Great for a last minute, quick fix-up. The employees are very friendly and very upfront. The shop is also conveniently located to the shopping center, so you can take a trip to grab some tea, pancakes, or froyo. The only tricky thing is the parking. I never really know where to leave my car when I'm bringing it in. I kinda just leave it in the alley and it hasn't really been a problem. read more

went in for oil change, found out belt and brake fluid needed to be replaced for $500+, but they gave me free tire rotation and safety check. read more

Had my oil changed and safety inspection scheduled within 10 minutes. Staff is always helpful and professional.

They don't accept the phone app proof of insurance even though it's acceptable everywhere else in Hawaii. 40 min after "appointment" and car hasn't moved from where I parked it. They forgot to ask for the keys while I, out of habit, returned the keys to my pocket. They got it in shortly after I gave them the key. I was in and out in 2 hours. Good people working there. Not the most experienced, but good people. read more

Friendliness is big quality in service. From beginning to end, each staff had a smile on them. That shows they're a good team. They took care of the problem with my Suv in a quick manner which is a big plus. Im glad I got recommended to them and had a great 1st experience with them. Check um out!! read more

**WARNING: DO NOT BUY ANY COUPON DEALS ONLINE PROVIDED FROM THIS COMPANY THROUGH PAYPAL OR ANY OTHER THIRD PARTY!!!!** I made a mistake of listening to a friend who told me Midas has an awesome deal for oil change and safety check for $50. Well, it's no longer $50!...OR! The price has gone up cause I saw that same combo deal for $57 + tax! Now my review begins! I make the purchase online through PayPal, called Midas to schedule a day to do oil change and safety check. They take me the following week. I bring my Honda Civic in on time, and was told it would take an hour to an hour and a half. Ok, no problem. Two hours go by, I get a call from Rico (not sure of its spelt right) the manager,who was friendly, telling me my front and back brakes are needing to be replaced (a total of over $800+) AND! My shocks were leaking and needed replacement for both sides (each side was going to cost me $602). I then asked him, "I don't have to get the work done through you folks, right!?" And with a bit of hesitation, he says, "Oh, no, you don't have to get the work completed with us." I thought to myself Ok, great cause I use Capitol Auto (Phil the owner is so honest and helpful!) and they are the ones who do all the major work for our main car. I then call Phil about what was told to me from Rico at Midas Pearl City and he tells me to bring the car to him. I pick up my Honda Civic from Midas and drive it directly to Phil. He takes a 5 min look, comes back to tell me "Nothing is leaking!!" But you do need to have your brakes front and back, done. I told Phil, so if I get my brakes done, I can't go back to Midas and get my safety check completed?" He said "No. You have to fix what they said didn't pass inspection for your safety check." Grrrr!!!! He said "I'll do your safety check at no charge, no problem. I was happy about that because at least I didn't have to pay twice for a safety check. He then asked me "why did you go to Midas?" I told him I found an online deal from Midas and my husbands Civic needed an oil change and safety check, plus Midas is right down the road from where I live, so it was convenient and a decent price. Phil said "We'll, I charge $65 for oil change and safety check." I ended up paying $62.07 with the so called PayPal online deal....Doh! ‍ Well, hindsight is 20/20 and knowing better, never mind the deals at hand because they never really are deals! If it weren't for Phil's kindness (he did my safety check for free because I did my front and back brakes with him), I would've had to pay for a 2nd safety check or if not a 2nd safety check, $2,000 worth of work just to get my safety check! Paid $800 for Phil's quality work and complimentary safety check!Thank you Phil at Capitol Auto and NO THANK YOU Rico at Pearl City Midas!!! **Another thing MIDAS!! Please don't contact me or all these other dissatisfied customers to act as if you all care about our experience or the lack thereof cause the point of contact is non-contactable! So I'm gonna guess it's just etiquette to show people your trying to do what's right and you as a business care. If you're really interested in the lack of service I received, you all have my number in your system...call me!! I will update again should anyone care to find out details or give me a refund for a joke of a "deal"!!! read more

I had minor tire trouble and they told me come down and they took care of it immediately.

