Great value and incredibly kind staff! Highly recommend! Will definitely be returning again!read more

My cabin was barely adequate. Everything in it was very old and poorly maintained…read more The AC was unbearably noisy. There were a number of small holes in the walls where art or shelves once upon a time. It wasn't spotlessly clean either; dust and some sort of gritty film covered the bathtub surround. It was advertised as a non-smoking room, but the smell of stale tobacco permeated the walls. The bed was okay...the sheets were clean, but the mattress was a bit spongy for my taste. There is a two-story much more modern motel building on the property, and it might be better; but I'll never know. I won't chance it again.

Kimberly (Kim) Moya is efficient, pays attention to details, has great communication skills and…read morefollows-up. I needed my heating & a/c serviced. Kim was on it! She connected and the service was taken care and done in an expeditious manner. The technician she sent was really great. I was both pleased, put at ease and relieved. I'm glad that Kim was handling it.

We stayed at las Gaviotas for 4 nights and enjoyed ourselves…read more The condo #93 was very clean and modern. We did have some ants visit us and I texted Rick on Monday early evening and he was able to have a pest control company out the next morning!

I recently purchased an investment home in Victorville. I interviewed a half dozen local property…read moremanagement options in the area and Paradise Family Realty was an easy choice. The other management companies were treating me like a number, you know how it goes. If a management company doesn't care about their land lords, it is safe to assume they're not going to treat your tenants and their families any better either. When I called the Paradise Family Realty office I got in touch with Nabeel. Set aside for a moment how surprised I was to get a pick-up on the first couple of rings, Nabeel was immediately sincere about earning my business. I didn't feel like I was being given a routine sales pitch or the sense he was at all desperate for business which, in my opinion, are dead giveaways of a failing company. Instead, he was interested in my expectations and my thoughts on the future of my investment. Nabeel explained how he operates his business to help me determine if his company would be a good fit. Customer service is extremely important when dealing with renters as a land lord. I couldn't make a scheduled appointment with him and made a call to his personal line very early in the morning to leave a message, he picked up! He explained it wasn't a problem so I came in at another time to talk business with him. When I arrived at his office, he again wasn't pushy at all. There was no "it costs this much, here are my rules" that I was getting from other agencies. He spoke proudly of his family and his philosophy on good business. People, this is rare in Victorville. If you're from the area you know this all too well. We have a bunch of crooks in this town looking to make a quick buck, but Nabeel is passionate about his family's name, which is well known in Victorville in fields that have to do a lot in people's well-being, like medicine, where his office neighbors at the moment. He went on to express how important he thought it was for the family in my rental property to be happy, and that really sealed the deal for me. I've been working with Paradise Family Realty for a few months now. I'm over seas so Nabeel set up an electronic transfer of rent to me. I sent my property inspection report to him with the identified issues and he had a professional quote in my inbox faster than I could have ever pulled it off myself. I get emails regarding my taxes and copies of all the paper work in a timely fashion. I don't know what else you can expect from a property management team, but as a landlord or a tenant this is pretty text-book service that is truly top of the line. Nabeel speaks highly of his company's clients, his name's credibility and is willing to work just about anything out with his clients. If you're worried that this review isn't genuine, feel free to email me at cmanginelli@gmail, I'll be happy to exchange numbers with you and get you a personalized review. Victorville deserves more premium quality customer service and I want to see this company succeed as it should. So in short, I couldn't be happier.

Unfortunately, my family's experience with this company was far from positive. They represented our…read morelandlord, and instead of acting as an effective middleman, they often added to the confusion. There was constant miscommunication between the landlord, the management team, and myself. I'd get calls directly from the landlord even though I was told management was handling things -- clearly, they were not. One of the major issues we dealt with was recurring electrical problems in the home. Management acknowledged that the main light box (where the house receives its electricity) needed to be replaced, yet they allowed it to remain unfixed for an extended period. Many of the other issues in the house were also not addressed in a timely or professional manner. Despite always paying rent on time -- and even fixing several things out of my own pocket -- we felt completely abandoned as tenants. The workers they sent out were never from reputable companies; they were more like temporary handymen doing the bare minimum to get things working -- until it all broke down again. While management did at least answer their phones, they rarely took meaningful action to solve problems. They failed in their role as intermediaries between us and the landlord. Overall, I wouldn't recommend this company based on our experience. Their lack of follow-through and care made our time renting with them very difficult.

