Great value and incredibly kind staff! Highly recommend! Will definitely be returning again!read more

My cabin was barely adequate. Everything in it was very old and poorly maintained…read more The AC was unbearably noisy. There were a number of small holes in the walls where art or shelves once upon a time. It wasn't spotlessly clean either; dust and some sort of gritty film covered the bathtub surround. It was advertised as a non-smoking room, but the smell of stale tobacco permeated the walls. The bed was okay...the sheets were clean, but the mattress was a bit spongy for my taste. There is a two-story much more modern motel building on the property, and it might be better; but I'll never know. I won't chance it again.

We stay in oner of the properitities in Las Gaviotas in Rosarito and everything was more than…read moreexcellent. Rick help with all the arrengements and excellent communication. We will stay again soon!

My first vacation to Mexico and we booked an amazing beach front property with this company. The…read moreproperty owner was very friendly and helpful from the moment we arrived early I might add which was not part of the agreement. Allowed us access immediately and while we was out venturing a water main broke... called Rick and he had it taken care of before we returned. Thank you so so much. We will definitely be returning! The property also very comfortable with epic views.

I trusted Nabeel and Cassie to manage my first home while I was stationed away. Unfortunately, my…read moreexperience was extremely disappointing. The tenant they placed in my property stopped paying rent early in the lease and remained in the home for months during the eviction process. Throughout this time, communication was poor, concerns were not addressed in a timely manner, and important property management responsibilities were overlooked. I later discovered issues involving lease compliance, move-in documentation, maintenance concerns, renters insurance verification, and unauthorized pets that were not properly addressed. The lack of oversight ultimately resulted in significant property damage, financial loss, and unnecessary stress. When I finally regained possession of my home, it was left in poor condition and required extensive cleanup and repairs. I hired a property management company to protect my investment, but based on my experience, Nabeel and Cassie failed to provide the level of management and accountability I expected. I would not use their services again and would encourage other property owners to do their research before trusting them with their property.

Unfortunately, my family's experience with this company was far from positive. They represented our…read morelandlord, and instead of acting as an effective middleman, they often added to the confusion. There was constant miscommunication between the landlord, the management team, and myself. I'd get calls directly from the landlord even though I was told management was handling things -- clearly, they were not. One of the major issues we dealt with was recurring electrical problems in the home. Management acknowledged that the main light box (where the house receives its electricity) needed to be replaced, yet they allowed it to remain unfixed for an extended period. Many of the other issues in the house were also not addressed in a timely or professional manner. Despite always paying rent on time -- and even fixing several things out of my own pocket -- we felt completely abandoned as tenants. The workers they sent out were never from reputable companies; they were more like temporary handymen doing the bare minimum to get things working -- until it all broke down again. While management did at least answer their phones, they rarely took meaningful action to solve problems. They failed in their role as intermediaries between us and the landlord. Overall, I wouldn't recommend this company based on our experience. Their lack of follow-through and care made our time renting with them very difficult.