I called to see their availability to change my oil and conduuct a safety check. I was surprised to get an appointment within the next two hours. The reception was friendly and the service was quick and easy. I highly recommend this Midas shop to anyone who is extremely busy with little time to spare. read more

I love the customer services there Rico and his crew especially Janelle awesome service very friendly, fast and sufficient... They are very understanding especially when I had an attitude they stuck there ground and showed very professional customer service and understood I just had a bad day so I apologize for my attitude and thank you.. That's how you handle someone like me with professionalism and awesome customer service... I learned from you guys and thank you... Love Midas crew read more

We were in a hurry to get our oil changed and safety check done because the one year old was screaming her head off. I got her sleep and we may have caught them at a slower time but they were amazing! They let us hangout with the employees that weren't busy with customers and play guitar with them while our car got worked on and the baby slept in her car seat. We live on north shore but will definitely be coming back to this location! read more

Rico is the man! Ask him for help. I stripped my oil plug (thought was 14mm, seemed to fit good) but it slipped and stripped the bolt. He advised me it's actually 13mm (hey, he's the pro, not me, but I never had a problem changing oil before, first time this car) and to get a new plug across at Napa, and to use vice grips to remove the stripped bolthead. He did this for me, they go above and beyond. Case in point: I needed a new tire and there was a fee for tire disposal which I got him to take off, which isn't usual, and I made a tire swing. No parking? No problem! Park anywhere, on the left of the driveway- they will assist you immediately. In summary, ask for Rico if he's working - read more

BEWARE!!!! Do not bring your car there! Totally OVERPRICED. I've never shared comments before...this will be my very first. My family and I have had the worst luck in the past week with our vehicles...we've had to get brake aligned ($1000) on our SUV, tire blew on our Truck, will need to get a new rim $??? and then this...my son's alternator needed to be replaced... $1300!!! STRUGGLING with feeling stupid and taken advantage of. Just trying to survive .... I pray for everyone that's been in the same boat as us...and for some good to come around the corner. read more

This is the first time I have visited this store. They were very Courteous, Friendly and Professional. They cleaned my fuel injection system and did a very good job. My car runs much better. Mahalo Team Midas. Keep up the good work ! read more

honest reliable parts and service, been doing my inspections ffor several years, the mgr will always make sure you are well taken treated. read more

Rico and crew at Midas , I been taking my car to this Midas since 2009 . Every time I come here they will help me out to find what is wrong with my car. Very dependable and reliable 5 stars for me . Even when the computer doesn't know what is wrong they find out what is wrong and fix it . Even the customer service in the office rocks . read more

Rico and his staff are some low class mechanics. I have an intermittent abs light on which was never a problem before getting safety check but instead of letting me know i wasnt gonna pass they just do the inspection knowing it aint gonna pass and charge me for it. I dont have time to be taking off of work to go there. Thats the difference between honest people and people with no decency who rather take a quick buck. Midas your all fools in my book never going back worse shop on the island. read more

I've always had good service here I've brought by 2008 Nissan Quest maybe 3-4 times now and they've give me great customer service especially Romel, today I called them at 3:45 and told him I had no power steering and he told me to bring the car that they close at 5:00 ,they previously fixed my power steering pump and hoses a couple of years ago so I get there around 4:05 ,Romel and another worker was working on my car and was done by 5:00. Thank you so much to Romel. John and the other worker(don't know his name)for giving great customer service. read more

Not sure why Midas has bad reviews. My experience today was terrific. First of all, it was recommended by Janelle (receptionist?) to make an appt, which I did. This probably saved me some waiting time. My exhaust and drivers side door handle was fixed in 3.5 hours (I dropped my truck off at 0730 and it was finished by 11:00). Rico, who checked my truck in, was courteous and helpful. Janelle, was also polite and courteous. DW read more

Ive been going to this shop for many years and so has my family. I'm not a big car person so I'm not sure what prices for car services are considered too expensive. What I do know is that my experience here is always positive. The workers are very friendly and talk to you like a friend. The shop location is a bit tricky because space is limited when you go to park. Its kind of in an alley and theres not a parking lot. But a plus is that they are surrounded by lots of shops and restaurants so you can drop your car off and go have lunch or shop while you wait. I'd suggest calling ahead to get a price quote before you go in. read more

I don't know what kind of tires they sold me but of the four: after 3 months one tire got flat, and now another tire I have to fill with air every 3 weeks. read more

Recently went in to get a safety check and I failed the inspection! Apparently my wiper blades needed to be replaced. I drove to Walmart, youtubed how to replace a wiper blade (yeah...I'm resourceful like that), slapped the new ones on and went back to Midas. They completed the inspection in 15 mins and I was out of there. I was really glad they were so quick. Thanks for the speedy service! read more

Taking 3 hours on a job that was said to take only an hour. One of their workers, also said that he needed to order a part for my car yet after waiting an hour and no parts coming in, he just puts back on the tire. This is one of the most horrible places to go for car service. Do not go here! You will be wasting your time!! read more

