Just wanted my fellow patrons to know that Gary Hildago, (Service Mgr.) at Metro Honda is as helpful as they come! I purchased door guards for my Honda Civic and was unable to apply them. Mr. Hildago set up an appt. for me to come in and have them installed and everything went smooth and the installation looks great! I would definitely refer Metro Honda to my friends and family! read more

I went in thinking I was going to be given a hard time, however, I had an amazing experience purchasing a car for myself at this Honda dealer. A number of people helped me choose the car I got to drive home with, and I wanted to express my gratitude for their professionalism and willingness to help. John helped guide me to a car that not only met my needs, but was in my budget as well. Jimmy, from the finance department, went above and beyond and was able to secure me an amazing deal. Arman and Armando, also contributed their services, which just made the process a whole lot smoother. I am very glad I was not only able to receive an excellent deal but provided excellent service all throughout the way. read more

1 star is for sales. Service department is very helpful. Brought my car in for service today. Since my lease ends in a couple of months I asked a sales person about lease buyout options. He told me that Honda changed their policy in 2021 and no long accepts third party buyouts (partially true). So my only options are to either write a check to Honda Finance or finance the car through the dealership. He specifically said that even if I got an auto loan from my bank, Honda Finance would refuse their check because it's from a third party (totally false). Can you imagine if his statement is true?! The dealer would be able to charge whatever interest rate they want and I'd have no choice but to accept if I want to buyout the lease. Just to be sure I called Honda Finance shortly after and confirmed that I can INDEED buyout the car with a personal auto loan from any bank. Honda Finance only refuse to accept third party DEALER lease buyouts. Since this is a claimed business. I hope someone who actually cares about your business reputation reads this review and better train your sales people. read more

I took in my car today for an oil change literally had to wait over an hour just to be checked in.

Very disappointing experience. I have been a customer of Metro Acura for years in the past so I expected Metro Honda to be similar. I was very wrong. Quote online will be no where near the asking price on the vehicle. They've got insane mark ups for tech packages that will probably never be used in times where we have GPS on our phones (which supposedly cannot be removed from the vehicle). Sales personal was not knowledgeable about several different vehicles; also was not very professional. Took my business elsewhere and found a dealer that would negotiate with me and treat me with kindness. This was a very distasteful experience and unfortunately would not recommend to friends & family. read more

I am so thankful a friend recommended me to metro Honda and sent me to Jimmy Chang! He got me in what I wanted, and made it so easy. Single mom with 2 kids wanting to buy a car is very stressful, I get anxiety just going into the dealership. Jimmy did not mess around, he got me what I wanted, and made the process so easy. Thank you so much! read more

Purchased a car for our daughter from Metro Honda. Had a great experience. Larvell took great care of us from the start. I would Ask for him and I highly recommend metro Honda. Sales and finance teams were also great! read more

My husband and I came in looking for a new car for me. Our experience was super smooth and our sales rep Luis Guerrero made the experience super easy and pleasant. Luis was very professional and explained everything with ease. He definitely new his stuff. If you are looking to buy a new Honda, I recommend that you go here and ask for Luis. Art, who was Luis's manager was also pleasant and nice. All in all Luis at Metro Honda was great and highly recommend this dealership. Luis my husband and I thank you for being great with us. read more

Metro Honda - Car Dealers Near Me - Montclair, California

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John Torres was very helpful. He did everything possible so that we could achieve the numbers we were looking to invest per month. He is very personable and makes you feel like he is on your side. In the end you don't feel like you've been taken. You get what you pay for and nothing more or less. read more

I had a tune-up service appointment for my Honda Civic, and also asked them to change the wiper blades. When the car was ready (I had to ask if it was ready since it was nearly two hours), I learned that they didn't replace the blades. They needed to know from me if I also wanted new blade holders, but no one had asked me that when I was waiting in the dealership. Long story short, when I completed the email survey from Metro, I included that they were short-staffed that day, but disappointed in the customer service. Two days later I received a call from Metro Honda saying that they appreciate my patronage and will replace the blades, at no cost. I made an appointment, and had it taken care of. It's nice to know that surveys are read, taken seriously, and responded to in a positive way. read more