Michelle is amazing: your search for the best real estate agent ends with Michelle! I interviewed…read moremultiple real estate agents and Michelle stood out above and beyond as being the clear best! Michelle knows the market really well - she has a great pulse for what is going on, what each of the sub-neighborhoods are like, other lake/Association issues that might effect purchasing and selling, etc. Another great thing about Michelle as a buyer's agent is that she doesn't rush you into a home just so she can get a commission - I love how Michelle will point out negatives in a home that I might not notice (like deferred maintenance, water damage, etc. that I would not have noticed) because she truly is looking out for you and not just trying to quickly close a deal. Michelle truly cares about finding you the best home and will even wait months & months (or even years like she did with us!) and never complain about touring tons of homes with you until you find what is the best fit and checks all of your boxes. Michelle makes it her mission to find her clients their perfect home - and never settle! So here's the thing: I have an intense attention to detail PLUS I've had a real estate license for two-decades, so I have way high expectations when selecting a real estate agent to represent me and Michelle has exceeded all of my incredibly high expectations! I really appreciated how Michelle would photograph or video a home for me if one came on the market while I was out of town and couldn't make it up to Lake Arrowhead to view it - that is just one example of how caring she is! I also love how detail oriented & attentive Michelle is and she truly has your best interests in mind! We appreciate Michelle's experience and great judgment on if a property will be a good fit. Michelle also has studied interior design so she has a great eye for what would go well in a home you buy and for staging homes she sells. Michelle doesn't do anything less than amazing - all of her photos, marketing, pricing, everything is top notch! As a seller's agent she portrays your home in the best possible light and is really incredible at marketing. Michelle is an above and beyond agent! Even after the close of your home, Michelle has a great network of contractors that she can refer you to for maintenance or upgrades for your home. Everyone Michelle has referred me to has been top notch! Also, Michelle is just a super cool person - I enjoy spending time with her and during the process of finding us our ideal home she has become a friend! In addition to being privileged to work with the best real estate agent on the mountain, I just enjoy hanging out with Michelle! If the little details matter to you and you want an agent who you feel truly has your back & best interests in mind - then Michelle is the agent for you. We couldn't be happier with our experience because she found and secured us our dream home - and I gained a friend in the process!

We purchased a home in Lake Arrowhead this past October (2020) and Michelle was our agent. I…read morealready had a sense it was a competitive market and we couldn't afford to get into bidding wars so I knew we had to select the best agent possible to work for us. I did a lot of online research and sleuthing, a lot of the other agents in L/A seemed 'typical & vanilla', what I liked about Michelle was the way she put herself out there online, and appeared to have an excellent working knowledge of the area. We locked in Michelle immediately to begin our hunt. In a matter of weeks we saw over 20 places in Lake Arrowhead and Michelle was brutally honest at times, feelings had to be put aside as I realized that she wasn't just trying to get us into 'any' house and get us off her books, she didn't want to see us over pay or end up with something that needed more 'fixing' (hello, lipstick on a pig) than we could afford. After a number of weeks and many trips to Lake Arrowhead we found the right place for us, escrow was super smooth, Michelle and her team stayed in close contact through the entire process (much more enjoyable than our first home buying experience) We closed early. But here's the real magic with Michelle, she gave us SO MUCH intel on Lake Arrowhead, the pro's the con's and the how's and the when's on how to thrive and survive in Lake Arrowhead. We have friends that moved here 18-month before us and my Wife (Janeva) and I are informing them on things about Lake Arrowhead, on top of that we had new neighbors move in recently near us as a snow storm hit, and they were completely unprepared, their agent gave them no intel at all on the area. Michelle not only helped us secure our home that we absolutely love, but she gave us a head start to mountain living that has us years ahead of others. If you're serious about wanting to buy OR sell a property in Lake Arrowhead you would be a fool to not use Michelle, you will need to be realistic though as she'll most certainly be real with you. Thanks Michelle - th

I want to say a big thank you to Miguel and Amber for taking such good care of my Airbnb house in…read moreBig Bear. You guys did an awesome job! Your hard work and how much you cared about everything really made a difference. It made me feel happy and not worried knowing you were looking after things. Thanks for making sure the guests have a super great time. You both rock!

