I just purchased a 2019 Honda Civic coupe. I had found the offer online and was quoted 18,4 for the car. I also had been pre approved with my credit union for a 2.69% rate. The sale guy helping me out was super helpful and great! No issues with him. It was the manager and the finance guy that tried to do a little dirty. At first they had my rate at 7%. So I reminded them of the pre approval I have. Even after they they said it was a 3.6% but when the finance guy showed me he "had it wrong" he was looking at an approval for 80 some months. Finally I got them down to 2.99%; they wouldn't give me the 2.69% because he said the credit union didn't see the 2019 as a new car. Which didn't make sense because even on their deal (the credit union) for used I was approved the same rate. I left it at 2.99. The kicker was the manager wouldn't give me the 18,4 I was quoted online because he said if I did that price he would have to charge me with all the accessories. Another post in here mentioned the same bs. I was so confused because just like the other poster said, those accessories are STANDARD. So there's some shadiness with that. I didn't push it. But the prices I paid for the 2019 wasn't 18.4 but 19,995. Just me cautious purchasing from them. I am very happy with my car tho. read more

Highly recommend Metro Acura. Customer service was above and beyond. Did not expect to get a car on the same day but we did! All because of a great sales associate and manager. No haggle too. We love it here! read more

Metro Acura - MDX Advance! - Car Dealers Near Me - Montclair, California

I can't believe this, I called to ask for an estimate on an oil change and a code popping up in my NSX. I told them if they can send me an email of what was discussed, so i wouldn't forget. The worker who was so nice over the phone didn't have access to an email and was asking someone in their entire staff to send an email that takes what 5 mins at the most? Came back while i was on hold to tell me not one person there could write me an email. Not one of their staff wanted to write an email. If this is how you do customer service I have no reason to bring my business here. 5 stars for the apologetic worker, 0 stars for everyone else. read more

Went to this dealer yesterday to look at a 2020 RDX. Yiwen Tang greeted us and proceeded to help us to choose the vehicle we were interested in. He was extremely knowledgeable with the vehicles and operation & answered every question and concern we had. He located the vehicle we asked for and took us to it, then on a long test drive. Of course, we negotiated the price with finance and eventually reached an agreed price and the deal was sealed. Overall, it was a good experience....as good as car buying can go, I suppose. I highly recommend this dealership, but definitely go with your guns loaded, as with any other. Good luck!! read more

This review has nothing to do with the company but more an individual who works there. His name is Yiwan Tang! This gentleman seen me stranded on the side of the road. He was busy with his family but this gentleman pulled over and jumped my car so me and my family could get home safely. I Cant thank Yiwan enough!! Ask for this man when doing any purchasing!!!!! read more

My first time visiting this location left me speechless. DeAngelo and Shaun were able to provide us with excellent customer service. They were very inviting and willing to work with us. We felt very welcomed. Both DeAngelo and Shaun were able to answer any questions we through at them. I would totally recommend my friends and family to this location. I left the lot with my dream car. read more

Metro Acura - Car Dealers Near Me - Montclair, California

Went in just to look at the cars and ended up leaving with a new Acura ILX. Everyone there was very welcoming and helpful. I would definitely recommend Metro Acura to friends and family read more

Metro Acura - Car Dealers Near Me - Montclair, California

I just purchased a New Acura RDX from Metro Acura in Montclair CA. Arturo Baeza was my sales agent at the dealer. He was very professional was able to provide all information that I wanted to know about the vehicle. The dealership was very clean not crowded during the pandemic. And the biggest think is I got a Great Price on the car. I would recommend this dealership if you are looking for an Acura. Mike B. read more

I just recently purchased a 2017 Acura NSX,DeAnngelo was my salesman. The whole transaction was completely flawless. I also want to thank the entire team at Metro Acura for all their hard work. I would highly recommend this dealership for your next car purchase. read more

My second car. 2021 Tlx, not even 6 months old. It has been into shop 3 times, left me stranded 2 twice! Warnings lights coming on saying to see dealership, dealership can find what's wrong. I'm getting no answers. This car is a lemon. Proof is in the pictures read more