Got my right rear wheel bearing changed out for a 1999 Subaru Forester. It came out to $460 but I had a $30 off coupon, it only took 4 hours for them to do. Everywhere else was going to charge me over $500. Super friendly service from the front desk lady. After the wheel bearing was changed out my car felt like a totally different vehicle. read more

I went to Midas in Pearl City to have my A/C checked. They fixed the problem, but immediately my heater isn't working. My husband calls and tells them the situation and they schedule an appointment for me. I go in upset thinking they messed up my heater. They fix my heater and come to find out, it was caused by something Ford Dealership in Pearl City failed to do when I took it there. My hats off and apologies to Midas staff that day. You provided awesome service both visits even when I was being a jerk!! read more

ive been coming here for years because of the service and honesty. rico and janelle have been the main reasons why i keep coming back. come here for honest and quality work. read more

DO NOT GO HERE. TAKE YOUR CAR SOMEWHERE ELSE. They tried to rip me off by saying that my car "needed" this and that, but my car did not need no such things. Also, what they don't realize is that I tested them to see how honest they were. I had recently gotten my timing belt changed by a mechanic several months ago (and I would have gone back to that mechanic, but he was on vacation and I needed to get my oil changed so that's why I went to Midas on spur-of-the-moment). Anyhow, I made like I didn't know anything about cars, and I mentioned to the mechanic at Midas, "I just recently purchased this vehicle and I'm not exactly sure what kind of maintenance was already done on the car. Do I need to change my timing belt since my car is an older vehicle?" He said that he would let me know after inspecting the car. After he inspected it, he returns and says, "Yes, it looks as though you would need to replace your timing belt." As soon as he said that, I said, "Thank you for your time", and then left. What a LIAR! I was so furious that the mechanic was so deceiving and lied straight to my face. Bottom line... There are much better places for you to take your car. Do not go here unless you want to be ripped off and pay for things that your car clearly does not need. I understand that every business is trying to make sales, but how do they expect to have returning customers if they try to rip them off and deceive them. I would give this place ZERO STARS if I could. read more

Took my truck in because a tire was wearing down on the outside. Midas told me I needed new struts and ball joints to the tune of about $2,500. Went to another mechanic who said i just needed a wheel alignment. I'll never go back to Midas. read more

I went in for an oil change and I asked them to check my coolant level - part of the check, right? They told me it was fine. I drive home and pop my hood. Couldn't even see my coolant level. I added coolant and checked it over the next few weeks. Didn't move. So no my coolant wasn't fine, and no I didn't have a leak. Thanks for nothing. I won't be back and neither will anyone I talk to. God knows if they even changed my oil. I wish you could give zero stars. read more

i went to midas to get a quick oil change for my fiance's car after stopping at another place. the manager met me at the desk at midas and told me it would be about an hour. not a problem i thought. i have my book with me. well an hour turned into 2.5 hours with just me in the waiting room. they were extremely apologetic and offered me 10% the next time we need service done. even though the staff was very nice and the work great, ill make sure to the get that 'hour oil change' signed in a contract. read more

Watch out ! Be careful about Midas at Pearl City. You can easily be ripped off if you don't take care of it carefully. My experience are I took my car in for brake change, the brake replacement itself with so called discounted from my $50 coupon, the cost was $195 w/o parts and labors, total $361 for only 2 front brakes. As soon as I went home, I found out from my son, he called them prior to me bringing in the car, the total cost suppose to be $159 per axil include parts and labor per phone call price check, and I even saw a flyer with the same special on top of my kitchen counter. Next one was the car starter replacement, the cost of the rebuilt should be $280. Total bill came out $620. I was told it was taking into account of the old starter trade in of $70 and the coupon of $30, which I later on found out none of that was taking into account. The above two incidents, I'd been ripped off by approximately $150 plus. More so, they suppose to topping all fluid, air tires, and make courtesy check for some others according to their flyers and commercial, NONE of that was done. It was a total empty promises, lying and BS. Remind to all the people out there, checking with couple other vendors, and make price comparison. If any unfair treatment, post it to Yelp so that other people won't become another victims again. read more

All I have to say is I brought my car in for a broken flex pipe and was quoted at just under $1300.00!! I know exhaust systems is not their specialty but I was told the entire exhaust had to be replaced, and other parts of the exhaust, (because of this, becuase of that) and so on. Took it to Lex Broadies and was quoted just over $300. I eventually had this problem fixed at Exhaust Systems Hawaii for only $180.00!!! Beware of getting sold more than you need here! I know they'll probably have a good reason(excuse) for this. The staff was friendly and professional but that may entice you to believe everything they say. I wonder how many people have been sold "too much" service?!! read more

