of a boba shop. Gong Cha, in general, is no different. I feel like the Gong Cha brand has been relegated to those many other boba tea spots that's just "hum drum" and you know what to expect. While there are seasonal drinks made available to order, most all other drinks are nothing special. Just ordinary, standard drinks, which is fine. This particular Gong Cha is in a food court of Westgate Mall, which seems like it's emptying up and having trouble getting consumers and tenants. The food court is a bit outdated and nothing exciting to boast about. The chairs and tables are scattered about in a somewhat disorganized way and there are really only a handful of options. It looks like what you'd see from a 90's mall food court. But this isn't Gong Cha's problem. There are no people taking orders, just what seems like a bunch of high school kids making your drinks. Incredibly roudy and loud when I was there as they talked about the latest gossip and dancing about, but they did make the drinks rather quickly and efficiently. So not bad for high school kids! As for then drinks themselves, wayyyyy too sweet. My wife ordered a boba milk tea at 70% sweetness and it was just straight up sugar water. Didn't even taste the tea. I ordered a seasonal drink that doesn't come sweet and the jellies and things added to the drinks made the drink beyond too sweet--I finishable to me. While I do think the steroid-indification of sweetness pumped into our drinks (e.g. boba and fruit juices) is nothing new or uncommon in America, we really need to stop and I've yet find places that hone in and focus on the natural flavors and sweetness of fruits and other elements of a drink without the over adulteration of blitzing the drinks with sugar. read more

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I was very excited about trying Gongcha for the first time as I have heard good things about it! Sadly I can't say the same for it being our first experience. My red velvet drink I got tasted like straight milk with pink food dye. also got my kiddos some drinks & they were ok. I can say best thing out of our order was the mochi waffle. Sadly the waffle when my husband picked up our online order, the container to our waffle was open with no lid all exposed on the counter & the presentation was Sadly nothing like it shows online. Service was ok. I will have to pass on this location when it comes to grabbing a drink/boba. read more

I used to be a regular at this Gong Cha and also a place where a close friend used to work at. This is one of the few boba joints that's near my house, I usually sit in front of it after church and before grab a drink at times. This place pretty much grew up with me ever since I went to my church for the first time. My favorite was the fizzy boba that tasted really sweet and was on point. Back then I also earned points here. They use raw sugar for those who like their boba sweet. It's not made with concentrate which is really good. Drawbacks: I have two issues with this place hence the star removal. First the price went up really hard even before covid hit. Now with the inflation, it looks like the joint has been hit hard. They no longer use cash which is not good for me because I am still broke. Due to this place being in a very small mall, the boba joint closes very early. read more

The drinks are kinda ok for my taste. The serving size seemed pretty small for the prices. I had ordered medium size strawberry milk tea & oolong milk teas and it seems their medium is small. The strawberry was good but the oolong was very mediocre. read more

I still remember anticipating Gong cha's arrival to the Bay because it was sooo far before, and the closest one that opened near us was the one at Westgate Mall! But ofc now there's way more like at Eastridge mall, DTSJ, & Blossom hill. This review is pretty long overdue but here it is! Gong cha is my faavorite and #1 place to get wintermelon because it's just so good! It's also where I first tried Milk foam or any time of cream on top of my milk tea. Location: 4/5, Huge shopping center with lots of parking and many food shops & clothing stores. ~Drinks~ * Milk foam wintermelon drink: 5/5, Creamy and the perfect amount of sweetness and slight saltiness from the milk foam. * Boba milk tea: 4/5, Perfect balance of sweetness, milk and tea! Boba was also cooked very well. * Iced wintermelon drink: 5/5, My top favorite drink, super refreshing! :) read more

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They released a new snack called mochi waffles, and the picture of it looks really nice, however I think the guy who made it just don't know how to do the job at all. And the way he made it make these waffles looks not good anymore. Just don't buy these waffles. For $6.5, I can go to Trader Joe's to buy almost 2 bags of Ube mochi waffle mix. read more

