I like Michaels. This was my first visit to this location. Everytime I go to Michaels I feel "crafty." I am giving 5 stars for customer service. The employees were real helpful especially the cashier Trifari. She was very friendly and provided EXCELLENT customer service. I will return to this location. read more

I've been to a couple Michaels and this store seems to be under staffed every time I visit. If you have a question, consider yourself lucky if you see a soul walking by. A lot of their merchandise is over priced, so download their app and use your discount. Store is a bit messy, and I am sure is due to minimal staff scheduled. read more

It's really sad when you call a business and never get your question answered. I called this place today to ask if they had a certain product and was put on hold for more than 15 minutes. A person then returned to the phone and thought I was another customer. I patiently told her what I was waiting for and that I had already been waiting for 15 minutes. I was then put on hold again. I really don't think these people actually try to look up the product or go see if it is on the shelf because they are just too lazy. They just put you on hold and leave you there for the next lazy person to pick up the phone. I eventually hung up after waiting another 5 minutes and called back and asked for a Manager who didn't even bother to apologize for her incompetent customer service agents answering the phone after I explained what had happen. It's a shame when something so easy can't even be accomplished because no one gives a damn about their job or the reputation of the business. If I was corporate I would fire the whole sorry lot. Visiting this store location is even worse when you have to wait forever for someone to help you get something that is behind a damn Alcatraz cage and checking out takes forever and a day because you only have two cashiers who are checking people out and doing returns at the same time for about 50 customers standing in line. I'd rather drive 20 miles for a decent Michaels with better service. read more

Went in this location to purchase a gift bag. Left out with one of their artificial trees. Michael who was the manager on duty was beyond helpful. Such a nice and patient young man. Thanks to him, I left with the tree I have been looking for.!!! read more

Seriously the workers in here have no sense of urgency. Chatting with customers beyond a greeting when there is a line is ridiculous.

Three stars because they have everything you're looking for and more. The craft possibilities are endless if you have plenty of imagination. Where it lacks is in speedy register service, there is always a long line with only one or two people working the lines. Also, because the store feels crowded and just walking in makes me feel a little uneasy. I had trouble finding an item and there was someone that was able to help me out, she was really nice, in no rush to help me, and had high energy. I really liked that, I value when someone is willing to help me and go above and beyond to make sure I find what I need. read more

My most visited Michaels location since it opened. 4 stars only because the line is always long with only 2 cashiers. But then again, i think all michaels have the same issue. Personally, I've never visited a michaels with little or no line. (Seriously) Little advise, download the app and use the coupons to save yourself a couple bucks. :) read more

My favorite craft store to come purchase happy planner accessories. Although it gets disappointing that they sell out quickly and don't add new items quickly. The customer service is okay. read more

This Michaels closes at 9 pm not 10 pm. You guys need to update the times online!!!!!! read more

Michaels - Arts & Crafts Near Me - Inglewood, California

Adrianna gave me the best customer service ever. She was sensitive to my needs. Helped me. Left very satisfied Thanks read more

I went there today to by stainless are all eater bottles that was on sale for seasonal. Sarah box it up and really nice kind with a big smile. read more

I had a dress that the dry cleaners could not clean. Just a regular spandex polyester blend maxi.. The lady omg she was so nice and like 4 of her associates. She helped me find all kinds of fabric paint, dye, and even helped me try it out. I was in the craft room working it out. I'm so pleased with my experience. I will definitely go back there. For sure. I'm so embarrasses but I completely forgot her name. But it was yeasterday around 4pm-6pm. She helped me...she said it was now "personal" and was dedicated to helping me resolve my fashion disaster. Thank you guys for the help and taking time to assist me... I'll wear the dress up there soon. Thank you. read more

If only I could spend all day, everyday crafting!!! This Michaels is the closest one to the westside (I don't count SaMo location because no one in their right mind would CHOOSE to go there. Unless they're not claustrophobic/don't have a fear of falling objects. And the Inglewood store shut down). The only major issue I have with this place is staffing. There is NEVER anyone in the frame department, and it seems like the staff on the floor are legitimately trying to hide from customers. I went looking for some specific frames once and waited almost 30 minutes for an associate. And still didn't get helped. The store is pretty big-yet the aisles are super narrow-and the if the shelves aren't a bit of a mess, they're still usually stocked. Note that if you see something you want on the website, not every Michaels actually carries the item in-store. Also, make sure you use the bathroom before coming to this location because you're probably not gettin in. Unless you're waiting by the door, not knowing whether or not it's even occupied or standing in at least a 20 minute checkout line to get a sales associate to open it-just save yourself the trouble. The West L.A. Michaels (off Olympic/Sawtelle) CANNOT open soon enough! I will probably be there a minimum of 7 times a week:-) read more

