Very surprised and disappointed by their unresponsiveness. Attempted four times to follow up on the estimate provided by David Cartwright regarding a humidifier/dehumidifier/air purification system for our home. The conversation that we had we he visited our home was informative; and he assured me that if we had any questions we could email him as he handed me a business card on his way out the door. We emailed him a few days later. That was Dec 5, 2019.... since then I've called 3 times and politely requested a response to our email. The phone rep said she reached out to him to let him know. My last call on Jan 3,2020, I shared with her what I've written here, resent my email in case it was lost, reacched out via their Contact Us page (https://www.michaelbonsbyhvac.com/contact/), and explained to her that it was my final attempt. Still no response. Unfortunate, because they had a potential customer, ready and willing to purchase. Brings doubt in our mind that they are not confident in the solutions that they propose. We will continue to look for a company interested in our request. read more

Had a service call for my AC fan not working. Company was responsive and technician was on time and even called ahead when leaving the prior call to let me know when he would arrive. He opened up the unit with the not working blower fan and got it going for me. I was told the fan is failing and will need to be replaced. I noted the capacitor attached to the blower fan and asked about replacing it. Was told it would be replaced with the fan. I said ok and said I would be in touch after my vacation to look into replacing it ($400-$500). Having some time, I did research online and determined that my scenario where the fan motor is humming but won't start, generally means the capacitor is bad. Which would make sense since the capacitor was 23 years old. I ordered on amazon for $13. Replaced it and motor starts right up. I don't understand why technicians don't carry the capacitors with them on the truck and why they won't replace them. I know they aren't all standard, but when I search for them on Amazon, mine are always at the top of the list, so some must be common. I would have paid $75 for them to replace the part. read more

Don't waste your time with this company. I had someone from their company come out to look at my HVAC system to see if duct sealing would improve flow and efficiency. I took off time from work to make the appointment - but he didn't make it. Everyone has their off days - so I gave him a pass. We set up another time to meet and he made it - but was an hour late. Once he got here, he tested the system and told me that they could guarantee a significant improvement in performance by sealing the ducts. He told me he'd send me a quote shortly so that we could get started the following week. That was almost 3 weeks ago. I gave him a week - heard nothing so I texted him and got no response. I then called the headquarters and the day after he finally got back to me. He gave me a price and told me he'd send the final proposal "in a few minutes". That was 8 days ago...I still don't have a proposal. Had I gone with someone else - the work could have already been done by now. read more

I had an appointment with him at noon for an estimate. He came early at 1150a and left 6 mins later. I know because my front door camera captured him coming and going, as I was heading home to meet him for the appointment. He didn't even wait until the scheduled time. Nor did he bother to call if he had to leave for an emergency. Called his secretary. She said she was going to try to reach him and call me back. Never got a call back. He's not even professional enough to communicate, and this fool left his business card as if I'm going to actually call him back to give him a second chance? Oh hell no! He must've been an ex-Comcast employee to pull this crap. People take time off of work, a simple call or text goes a long way. read more

Job: Installation of Mini-split in sunroom Pros: Chris S performed assessment using software/math to determine needs of sunroom AC/Heating. This company was the only one to do so. Competitive price, arrived on time, flexible and performed scope of work well. Cons: a bit of brick dust leftover but overall, wasn't terrible. A few handmarks on walls, but otherwise, was pretty clean. Given the job, I'm not surprised. I just left 2 other 3-star reviews for other people, but these guys get 5 stars for overall experience. I'd work with these guys again definitely. read more

Joe has saved my day! I had this sump pump running every two mins for couple of days and the other plumbing company wanted to me to wait couple of more day. Joe showed up in less than 30 mins, found the issue, called the WSSC and waited there till they found out the root cause of all the water. He's a real PRO. I'll hire him again, and will keep recommending his company to everyone around. read more

Last week one of my toilet's pipes started leaking, I leave in Rockville so I wanted somebody local that could quickly attend this matter. I called Michael Bonsby Plumbing and spoke with Joe; he rapidly told me what to do while diverting his route to me. 20 minutes later Joe was in my house taking care of the problem. His 20 year experience gives him IMO an edge over competition; price was reasonable and to my surprise he didn't charge me extra for the emergency call. We even discussed couple of projects for both of my bathroom that he suggested. I will definitely continue to use Joe Bonsby for my Plumbing needs. Manuel G. read more

Doing a basement remodel and wanted to get some duct work moved as well as get some "handy-man" work that the previous homeowner had done fixed. They made time in their schedule to come out and give me a quote the day after I called, talked me through the work to be done and had a quote sent over to me the same day. The crew doing the work showed up on time, did excellent work and actually left the basement cleaner than when they got there. I would definitely use them again. read more

had an emergency service and they told me they couldn't help for days and I should get a wet vac.

