Extraordinarily unimpressive. Set in the corner of a massive strip mall, the new building was soulless & noisy. Service & price are decent. However, the food is forgettable. A "Greek" salad consisted of: Iceberg lettuce, white onions, green peppers, cherry tomatoes, feta, pepperoncini, a few kalamata olives, & Caesar dressing. Iceberg & Caesar dressing?! That's "Greek"?! The cheese pizza was missing flavor & seasonings. Tried several methods of "spicing it up" - with the addition of fresh basil, red pepper flakes, cheese, salt, pepper, even the Caesar dressing. While the texture of the crust was perfect, overall, the pizza was lacking. Comparable to an old Domino's pie, or even like a thin Costco Pizza. Especially disappointing when compared to several other independent pizza restaurants in the valley. The hippie-ish tripper theme suggests you would need to be high to enjoy this pizza joint. Mellow Mushroom, meh. read more

Service and management is poor and inconsistant. One minute we were told we could pay .69 cents to add pinnapple to their 8" pizza special as it was not one of the 8 or so toppings and sub mozzarella for provolone on the hoagie. Five minutes later the waitress returned to say the manager that had originally told her yes to our requests had been yelled at and we needed to place a different order. She explained something about food cost being the reason, but last time I checked mozzarella cheese and pinnapple are not expensive items. And beyond that you do not tell a table one thing and come back 5mins later and say something different. Disappointed in the mellow mushroom today. ;( read more

I went here for reverse happy hour because the deals on drinks and munchies are half off, but I experienced the worst service I've ever had. At first we ordered our drinks and munchies and they came out right away, so that was no problem. The problems started when our pretzels came out and we had no plates, silverware, or napkins. We asked our server Robert to get us those items. He left for 10 minutes and we didn't see him anywhere. Finally I had to walk to the kitchen and ask him for napkins. We then had to ask again for plates. Once my friend ordered another round of appetizers she needed silverware to eat it with. We had to ask again, and same thing happened. We didn't see him for another 10 minutes and had to flag him down from across the restaurant. Once we were ready for our bills we had to wait at least 30 minutes just to find him to ask for those. We were smart and had our cards ready so that he could take our bills right then to possibly speed up the process. We were wrong. He then disappeared for at least 20 minutes, and we noticed the table next to us getting aggravated to the point where one of the guys had to track him down to give him his bill. We waited another good amount of time, and could see he was just talking to someone by the kitchen. This service was absolutely awful and unacceptable. If you get a server named Robert, get seated in a different area. read more

Terrible! After the waitress found out I was using a groupon, her whole attitude changed. She was short & seemed annoyed with the whole process. I waited forever for my pizza & it was undercooked. I won't be going back. read more

This place is so unfriendly you go there they push you for drinks,The pizzas are gross what kinda pizzas they have not my food,Plus they need to be more friendly. read more

Great Happy Hour! And even Better.... Reverse Happy Hour! There is a Great selection of beers on tap, and its constantly changing. Love the pizza here. I'm not a crust person at all, seriously i hate crust, but this is one place where i do eat my crust. And a shout out to Bartenders Jenna, Nick and Joe. They are awesome. read more

Truly awful today at Happy Valley location! We had a party of about 10 today. The bartender was very good and got us our drink orders promptly. But that's where the good service stopped! Everyone's food came out and the orders were all mixed up. My sister ordered a hamburger which was the last plate to show up. It was after about 45 minutes and everybody else was nearly done with their meal. They would show up and check on us and my sister would remind the waiter that her hamburger was still not delivered. After complaining twice, finally the burger showed up and someone in the kitchen had smothered it in salt to where it was not edible! Had to be revenge for the complaints!! We will not return. They were very rude when we complained also! This place SUCKED today!! read more

It was my family's first time going to the Mellow Mushroom. We walked in, were greeted and then seated. Everything was going fine until the time another customer sat on the patio outside our booth by the window. Our food had just arrived and I was disgusted to see said customer spitting countless times on the floor. As I was trying to eat, this was completely unappetizing - I sought the manager. The manager did not look like one at all but rather an 18 year old girl with no sense of her job. I told her that I was disgusted and that as a first time customer it's a huge deterrent. She did not do anything about it other than claiming she would have someone sent out to talk to the customer. After someone said something to the customer he, rather than being removed from the property, moved inside to the bar and sat with his friends. There was no compensation on the bill what-so-ever for my unpleasant experience - and I asked them to get me a box immediately cause I didn't want to finish my food! I wanted to leave! No one apologized for the customer's behavior. Completely disgraceful of a restaurant and a manager to do nothing. It is by doing nothing that they've lost my business. read more