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I had a noon VIP appointment to take a look at the new 2024 Acura Integra, upon my arrival I was greeted by Deanngelo. He was very helpful, knowledgeable, upfront, and easygoing. I requested to see a couple of different cars, he was able to show me exactly that. After deciding on a car, we ran some numbers and I was able to get a deal and monthly payment I was comfortable with. The whole process was easy and painless. By far, the best experience at a dealership. read more

Bought my first car here, Yani and David were a great help. Didn't make me feel pressured like the previous dealership I was at. They were very negotiable and understanding of my situation, I love my Acura Integra. Recommend all first buyers to go and check it out ! read more

I'm done with this dealership I bought my car here and have had it exclusively serviced by them. Over the past year the service has gotten to be terrible. I'll take my car to another dealership from now on read more

My wife and I just bought a certified gently used 2018 RDX. What a great vehicle. It has so many great features. Best part is the service we received. Madeline was my first contact when I called to see if there were any of these certified vehicles on the lot. Within minutes she had an answer and we set the appointment to come see and test drive it. When we arrived, we met Arturo Baeza, Product Specialist who was the perfect gentleman. He took us directly to the vehicle and within minutes we were enjoying the test drive. My wife seemed to instantly fall in love with the SUV so we began the process to qualify. Arturo and the people in sales made us very comfortable and went out of their way to give us exactly what we were looking for in pricing, interest rate and so on. Just when we thought we had the best deal we were introduced to the finance manager, Shaun Ridge. I don't know how he did it but he made an already great opportunity incredibly better and we drove home this incredible vehicle with an even better interest rate and extended warranty all in our price range. Overall, this was the best car buying experience we have ever had and we are very happy with the purchase. Thanks Metro Acura and your incredible staff for everything you did for us today. Sylton & Rayna Hurdle read more

Larvell is highly recommended for anyone looking for a car. I passed 10 dealerships on the way to his location and don't regret it. 10/10

Metro gets it done. Yiwen and Shaun are top notch in providing 100% excellent customer service. This is the second time purchasing i purchased a car from Metro and I will purchase at Metro again!!! Loved the experience Marcel Scheer read more

Metro Acura - I love my new 2020 Acura MDX - Car Dealers Near Me - Montclair, California

Came into Acura Spontaneously looking at the brand new Acura MDX. Fell in love with it and wanted to find out price and options. Shaun was amazing. He did everything that he could to make sure we got approved for the vehicle we fell in love with and made it happen within the price range we were looking for. I have never had anyone make us feel so welcomed and like our business was important to them. He definitely went above and beyond and would recommend anyone looking for a new vehicle to come visit my new friends here at Metro Acura. read more

Metro Acura - Acura MDX 2022 - Car Dealers Near Me - Montclair, California

Took my moms car (Acura) in for an oil change because she told me it needed maintenance. Going based off what she told me I brought it in, I didn't bother checking the oil life or anything I just took it in. Fernando helped me and wasn't the nicest. Very poor customer service. He told me I didn't need service but talked down to me. He could've been a lot friendlier. I apologized for wasting time and said oh I'm so sorry and he said nothing. Just walked away. I then said well since I'm here I noticed the sun visor isn't moving up and down. The car is 2 years old I'm sure it would've broken in by now right? I mentioned it and he said it's nothing they can fix it will just" break in". I have a HONDA that is a year old and nothing needs to be broken in. Very lazy and helpless. read more

My B1 car service today was fantastic. It was fast and affordable. Diana, our service associate, was terrific!! I always have a great experience here. read more

Check to see how many reviews I have. I hardly ever post. My wife and I called a few days ahead of time. The initial greeting was fine and standard. We drove an hour and a half from San Diego. We test drove the car we were looking at. When it was time for financing, we told the sales manager (I'll save face and not give the name) that we had secured a loan with the bank and we would move forward with them. He insisted we finance with them and take the car the same day. We refused and asked if he could just hand us a purchase order or communicate the best way of communicating with our bank. He left and said he'd be back. He had us waiting for at least 20 minutes with no one to check on us. We asked for him and were told to wait longer. Finally, we decided to walk out (mind you, we were ready to buy this car and already confirmed with our bank). On our way out, we said we'd still buy it but if they can email us our purchase order. They called us three days later... read more