Great service!! Went in for a quick safety inspection and was complete in less than 10 minutes. Coffee, TV, wifi and magazines in waiting room. Entire staff very polite and helpful. read more

I went to this place last year to get my safety inspection. They did a great job and were efficient. Things have changed since, they are now extremely slow and took over an hour and a half just to do a safety inspection. Then they lied about why. Their service has really gone down hill and I won't be returning here. There are too many good auto repair shops in Aiea to go here. read more

No Stars (if possible negative stars) I believe it is the customer's right to be disclosed of any hidden costs when offered a service, especially on product sales - in this instance the sale price of 3 for 4 tires. Salesperson (H. Asuncion) did not disclose any information until after the service was performed - at that point too late. It is clearly understood that installation costs will be incurred, but it is alarming when certain options like adding nitrogen fill, road side service, and alignment costs are added without notice. When refunds were requested, we were told that the deal would not suffice unless we kept the costs. This was discussed while he could not brandish an official advertisement with disclosures. I understand we all have to make a buck but to do it in malicious manner is pretty sad. If I owned the company I would strongly consider the evaluating the tactics needed to make a sale. If this is the company's strategy than all the luck to them. As for the general public, let this review be a warning of doing business at this entity. read more

Highway robbery. They quoted my auntie over 1300 to change various parts to pass a safety check. When she took it to Chevron, nothing was wrong and it cost about 20 bucks. I talked to a friend of mine who said he's heard that this pearl city location tries to charge crazy prices for changes your car doesn't need. The manager or president Jimmy is a prick and really rude. Take you car here at your own risk. BEWARE. read more

Made an appointment for inspection. My new insurance card wasn't watermarked, so I said I would need to reschedule. I was told no, they could still inspect it and I could just come back any time with the card and pic up my new sticker. Great! I ran over after picking up the correct card the next day and was told that I couldn't just get my sticker - only certain people can give it to me. So I made ANOTHER appointment to come back a third time. I was told again that yes, the person was here but they needed to do some pictures that they didn't do during my appointment, didn't tell me about the first day I was there, didn't tell me about the second day I was there. So, I sat. And waited. For over an hour. I asked for a refund and was told no, that that wasn't an option. My car was held hostage because someone just didn't give me the information I needed. I wasn't expired I should have just been allowed to reschedule! Oh, or given correct information, by anyone, any time I was there. read more

wonderful company. i have been going there for 12 years, and on the third car, for oil changes and inspections. i love janell who mans the front desk. friendly, knowledgable and always makes me feel welcome. the service i receive is fast and competent. i lease vehicles so see them 4 times a year and i always leave feeling like a valued customer. i highly recommend this business! read more

I definitely will not be bringing our vehicles back here to be serviced. The guy who helped me (who I later found out is the manager) took advantage of the fact that I was distracted, had my infant daughter with me, and was just trying to get things fixed up so I could get the rest of my errands done and get my daughter home. The new truck I'd just bought supposedly wasn't going to pass inspection because the manufacturer recommends changing the struts at 50k miles. After talking to other mechanics/friends in the area, I'm now thinking it would have passed and he was carefully wording it so he could get me to have the car serviced. After buying the truck, I thought it may need an alignment from the way it was driving. The alignment had passed inspection fine but when I asked the manager about it, he said it passed without issue and then asked if I wanted them to do it anyways...? I said no because if it had passed and wasn't an issue, I shouldn't have to mess with it...not to mention that's $90 on top of the few hundred he was already talking for struts. He said okay and then quoted me a price for new struts. While I was waiting, I heard the same manager tell two other people who were getting their cars inspected that their struts were a "safety issue" and that he highly recommended they get them changed and that they were running a special. That's when I started getting suspicious - what are the odds three different vehicles had the same problem within one hour, coincidentally while they were "running a special"? After all is said and done (quite a while later than he estimated), they pulled the car around, the guy at the counter gave me the same total the manager had quoted me, swiped my debit card, and folded up my receipt and stuck it in an envelope. I should have taken the receipt out then and there and checked it out but my daughter had reached her breaking point after waiting an hour and a half and I just wanted to get out of there. It was my fault for not double-checking what I was paying for. When I looked the receipt over that evening, it had a charge added on for an alignment. The price he quoted me was for the struts AND alignment, even though I told him not to do the alignment. He pulled one over on me and made me think that price was for just the struts. Typical slime ball mechanic. From now on I won't let my polite nature and the distractions from kids and errands crowd better judgment. Lesson learned. read more