I just came here September Friday the 13th looking for some pizza after work with myself and my little sister. We sat outside on the patio after being advised it was fine considering it was only 9 O'clock pm and a what looked like an off the clock "security guard" decided to tell me while he was, mind you,sitting down and chatting with a girl that I needed to show him my ID and my sister needed to show him her ID. I said well I'm 21 and she's not but we haven't even ordered anything we are on our way to sit outside. Then he tells me I and my sister aren't allowed to sit outside? So I said well then you can find me a table to sit at inside. As I walk away he out loud says "fucking bitch" to the girl he decided to chat with instead of doing his job efficiently the first time. I don't know about anybody else but I will never recommend coming to this mellow mushroom location AGAIN. WORST SERVICE WORST ATTITUDES EVER. I work in the industry and never have I ever been so disrespected for absolutely no reason. This mellow mushroom is by far terrible and not worth your time. Check out the Mellow Mushroom on High Street they know what good service is. read more

My wife and I have driven past The Mellow Mushroom several times and commented on how we would like to try it sometime. Today we recieved a mailer coupon, on my birthday may I add, we decided to stop in for dinner....big mistake. The time was 6:30 and there was a long waiting list to be seated. As it turns out there was no one on the patio but it was open for immediate seating so my wife and kids and I chose to "skip" the wait and take a table outside. Little did we know that this meant that we would receive no service. 15 minutes after being seated the hostess came to our table and took our drink order, which on a busy night is tolerable. The service only went downhill from there. It took us another 15 minutes to get a waitress. We were interested in ordering the bruschetta appetizer and asked the waitress how many came on the platter and were told 8. When the appetizer arrived there were only 5 pieces and no apology from the waitress as to her misinformation. What kind of waitress has no idea as to what the details of the menu are?? This is a three page menu of pizza/bar food...not that hard to memorize. We finished our appetizer, which was pretty tasty only to wait another 20 mins for our pizza. By this time our drinks were empty and we were clearly dissappointed with the level of service. The hostess again had to help us out with drink refills. Nothing great about the pizza when it arrived which was even more dissappointing. Then came the bill which took another extended period to be processed. The coupon we had wasn't even valid until 8/23 and the staff chose not to honor it. What?!? After the fact that the food is marginal at best and the worst service for such a popular place, we will not be returning and making sure that we sway all of our friends against this place. read more

Ok this place is pretty cool with it's take on drug culture and basically turning a places normal entree into a pizza. I have had most of the pizza's but what surprised me the most was their beer selection on tap and in the bottle etc. They serve Abita Springs Turbodog which is one of my favorite brown ales. When you go here don't just get the hawaiian pizza try the Yukon Gold Hot Potato pie or something you can get a hawaiian anywhere these days. the sandwiches are quite good as well. It's a little pricey for drinks etc but they do run a nice happy hour 3-6pm I believe. They have a bacon martini it's belvedere and a strip of applewood smoked bacon how could you not enjoy a chain like this? I have always had good service here and it seems to me like it takes a little longer than most places if you order a pizza. Don't get me wrong they go the extra mile with the ingredients etc. but you wait for it. Also if everyone gets a 10 inch pizza most of them are around 11 bucks. It's worth it but the pizza and a few beers and you are looking at 25 bucks plus. So again I recommend the happy hour but anyone who loves pizza and beer should make a trip to any of their establishments. read more

What delicious pizza! I would give it 5 stars but my waitress was pretty horrifying. Have had good experiences for the most part except once when I got awful customer service which is huge to me. However, no complaints about the food. Delicious pizza and the dessert is incredible and low priced. Definitely one of my favorite spots. read more

This place has excellent food and excellent beer. If you are a craft beer lover like I am you will be pleasantly surprised, especially during happy hour. They have at least 30 different craft beers on tap, including about 8 from Rogue. They have several local brews as well, including Papago's Orange Blossom, and Sonoran's Inebriator. During happy hour, most of the beers are half off. You can get a pint for $3 and a 20 oz. for $3.50. They have specialty pizzas and sandwiches. There are some appetizers that are a little different than most other places. The hummus is exquisite. It's some of the best I have ever had, and during happy hour it's half off as well. I just started going here maybe about 4 months ago, and I go a couple times a week. read more

Pizza is not very good and the staff lets you sit for long periods with out help. I know a lot of people that like this place but if I am going to have a meal that is not the healthiest then at least I want it to taste pretty outrageous. Will not go here again! read more