Reliable when you need them the most! I had a great experience with Metro Honda. To give you a little back story... I had initially went to Penske Ontario Honda because I usually get my car serviced there. Any way today I had the most horrible experience there. I just got off a long night shift and my Engine Emissions light and low tire pressure lights come on. Now like a normal crazy person I pulled over and googled what this meant (which btw don't do that! You freak out more). Anyway I drove home super slow as I thought my car was going to die any minute. I checked for times Honda was open and decided to show up 20 min early so I could be seen. When I got there there were like 6 people ahead of me and we were all 20 min early. I waited patiently. Anyway, I told them what had happened and they ask ,"do you have an appointment?" I was like "I just told you these lights came on like an hour ago" - I couldn't make an appointment it literally just happened... They then told me "we can see you today because we have more than 100 appointments because of the holiday." I'm like "do you think I want to be here? I have plans with my family and I need to take my car" "I didn't ask for my engine light to come on" . This is emergent. I just need to know if I could at-least drive it tonight and I'll make an appointment and come a different day. They couldn't answer it and told to to visit a different place. The simple fact that they told me to go elsewhere made me very upset I started to cry. I left and decided to call Metro Honda which was another 14 miles away from Penske. I spoke with a service rep by the name of Moriah and she was super nice and understanding. She said she'd try to see if they could pencil em and and connected me with an advisor. Unfortunately the advisor was busy and I ended up leaving a message. I decided to go out on a whim and just drive there and shoot my shot. When I got there I told them the exact same thing and they had like 10 cars ahead of me. They also asked if I had an appointment but when I told them what had happened they said they would do what they could. Estela the advisor was super nice and helpful. I told her what had happened and she was very apologetic on Penskes behalf. I really appreciated the way Metro Honda took care of me. They saw that this was emergent and took it upon themselves to fit me in at-least for a diagnostic test. Estela informed me that I would probably need to leave my car until about 2 or 3pm and that she would continuously update me via text or call. She said hopefully they could fix the problem today but if not hopefully they could tell me what's wrong and let me know if it's okay to drive today and I could bring it in on the next open day. She also was kind enough to offer me a shuttle to my home. Estela was by far the sweetest person. She definitely is one of your biggest customer service assets. Because of her willingness to help and the manner in which she explained the services and how she went above and beyond is the sole reason I will now be servicing my car from now on at Metro Honda. It's actually more convenient because I just found out that Metro Honda is 3 miles closer to my home, which is a huge plus. Even though I'm disappointed with Penske Honda Ontario. Had that situation not happened I would not have had the wonderful experience I had at Metro Honda. Thank you for prioritizing your customers and their emergent needs. If you're looking for reliable service in the Chino/Ontario/ Montclair area and prefer a Honda dealership... I would 100% recommend Metro Honda. read more

Just as I thought this Crapy dealership couldn't get any worse, My phone stopped paring with the bluetooth, I had several family members try to help me with it, They suggested I take it to the dealership, When I pulled in for my appointment the service writer said I know I can fix this, Took two seconds, He kept looking at me like I was an Idiot! I said you think I am stupid don't you, He said you said it not me! What??? What a Jerk !! Then he asked me did you not have anything better to do then to harass me? Never ever will I do business with this Dealership!! I wish I could give zero stars!!!! read more

Had the best experience at a dealership yet! The service at this Honda dealership was awesome! The service from Alex Ashjian and Wilber Loya was outstanding. I will definitely refer this dealership to anyone who is looking to purchase a Honda. Couldn't believe how many type R's they had. Thank you Metro Honda read more

Metro Honda - Honda Civic Type R - Car Dealers Near Me - Montclair, California

DO NOT TRUST METRO HONDA! If the car is not on the lot, don't fall for the: Its due here any day now. My wife was told 1-7 days and here we are 3 weeks later, still with no car they promised. Then they tell you you're in a contract and can't change your mind. I know the deal can be undone but, lucky for them my wife has patients. The way they handled the whole ordeal was bad. Go elsewhere if they don't have what you want on the lot. read more