Michelle is amazing: your search for the best real estate agent ends with Michelle! I interviewed…read moremultiple real estate agents and Michelle stood out above and beyond as being the clear best! Michelle knows the market really well - she has a great pulse for what is going on, what each of the sub-neighborhoods are like, other lake/Association issues that might effect purchasing and selling, etc. Another great thing about Michelle as a buyer's agent is that she doesn't rush you into a home just so she can get a commission - I love how Michelle will point out negatives in a home that I might not notice (like deferred maintenance, water damage, etc. that I would not have noticed) because she truly is looking out for you and not just trying to quickly close a deal. Michelle truly cares about finding you the best home and will even wait months & months (or even years like she did with us!) and never complain about touring tons of homes with you until you find what is the best fit and checks all of your boxes. Michelle makes it her mission to find her clients their perfect home - and never settle! So here's the thing: I have an intense attention to detail PLUS I've had a real estate license for two-decades, so I have way high expectations when selecting a real estate agent to represent me and Michelle has exceeded all of my incredibly high expectations! I really appreciated how Michelle would photograph or video a home for me if one came on the market while I was out of town and couldn't make it up to Lake Arrowhead to view it - that is just one example of how caring she is! I also love how detail oriented & attentive Michelle is and she truly has your best interests in mind! We appreciate Michelle's experience and great judgment on if a property will be a good fit. Michelle also has studied interior design so she has a great eye for what would go well in a home you buy and for staging homes she sells. Michelle doesn't do anything less than amazing - all of her photos, marketing, pricing, everything is top notch! As a seller's agent she portrays your home in the best possible light and is really incredible at marketing. Michelle is an above and beyond agent! Even after the close of your home, Michelle has a great network of contractors that she can refer you to for maintenance or upgrades for your home. Everyone Michelle has referred me to has been top notch! Also, Michelle is just a super cool person - I enjoy spending time with her and during the process of finding us our ideal home she has become a friend! In addition to being privileged to work with the best real estate agent on the mountain, I just enjoy hanging out with Michelle! If the little details matter to you and you want an agent who you feel truly has your back & best interests in mind - then Michelle is the agent for you. We couldn't be happier with our experience because she found and secured us our dream home - and I gained a friend in the process!

We purchased a home in Lake Arrowhead this past October (2020) and Michelle was our agent. I…read morealready had a sense it was a competitive market and we couldn't afford to get into bidding wars so I knew we had to select the best agent possible to work for us. I did a lot of online research and sleuthing, a lot of the other agents in L/A seemed 'typical & vanilla', what I liked about Michelle was the way she put herself out there online, and appeared to have an excellent working knowledge of the area. We locked in Michelle immediately to begin our hunt. In a matter of weeks we saw over 20 places in Lake Arrowhead and Michelle was brutally honest at times, feelings had to be put aside as I realized that she wasn't just trying to get us into 'any' house and get us off her books, she didn't want to see us over pay or end up with something that needed more 'fixing' (hello, lipstick on a pig) than we could afford. After a number of weeks and many trips to Lake Arrowhead we found the right place for us, escrow was super smooth, Michelle and her team stayed in close contact through the entire process (much more enjoyable than our first home buying experience) We closed early. But here's the real magic with Michelle, she gave us SO MUCH intel on Lake Arrowhead, the pro's the con's and the how's and the when's on how to thrive and survive in Lake Arrowhead. We have friends that moved here 18-month before us and my Wife (Janeva) and I are informing them on things about Lake Arrowhead, on top of that we had new neighbors move in recently near us as a snow storm hit, and they were completely unprepared, their agent gave them no intel at all on the area. Michelle not only helped us secure our home that we absolutely love, but she gave us a head start to mountain living that has us years ahead of others. If you're serious about wanting to buy OR sell a property in Lake Arrowhead you would be a fool to not use Michelle, you will need to be realistic though as she'll most certainly be real with you. Thanks Michelle - th

I want to say a big thank you to Miguel and Amber for taking such good care of my Airbnb house in…read moreBig Bear. You guys did an awesome job! Your hard work and how much you cared about everything really made a difference. It made me feel happy and not worried knowing you were looking after things. Thanks for making sure the guests have a super great time. You both rock!

Miguel & Amber are fantastic! Genuinely good people with a real commitment to their clients and…read moretheir business. We were a few days away from closing escrow on a house in Big Bear when we started looking for property management companies. Based on the 100% positive yelp reviews and great initial conversation with Miguel, we decided to go with CA Mountain Rentals to help us manage the property. Immediately paid off. The day after we signed paperwork with him (which was also the day we were to transfer the funds and close escrow on the house), Miguel decided he wanted to stop by the new place to check it out (a testament to his thorough nature... we didn't ask him to stop by, he just did). When he did, he noticed something that our realtor, property inspector, and seller/sellers agent all failed to mention or notice... the fact that both the parking spots and a decent portion of the stairs were built on city property, meaning it would not be allowed in the vacation rental program (a big part of the equation for us), and the city could tell us at anytime that we needed to rip the stairs down and move THE MOUNTAIN about 12 feet back, probably a 6 figure, months long project! After confirming this with the city (also coordinated by Miguel), we were able to get our deposit back and walk away. We were roughly an hour from going to the bank to wire the money when Miguel called to let us know. Major bullet dodged. Original real estate agent fired. Enter EXP realty. Working with Miguel & Amber on the real estate purchase side was equally fruitful and easy. They were incredibly responsive & insightful about the local market, introduced us to contractors, and even went by the local Spectrum office for us to help get internet setup when the corporate office was being uncooperative! We just closed escrow on a new (and much nicer) house 60 days later and couldn't be happier. Needless to say, they've gone above and beyond and it's been a pleasure to work with them. We couldn't recommend them highly enough, and look forward to doing business with them for a long time.