Months ago we bought our cabin. I reached out to Miguel with multiple questions he was always quick…read moreto respond and friendly. We interviewed many companies to manage our short term rental property but none seemed to be as genuine as Miguel and his team were. Miguel cares for his properties as if they were his own for me that was huge. I live hours away and cannot get to an issue of one were to arise. I have always found them efficient, easily contactable and focussed on their clients interests. Their access to reasonably priced tradespeople is also a plus from a homeowners perspective. Their focus on their customer's interests is an important part of property management and I recommend their services to any future homeowners seeking trustworthy property managers who specialize in this area. I will be a long-term, satisfied client of theirs. Having experienced a number of different property managers over the years, I have no hesitation in recommending their services.

Simone (and her assistant Chelsey Carroll) won me over from the beginning as I interviewed realtors…read moreto sell our family cabin of 68 years. To begin, we share a love of this beautiful mountain and community. In addition, Simone was very professional, very organized, with a no nonsense yet extremely caring approach regarding our emotional transaction. The process couldn't have been more seamless even with multiple offers to contend with. She was involved in every detail including meeting with and recommending reputable contractors for the sale. Simone was available for any and every question too! Her integrity was matchless. Our cabin was well staged and quickly sold for above the asking price. I could not have been happier with my choice in Simone! Together Simone and Chelsey worked diligently to help the sale happen sooner and even helped me donate large items. Simone far surpassed my hope of realtors. Thank you, Simone! Thank you, Chelsey! God bless you both.

Simone is a very thorough, knowledgeable and patient real estate agent specializing in Lake…read moreArrowhead and the surrounding communities. She was very honest throughout our often rocky home sale in Lake Arrowhead. I mention this because, like all sellers, we hoped for more that the final sale produced. She was always clear with us about the changing situations and whether the offer(s), and subsequent demands from buyers were reasonable, or if we should reply, provide a counteroffer, or just say nope. Buyers, especially in the mountains, seem to always ask for more, even if the last offer/counteroffer were clearly reasonable. Even at the last minute. Simone helped us thread the needle and get the home sold. Simone constantly updated us about every showing and offer, and was dogged in her determination to get follow up from any other agent who showed our property. I heartily recommend her and her agency to any prospective seller. She will go out of her way to accommodate sellers, especially those who live full-time off mountain.

Theses guys are really top notch! Tristian (hope that's spelled right) and another guy came out…read more Tristan dealt with our home warranty company with us to get authorized to do our repair. He was so nice and patient and didn't complain in the slightest for the extra time it took to do it! Once they started working it was fast and done right. He made sure we were good to go! After three days of no hot water with rain and snow fall he was greatly appreciated! Even calling the office we felt like they cared and wanted to help... which was nice because we called around to about 8 other companies some where nice but couldn't do the work and some made us feel like we were bothering them with our need for service which is really odd- So a big thanks to Tristan (?) and O'Brien Plumbing from our family for punctual, quick, clean, courteous, friendly work!

One star is too much. Rick and his son are the most incapable plumbers I have ever worked with. I…read morehave worked with plumbers for 40 years as a general contractor and his Son totally screwed up the new valve in the shower. When Rick came to see the unacceptable work he actually told me he would see me in court. He was way over priced and did not Guarantee his work. Charged $1500 for an $800 job. his son only worked about 6 hours. He was over the top rude. Go with Lake Arrowhead Plumbing. They are kind and through. What a 100% JERK. He may try to deny this, but I'll tell you what an iidiot. His energy is horrible and nothing to have around in this wonderful life we live.