Gong Cha - Bubble Tea Near Me - San Jose, California

This location is not consistent! They don't read the instructions and the selections. I ordered an early grey milk tea 50% sweet and 100% ice. My god this drink is sweet it's like a gallon of sugar is in it. Threw it away. Also not helpful they don't answer the phones so I cannot alert anyone of the mistakes. read more

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Caught up with one of my girlfriends here for some boba! It's located inside the Westgate Mall on Saratoga Avenue. If you park between J. Crew Factory and Nike, and enter through the Westgate sign the GongCha will be right there. I must say that this mall is really dead. Nothing going on and a lot of the shops are closed. I'm guessing due to covid but I'm not sure. There's tables inside so we sat there. We felt pretty safe since there weren't much people to begin with. I haven't been to Gong Cha before and the first thing I noticed is that they have such a huge variety of drinks! We didn't know what to get! It took us super long to finally decide what we wanted. I guess it was a strawberry type of day because we both got something strawberry flavored. I love how you can add creme brulee foam(?) to almost every drink! It was really sweet though from what I remembered but I still enjoyed it. I had a good experience but it didn't really blow me away or anything. My drink was good but nothing life changing. I just haven't found the right drink yet. Hopefully I can find something I love in the future! read more

Gong Cha - Creme Brulee Strawberry Smoothie (left) & Creme Brulee Strawberry Milk tea with boba (right) - Bubble Tea Near Me - San Jose, California

Great tea and boba where the tea tastes higher quality than normal, the website says they brew fresh tea every 4 hours. I love being able to control how sweet it is and how much ice they add. I like the classic milk tea and also their foamed drinks, very refreshing on a warm day. The mall location does get busy during peak times so come at different times if you don't want to wait. From Taiwan, worth supporting since the quality stands a big higher than the normal boba places read more

Gong Cha - Gong cha teas - Bubble Tea Near Me - San Jose, California

Tbh not the best boba I've ever had. Both drinks had some sort of aftertaste which wasn't pleasant. Upon arriving my friend and I were directed towards the machine to place our order. Immediately after the staff took orders directly from people. Over all not a pleasant experience. read more

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They open @ 11 am. No sign whatsoever of being closed...missing employee?! We're rerouting to 7Leaves. read more

Gong Cha - Bubble Tea Near Me - San Jose, California

Don't waste your time. I am here on a Saturday at 5:30PM and waited almost 30 minutes for two mediocre drinks and two waffles-- totaling $30+!!! The drinks are not as good as they used to be and the waffles have little flavor. You can get better drinks and mochi waffles literally anywhere else. The girl working there had a huge attitude when another guest asked her a question and she was too busy talking (or flirting) to another worker to even help the guy that was working there. The guy who was working there was the only one actually making drinks. He was fantastic. I have been a supervisor at a similar-style food/drink place and would be disappointed is this is the service my staff provided to customers. Not to mention our drinks were sitting on a separate counter for at least 15 minutes. We got them all melted, in addition to our lukewarm waffles. PLEASE go to a literally any other Boba place. This franchise unfortunately has lost the plot. read more

Popped by Sunday night to grab boba on the way home. We found this easily as it's located in a food court area and by a mall entrance. Cashier was very friendly and answered our questions we had about a few drinks. I got the taro milk tea and she asked what size, sweetness, and ice level I wanted. My friend got the brown sugar milkshake. We were the only ones there so drinks were made very quickly. Not the best taro milk tea I've had but my friend really enjoyed her drink and service was excellent. Next time I'll try what my friend got or something from their creme brulee series (the strawberry one looks so good) read more

West San Jose best boba imo! 70% sweet milk tea with 25% ice can't go wrong. Never had a bad experience and this is my go to spot without the long wait times. I love that they use compostable straws made from sugar cane. The price is affordable for the size. They have tons of other options that are great as well. read more