Simone (and her assistant Chelsey Carroll) won me over from the beginning as I interviewed realtors…read moreto sell our family cabin of 68 years. To begin, we share a love of this beautiful mountain and community. In addition, Simone was very professional, very organized, with a no nonsense yet extremely caring approach regarding our emotional transaction. The process couldn't have been more seamless even with multiple offers to contend with. She was involved in every detail including meeting with and recommending reputable contractors for the sale. Simone was available for any and every question too! Her integrity was matchless. Our cabin was well staged and quickly sold for above the asking price. I could not have been happier with my choice in Simone! Together Simone and Chelsey worked diligently to help the sale happen sooner and even helped me donate large items. Simone far surpassed my hope of realtors. Thank you, Simone! Thank you, Chelsey! God bless you both.

Simone is a very thorough, knowledgeable and patient real estate agent specializing in Lake…read moreArrowhead and the surrounding communities. She was very honest throughout our often rocky home sale in Lake Arrowhead. I mention this because, like all sellers, we hoped for more that the final sale produced. She was always clear with us about the changing situations and whether the offer(s), and subsequent demands from buyers were reasonable, or if we should reply, provide a counteroffer, or just say nope. Buyers, especially in the mountains, seem to always ask for more, even if the last offer/counteroffer were clearly reasonable. Even at the last minute. Simone helped us thread the needle and get the home sold. Simone constantly updated us about every showing and offer, and was dogged in her determination to get follow up from any other agent who showed our property. I heartily recommend her and her agency to any prospective seller. She will go out of her way to accommodate sellers, especially those who live full-time off mountain.

One star is too much. Rick and his son are the most incapable plumbers I have ever worked with. I…read morehave worked with plumbers for 40 years as a general contractor and his Son totally screwed up the new valve in the shower. When Rick came to see the unacceptable work he actually told me he would see me in court. He was way over priced and did not Guarantee his work. Charged $1500 for an $800 job. his son only worked about 6 hours. He was over the top rude. Go with Lake Arrowhead Plumbing. They are kind and through. What a 100% JERK. He may try to deny this, but I'll tell you what an iidiot. His energy is horrible and nothing to have around in this wonderful life we live.

I called them due to toilet flooded issue, they tried to drain the pipe from one toilet and not…read moresuccessful. (initial charge $795 for inspection and weekend service fee)...then, they said have to dig a hole from outside to replace a pipe section that was stuck with tree...$4500 was charged. Then was told, another section of pipe has something stuck when they use machine to view, say will be more expensive..so I told them to stop the work. Called another plumber from San Bernardino. Replace another section of drain pipe for $2800...was told they don't know the cost until they found out what is going on!! So be aware and cautious for those won't disclosure their fee when you ask upfront. Lesson learned!! Below is the detailed work for review (maybe it's Lake Arrowhead pricing) Services qty unit price amount Rick OBrien 1.0 $4,500.00 $4,500.00 Sewer main snaking was not successful, all efforts to clear on Saturday were not good. Returned to dig up sewer main to allow a two way cleanout install. This install is on a 3" abs sewer line. As this line was manipulated we ran hydro jetter to cut heavy roots from 4" ads sewer main. We cut all roots that were visible. This joint is clay x ABS plastic pipe. Camera inspection found a hole in sewer appx 15' from the above location. Will dig tomorrow 12/18 Customer Services - Payment Processing fee 1.0 $175.00 $175.00 3.5% is added to your total if you chose to pay with a credit card or debit card. If you choose to move forward with a different form of payment a revised invoice will be sent. Materials qty unit price amount Drain cleaning attempts 12/14 1.0 $500.00 $500.00 Saturday service cost 795.00