Found various stencils and rollers to use for our small bathroom walls and doors. The selection were great and found the ones that really worked well. Highly recommend this Michaels for getting craft goods. read more

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Now I just had the worst class experience at Michael's and I signed up online for a class that said 10 to 12 which I thought was a two hour class and it turned out to be more of a 15 minute session once you get started. So I get there at 10 the slime instructor didn't get to the class until 1015am there was a proximally 20 kids, eight chairs, nine tables and out of the nine tables 4 tables were for the slime class they also had another classes going on in the same class (smh) so while we were doing our class they had an art class going at the same time with us. The second class that was in our class made a very difficult to hear. I think Michaels should have been set up before we came I thought that my kids were going to be able to mix up the slime they self. I mean everything in the class was all wrong. I will not be taking another class at Michael's thanks but no thanks they need to get more organize and prepare before you have over 20 children come to a class. And you guys advertise lol birthday parties oh my God read more

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I'll never order online again! I placed a large order and the charge went through immediately. Later in day day there were 2 additional charges on my account. When I called corporate I was told that the additional charges were "pending authorization charges" in case my original card didn't work. Which make no sense since it's the same card. I explained there was no mention of these additional charges when I placed my order. All the girl could say was "I understand your frustration" and "the pending authorization charges charges usually get reversed in 4-5 bussiness days. I asked to speak with a supervisor and was placed on hold for 34 minutes. I hung up and called back again only to be placed on hold for another 45 minutes. Then I called Michael's store and the manager told me there's was nothing she could do. I called my bank and filed a dispite. I am so disgusted with Michael's unacceptable online business practices. Also, corporate is definitely not in Texas. Out sourcing definitely being done. From now on I'll stick with Jerry's Artarama or Blicks. Michael is not worth my money any longer. read more

Yes I Love This Store. But today Jessica put the biggest smile on my face. She was an angel and I will go back to this Michaels every time I have a project to Complete. Thankkkkk Youuuu Jessicaaa read more

Get full names on any promise. Especially shipments! Get manager name and approval! This store mishandled a shipping order to USC. Sent duplicate order rather than cancelling when request was to expedite shipping. Customer service promised to cancel slow order. Then second customer service denied making such a promise. read more

I've never been to a Micheal's and not have to wait a long time to check out even when it's just a few people in line.....service always slow....trying to get floor help is next to impossible.... read more

Customer service was wack and lame !!! Everyone that worked there were blah. I perfer the location on Olympic, much better customer service. They always offer their customers coupons. So if you need to go to Michaels, I would drive to the location on Olympic!! Avoid this location. read more

I was in the store on 11/11/16 for a couple hours before I eventually needed the restroom. "OMG!" I wish I could have spared myself the horror! Outhouses were cleaner and definitely more sanitary than the Michael's ladies restroom. The handicap stall looked vandalized. The toilet paper dispenser was ripped from the wall and the individual trash can inside was flipped over with everything spilling out of it. The second stall didn't have seat covers but it did have #2 on the floor in plain site! The 1st stall had urine all over the seat which an employee so graciously left behind as I walked in! The entire floor was a combination of dirt and water and the one trash bin below the paper towel dispenser was covered with trash. The sinks were a dirty combo of gray, black and white. And all the paint was peeling from the doors obviously from people kicking their way in and not wanting to touch anything. Last but not least the cleaning schedule on the back of the door shows last cleaned on "July 16, 2016". I totally believe it! Even though I couldn't bring myself to use any of the stalls, I did take pictures of them. Hey Management, get some soap and 20 gallons of Clorox and fix that health hazard of a restroom! Better yet, call hazmat! But some of the employees are nice. read more

Nothing new on this update. Long lines and low stock on planners and planner's items. Holidays are fast approaching so hopefully they will hire more staff/cashiers. read more