We bought a tarp milk tea the other day and it was horrible. The drink was powdery and chalky. Things were not dissolved. It was definitely not worth the money. I had ordered other drinks from this place but taro milk tea was definitely the worse drink I have had in a long time. read more

Gong Cha Sunnyvale is way better than this location but I will never complain if someone suggests any Gong Cha. It's in the food court of the partial outlet mall so you won't find it from the street. Black milk tea boba 30% sweet 25% ice (or whatever the lowest is) OR Strawberry milk tea with or without boba (I personally don't think it needs it) 30% sweet 25% ice You won't be disappointed with either of these^ read more

There are a couple of teens working here without anyone to manage. They just hung around and talked while this lady was running around make super average drinks which was mostly water. They really need to hire a manager or give a better training in terms of customer service. The lady looked like I asked her for a kidney when I asked for a straw. It was a bamboo one, so idk what her problem was. TLDR: Average drinks, too expensive and bad customer care! read more

Overhyped bitter tea drink with a long line and unenthusiastic workers that seems more interested in chatting and laughing at the drinks they spilled (apparently they overflowed the drink then tried to vacuum seal it and it was spilling over) then actually helping the customers. Wish there was another tea place around that 1) took tea more seriously with better employees 2) had a better tea drink read more

Gong Cha - Bubble Tea Near Me - San Jose, California

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This is one of the worst gong chas somehow. The fruit teas have a bitter aftertaste that makes my mouth more dry the more I drink, and the boba is tasteless, although the texture is good. The milk teas taste artificial. read more

Worst $8 spent! Really wish I could have noticed sooner.. Not sure why hair nets are not required at places like these. I don't think I can go back to this location after this experience. read more

Gong Cha - Bubble Tea Near Me - San Jose, California

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If you're looking for a good place to drink Okinawa , this is the boba store to go to. All other stores -- there is either too much sugar, or the drink doesn't look good, or the boba is hard, or the ice ruins the flavor of the milk. This one is perfect! I didn't really like the fact that the two workers up front were chit chatting instead of taking my order but it worked out in the end. Drinks are made fairly fast. Maybe 5 minute wait if the lines aren't that long. read more

Gong Cha - Brown Sugar Cloud w Pearls - Bubble Tea Near Me - San Jose, California

Pretty classic milk tea place. I've gone to several locations since I was younger. I like the Earl grey milk tea with 3J. read more

Gong Cha - Earl grey milk tea - Bubble Tea Near Me - San Jose, California

This location is inside West Gate Mall, order large size passion fruit tea with moral ice and 30% sugar with jelly. The taste was a little bit over sweet with 30% sugar. A bit pricy, $6 for a large drink. read more

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i'm surprised how dirty their ipads were when placing a drink. i;m also taken back that for coming here at 11am on a sunday they were out of coffee specialty selections , and i couldn't even talk to a staff member about other options. not for the less tech-savvy folks that like human interaction. with my wait time, the only word spoken during my 7 minute was "12". lol. 3 stars because they gave a ton of lychee jelly in my drink which i loved. but mos' def not worth the 7.50 fruity tea. read more

Came to Westgate after not having been here for YEARS and holy cow, things have changed. Big win to have boba tea available in the mall, for one! Located in a strip of asian food places, this place had the longest line, but it moved along incredibly quick. I ordered my go-to drink, passionfruit green tea and added herbal jelly, 50% sweet/50% ice. I had hoped to replace the coconut jelly with it, but substitutions are not a thing, so I made the poor decision to just add the herbal jelly. I panicked at the register so I just didn't think about telling them to just leave their coconut jelly at home. I should have asked to leave out the coconut jelly. Despite being 50% sweet, it made the drink way sweeter than I wanted. Not undrinkable, but definitely too much sugar for my taste. 50% also was not very 50%. I got to the end of my drink and it was pretty filled with ice still, so I spent the next 20 minutes wandering Targeting slurping out the remains of my boba and jellies. Lesson learned for the next time, I guess. read more