It's good to see dealerships rise above the auto industry, however little. Our purchase was a 2015 Certified Honda Accord Coupe (see pictures) for which we definitely paid retail money. But that's okay: it had all of 13K miles on it and it was effectively new. We purchased the car in the manner I suggest that everyone does: find the one you want and then go home and negotiate the deal via email. If cutting the absolute best deal is what you need to do, then that's how to proceed. While we were more after the specific car and were willing to pay for it, the stress was still lower nonetheless. You can generally avoid some of the slam purchases that this dealership - like all dealerships - will throw at you. Shout Outs: Arman the sales manager was friendly and worked the deal - something some dealerships won't do unless pushed. Marco the salesman had an easygoing, pleasant demeanor and delivered the car to our home. Rob Gillespie the internet POC was attentive and followed up nicely. So good job, guys. I give you the highest compliment: we will be back for another one. read more

Metro Honda - 2015 Certified Honda Accord Coupe. Flawless, as best we could tell. 13K miles. - Car Dealers Near Me - Montclair, California

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Made an appointment for service, but they don't prioritize people who make appointments. You will still be treated on first come first serve basis. My appointment was for 11:30am, I arrived before that to check the car in by 11:27 and was told worst case 1:30PM my car would be ready. By 2pm my car still had not been worked on. This is the last time I will ever come here. I would recommend any other Honda service department but this one. read more

I usually get Mark as an advisor (who is usually great and I've had no complaints coming here for months until today) today I got someone else, John....who didn't even seem to care enough to page anyone to ask a question for me. Check in process was fairly smooth. I was quoted an hour and half wait on the phone when making my appointment and when I checked in today I was told 2 and a half hours, because they overbooked appointments......people make appointments for a reason so that shouldn't be happening. They also offer a shuttle so I thought great I'll just use that to go somewhere in the mean time. It says they offer it Monday to Saturday until 4 pm every day but when I asked if it runs on a schedule or if they know when I'll get picked up there answer was "I don't really know it'll probably be a long while they just come and go no schedule". So predictably and planning is just not something the management team or advisors know how to do well around here and just plan to sit in their lobby for hours. When the shuttle finally did come I will say he was more than pleasant and professional which was great compared to the care (or lack of) that the service advisor gave me, But once I got in the shuttle that same advisor John tries to come pull him to drive someone else instead so I'm literally just sitting in the shuttle waiting to see if anyone is going to drive next. I also didn't get the usual Courtesy text i usually get from advisors in case I need to communicate during the process of my service. read more

Metro Honda - Pretty much lies - Car Dealers Near Me - Montclair, California

Do not bring your car here for service. Had a horrible experience with them. Dropped off my car here in a towing truck. Service people are not helpful nor friendly. Jeffrey was the first person who immediately informed me he was not going to be back the next day like that was relevant. Then I met Mr. Robert Ames and he's a total jerk and lack human empathy. Everyone at service department failed to understand or return my calls. Their own calling center sent Mr Ames an urgent message yesterday and he disregarded. My car spend the night at the dealer. I called early this morning spoke with Carlos at the service department who informed was going to talk to Mr Ames and never heard from him. I emailed the general manager Mr Lee hopefully I will hear from him. I think that a lot can be done and restore this situation. They need people who are willing to help and work. Mr Ames needs to find himself another type of occupation. I jumped in an Uber and here at the dealer. Me Ames informed me that he attempted to call me (I have no missed calls). I'm being charged $237.00 for a battery. read more

ZERO STARS IF I COULD. The minute we walked in, I felt uncomfortable because I felt like a college freshman surrounded by frat boy idiots hollering and being loud and disrespectful as my bf and I checked out cars on our own. When we finally talked to a salesman, he was courteous in showing us cars we were interested in, yet right after the first test drive another salesman said he was going to take over and was extremely rude to both of us. He said "what's the deal here guys? What is stopping you from buying a car? I don't want to waste my time and I don't want you guys wasting your time so help me out and let's talk about what we can do to make a sale." Like i didn't know we were wasting our time trying to figure out which care we're going to have for minimum 5+years? it's a life-changing event. stop rushing us. ultimately went to Nissan across the street and had a much more pleasant experience. will not be back. read more