Yes they were polite, yes they honored my coupon , yes they even gave it a courteous wash. With my oil change and filter ...But I specifically asked them to fill my winshild water and top anything they saw fit, but they didn't . They did tell me that I had about $2400.00 more work to do on the car. Of course I ran fast. Over all ... it was pretty good read more

as soon as I walked in through those doors Joel Castillos greeted me with a smile on his face and made the envirslnment comfortable and welcoming. he answered any and every question honestly and kindly, and gave me the best prices. he also gave me the best care. I loved it so much I brought my whole family to purchase a vehicle. Joel and general Manager Armando did such a great job. definitely changed my outlook on dealers. Metro Acura is the place to go. read more

It's been hard trying to find a car in these times, I'm happy I stopped by this Acura. As I pulled in I was pleasantly surprised with the luxurious style of these cars. I didn't want a car that I saw everywhere I wanted something with an edge. I walked in and was greeted in such a pleasant manner by the finance manager Shaun who asked me some questions and guided me to what would be my best fit. He then had Isaias take over when he let my cousin and I go for the test drive. Isaias was knowledgeable and patient. I never felt like I was getting sold. The cars were beautiful on the inside and out. Very comfortable. I was happy with my price for the amount of features like the heated seats and sunroofs being standard. Major plus. They were patient as I figured out what would be my best option and Shaun actually broke down every financing scenario possible to best fit my circumstances. Overall I love my car but the experience is what made Acura memorable. I would refer my friends and family to come here. Thanks Shaun and Isaias! read more

We went to Metro Acura this weekend to get an MDX and the whole experience was great! Arturo helped us with everything and was so nice and informative throughout the whole thing, from trade-in to getting us setup and on the road. I normally hate the whole car buying process but he and the rest of the team were kind, patient, and honest, making it so easy. Will definitely come back when it's time for the next car! read more

First let me start this review with a question? How do you typically get your car back from a mechanic shop specially when you don't request a wash? In my long experience, it usually comes back with greasy fingerprints everywhere, your engine bay, your hood, your bumper, your driver side door handle, your driver side window pillar, and even your driver side window, also skidmarks on your door panel , door seal, and floor mats, and dirt and oil Well not this time at Metro Acura I took my car in for service, she wasn't dirty but a little dusty and I purposely left it that way because I figure I would have to wash it myself afterwards, I'm very OCD In particular in a lot of things specially when it comes time to clean my vehicles To my surprise in amazement when I walked up to my car when it was being delivered I try to look for your typical fingerprints and well you know stuff that mechanics leave behind it and I couldn't find any... Lol I'm extremely pleased and satisfied with the professional service that Metra Acura provided me with, from the gentleman that took my car to the shop, my service writer all the way to the mechanic that perform the job in my car Metro Acura thank you for restoring and belief and professional service in the dealership community Thank you read more

So sneaky very sneaky. Without my knowledge, I had an auto nation license plate on my car!! Little did know they changed my plate and put theirs " metro acura". I never PURCHASED my car at metro acura. AUTONATION IS THE WAY TO GO! Actually going through your bank and them finding you a car is the way better option! I wish these businesses would not change little things about your car or CHANGE YOUR RADIO STATION TO THEIRS WHEN WORKING ON IT!! Always HATED that! employees of ACURA PLEASE DONT TOUCH MY RADIO STATION! Or change things about my car to satisfy your needs! NEVER WILL I BUY AT DEALERSHIPS! read more

