We needed my mom's house cleaned after a series of unfortunate events. Found Miss Diva via Yelp and scheduled them all via text and messages. Ericka Arrived promptly, timely and prepared on the scheduled day. I provided all my own cleaning supplies as we have a new baby in the home. Ericka did an outstanding job-she was focused and thorough. Would recommend, and will use again. Thank you! read more

Extremely poor communication. For the rate I was paying I would expect some English comprehension. But the real reason for the low rating was while I was gone the cleaner knocked the bidet on our toilet and there was a leak. She put a bucket under the leak but she didn't call or text her boss or me let me know there was a leak. I was actually out of town at the time and when I came back my whole bathroom was flooded. Also I had to hire a locksmith when I got back because she didn't understand my instructions to leave one of the doors unlocked so even if she had told me about the leak I couldn't have sent a plumber to fix it anyway because he or she would have been locked out. Honestly it was just tightening a bolt to fix the leak - I was able to do it with my bare hands. So to be clear I'm not complaining about the leak I'm complaining about the failure to communicate about the leak and understand my directions which I actually didn't even get into detail about here. Unfortunately when I gave feedback to the owner and I stated that I was still expecting the cleaning lady to come at the next scheduled date, the owner didn't take it very well and without telling me canceled the date so I was waiting for the cleaning lady to come but she never came. Bottom line: both the owner and the workers at this business are poor communicators and it cost me about $1,000 not including the $500 just to clean my two bedroom apartment once. Can't recommend. read more

We just used this service, Marta showed up right on time. She spent 6 hours deep cleaning our home. Very impressed on everything she did . Amazing how little our previous cleaning crew did. Have already scheduled her for the next cleaning. read more

Good customer service! Roxana makes the booking and payment a breeze. That alone justifies giving them my business. However, I wouldn't say this was the best service for a deep cleaning (baseboards, windows, ceiling fans, etc. were still in need of some attention). But, I am still satisfied with the overall work and am sure these areas could be addressed and solved future-forward. read more

I have used this team twice -- they arrived promptly both times. I opted for a deep clean service both times and they brought their own cleaning tools. Three stars for the great job in the areas they did clean. They did miss some areas (bathroom window, bedroom ceiling fan, kitchen counter, etc.). Each time something happened, a refrigerator was scratched or my guest bathroom toilet was stopped up (this bathroom is rarely used given I just moved in). I would not use this service again. read more

Mrs Diva cleaning services is very professional, puntual and precise. They pay attention to the way they clean your house and make suggestions on products to use based on your floors or counters. I would recommend Miss Diva to anyone who wants to have a clean house at a decent price! Update: I have been using miss Diva for about one month, I love her cleaning style! Judge for yourself... read more

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5 stars across the board. Communication was great, arrived on time, and did an excellent job. I highly recommend using their service. read more

They did a great job!! I needed someone last minute, and they were able to send someone the next day. Great price, and did a great job. The place looks awesome! Would def recommend read more

I hired this company and completely regret it. My apartment was not at all thoroughly cleaned, I could have done better myself in half the time. When I expressed my concern and sent pictures to the owner, she said "ummm okay". Will not be using this company again and do not recommend. Also the cleaning lady broke one of my glasses, didn't tell me and tried to hide it in my trash. I didn't notice until I was taking the trash out, which she didn't even do herself. Please note: I'm not the kind of person to leave a bad review. Check my reviews--this is the first bad review I've ever left, but this experience was completely unacceptable. read more

My normal cleaning lady was out of town so I went with this company and opted for the deep cleaning option. While the two ladies that came were hard working, they took much longer than what I would have expected. For context, my house is 1,500sqft 3bd/2bth which my normal cleaning lady cleans in about 3 hours. This cleaning took 4 hours and that was with 2 people, and I even had them skip a room because I had guests coming over. Overall, the cleaning was good, there were still water/calcium residue on my kitchen countertop and shower glass which I would have thought a deep cleaning would have taken care of. I will give them the benefit of the doubt since they had limited time. In the end the total cost was more than 2x what I pay my normal cleaning lady for similar results. Main takeaway is my normal cleaning lady is getting a raise. read more

Great service and quick response to inquiry asking to help clean my apartment before inviting guests over. My cleaner was courteous, efficient, and detail oriented. Will definitely use this service again! read more

Great cleaning service! Celia was on time and got to work immediately. My apartment looked and smelled immaculate. I wholly recommend this cleaning service. read more

Really great service, always show up on time, very good communication, Claudia has been our go to cleaner and we are very happy with her work. Thank you guys for all the hard work you do! read more