The place is being operated very nicely with sanitizers available upfront. Staff is really nice in suggesting add-ones for the order. I placed an order for taro milk tea with mango jelly but they didn't have mango jelly so they were really nice to suggest white pearls instead. The order was made very quickly and ready to go. I like to get one tea while roaming around in mall trying to shop something. Keeps you hydrated as well :) read more

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There is an oasis in this bleak desert of a mall and it is called Gong Cha! I really like the drinks here. My favorite is the oolong milk tea. I also like how customizable the drinks are! One plus of the mall being so empty is that you won't struggle to find a table. Service has always been good here. read more

Gong Cha - Bubble Tea Near Me - San Jose, California

This location is awesome! The staff and manager is very knowledgeable on the different bobas you can try. The staff is so helpful. I ordered several drinks and they were all delicious. I will definitely will be going back to this location. It's located in a mall which is ok. I'm glad they have a Ross and TJ Max but I can go to this Gong Cha location and have a sweet snack while I shop. I can't wait to go back to this place! I've gone there about once a week and I haven't tried any boba that wasn't good. Yay for them! So glad that they are located here. read more

Gong Cha - Bubble Tea Near Me - San Jose, California

Stopped here during a quick shopping trip at the mall. We ordered a strawberry milk tea and aw passion fruit green tea which were recommended by Tyler. Service was fast and our drinks were as expected. I would recommend getting less sugar though, even though we got 50% sweet it still felt like it was at full sweetness. read more

I came in 10/12 around 12:30pm for lunch and decided to stop by here. If you have this guy making your drinks, expect paying $6 for water. I ordered Lemon Juice with White Pearl Ai-Yu and it tasted like water with jelly and pearls. No lemon taste at all. Not to mention he poured faucet water from the sink into my drink. Stay away from this guy. read more

Gong Cha - Bubble Tea Near Me - San Jose, California

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Worst Gong Cha I've ever tried. We came here to grab drinks prior to our movie. First and foremost, they were slow as heck. They had 3 people working with a 4th guy running in and out to grab water for himself; giving us that false hope he would help clear the queue. Nope. The cashier clearly hated his job. We asked about one of the honey flavored teas and he responded by saying, "it's just water and honey." *blank stare* ... We also lessened the sugar in both of our teas which still resulted in overly sweet teas. Pass. Pass. Pass. read more

Not only did i have to wait 13 minutes for my drink when there was no one ahead of me in line. The girl that served me, I think her name was Abigail, was snarky toward me and upheld a rude attitude. And the only reason she took so long to make my drink is because instead of making it, she was busy chatting with another worker who was a boy. And, when my drink finally arrived, it came without the coconut jelly I ordered and my drink didn't even resemble the drink I always receive when I order it. I was disgusted by her service and our interaction alone is the sole reason i even created a yelp account. read more

Drink: not as good as the other GC Service : good Not sure I can recommend this place based on this experience. read more

Gong Cha Westgate, I am a big fan of your drinks but first time ordering your mochi waffel... really? For five dollars? Disappointing. read more

Gong Cha - Five dollar Mochi Waffel - Bubble Tea Near Me - San Jose, California

We ordered five drinks and everything was quickly and accurately made. There was a decent size line since we stopped by the Saturday before Christmas. I was slightly concerned since a number of Yelp reviews weren't favorable but I am happy to say I had a pleasant experience! What we ordered: 1. Milk Foam Green Tea + Boba + Pudding 2. Milk Foam Green Tea + Boba 3. Milk Tea + Boba (Pearl Milk Tea) 4. Strawberry Milk Tea + Boba 5. Milk Foam Wintermelon + Pudding *Side note, I was told the Strawberry Milk tastes like Strawberry flavor Pocky (if you are into that). No one seemed to enjoy it as much as the other drinks. We felt that the drinks were consistent with others we've had at other locations. The cashier was patient and helpful, which I greatly appreciate. Gong Cha is often the only reason I stop by Westgate Mall. read more

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