Went for cocktails Saturday night. They have a nice late night crowd with a reverse happy hour. I was impressed with the friendly bartenders. They Kept a tight watch on under age drinking. This place is well managed . I will be back! read more

The pizza was okay when we FINALLY got it after a hour of waiting. The place was fairly empty so for 2 pizzas it was a crazy wait. The server was nice and made sure our drinks stayed full, but I don't think I would go back again. read more

Gave it my last shot. So today when I decided reluctantly to take both my boys and neice to your location to celebrate my sons birthday I was very rudely told that we don't offer ANYTHING for birthdays and boy was that hostess right not even a verbal happy birthday to my son. Way to go Mello mushroom, not only did you disappoint an 8 year old boy you have lost our entire families business and anyone else's who I can share your "family friendly" policies with. Won't disappoint us again because we will never go back. Congratulations. read more

Great gluten free crust and fantastic toppings. Jillian was the perfect waitress! Loved stopping here and will visit again whenever possible. read more

We ate @ Mellow Mushroom for the first time last week. We ordered the Magic Mystery Pizza. It was excellent. Being vegetarian, it's not often that we find that many choices, it was hard to choose! Our waiter, Jody, was very helpful and took very good care of us. We will definitely be going back soon. read more

The place was really nice and the staff knowledgable and friendly..I thought it was a little pricey. $33.00 plus a $6.00 tip makes almost 40 bucks for a medium THIN pizza 5 wings and two cokes. I can't understand why people like this pizza. It's super thin and most of it is the huge crust which is doughy and tasteless..I guess that's why you need "dipping sauce" which I'm not used to unless ordering from Pizza Hut. They have some huge Beer Menu that's also pricey! $7.00 drafts? $4.00 for a can of Miller Lite? It's not the kind of place I want to sit around and drink in anyway..If I felt like a few beers I would just go to "Wild Wings" next door were the mood is more festive and the food better and cheaper. The wings were o.k...nothing to write home to mama about! There's a place called Stevies on 59th and 101 ..I can get better, bigger pizza and more wings for about $22.00...and sit home and drink my own $1.00 Miller lites..Mellow Mushroom is o.k. but I won't go back there..lot of better options.. read more

I've been here several times, but the last time I went I was extremely disappointed with the service AND food from mellow mushroom. Our waiter definitely appeared to hate their job, the pizza and pretzel was very greasy, he "mistakenly" gave me a $120 bill for a small pizza, two beers, and a pretzel. The food took forever, and usually I don't mind waiting if it turns out to be good. Lastly the busser was ridiculously rude and reached across the entire table to grab glasses during mid conversation. Long story short Im not going back. read more

We visited this location several times. At lunch the service was very good. The food was ok. When we visited for dinner, the service was terrible. The servers seemed to spend an extraordinary amount of time with customers they knew. It took up to fifteen minutes to get drinks, additional time to order , and even longer to be served. This is not a place I would visit for service. The overall appearance to us was they really didn't care about the customer or experience. read more

Ah man.. I freaking love this place! I've had better pizza before but they sure do have a great menu! Not to mention the vibe of this place is very friendly and the servers are always great! I highly recommend! read more

Such HORRIBLE customer service I made a yelp account just to write this review. MAX was our server on Monday night and that will be the last time we go to this Mellow Mushroom. We went there for a friends birthday and our waiter seemed irritated to serve us, rolled his eyes at us, and even confronted a girl in our group as we were leaving about how he was unhappy about his tip. read more

It was average at best. I would much rather eat at Grimaldi's, nothing beats Grimaldi's. I eat at the one at Park West off the 101 and Northern. You'll thank me later. read more