Rip off costs. They say flat costs and don't tell upfront. They charged 265$ for replacing a part that costs 16$ at home Depot and it takes 10 min to install. When I asked about why it is so costly, tech said part is costly... I would never use them and recommend to stay away. After I paid the check, I realised the average costs for similar service and tried to talk to them. They were chuckling over the over charged fees and asked if I signed their pad as if u can't do anything now.. never been ripped off before.... Just trying to help community not to get ripped off again. read more

I contacted Michael Bonsby Heating and Air to do maintenance on my system. The office staff was friendly and courteous. The maintenance worker came the next day serviced the HVAC unit promptly, efficiently and at an EXTREMELY reasonable rate. I will definitely be using Michael Bonsby Heating and Air again. read more

I was really excited to be supporting a local company when we decided to replace our HVAC unit. I completed the online form and received a response very quickly. They were able to schedule the appointment rather quick as well. My appointment time and and went with out the arrival or even a call from the tech. I sent an FYI email to the company hoping to receive some reason as to the techs no show. Nothing happened. The next day I was sent an email from the company to review my tech and his service. I was honest and asked to get a call back. Again nothing. I have no idea if they are cheaper, better qualified or a great company to deal with, but I can tell you they don't show up or respond. read more

Rep was very knowledgeable about the technology and the services to be provided. He also was very personable and courteous. He did and provided science-based estimates on how many BTUs our new AC/heating unit would have to generate for the specific room size and wall and ceiling materials, then recommended the appropriate unit to do the job. read more

Only giving 2 stars, due to promptness. Had ac service, needless to say money out the window. Requested a time for quote to replace my ac, booked and subsequently cancelled by the estimator. Never again!! read more

This company is amazing, informative and professional. I appreciate the salesperson who came to my home for his honesty in selecting my air conditioning units. He gave me info to make proper selection at the best price points possible.Bravo for that. I don't think you'll find this complete competency and courtesy in a service industry. read more

The AC was making a weird sound so we reached out to Michael Bonsby and I'm glad we did. The sound was nothing (just a loud condensate pump) but the check of the system revealed low coolant that had probably been the case since the system was installed several years ago. I knocked off a star because the cost of the coolant was higher than it should have been based on information found through my excellent google-fu, but I will use Bonsby again because they did a good job, didn't try to upsell me, and were honest about the pump not needing to be replaced. read more

The staff is superb and curteous. I specially enjoyed the conversation with the salesman (Chris Hale) who did a phenomenal job educating us on the ins and outs of Heat Pumps. He asked a few questions to understand our needs before presenting a couple of options. The techs were professional and cleaned up after themselves. They walked me thru what I needed to know. Couldn't be happier. Great Value!! Don't sell yourself short, I highly suggest you at the very least set an appointment to see why this crew is better than the rest. Worse case scenario, you'll be better educated. read more

These guys did a great job installing my new heat pump. They were on time, did a nice neat job, and cleaned up when they were finished. They were even nice to my dog! I would definitely recommended them to my friends and family. read more

This company does great work without a doubt. They went above and beyond for me and have for other family members and neighbors throughout the years. It is nice to have a company you can trust, count on and not have to worry about calling back for issues. Most recently they did an installation for my aunt. Her comfort level has greatly improved with the properly sized system, and she is very happy with the new system. Our system has worked flawlessly since its installation in 2012. The temperatures in all of the rooms are now even or within a degree or so since we installed the two stage heat pump. I am very impressed with this company's level of service. It goes far beyond other companies in the area that I have experienced. They do the job right the first time and have been there for whatever we need down the road. I highly recommend this company. read more

By far the most horrible company ever!! I do not recommend this company!! We agree and price to move my unit about 5 feet and modification of the duct work He sent me that contract and he ask for 50% deposit. Regarding the state of Maryland home-improvement commission Any company the ere licensed in Maryland the maximum the company can collect due to signed a contract is 33% that is the law. I meet with him twice and I told him to send me the insurance certificate for lability and Worker's Compensation and the next day he call and he said to me I'm sorry but I'm can do the job. What kind of company is this?????? read more

Michael Bonsby came to my home a few weeks back to fix my AC unit. I was worried that i would have to replace the whole unit, but instead the technician told me it was a simple repair. The technician was kind and courteous. He wore shoe covers to keep my house clean. I would recommend them to anyone read more

I found Michael Bonsby Plumbing through HomeAdvisor. I was in under a horribly tight deadline and cash crunch for a sewer line connection to an investment property which was already under contract. Joe Bonsby came out to the property the very next day, scoped the work in more detail than the other bidders, and was the lowest cost to boot! Joe worked professionally through all the property's challenges, and even stepped in to tackle one other plumbing issue for us at the last minute. He shepherded the permit through the (not so fun) process, and worked seamlessly with the contractor doing other last-minute work on the site. Joe is fabulous!!!! I highly recommend this company. read more