Shady and rude sales. I have requested some quote from various dealers and Metro was one of them. They call me day and night, finally I picked up the phone and talked Madeline Hughlock and informed her that I got a quote from a dealer and she asked me to send the quotation over to her so her senior manager can review and will get back to me. 2 days past and no sign of them. I would not recommend for anybody to do business with them go somewhere else. There are plenty of dealers that hungry for your business. They are not worth spending your time on. To me the star should be a minus -5*. read more

Sunday Okwnkwo was my customer service rep and he was excellent! Very helpful and certainly knows his product. He knew I did not need a huge sales pitch regarding Honda's reputation so I really appreciated his ability to work with me and be very direct. Very happy with my purchase from Sunday on Sunday. Thanks read more

Shaun & Isais !!!!!! This is my second Acura purchased from Metro Acura and I will only buy and service my vehicle here! Isais is so patient and informative, not once has he make me feel pressured. I am a question asker and not once was Isais annoyed or bothered as we stood outside in the hot sun nor was he bothered when I wanted to take it for a second test drive! He was honest, addressed my concerns and made sure everything was absolutely perfect before leaving with my Acura. Shaun the Finance Manager did an excellent job of explaining my options/terms and warranty information. He made sure to go over all options allowing me to decide what worked best for me, with no pressure, just patience as well as guidance. Shaun is well educated and represents this dealership well. Truly the dynamic at this dealership compares to no others!!! Thank you guys for another amazing experience! read more

Seriously worst experience ever. Don't deserve your business. They locked us I. The dealership, how dumb are they?!? Don't believe me?! See the pic for yourself! read more

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In all the years I have bought a car, this was the smoothest and easiest process I have ever experienced. Yiwen is so amazing and informative and made this deal go so fast and easy. He went over every detail of the car and explained how everything works. I am so happy with my new Acura MDX. Thank you again for all your help read more

It's rare that I'm left speechless, but this dealership really shocked me. After researching and test driving multiple rdx models at multiple dealerships I found one online at metro Acura. I called the dealership to make sure they had it before I made the nearly 100 mile round trip there. They confirmed they had it and I scheduled an appointment to make the trek there tonight. Once there, I checked out the car, drove the car, and decided to try and work some numbers. As we were getting out of the car, the salesman told us by the way, there's $2100 worth of add on items on this USED car. Just to lay it out there: 1.the internet states one price 2. I call and speak to the sales department, confirm everything...still not told about the add ons. 3. Get to the dealership, go for a test drive...still not told about add ons 4. Finish the test drive, exit the car...then get an "oh by the way, there's $2,100 worth of add ons. 5. The add on items were not added on by the dealership, they were items already installed on the car by the previous owner. When salesman was reminded of that he basically said "well if any of them break we will replace them. (This was an alarm) Bottom line, I drove the nearly 100 miles only to find out their adds are not truthful and their tactics are sneaky. No thanks, I'll buy my rdx from one of the other dealers who had $0 mark ups on their vehicles. (Ie: the 6 other lots I visited) So, moral of the story, be very cautious if you're shopping for a car here. read more

So I took in my 2019 Acura TLX for an oil change and to check out an issue I had occasionally starting up my vehicle where it would have a delay start. I made an appointment and had Chris Lowe help me out. This guy is all about business and telling you everything about the vehicle. He is upfront, honest, and doesn't do that technique to lure customers into spending money and not knowing what they're spending it on. He told me it'd be more than a day to check it and run a full inspection and I was perfectly fine with it. Chris is a perfect example of superb customer service. I live in Santa Clarita and the service department didn't even want to touch my car and didn't tell me I still had a warranty. They told me it's too new to be having issues within the vehicle. The guys at Metro Acura ran through everything and found out I hit a hard metal object on the freeway which I remember doing and thought it wouldn't effect it when it did. I'd take my car here all the way from Santa Clarita because of Chris and others! Excellent team here! read more

Purchased an Acura on October 4th 2018 at Metro Acura in Montclair CA.. but was never told by Salesman at the time of purchased that the vehicle had a minor accident, come to realized 2 years later our trunk was not working at times. But today decided to purchase a new car and want to turn in vehicle we were told our Acura had an accident prior to us purchasing to hear this we are so upset, we had trusted Metro Acura for all the service. Never again are we recommending this place. But if you decide to purchase at Metro Acura or wherever make sure to ask for a CarFax... read more