Overall, they did a good job at cleaning but missed a portion of the floor underneath my bed (there's visible residue marking from when I cleaned that's still there). However, the aftermath of the service is a headache and a hassle to deal. I expected to have them clean and that's that, but now having to contact Roxanna after the service for separate issues is frustrating. For instance, my cleaning supplies went missing after they left and they broke my blinds and didn't mention it when I came back to review the place. Although I have set up an agreement with Roxanna regarding compensation after discovering the damage, it doesn't take away the dissatisfaction of entrusting a service to be done competently. Truthfully, I want to leave them a better review, but after discovering these issues, it's leaves a sour taste in my mouth and entrusting this company. Please review your items and place thoroughly before and after services. Take photos if necessary to ensure you're not liable. read more

Perfect service! The two ladies Roxana sent were professional and lovely. Everyone wore masks the whole time, which made me feel safe during this wild COVID time. No hidden fees, the price was what I expected. Showed up on time, cleaned my 3 bedroom/2bathroom top floor unit in 4 hours. I plan to use them many times in the future! read more

Very professional service. Great cleaning job. Person cleaning cleaned twice as fast as i would and it was done well. My kitchen was a four hour job she finished in 2-3 hours. The cleaning was detail oriented. I will book again. This was my first time. read more

I got a quote from Miss Diva very quickly and reached out to their owner who was very responsive and fit me in to their schedule on the exact day i was hoping for. She provided me with all the information I needed to make sure the cleaner was set up to work. Araceli was my cleaner and she promptly arrived (even 5 minutes early). I showed her around and let her go to work while I distanced myself in opposite rooms. She was very thorough and respectful. I appreciate all the work she did in making my condo look fantastic. Roxana stayed in touch to make sure everything went smoothly and I truly appreciate the professionalism of this business. read more

They lie about their prices and then they charge you more at the end. Also be careful, they use your information for identity theft. We had miss Diva Cleaning Service cleaning services come clean our house because they had cheap prices. But at them end they charged us almost triple the price we had agreed to. Then a few days later I found out someone was using my card to buy all kinds of items online. The cleaning company was the only other person that had my card information. We are currently having someone look into this. read more

Thank you Roxana for making my place a space I can work and live in again. The crew came in and literally made it all better!!! They moved furniture and cleaned behind stuff and everything. Can you tell I'm grateful? And the place smelled so nice when I came in after they'd finished up. Thanks again Roxana. read more

My apartment was a straight up mess and Roxana & her crew of awesome ladies took care of it in no time! They paid great attention to detail, and even in my view went above and beyond what is normally included in a house cleaning, e.g. decluttering, moving furniture to vacuum under it, scrubbing grout, etc. I was really pleased by the price, & the fact that they showed up on time & got right to work. They were also very pleasant to work with. I have a strictly indoor cat who gets a little freaked when anyone new is in the house, & completely wigs out when the vacuum is used, like most cats. The last time I hired a company to clean my house, I came home to the door to my apartment being left wide open and I was sure my cat had ran away. Miss Diva's ladies took special care to make sure that didn't happen. But when I came home my furry roommate didn't make her usual appearance--not even when I opened a can of food for her. Roxana was very patient and kind in response to my not-quite-but-almost panicked texts asking about the cat. Eventually my cat emerged and all was well. I really appreciated Roxana's response in addition to the really great work her crew did on my place. And the icing on the cake is that after she finished Roxana texted me to say that in the future, I don't need as many people for as long, so she would charge me less. The companies I've dealt with in the past would NEVER be that forthcoming and fair about pricing! I will definitely be doing business with Miss Diva again in the future. read more

Reached out through yelp and got a quick reply! I booked for the next day and everything was very clear. The next morning Araceli showed up and I walked her through what I would like her to focus on. 3 hours later, my kitchen, bathroom and living room were sparkling! Appreciate the weekend off from cleaning and will definitely rebook again! read more

These ladies are the best!!! I contacted Miss Diva Cleaning Service to clean for an apartment move out. The owner responded right away and quoted us a very reasonable price. The cleaners did a wonderful job and what they quoted was the exact same price as what we paid. There were no hidden fees or costs. They are prompt and professional. I am very pleased with their services and will use them in the future. THANK YOU! read more

This post is long overdue. I have used Miss Diva's Cleaning Service for a good portion of 2020, and Roxanna and her girls are fantastic. Maria, Araceli, and Francis were my main ladies, and they always left my house thoroughly cleaned. They are about their business and come straight to work. Highly recommend their services. read more