It's a good craft store very nice also download the app so you can sercha items u need and the store u wanna go to and it will tell u where that items is and the isle read more

This is NOT I REPEAT NOT AGAINST this specific Michaels store. I ordered items which were 40% of online on August 11, 2017. It said 4 days shop to store. Two weeks went by and nothing. I can't get customer service on the phone to discuss. No updates on the shipment. NOTHING. Now the reason I'm not going to bark at the Century store is because I ordered it thru the website and the warehouse was to ship it to the store. Now I don't even know where to get a refund. Customer service email? No response. Customer service call? Negative. I have a special project I want to get done!!! read more

I just want some freaking markers out of the pad locked cage!!!! Why does it take 20 damn minutes for some to come with a key?! Every time I come here the service and the lines are SLOW! I am going to have to start traveling to another Michaels... read more

Octavio omggg he is a life saver I came in looking for nesting boxes and he was busy but he stop what he doing to help me and he found them for me I call 2 times and they said that they did not carry them ( So I want to say thank you so much ) read more

This is a GREAT store sometimes u find what u need others u have to look around elsewhere... Most of the time the store is nice neat and tidy i mean u have those moments HOLIDAY TIMES when its a wreck but that every store... read more

5 star for customer service Alcee was great super busy but multitasking! Lines are long but Alcee ones again came to the rescue scanning my items so when I get to the register I can just pay and go! Thank you Alcee :) read more

I love this store. I need to stop going so often because I end up spending more than I had planned. I'm usually asked if I need help finding anything but not always. But the times I usually go are busy hours. I downloaded the app and use the coupons from my phone and it is so easy to use. read more

Veronica with the penciled in eyebrows (who she trying to fool) is incredibly rude. She's not management material. She provides bad customer service...same with the rest of the employees. Better off going to another Michael's store! read more

Girls here need to be nicer!! They need to work on asking is we customers need help finding anything?

I really like this store chain due to the type of item that they carry! However, as a typical Southern California operated retail establishment the service is horrible! Moreover, as I stand in a concert length line with two cashiers I begin to wonder why do I continue to write reviews and alert the public of places like this if the management will do nothing but collect a paycheck!!!! read more

The customer service in here sucks. Or maybe came in on National Lazy Employees day. Its like any other Michael's as far as product goes but customer service sucks. I'll go to the Michael's in the "Oceangate' center, or even the one in Lakewood.. read more

This place is aww-igghtt. Went here looking for frames & some tracing paper yesterday. I was slightly disappointed with the paper selection but, extremely pleased with all of the discount frames! The service was kinda slow as other on here have mentioned. However, I'd come here again as it isn't too far & not too ghetto. Check 'em. read more

Nice, big location, well stocked and clean. The only reason I'm am giving a 3 star instead of a 5 is because the security guard is a little intense, followed me around the whole time I was in there and made comments to me about me still being there as he would walk by kinda rude and disrespectful if you ask me. Yes I was there for a half hour, but that doesn't mean I'm a thief. I understand that it's in a rough area but I was wearing shorts a tee shirt and had NO bag where was I going to stick stolen merch? I know he was just doing his job but I shouldn't feel like a criminal while I'm shopping. read more

I get my craft supplies here. Decently priced items, but this location is a bit unorganized. Lines are always long, but the staff is always willing to help. read more

Filthy and unorganize I have been to better Michaels stores. They lock up the acrylic paints and you have to ring for them to open the cabinets. The wait for service is long... they have finish shooting the shit, taking a cig break or your first child graduation before they arrive reluctantly with an attitude mind you. I will have to say no to this particular location and drive further for better customer service. read more

Ordered two mattes online, went here to pick them up, they only had one in stock. It was all dinged up. They took forever to find out if other stores have them and said I have to call in to cancel my order. Such a waste of time. read more

Besides taking forever to check out, this store is huge and has everything you need for any project!

Clean, organized, well-stocked store. Bigger and nicer than Hawthorne and West LA locations. I was there in the middle of a weekday so I didn't have cashier or service problems. Not sure what it's like on the weekends. In a great shopping center which is in the middle of a neighborhood which seems to be in transition.....lots of security personnel.....across from Hollywood Park Casino. read more