My review is as an owner of a rental cabin in Big Bear Lake. For years, we had been with one of the…read morelarge property management companies on the mountain with very lackluster results. Not much rental activity except in the winter, damage to the property that went unreported by housekeeping, and just the general vibe that our small cabin was a very low priority for them. Finally, we made the decision to change management this summer after we completed a remodel. I found Leanne in a Big Bear FB group online along with several other PMs who responded to a post I made about looking for new management. Leanne was the only one who provided helpful, tangible information when she reached out to me. We spoke and then I decided she and SkyHigh cabins would be our new managers. The onboarding process was smooth and detailed. They are extremely professional and walked me through the different stages of getting ready to "go live" on the various platforms they use. It took about 6 weeks to get everything completely switched over. But when we did go live in mid-October 2025, all I can say is WOW!! We've had 12 reservations made in just over a week's time! We didn't have 12 reservations in the last year total with the old company, so this has been very, very exciting for us. Aside from all of that, Leanne, Jennifer and their team are very communicative and helpful. If you are looking for new management, I cannot recommend them enough. Just do what they tell you to do, use their vendors, and follow their lead. They have figured out the algorithms and rental platforms to such a degree that your property will actually start to pay for itself. We were on the verge of selling our cabin, but now, we will be able to hold on to it. Call them today!!

Best decision I ever made for my Big Bear rental was partnering with Sky High Cabins. They take…read morecare of everything from permits, taxes, rental bookings, cleaners, hiring repairmen, etc. - Thank you for all that you do!

Had a horrible experience with this company. Was grossly overcharged by the plumber that showed up…read more When I called to dispute charges with manger or owner I was told they would touch base with worker and get right back to me. Never heard back left a couple messages. Then noticed the check had been cashed. Never to hear from them again. Definitely a swindlers way of handling business. I would never recommend this company for any repairs or services. There are plenty of other options. Anyone taking advantage over someone in a predicament is far from honest or worth doing any kind of business with. *had to pick a rating so chose 1 star otherwise I'd give it zero ratings!!

We used Thrifty to assess am issue with our heater blowing cold air. It was the beginning of…read morewinter, so they were understandably very busy. We were told we'd have to wait three weeks, but that was better than other places quoted. We have a fireplace, and it was beginning of November, were fine until then. The very nice scheduler said they'd put us on a list in case there was a chance to fit us in sooner. Luckily just that thing happened two weeks out. The repair man showed up on time, and was very clean, friendly, and professional. He asked thorough questions and assess the situation fully. He finds have time us we needed a new heater, but he was very honest. He did a couple of tests to be sure and found that we only needed a new thermostat. He answered all of our questions in detail and in ways that we could understand. He offered to install thermostat for free if we ordered through him. Otherwise, he said it was so very simple to do we can do ourselves, and he even showed us how and sent us detailed explanation on how to do it with one we would go buy ourselves. He offered advice on thermostat types and brands. Definitely will use again!

We stayed here in early April for a one-night stay. The bed was super comfortable, and the sheets…read morewere so soft. We had a beautiful view from our balcony with a partial lake view. The room was quaint and nicely decorated. The staff was friendly and we enjoyed our stay.

This is my first time visited Crestline and The North Shore Inn.It was a quick one night getaway…read moreand we sure had a great time. We got the one bedroom suite upstair.It was a cute and cozy room.Come with full size fridge,full kitchen and fireplace (They do not allow you to bring your own logs and they provided a Duraflame fire log that will basically last a longtime) Separate living room with balcony connecting bedroom and living room. Bathroom was big and clean.If you like vintage vibe type of room you'll love this place but if you expect the modern type of room this might not be the place for you.The pillows were comfy and it's more than enough for 2 people but the mattress was quite too soft for us but we didn't woke up with a back pain or anything and we had a good night sleep. They have parking in the back of the building. Location was perfect! Close to everything.You can walk to the market and the lake was across the street! Perfect. If you're looking for a place to stay in Crestline and you love vintage vibe.This is the place for you.