Do not waste your time with this company. They are very unprofessional. The maid, Erika, never showed up, no call-who show, as I rearranged my entire schedule before my vacation, around the appointment. I waited around after the "arrival window just in case, because I totally understand things happen. When I mentioned how unprofessional this was, the owner, Roxana, was unable to give a explanation nor did she offer any accommodations. The owner has no control over her company nor any delegation over her staff. Stay away from this company. They are inconsistent and unreliable. read more

Amazing work by Araceli! Oven looks amazing, and my glass shower door looks brand new! Would definitely recommend!

miss Diva has the best team of people working for her i wasn't feeling very well to clean up my apt miss Diva got ms ericka over quick with no question ms ericka is very respectful very dedicated to what she do she even made up my bed due to me being sick i will refer this company to anyone plus very very very affordable it won't break the bank read more

I live in a small apartment but had family visiting so I thought I would hire a professional to clean up my space. A quick yelp search brought me to Miss Diva Cleaning Service. After a quick response, I had a quote and a date locked in. And wow, was I surprised! Francis arrived on time and did such a great job. It set my mind at ease knowing that everything was spotless for my families arrival. I will definitely use this company in the future. read more

Francis does a FANTASTIC job cleaning our home! She's quick and thorough and we love her. She leaves our home spotless. Roxana is super easy to book with and she takes Venmo which is super helpful as well! So glad to have found them. read more

Highly recommend. No caveats at all. Roxana was awesome at helping me schedule everything quickly and easily. Claudia did the best job I've ever seen. Worth every penny and I will be a returning customer. read more

Roxana and her crew are reliable, honest, and punctual. One time someone on her team was locked out of her car -- she paid a locksmith to get her car unlocked and still came almost on time! (I said if that happens next time to just reschedule with me so she didn't have to pay the expensive locksmith prices) They have great attention to detail and always follow my instructions. I'm never home to oversee them - I just leave instructions and keys with Roxana and she does the rest. I love coming home on the days that they clean my house! read more

Francis did an excellent job! I'm excited to have her as my monthly cleaner. Evaluating my house with Roxana was smooth and easy. We agreed on a quote, and I don't pay until after which gives me the assurance of great work! And it is fantastic! read more

Loved this service. The cleaner, Araceli, was prompt and thorough and wore a mask the entire time. She transformed my apartment from dirty to clean in just a few hours. It literally looks like a different home and I'm so grateful. Additionally, Roxana (owner) was quick to reply and very accommodating. Highly recommend Miss Diva Cleaning Service! read more

Miss Diva and her crew came to clean my 2 bedroom and 2 bath condo. They did a great job, were on time and very professional. I recommend them price is good. read more

Roxana and her crew are awesome. I was new to recruiting cleaning services which made it hard to choose. Once I found them Roxana came to my house gave me a detailed quote and what was included at that rate. Most places won't go to your place just for a quote. I started off with a deep cleaning because my place needed it. When I came home my place was spotless. The crew is trustworthy, precise, and friendly. I will definitely continue to use Miss Diva cleaning service! read more

Miss Diva cleaned two apartments for me after a renovation and they did an excellent job! Roxana is amazing at scheduling and Claudia is such a sweetheart. They are on-time, professional and incredibly flexible. They make sure their customer is happy and have great attitudes. Highly recommend!!! read more

Miss Diva Cleaning Service did a fantastic job! The person kept their mask on the whole time and cleaned everything we asked and more. The apartment looks phenomenal all thanks to miss diva cleaning service! Will 100% recommend and use again. read more

Roxana and her team worked efficiently to clean our 3 bedroom 2 bathroom condo. Not only did they vacuum, mop, and dust but they also made the beds. They got our living room floors and showers cleaner than they've ever been! Roxana is a perfectionist when it comes to cleaning your home the way you want it and I am so lucky my friend found her for us! read more

They were able to accommodate cleaning next-day and were very reasonably priced. Erica was great, wore a mask, came with her own cleaning supplies, and worked quickly! Our apartment looked brand-new afterwards. read more

Roxana and her crew clean our vacation rental several times a month. They are thorough, trustworthy and very reliable. Claudia has been coming lately to clean, and she leaves the rental spotless every time and prepped with towels, coffee, and snacks for the next guest. She'll even leave us notes if we're out of any supplies. The communication with Roxana is great and she is super organized. We are so glad we found Roxana and team. They are all wonderful! read more

Great service, super professional and the price is right ! Communication was excellent.Highly recommend!!