Me and my family stayed at one of these cabins in Big Bear California. WOW what a great experience…read morethe fresh air on the balconies (yes multiple that over look the lake), the beautiful cabin interior, the fun with the kids playing golf and shuffleboard, and wildlife watching from your front yard(including bald eagles flying overhead). This place was a perfect retreat in the tall pines just minutes walking from the lake!!!! I couldn't recommend staying here more!!! What are you waiting for go book it, we'll unless we want it then its first come first serve!!!!!

Working with Leanne going on 6 years. Truly an honest manager, not money hungry, just wants her…read moreclients happy. Even with the crazy things that have happened with vacation rentals, Leanne always figures it out. She goes above & beyond, even times I felt she didn't need to. She is not one of those management companies that charge you a ton for every little thing, she charges what is fair to keep things moving & as an owner, I appreciate that more than anything! My house has been in perfect condition since starting.

We used Thrifty to assess am issue with our heater blowing cold air. It was the beginning of…read morewinter, so they were understandably very busy. We were told we'd have to wait three weeks, but that was better than other places quoted. We have a fireplace, and it was beginning of November, were fine until then. The very nice scheduler said they'd put us on a list in case there was a chance to fit us in sooner. Luckily just that thing happened two weeks out. The repair man showed up on time, and was very clean, friendly, and professional. He asked thorough questions and assess the situation fully. He finds have time us we needed a new heater, but he was very honest. He did a couple of tests to be sure and found that we only needed a new thermostat. He answered all of our questions in detail and in ways that we could understand. He offered to install thermostat for free if we ordered through him. Otherwise, he said it was so very simple to do we can do ourselves, and he even showed us how and sent us detailed explanation on how to do it with one we would go buy ourselves. He offered advice on thermostat types and brands. Definitely will use again!

Had a horrible experience with this company. Was grossly overcharged by the plumber that showed up…read more When I called to dispute charges with manger or owner I was told they would touch base with worker and get right back to me. Never heard back left a couple messages. Then noticed the check had been cashed. Never to hear from them again. Definitely a swindlers way of handling business. I would never recommend this company for any repairs or services. There are plenty of other options. Anyone taking advantage over someone in a predicament is far from honest or worth doing any kind of business with. *had to pick a rating so chose 1 star otherwise I'd give it zero ratings!!

We had a beautiful balcony view overlooking the lake and trees. The location was perfect--right…read morenext to Toni's Mexican Restaurant and within walking distance of a grocery store, McDonald's, and several cute shops and bars. It's directly across the street from Lake Gregory, making it incredibly convenient; just park in your parking spot at the North Shore Inn and walk over. The room was clean, cozy, and even included some snacks. We had a very comfortable stay and no complaints at all. I would definitely stay here again and highly recommend it to anyone visiting the area.

This is my first time visited Crestline and The North Shore Inn.It was a quick one night getaway…read moreand we sure had a great time. We got the one bedroom suite upstair.It was a cute and cozy room.Come with full size fridge,full kitchen and fireplace (They do not allow you to bring your own logs and they provided a Duraflame fire log that will basically last a longtime) Separate living room with balcony connecting bedroom and living room. Bathroom was big and clean.If you like vintage vibe type of room you'll love this place but if you expect the modern type of room this might not be the place for you.The pillows were comfy and it's more than enough for 2 people but the mattress was quite too soft for us but we didn't woke up with a back pain or anything and we had a good night sleep. They have parking in the back of the building. Location was perfect! Close to everything.You can walk to the market and the lake was across the street! Perfect. If you're looking for a place to stay in Crestline and you love vintage vibe.This is the place for you.