So, l give these folks points for being courteous and prompt. Their quoted price of $1600 to replace just a motor on a residential air handling unit was outrageous. I own a number of properties in Pittsburgh, PA and have had to replace far more HVAC systems than I would prefer, so I have at least an entry level idea about what things should cost. Even accounting for regional price and wage rate differences it was out of line. Especially given that I was able to have the work done by another company for half. I don't know. Maybe the fellow thought because I had a friend on site to let him in while I was traveling he could BS a huge price. Maybe the guy who did the work for half sold me junk. I tend to think the $1600 was just outrageous. Fortunately I paid the $59 diagnostic fee (reasonable) with AMEX. I'll be watching the bill to make sure I don't get hit with any spurious charges. Color me unimpressed. read more

I was extremely disappointed in my recent experience with this company. I contacted them due to their supposed expertise in Mitsubishi "ductless" AC systems - I had in fact used them in the past to install such a system at my prior home. They sent someone to look at my system and gave me very little information about what was actually wrong, and no information on how to fix it or what it would cost. But they did charge me $89 for the visit. I would have been happy to use them to do the repair if they had actually followed up with this information. I have called and emailed multiple times asking for a diagnosis and quote but have received no reply. The only call I received was to make sure they had my credit card number correct. Waste of money and very poor customer service. read more

Two stars- the rating reflects the price, not the technician. My compressor went out, and I called Bonsby for service (only HVAC service I could find willing to work on a Sunday without an "emergency" surcharge.) The tech was punctual, courteous, and professional. To be fair, I knew what the charge was up front and agreed to pay it, rather than pay another diagnostic fee and face an unknown charge from a different company. Bonsby charged a total of $564 to diagnose and repair the faulty compressor. $89 for the service charge, $268 for part and install on a two-pole contactor, and $207 for part and install for a 30/5 capacitor. The whole repair job took less than half an hour. I inquired about the cost of labor, since the cost of the parts themselves is negligible (about $30 total from Home Depot), and was told that parts and labor are billed as one (i.e., flat fee per replacement). If I had it to do over, I would go with another company. The fix worked, but those in the same situation will likely want to consider less costly alternatives. read more

Joe was knowledgeable, efficient and worked with me to replace my shower head in my older home. It works well now.

Workers were cheerful, helpful & gave some free heating tips that will help save $. Bonsby also saved thousands by recommending I seal the heating ducts instead of trying to sell an $8,000 replacement HVAC. read more

The team that installed my Mitsubishi split unit system were absolutely fabulous. I can't say enough about how helpful and conscientious they were. Juan explained everything to me so I could understand and explained the days work in advance. The crew worked quickly and efficiently without any issues. Juan consulted with me everyday about where I wanted the units placed and how to maintain them. He was so generous with his time and expertise. I can't recommend them enough. Perfect experience. read more

I had our heat pump replaced by Michael Bonsby two years ago. I got the best offer from them and the job was done quickly and neatly. They were careful not to create a mess and cleaned up after they finished. When I needed to sign a document, they came to my work instead of dragging me across town. I can't think of a better professional experience I had. I signed up for maintenance, though I didn't think I needed it very much while the equipment was new, and I got valuable advice about my thermostat settings. They also replaced my fan blade under warranty. Excellent company! read more

Bonsby is first rate. The staff are very knowledgeable, friendly, punctual and they know what they're doing. We had an entire new Mitsubishi HVAC system installed, and it works perfectly. We've also had them come out and service our old radiator and furnace. Prices are reasonable as well. read more

My furnace went out and I called Michael Bonsby Heating and Air and received excellent service all around. They came out the same day and I spoke with Irene who was very pleasant and very helpful. Their prices were fair and reasonable and I would definitely use them again for any future services. I highly recommend using this company for your Heating and Air Conditioning needs!!!!! read more

I have to give a BIG thanks to the people at Michael Bonsby. From the start, my experience with them has been great. They've been extremely accommodating and performed a phenomenal job. I have had nothing but great service from them beginning with the pleasant ladies answering the phones and their knowledgeable, friendly and punctual technicians (a rare thing nowadays). I first used Michael Bonsby to install a Mitsubishi ductless system in my house, but after getting such great service from them, I called again to order a replacement for my furnace boiler and water heater. Their prices are very competitive (believe me I shopped them around) in particular, when you take into consideration that they are an established company and they offer full guarantees on the product and services. I've make huge mistakes in the past with trying to save a few dollars by going with an unknown AC contractor who couldn't never be reached or located afterwards. I have learned my lesson; so I was delighted to find Michael Bonsby. I'm not the easiest customer to work with, and I'm grateful to Manny, the supervisor, for going the extra mile in helping me re-position one of the AC units after it was installed. Thank you again. read more