Just came to get an oil change for my car and I come back to see my steering wheel stained and full of grease. The worst part is they didn't even have the decency to let me know. I had to find out when I got in the car. This place has no respect or consideration for their clients or their property !!! Terrible. read more

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Be prepared to spend your entire day here if you are needing service. 9:30AM appointment for an oil change and 3 hours later I'm still here. I don't care too much for the advisors either. They don't care about your concerns or offer much help when presented with an issue I won't be coming here again read more

Where do I begin? I am so happy with my service and everyone at Metro Honda, especially John and Yani! They made buying a car such a breeze! I got exactly what I was looking for with no stress. Thank you guys again for taking care of me! You guys definitely need to come here for all your auto needs. read more

They adjusted their mark up to make the deal happen and were very respectful through the process. I would recommend them to anyone looking into a new or used certified Honda. read more

NVEVER BUY A USED CAR FROM THESE SCAMMERS. I bought a used Hyundai veloster from these scammers 3 months ago, august 20ish. The engine is already about to die and there's only 100k miles on it. I'm down so much money because of this car and am contemplating SUICIDE. Please PROTECT YOURSELF AND YOUR FAMILIES from this place. I WILL NEVER buy from honda ever again. They even said they were going to have a documentary about their honda location. How about adding this story to your documentary. I want to let the world know what kinds of people you really are. read more

This place is absolutely awful. The service & communication has been so poor. I just bought a brand new 2021 Honda Civic and right when I pulled out the lot every single dash light came on. All they do is sell broken cars!! Buy a Toyota instead. read more

Called and scheduled an oil change within the same-day. Showed up and was greeted with awesome service! I was told about an hour or so wait and it ended up being like 30 minutes! James was great at making me feel welcome, asked if I needed the wifi password and was able to get me in and out very quickly! I would highly recommend to all my honda people! read more

The worst service ever !!!! I had purchased a used car here two months ago and not only did I ask if the oil change was complimentary the first time when I called they said yes . When I came in not only did they charge me . The minute I ask a question they are on the defense . Never come here again . So much for putting 5,000 down I can't even get one free oil change Today I called they never sent my tags and rent charged me for them when I bought The car ! I called to talk to someone and they said I'm sorry the manager is walking around can I take a message . Seriously regret ever buying my Honda here I came in today and for the first time I received Great service thanks to Brian ! Not only did he hear me out but explained everything to me and provided a solution . read more

We purchased a used vehicle from this dealership. Our sales rep was Steve Holguin. Steve was absolutely amazing. He was personable and made the entire process quick and easy. He represented Honda in a positive manner and truth be told had he not attended to us, we probably wouldn't have made the purchase that night. Thank you Steve! Keep being the kind person you are and you will be successful in all you do. Honda, you have a winning team member in Steve. Additionally, we dealt with Tim Ung in finance. He too was a great member of the Honda team. Great job guys!!!! read more

These guys didn't make a sale with me - but they did earn my future business. I'm mainly writing this as a shoutout to the employee that tried to work with my father and I - Yiwen. We were there window shopping for a car. And in comes my man, Yiwen, to show off this sweetass manual, 4-door, 2019 Civic Sport. I have to say, he definitely got a good read on me; knew the kinda car I was looking for; knew the kinda stuff I wanted. Was very upfront with his intentions, quite honest - was even willing to make some sacrifices on his end to make me walk away with a car. Yiwen actually did a good job of keeping my father and I there for awhile, trying to work with us. And normally, my father and I would lose patience and just find a reason to leave or storm off. But Yiwen? He's a straight-shooter; easy conversationalist; easy-going overall; knew his cars well. If money weren't the issue, I'd buy cars from him all the time. Unfortunately, that's not the case. But if you had to buy a car from anybody, buy it from Yiwen. read more

Leased a 23 Honda accord sport hybrid about 6 months ago. Brought it back to get a family vehicle and ended up with 24 pilot trailsport and the process was super easy/ gave us a tremendous trade in for our accord. Definitely recommend this dealership! I will keep coming back. read more