Upon entering Mellow Mushroom the Hostess stand is about 20 - 30 feet away from the door. Just recently I underwent foot surgery on both feet so I walk with a cane and have those special black shoes they give you until you recover. The Hostess not only didn't greet me upon entering but proceeded to walk me back to the farthest part of the restaurant. I stood my ground, pointed to my feet and cane and asked for a booth much closer to walk to. Next came the waiter who dropped off menu's, no welcome to Mellow Mushroom my name is ----- how are you and what can I get you to drink. Nothing, no personality at all and before he left I asked for a manager. I got Andrew who knelt down so we could be face to face and I expressed my view points with the hostess and the waiter whose name I still don't know. He said he would talk to his staff about my concerns. After we were re-sited I asked for the manager again. Out came the general manager Blake, I again expressed my view points but he wanted a "pissing" match with me instead. He wanted to know how many restaurants I had opened, I said I've been in the Hospitality Industry since 1980. I also worked in the customer service department at American Express for many years. I asked him why the employee's don't wear name tags, Because it is "Corporate Policy" not to wear name tags as express by the general manager Blake. Well I like to see the person's name who is serving me. I asked him why the employee's are allowed to show their tattoo's, again it is "Corporate Policy", if you got them, show them. Well I don't really want to see someone else's art serving me, although I have tattoo's when working professionally, you won't see them. I have traveled across the United States working and eating in some of the finest restaurants, but I've come to the conclusion Mellow Mushroom is run by some 40 year olds who really don't see the bigger picture. They hire general manager's like Blake who I may add had been the rudest and most condescending restaurateur I've ever met and I've met a lot. I guess I'll be getting my pizza someplace else. read more

I took my family there for the first time last Wednesday evening. Wasn't too busy. We were told it would be a few minutes because they had to clean off a table, which I thought was unusual for it not being so busy. We got seated, and after a little while our server showed up and he took our drink order. He seemed very uninterested in taking our food order like he was distracted. We didn't see him again for a half an hour. Other staff members brought out our food and it was delicious, but our server never came by to ask about refills or anything else. I had about 5 minutes left before I was going to ask for a manager and he miraculously pops up in time to get us some boxes and our bill. I can't complain about the food, but the service was the worst. The prices were a little higher, so I would expect better service. I get better service every time I go to a Denny's. We have no interest in going here again. read more

WOW. I don't think I've ever met nicer bartenders than the staff here at the mellow shroom shroom. Josh, Chris, Marlena, and Lissette really know how to make their people feel right at home whether their just out here chillllllin or on a serious date with that special somebody :)))) A+++ these are my ride or dies til I dies read more

1 hour To get food for 4 people at noon on Saturday. A pizza , cheese calzone and sandwich. Without asking , the waitress told us they had some "new guys" in the kitchen ..The Restaurant was a quarter of the way full and 3 tables were served before us . Almost walked out . I'd hate to see it if it's busy . The restaurant was a lot better in years past , I wondered why the parking lot was only half full on a Saturday . Like another comment on Yelp noted , this place is in need of a deep cleaning . Management needs to refocus . I won't be back for a long time , if ever ... read more

I have been here quite a few times and every time the food and service gets worse. The last time was the last straw. Heres a list of what happened: waitress took 10 minutes to come to our table and take our order, she walked away before everyone was done ordering, food arrived and order was wrong, we didn't have napkins or utensils, friend's fork had dry lettuce on it, I had to return my strawberry lemonade cause it tasted like bathroom cleaner, the obviously microwaved cheese on my sandwich was burnt and so was the pretzel cheese my other friend ordered and last but not least my potato chips had a hair in them (looked like a pube hair). Even though I got my pube microwaved meal for free, we will never go back there. read more

This place is good and always packed. Happy hour is great and the food is good. The service needs to get better. Went there last night and the server was okay. One thing that bothered me was the fact that her and no one else would ever grab our dirty plates off of the table. Literally had no room for our pizza when the food runner ran it out. She dropped it and didn't bother to take any plates or ask if we needed anything... like new plates. Who would want to eat pizza on a plate that had salad and dressing all over it? read more

We came here out of curiosity because we couldn't tell what the place was and the name was kind of cool after we figured out it wasn't "mellow marshmellow". The place has a cool diner kind of feel and the logo looks like a mushroom that's high or on shrooms and it looked like they were known for their pizza. To our disappointment, there wasn't a whole lot of items with mushrooms on it, and wasn't until after our server told us there is a special mushroom pizza that isn't listed on the menu and it would also take about 30 minutes to prep. So we got the hummus appetizer which was pretty yummy and the special mushroom pizza that had i believe 5 types of mushrooms on it? It was really good, the crust especially, which tasted like honey wheat. We asked our server and he said it was the molasses they used on it. Definitely worth trying once, but I think there are other cool pizza places I would like to get around to trying too, so it's not really a place I'm dying to go back to. Really great service though! You should get the mushroom pizza if you go though read more