This is part 2 of my review for the Metro Honda / Acura groups. As I mentioned in my Metro Honda review, the Honda sales guy called over to Acura to get someone to come outside to greet us and then he walked us over to hand us off. Wow. As with the Honda situation, we knew what we wanted to look at and we got right down to business. He pulled up a car for us to test drive in no time, no schpiel, no b.s. and hubby and our friends hopped in. Upon their return, we asked him a few more questions and just when we thought he would do the slick car sales thing and start pressuring us to close the deal, he preempted our fears by offering us literature and his business card, told us to think on it and call him or come back and see him if we decide to move forward. Say what? Really? He chuckled at our stunned expressions and said "Hey, no pressure...that's how we work here. We're not like other dealerships. Btw, help yourself to the burgers and drinks over there, alright? Pleasure meeting you all." Talk about being unique in the world of car sales. If we ever decide to buy an Acura, I will have no problem driving the 1 hr+ to buy it from these guys. They certainly were a breath of fresh air!! read more

So, in 2020, my husband and I bought 2 cars on the same day. The salesman and his immediate supervisors were wonderful minus the part where they didn't listen to me when I said no "Wells Fargo," (I hate Wells Fargo). Outside of being stuck with Wells Fargo, my issues truly started with the finance department which is ran by Honda. I didn't want this to be the end all be all to my relationship with Acura. Anyway, speeding it up, I ended up back at Acura because I had a cracked window (rock kicked up by big rig). Safelite installed an aftermarket window in my new MDX, even after telling them it wouldn't work. So, I was having other issues (electrical) due to the wrong window being placed in the vehicle. I took my car to Acura because they assured me they would take care of the issues I was dealing with. The nightmare began with the service manager, he was rude, disrespectful and downright nasty. I was very upset and decided to call around to other Acura dealerships. My research of other Acura dealerships led me to Thomas Acura in Covina, this is where I met Alan (over the phone). His voice was soothing and reassuring. I decided to drive out to Covina and have been there ever since. Okay, I recently decided to purchase the new 2022 Type 'S' MDX, of course I bought it from Thomas Acura. Best customer service in every department. While going over my paperwork, the finance person Raquel informed me I was entitled to a prorated reimbursement of my extended maintenance and warranty. Knowing this, I went to Metro with the paperwork provided and was of course given the runaround, told several different things on how I could recoup the funds, it was overwhelming but I continued to fight for my money. The first guy we spoke to, apparently lied, made me jump through hoops to get paperwork needed and not needed...Ugh!!! Today, I went in and met with K.D. Sanders who took care of everything without issue. I thanked him for being professional unlike the rest. read more

I went here with my heart set on the new RDX. I checked online and found his dealership had a white Aspec package I wanted. I contacted them and they stated they had a VIP appointment set up for me. When I get there no one with whom I spoke to was around. Instead we were met with a random sales person. We took a test drive and loved the car, however, there were cut marks in the leather seat and over 100 miles on a new car. Still interested we decided to sit down and see what they had to offer. First off, they began playing sales games immediately. I find this degrading and frustrating. Then, they asked to see my keys. Next, they wanted me to put "some information in." Since I am not naive, I knew this was a credit check. Everyone knows you do not run your credit until you see what they are offering. Especially when you are acutely aware of your credit score and can prove it. When I was doing this, the sales person took my keys and decided to "appraise" my car without informing me he was doing so. Considering my vehicle is my personal property it is respectful to inform me they are taking my keys (not just seeing them) and entering my car. Once I finally get them to show me interest rates based on my 750 credit score I could not help but laugh. 3.9%. That is downright sad. I have a lower rate when my credit was less established. I declined to purchase the car since I wanted to go through a credit union instead. At this point they held us hostage by keeping my car keys until my boyfriend very pointedly asked for them back. Finally we were able to leave. Avoid this dealer. Riverside is much more helpful and they do not hold you hostage. read more