Had my eye on this vehicle I seen online, so I went to see it because it was at a sect price. Went for test drive and I was interested , until the salesman gave me the final price. It was.2k difference because they added all these other non-disclosed fees that were on the sticker in very small print but not on the on line price. Son of you decide to go here be advised to add 2k more to the price. Such as alarm and get this a 3m protection fee..... No bueno.... An Alarm fee that c was actually installed when they 1st sold the car. Fake a$$ Honda dealership read more

I would give -10 stars if possible. They completely took advantage of my ignorance of the car buying process. Do not trust this place. They stole all the equity in my car plus overcharged me for new car. This place should be shut down. Absolutely, no integrity. read more

i had an appointment at 10am to have oil change they told me it was going to take one hour to one hour and half. After 2 hours i asked about my vehicle and they told me they haven't done anything yet that i neve needed to wait 30 more minutes. I asked for my vehicle back. Really bad service!! Never waited that long for a oil change. Terrible experienc! read more

Don't follow Honda lease offer , keep making their own lease payments that is substantial higher then Honda , not good dealership will not recommend anyone, waste of time read more

Started my car buying journey here. At first felt like I was getting an amazing deal and the sales person was really good only down side was he wasn't too knowledgeable about the car i was looking at. Process went ok until it got to the negotiating. The manager came out and was rude and really did seem like he cared much to help me out. He basically told me if another dealer was gonna give me a better price then to go there because he wasn't budging on the price. I left and decided to go to Honda Ontario and got the car there with a better deal and top notch customer service. If you looking to buy a new honda don't waste your time at Honda in Montclair, drive a few miles down the the freeway and hit the Ontario Honda you'll be happy you did. read more

Over priced! I feel for the prices they charge, the knowledge, quality of work and service should be much better. Sorry to say, I Will never go here again. read more

RIP my 2003 Honda Civic Coupe. All those miles driving up and down the 405 to UCLA took their toll on you. Now comes the stressful, aggravating process of haggling for a new car. From my experience, it's usually an all-day affair of price negotiation with the sales rep, punctuated with back-and-forth phrases like: "Wait, let me check with my manager." "That price is below invoice." "Don't you want to save money?" "What do I need to do to get you into a _____?" "...OK wait, let me check with my manager." Absolutely cringeworthy. I'm convinced I can judge my car buying experience by tallying all the sales pitches I hear in a given day. Luckily when we sat down with Peng, the Fleet Manager, we didn't encounter any of that. He was very straightforward and offered us a decent price relatively quickly. I wish I could say the same about actually obtaining the car, as we got there at 12:30pm and didn't leave until 6pm. There was also a hiccup during the payment process. I would recommend writing a check when purchasing the car, as they can't accept a debit transaction greater than $2500 because of a merchant's tax and some other financial tomfoolery. While they let us drive the car off the lot, we had to return later that day to drop off the remaining check. So in all, Metro didn't change my outlook on the whole car buying experience, but it certainly could have been worse. I am quite in love with my new coupe, however : ) read more

Metro Honda - Car Dealers Near Me - Montclair, California

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I made an appointment to save time so they could correct an issue with a car I just purchased last week. I've been sitting in service line for 30 minutes and no one has come out. Other cars have been moved up without an appoint so I don't know why. Lots of blue shirts walking around but no one being "helpful". Really poor customer service. The customer behind me has same feeling. Update- Mark came out to write up and was very courteous so that helps. Still frustrating but it happens I guess. Because of Mark, I added 2 stars. read more

Had a fucking horrible experience after buying my car here at this dealership. Somehow someway these idiots mixed up my information with another customer. I've been getting spammed email with this customers information dated back since May 2016. Been calling, emailing them to get this problem resolve. After many attempts and a bunch of false promises on correcting the issue, I continue on getting emails with this customer's info. Their explanation is that their salesperson or keyboard monkey like to copy & paste information when filing your paperwork so having a mix up here & there are normal. Normal my ass!!! That's my privacy, that's my infos that are currently mixed up with someone else and that someone else have my infos...etc. If you want your identity mixed up with someone else or even stolen then this is the place to go to. read more

Got my Accord serviced here for an AC leak and battery replacement! Estela Pulido made me feel so welcomed and was very responsive. Thank you guys for the great service read more