I have been to this locatin 20+ times. Mellow mushroom has some bomb pizza and calzones. The bar area gets PACKED for happy hour. It is so loud that you can hardly hear your companions. So if you want to have a conversation with the people you come with, get a booth during happy hour. The reason for the 3 stars is the service. It has been lacking big time. I went with 2 people on Monday night around 6:30 pm and sat in the bar area. Our waitress took our drink order and it took over 10 minutes for our drinks to come out (2 beers and 1 soda water...) Mind you we are literally sitting right next to the bar, and even though it is fairly busy, it should not have taken this long. Our waitress finally comes back and takes our food order. The food took over 25 minutes.. we ordered 2 personal pizzas and one small calzone. Again, it was decently busy, but for what we ordered that is way too long of a time. Our waitress never checked in on us during that time not even to let us know our food should be up shortly. She was nice enough when we spoke to her but the customer service from majority of the staff here is just sub-bar. Anyways, we will be back because we love the food, atmosphere, and the beer. Just know that you probably won't get grade-a service here read more

Toppings on pizza? I ordered Roma tomatoes and banana peppers. Each slice had one slice of tomato and 3 slices of banana peppers. What a rip off! I have ordered from them in the past and have been disappointed in the number of toppings so this wasn't a one time thing. It's too bad because i like the dough they use. read more

It has been a while since we've been here, as we're not really down for spending $20+ on a single pizza. Don't get me wrong, the pizzas are pretty good, but I don't see how they're worth that much. One of the main reasons that we haven't returned is because of the spinach artichoke dip, or rather the waitress serving it to us. Again, the dip was good, but the amount in the bowl was tiny and they gave us only a handful of chips to use. We munched through the chips pretty quickly and the waitress came by and asked if we wanted some more. She brought another small amount of chips so we finished those off and decided we wouldn't hassle her again. When she brought the bill, though, we were astonished to see a charge of $3.99 for an extra order of chips. Since when does any place charge for chips, especially tortilla chips in AZ? And shouldn't she tell us that there's an additional cost if she's going to offer them to us? The spinach dip incident, coupled with some outrageous prices for sodas and the spendy pizzas, has driven us away for good! read more

Worst experience! Walked in on a Wednesday at 6:45PM and was seated right away. Took a little long for drinks. We placed a food order at about 6:55. The salad and pretzel bites (not pretzels but balls of pizza crust) and salad came out 15 min later. During this time we never saw the server once. Another guy had to come bring us drinks and something to eat with. We then sat for an additional 45 min for 2 calzones! It was only after we complained and asked for are food to just be boxed up so we could leave did we even see the server. The calzones finally came not boxed up but brought to our table with boxed for us to do ourselves. The calzones looked disgusting with grease dripping off the plate and so doughy it could be easily folded in half to fit in the box. (when we got it home to eat we took two bites and threw it in the trash) very disappointing. Total waste of time and the 50.00 spent on the meal. During the 45 min we sat for a calzone we watched 2 tables get up and walk out. Needless to say we will not be returning or recommending this location to anyone. read more

A friend raved about their food so we made the 30+ minute drive. We often drive 30 minutes when we like restaurant. In the future we will drive over to Oregano's or Grimaldi's. Oregano's being our first choice. For Mellow Mushroom maybe it is their "company approach" but the staff could use some grooming and extensive customer service training. Based on our experience and other patron observation. Our server may have said a total of 12 words. We placed our drink and appetizer order and said we hadn't decided on our pizza. The server brought our drinks and walked away. The server walked back to our table and stood there. We assumed for our pizza order. Plates were "dropped off" with a tap on the table with every pass. The Pizza was brought out. A quick pulse check and occasional drink refill. No appetizers were brought and after paying our check the server vanished. We could say a lot more about this visit but don't want to put forth the effort as that seems to be the Mellow Mushroom way. To management, we have seen other replies - if you want to make this "right". Donate to a charity we won't make the drive. read more

Follow up review- still awesome!! amazing pizza and salad, amazing boutique beers - what else need be said!!!

Definitely in the top 20 pizza's I have ever had and top 5 in AZ area. I was in a large party that ordered 5 different pizzas and it was decided that the best pizza was the Holy Shiitake Pie. It was tremendous! The decor was cute and fun. The waiter was fun but the staff could be trained in a more professional way. So many things were forgotten by the waiter. Another downside is that my salad ended up costing me $10 (create your own menu) My bill was $40 with one beer. That was shockingly expensive for a pizza place. Despite the sticker shock I would go back if I happened to be in the area. read more

I've only been to Mellow Mushroom a few times but the wait time (for food) is always SO long. I once thought they forgot about us, it seemed to take forever to get our pizza. Normally I might not mind so much but with a toddler, you have little time to wait. Good thing I had brought snacks! read more