I should've read everyone's reviews before going over there because they are LIARS. Keep in mind that I was trying to find a car for my FIRST BIG PURCHASE. I was thinking about getting white ILX A-Spec 2020 with red interior with premium package. Before going over there, I checked their inventory to see if they have the car I wanted and their website says they have two in stock. When I got there, one of the sales rep approached and told him what specific car I'm looking for and he told me "We don't have it anymore. It's sold out everywhere in California but I have the white a-spec with black interior if you want to check it out." In my head "1) Why did their website say that they have two left with red interior? 2) It's impossible because no one is buying a car during covid." I brushed it off a little bit. It gets worse after that. I went to check out the car, test drove it, LOVED IT but I still want the red interior, and working with some numbers just to see what I'm expecting and what he can offer. Of course, he was trying to convince me to buy the car now. When it comes to my first purchase I want to be satisfied with my selection and be happy with my big purchase. The sales rep was talking about numbers with NO offer whatsoever. That blew me off. While he was talking, I got a text from my boyfriend saying "They're lying. They have your car. Tell him and give him the stock number (sent me a stock number for white ILX A-spec with red interior). I'm talking to them right now and told them you're there." When I read that, I was like "WTFFFF" I asked the sales rep "Are you sure you don't have the car I wanted? Because someone sent me a text with a stock number and he said you guys have the car." I told him the stock number and he kinda hesitated little bit and said "Oh um okay let me see if we have it. I believe it's the technology one but let me double check." I was annoyed as hell. I had my sister's boyfriend come along and I showed him the text and he was shaking his head. We were talking about how unbelievable this guy is. He came back with a paper on his hand with quotes on them and he NEVER updated me about the car. I was going to ask about the update but I decided not to say anything because it's not worth to try and I'm not giving him his commission. He's a damn liar!!! There is no way he would forget right after I just gave him the stock number. Now, here it gets weird... My sister's boyfriend told him we're going to keep shopping around and we'll take the quote. He reaches the paper and the sales rep took the paper away from us. We looked at him like wtf. He said "Unfortunately I can't give it to you because we don't want you guys to compare to other dealerships and yada yada yada." LOL dude really?!?! My sister's boyfriend was trying to fight it to get the quote from this guy but he still wouldn't allow it. Which is fine because there was no offer from this guy anyways and he's not even worth it. I walked out feeling annoyed and unsatisfied with this experience. I ripped out his business card because he's unbelievable. Never coming back here again!!! DON'T COME HERE BECAUSE THEY WILL LIE TO YOUR FACE. DON'T LET THEM FOOL YOU. read more

Leased a car with a maintenance package which is only good for this location. Didn't know it was only good for this location until we were about to move. Contacted the finance department to get the maintenance contract transferred to a different location because the service department said it was possible but no one will call me back. I left Sean numerous voicemails and I can't even get a call back. Good to know this is how you guys treat customers. We paid $995 for a maintenance contract and didn't even use half the services. Definitely won't be going back to this location when it's time to get a new lease. read more

I'd put Zero stars, but thats not an option. The General Manager (John Lee) just called my wife - rudely threatening her if we didn't pick up our defective TLX which has a MAJOR safety issue that he'd begin charging us for storage. He says this while we are working with his staff and Honda Motors to get a certified engineer to completely inspect the vehicle for safety. --Mr. Lee, I'm speaking to you: we've been repeat customers of Metro Acura. Your threatening call today to my wife was rude and disrespectful. We all live busy lives and don't have time for unpleasant customer service, especially at the hands of the GM (I've called you 3 times this month without receiving any call back from you). I would have expected a professional demeanor based on your years of experience. Instead, you've fallen out of touch with what your customers value about a particular dealership - customer service. In a business based on wide variety of choice - you have forgotten the value of repeat customers. If you can't care enough to work with a loyal customer who has a major safety issue in the vehicle your dealership sold to them, what is it the point of working in the customer service industry? read more